We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Banking Services

North One
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for North One's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

North One has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • North One

      401 Park Avenue South New York 10th Floor, Office 823 New York, NY 10016

      BBB accredited business seal

    • NorthOne Inc

      240 Richmond St W Toronto, ON M5V 1V6

    • NorthOne Banking

      44 Montgomery St Ofc 3-105 San Francisco, CA 94104-4602

    Customer Review Ratings

    1.68

    Average of 47 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Desirae S

      Date: 05/29/2024

      Desirae S

      Date: 05/29/2024

      Absolutely fraudulent terrible waste of time signing up peice of junk

      North One

      Date: 05/29/2024

      Hi there,

      Thank you for sharing your experience. I'm sorry to hear that your time with North One didn't pan out as you initially envisioned.

      While I was unable to locate an Account under the information provided on the review, I recommend contacting our team at *********************************** Once connected, we can review your Account. They would be happy to provide recommendations based on your goals to ensure you're getting the most out of your North One Account. Our team is available Monday-Friday, 9:00am-6:00pm ET. 

      Thank you,

      North One Customer Care

    • Pierce B

      Date: 04/06/2024

      Pierce B

      Date: 04/06/2024

      It's just a gimmick. TAKE YOUR MONEY ELSEWHERE.It offers nothing really for a small business owner. Supposed perks really aren't much of anything. DO NOT DO A MOBILE CHECK DEPOSIT!! THEY WILL KEEP IT FOR 2 WEEKS, THEN SAY IT'S BECAUSE YOU HAVEN'T DONE ENOUGH BUSINESS. (That has absolutely no bearing on the fact that they will have your money in their accounts within a day or two.)Then not giving clients a physical checkbook. I don't understand that move. I guess it's supposed to be some save the trees move but so far they haven't sent the check I did their way. I sent a check through NorthOne to my local city and NorthOne has claimed they have received it. But my city has nothing. They took my money immediately. And now I have to play the game of where is my check by mail. The concept is a joke. And NorthOne will simply place the blame on the postal service. NorthOne doesn't other a way to operate a conventional business. Maybe if you were 100% online itd be ok but Even then the cons out weigh the pros.It's just a gimmick. TAKE YOUR MONEY ELSEWHERE

      North One

      Date: 04/08/2024

      Thank you for reaching out and sorry to hear about this disappointing experience. 

      Upon review, I can confirm that the check sent through our Physical Check send feature has been received and deposited by the vendor. If the vendor is claiming to have not deposited the check, please let us know through secure in-app chat. 

      As for your mobile check deposit, I can see on my end that the check deposit process took 6 business days after the deposit was initiated. I do understand your frustrations with the timeline provided, but due to the fact that the deposit was initiated on a Friday after hours and could not be reviewed until the following Monday morning, this added to the overall timeline for the check deposit process. 

      Thank you for your understanding here. Should you have any further questions or concerns regarding your Account, please contact us via in-app chat or at [email protected].

    • Clyde W

      Date: 04/02/2024

      Clyde W

      Date: 04/02/2024

      They are scammer please read their Bad reviews as they are genuine. On the day my funds arrived in the bank, they locked my account. They demanded proof of my business activities. As a freelance professional striving for honesty, I find the bank's actions astonishing. They chose to do this to me just a day before my birthday. All I want is to retrieve my funds and close this account.

      North One

      Date: 04/05/2024

      Hi there,

      I'm sorry to hear about this experience.

      ?All financial service companies are required to evaluate their products, services, and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. 

      On my end, I do not see any recent emails that pertain to your Account. That being said, you can contact our team ********************************** at any time and we can review your Account as needed to assist with closure. 

    • Valentina P

      Date: 01/13/2024

      Valentina P

      Date: 01/13/2024

      I like the experience. The *** gets on the phone with so many customers. They're super transparent about everything. Very different.

      North One

      Date: 01/19/2024

      We love talking to our customers to find out exactly what works for you and where we can improve. Happy to hear you enjoy those calls! Thank you for the 5-star review and for choosing NorthOne.

    • Date: 01/09/2024

      Date: 01/09/2024

      I did deposit a Cashiers Check from a reputable bank on 01/04/24, same day was advise via email the check was being processed. Next day was advised that check was approved and that was going to take 48 hours to be cleared, those 48 hours passed and contacted customer service via chat Monday 01/08/24 bank does not a physical office nor a customer service ***** direct phone number where you can call when you need to. Representative on the chat platform inform me the following:"Check are in review for 48 hours and after that they could be released as early as the 3rd day, but this could go up to the maximum of 7 business days. Also, the more checks that are deposited in the Account, along with other factors, this timeline could shorten".Going back and forth with this issue, I had to explain in different ways that 1) This is not a personal check but a Cashiers Ck. and funds had been already verified and withdrawn from clients bank account ******* was issued to my company and not an individual, and that my account has never had a returned check nor was to be put on hold as the account isn't red flagged for fraud. Received an email from me where I explained what was going on and he was professional enough to advise that was going to relay this info to the "Check Team' and see if they could do or assist on providing a more in depth explanation or solution to this issue. Never received an email from the Check Team letting me know what was the status of or if there was any possibility of a solution. Bottom line, I was told the Cashiers Check I deposited on January 4th, **** before noon, will be available on Thursday 11th, **** at the end of the day? Bank isn't qualified to offer solutions to matters like this one nor offers the level of customer service satisfaction by going the extra mile on trying to resolve customers account concerns/issues/. As a business owner the above showed us that facts speak louder than words!. GBC

      North One

      Date: 01/19/2024

      Hi there,

      Thank you for sharing your experience. 

      Checks deposited using the in-app ********************** are generally made available within three business days from the day of deposit but could take up to five to seven business days. Factors that affect the speed with which your funds become available may include: the length and extent of your relationship with NorthOne, amount of historical transaction information, having a history of returned checks, etc. For more details on check deposit availability, you can reference section E.11 of NorthOne s Deposit Account Agreement.

      I see the check deposit was made available on January 11th. If at any point you have any questions about the availability of funds for an in-app mobile check deposit, you can contact our Support Team at ********************************** or schedule a phone call directly through the app.

      Best,

      NorthOne Customer Care

       

       

    • Christina F

      Date: 12/11/2023

      Christina F

      Date: 12/11/2023

      Love the quick set up. They don't process checks very fast, so I use another account to do that. Otherwise, the app is really easy to use, and they are constantly releasing new features which is promising.

      North One

      Date: 01/19/2024

      Thank you for the 5-star review and for choosing NorthOne! 

    • Alyssa F

      Date: 12/04/2023

      Alyssa F

      Date: 12/04/2023

      Good customer service and easy to use app. I heartily suggest it to any entrepreneur seeking a modern and transparent banking solution.

      North One

      Date: 01/19/2024

      Thank you for the 5-star review and for choosing NorthOne Alyssa! 

    • Priscilla G

      Date: 12/02/2023

      Priscilla G

      Date: 12/02/2023

      Great bank for small business owners. Easy to set up and the app is user friendly.

      North One

      Date: 01/19/2024

      Thrilled to hear you enjoy using our mobile app! Thank you for the 5-star review and for choosing NorthOne.

    • alisha b

      Date: 11/26/2023

      alisha b

      Date: 11/26/2023

      Brilliant customer service. Easy to set up and recommended for everyone!!!

      North One

      Date: 01/19/2024

      Our Customer Support Team is happy to help! Thank you for the 5-star review and for choosing NorthOne. 

    • Stephen J

      Date: 11/25/2023

      Stephen J

      Date: 11/25/2023

      They've been great to deal with so far. Not sure what all the bad reviews are about.

      North One

      Date: 01/19/2024

      Thanks for your 5-star review ******* and for choosing NorthOne! 

    North One is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.