Complaints

This profile includes complaints for CIT Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CIT Group, Inc. has 45 locations, listed below.

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• 

  CIT Group, Inc.

  11 West 42nd Street New York, NY 10036-8002

• 

  CIT Group, Inc.

  300 S Grand Ave # 12 Los Angeles, CA 90071-3122

• 

  CIT Group, Inc.

  75 N Fair Oaks Ave Pasadena, CA 91103-3651

• 

  CIT Group, Inc.

  1807 Park 270 Dr. Ste. 510 Saint Louis, MO 63146

• 

  Direct Capital

  155 Commerce Way Portsmouth, NH 03801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I submitted an application for a savings account and we were denied an account without any mention of the reason why we could not open a savings account with ********************.

  Business Response

  Date: 05/16/2023

  A response letter has been mailed to ********************** on 5/16/2023. 

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ******************** on 4/18/2023. I made 4 transactions on the account. I was subsequently locked out of my account and it was placed "under review" without informing me of any discrepancies with my account. When I attempted to get answers from customer service, I was told that they could not tell me anything and that there was no way to contact anyone who could. My money is frozen in an account for what they said could be up to 90 days and no one can or will explain why

  Business Response

  Date: 05/18/2023

  We have responded to this customer's complaint via letter sent **** Mail on 5/18/2023. Thank you.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early last week, I opened a savings account. I became interested in this bank due to their high ****% interest savings account. I was told that I can only transfer money in and not use a check. Checks are limited to small amounts. I was told that it would take 48 hours once I confirmed Micro-deposits. It is now a full week later and the money has not been transferred in. Each day I call, I am told "tomorrow the funds will show for sure". Finally, today, I told them that I no longer want to wait and have lost confidence in the bank and would like to cancel the request to transfer money in and close my account. ********, which I spoke to today, said that that they only started the transfer YESTERDAY and it can take 5 days from now. Previously, I was told 48 hours and that it started last week. They are playing games and holding me up from using my money. I want to cancel the account and transfer immediately before it takes placed. I do not have confidence in the bank.

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  They have deposited the amount making it hard for me to undo.  You can close the case.  I am not happy the way that this worked out, but I accept it for now.      
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** April 2023.My wife and I separately attempted to sign up for a savings account with ********************. Despite having no issues and being persons in good standing financially and with no legal issues, we were both denied by the bank's automated system with no explanation. Their customer service could not provide a reason for the rejections and therefore this company is potentially discriminating against us and lacks transparency concerning potentially derogatory misinformation on prospective customers. We would like a company representative to explain exactly why we were turned down so we can determine if any rights were violated or if there is any false derogatory information against us.

  Business Response

  Date: 04/25/2023

  We have sent a response letter via US Mail to **************** on 4/25/2023. 

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I started a leasing agreement with CIT for an iMac, iPhone & an iPad. March 9 2022 I processed the final payment of $104.83 to return the items and I also paid $266.23 as I kept the iPhone. I received the info to return the items & did so mid march 2022. The items were returned in the same package via **** On 11/2022, I noticed I was still being billed from CIT, I called & was told they did not receive the iPad which makes no sense as it was sent together. They asked me for the tracking info which I did not have as it was over 6 months. I was advised they would escalate the *************** will get back to me. Toward the end of the month, I called again & spoke to a rep who told me they would put in a svc request & someone will get back to me. No one ever called or emailed. On March of 2023, I noticed that I have still been getting charged this entire time. I called and spoke to a rep who told me that the device was received and the final payment was taken. I asked her if there was a way for me to get credited as the item was sent back in March 2022. She stated that she would put in a service request and I would get a response. The response that I received was some of what i put in here and a final While I understand this isn't the outcome you would prefer due to the length of time that has passed it's too late to dispute with the shipper as well as confirming with our warehouse the devices had not been received. I dont understand how they JUST received something that was shipped together with another item that was received in 3/2022. If the item was received then they should be able to find out who placed it in the system and get the details. I have paid a little over $600 for an item I didnt have. They continued to charge me for the item until it was paid in full but arent offering to send me the item (which at this point is mines since I paid it in full unwillingly) and are also denying me of my reimbursement. This is just NOT fair.

  Business Response

  Date: 04/12/2023

  We have responded to the complainant via a letter sent U.S. Mail on 4/12/2023. Thank you.  

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to CIT Bank about 2 potential security problems with their website that could put my privacy and my personal financial information and assets at risk. The first is that 2 linked bank accounts that I provided for the purpose or funding my account are still listed with full account and routing numbers visible after I requested their removal several times. This leaves those accounts open for attack should someone compromise CIT Bank systems in the future. When I contacted CIT Bank I was told this is a 'glitch' that they know about but they could not say when or if this problem would be fixed. I told them I did not consider this a glitch but a serious potential security flaw that leaves me at significant risk if someone were to breach their systems. They own the website and control the programmers who maintain it so there is no excuse for not fixing it. Both accounts are still associated with my profile and are visible on their web site even today as I write this.Similarly, I attempted to remove a phone number that I provided as a 2-factor security contact number to recieve text messages when logging into the account. The phone number appeared to be deleted from my profile but when logging in it still appears as an option for receiving texts to authorize access to my account. I will likely lose that number in the future because it is a work number and when I asked that they remove it from the 2FA options, they said they were aware of the problem but could not provide a timeframe for when they would fix it if ever. This is a security feature they provide to protect my account that because of their poor handling has now because a potential threat to my security.

  Business Response

  Date: 04/04/2023

  A response letter was mailed to the customer via U.S. Mail on 4/4/2023. Thank you. 

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a savings account with CIT Bank on 3/17/2023 to take advantage of the yield rate they were advertising. I accessed there website easily, first time and successfully opened the account and tranferred $50,000 from my ***** Fargo saving which pays a pitiful interest rate of ****%. I then tried to access my account but everytime I went to their sign on page I got "This site can't be reached". After several attempts I called them and explained my problem. The guy on the line had me try several different ways all to no avail. He then said it could be my router and asked for the make. I told him EERO. He said there was a problem with my router and I needed to call my internet provider. I told him I have no problem singing on to my other banks and financial institution, 401K etc. and he should get it fixed from his end. Still couldn't get in to access my account. I told him at this point I wanted to cancel the transfer and close the account. He said he would talk to his supervisor and put me on hold. I never heard from him again after several minutes he hung up.

  Business Response

  Date: 03/29/2023

  A response letter has been sent to ****************** via US Mail on 3/29/2023. 

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to open an account, then took my deposit money $19,000.00+ but gave me no way to access the money. Representative won't return calls or emails.

  Business Response

  Date: 03/01/2023

  We have searched our records and did not locate this customer.  Perhaps this complaint is for Citibank not CIT Bank. 

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Them not knowing I am a client is my entire complaint.  How do I get my money out of the bank when they don't know they have it.   Screen Shot attached of account numbers.   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 03/13/2023

  We are investigating this complaint and preparing a response.  Thank you. 

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** financed a ***** home in **** we need a letter of satisfaction to settle the estate. the *****e home was bought and paid for by my uncle in ****. Vin# ************ **** Champion this **. is impossible to reach.Thank you *******************, Executor

  Business Response

  Date: 02/23/2023

  We require additional information to determine how to respond to this complaint.  Please provide original owner's name and loan information, including loan amount and we will then research our records.  Thank you. 

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to CIT for a business loan. I asked questions important to me, like was is the interest rate, if we pay the loan off early are there any fees or penalties and I was told the interest rate was built into the payment but it was around 4.9% and yes we could pay the loan off without penalties or fees. This loan ended up going through **************** and now that I have the loan I have found out that it's a non-cancelable loan and that we cannot pay it off early. This is a 5 year loan and we are now ending up paying approximately $20,000.00 in interest alone over the amount we financed. It's like 30% interest. ******* said we need to talk to the broker about this as they cannot do anything. I have tried calling her multiply times after my first call to her it ran but ended up going to voicemail every call since it goes straight to voicemail no ringing at all. I have left a message every time I call asking for her to please call me back, I have been nice in my messages as well. I feel both Channel and CIT have spoken and so the broker has now blocked me. She took her commission and is now done she doesn't care now. I feel that this broker committed fraud told me what I wanted to hear and then pasted me off. I just want to pay the loan off and not pay all the interest for 5 years.

  Business Response

  Date: 02/27/2023

  A response letter was mailed to the complainant on 2/27/2023.

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************