Business Associations
NFL Enterprises, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Business Associations.
Complaints
This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 416 total complaints in the last 3 years.
- 124 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/20/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to NFL Sunday Ticket in 2021 and I was automatically re-billed in 2022. This is a subscription service that results in 4 monthly billing statements (September - December). When I went to the merchant to cancel my subscription in October, I was informed that I can only cancel for next year, and the subsequent billing statements for this year cannot be canceled. In order to cancel for 2022 I needed to do so before September (the start of the *** season), which I was not reasonably informed about. The merchant understands that many cancelations would occur if they were transparent about this, and instead waits for the first billing cycle to happen at which point it's too late to cancel for this year.This is a deceptive business practice and likely in violation of ******** Senate Bill **** (Subscription Model Law): "The business must provide a cost-effective, timely, and easy-to-use mechanism for cancellation. There must be an online method of cancelation for online subscriptions".I'd like to get a refund, or at least no longer be charged for the remaining billing cycles.Business Response
Date: 10/20/2022
This user, ********************,is referring to Direct TVs Sunday Ticket product. Sunday Ticket is operated by ********** and therefore DTV is the proper party to resolve any complaint.Initial Complaint
Date:10/19/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had any technical issues with the *** + Subscription with the app. The games are sometimes very delayed to live, sometimes the app doesnt allow me to watch eligible games. I also did not know that you can only watch games on your phone or tablet. I have tried to fix the issues myself through troubleshooting but none have worked. I tried contacting *** support and they have not helped and took about a week to have a response. I just got a reply today that Im not eligible for a refund based on the terms and conditions even though the terms and conditions it clearly states that your eligible with serious and ongoing technical difficulties with the app. But all the did to satisfy me was cancel my subscription for next year. I did not want to do this in the first place because this is my first time writing a complaint for a company but the app is not what I expected to be with all the technical difficulties and the responses have not been sincere.Business Response
Date: 10/20/2022
We apologize for the inconvenience that this user, ************************* experienced. We have refunded them in full. They should see that reflected in 3 to 5 business days.Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
Date:10/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to sign up to **** but couldnt get it to work. I signed up through my Amazon account and also tried a credit card. I was unable to watch a game and after trying to figure out using their bot customer service which took me in circles I asked to cancel and refund on September 18. I was finally able to submit a support ticket and asked for a refund but the responses I received from Jho didnt address my issue at all. It was a canned response and didnt seem like they even read my response. I tried a couple more times via email but nothing was resolved. Very frustrating customer service and want my account cancelled and a refund.Business Response
Date: 10/20/2022
This user, *********************** signed up for **** through Amazon on September 18. They then purchased **** again on September 25. We have just issued a refund for the September 25th purchase, but this user will have to go through Amazon for a refund of the purchase on September 18th (since this was a purchase through Amazon directly).Initial Complaint
Date:10/14/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im reaching out to complain about paying for subscription of *** Plus that cost $79.99 and I cannot access it at this time. I have proof of payment. i have reached out via email with no success and there is no number to call.Business Response
Date: 10/19/2022
There was a technical issue for this user, ************************* which we have been now able to resolve. If this user signs out of all devices and logs back in, the subscription should be working. If for some reason that is not the case, please let us know so we can further trouble shoot.
Customer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The application is now working and Im happy for that. However I do believe that Im also entitled to a prorated refund for not have the application available for 6 weeks. My only ask at this time is a prorated refund for services that werent rendered.
Thanks,
***************************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 11/09/2022
This user was refunded in full and then they used a coupon to purchase **** at 50% off. As a result, we believe this user's complaint has been resolved, but please let us know if that is not the case.Initial Complaint
Date:10/12/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an annual *** Premium Plus subscription in August and was able to use the service through August, but in September my ability to use the service disappeared. At first when I went to my account screen, it recognized that I had purchased Premium Plus, but now my account page does not even show that I purchased the service. I have submitted multiple tickets on ******* that each got an initial response from ******* with no further responses even though I have followed up multiple times by email. At this point, I would like a full refund.Business Response
Date: 10/13/2022
This user, *********************** had an old Game Pass credential in the system that might have been interfering with their subscription access. We are sorry for the inconvenience and hassle. We have now granted this user a full refund which should be reflected in their account in 3 to 5 business days.Customer Answer
Date: 10/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:10/12/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
signed up for free trial of *** plus, found it wasn't what we needed and immediately tried to cancel it. Website they tell you to go to for managing your account, id.nfl.com/account has been giving error messages the entire time, we have tried on 3 devices. No resolution or help to cancel is available, no email, phone or chat help. We've already been charged $5.40 on 10/11/22. I want a refund and not to be charged further. Will call the bank tomorrow.Business Response
Date: 10/13/2022
This user, ******************************,signed up through Roku for the seven day free trial. Since Roku manages the billing for this account, this user will need to cancel their subscription through Roku and Roku will need to issue a refund.Initial Complaint
Date:10/12/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a subscription with Sunday *** ticket. Its a student account in which I verify my eligibility every year and should be getting charged $34.03 in 4 payments. Instead theyve billed me twice $112.33 with 2 more future payments scheduled. My first issue is to request a refund excluding my student charge for the first payment. Anything after that I have tried contacting them via message, chat, and FB due to my deployment location I am unable to call to cancel my service because of operational commitment. *** offered to send a letter from my command but I either get a robot or a representative saying theyre unable to help and to call a number. *** expressed to them I am unable to call from my deployment site and they have no further assistance beyond apologizing and understanding my frustration. They have been contacted on the 8th, 10th, 11th, and 12th of September to get this issue resolved. Again, I am willing to pay for the service used while I was still in the states under my student account.Business Response
Date: 10/13/2022
NFL Sunday Ticket is operated by DirecTV and as a result this complaint should be redirected to DTV for resolution.Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory, but will direct complaint to DTV due to NFL Sunday ticket stating it falls under them.
Sincerely,
***************************
Initial Complaint
Date:10/11/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2 OCT 2022, I signed up for a free one week trial for **** premium annual subscription. The stated policy for the business in being charged for a subscription is as follows: "At the conclusion of your free trial period , you will be billed the current annual subscription fee (currently $79.99 plus applicable taxes). If, for any reason, you decide that **** is not for you, you can cancel your free trial within the next seven days and not be billed." This policy can be found on the NFL.com website for subscribing to **** plus."On the very same day, 2 OCT 2022, I cancelled my free trial, following the above mentioned cancellation policy. Despite my request for cancellation within the allowable time frame, I was charged $97.59 via my PayPal account. The PayPal transaction ID is ****************. I have no interest in maintaining the **** premium annual subscription and am requesting a refund of $97.59.I contacted the above referenced business regarding this problem and the response I received is that they cancelled the automatic renewal of the subscription for the next year. This response is redundant, given that I already cancelled the subscription on the same day as signing up for a free one week trial. The main point of dispute is that I should not have been charged for the annual subscription given that I abided by the stated cancellation policy for the free one week trial period.Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
Date:10/11/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $300 and I would like to request a refund.Business Response
Date: 10/13/2022
We do not have a transaction record for *************************. We need to understand what subscription he is referring to when he requests a refund.Initial Complaint
Date:10/11/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In short, I have neither received access to my subscription nor a refund.I paid the annual subscription fee for **** premium ($79.99) on or around August 4, 2022, and my subscription is valid until August of 2023. On September 24, 2022, I noticed that my subscription was not recognized and sent an email the next day (9/25) when the problem persisted. On Monday, October 3, 2022, I received an email response regarding my account, letting me know that my annual subscription would not be automatically renewed next year. The response did not confirm whether or not I would be entitled to a refund. However, it indicated that my current subscription would remain. "You will not be billed for a renewal of **** in the future. Your access to service will remain active through your paid period." I would have been content with keeping my subscription for this year if I could access it. However, I was only able to access my account once on October 3, 2022. Since then, my subscription is back to being unrecognized.Coincidentally, on October 3, 2022, I received a generic cancellation email. "As youve requested, weve cancelled your **** subscription, effective . We'd love to have you back. If you change your mind, you can reactivate your subscription by visiting your *** account."This message made me think that my subscription was cancelled, which was not my request. I asked for a refund. Therefore, I called NFL Enterprises (at ************) on October 6, 2022. I was told that support is conducted online only. Because I mentioned my lack of success through online support, the representative provided me with an email address, **************** to whom I addressed my concerns. I stated in my email, "If you're not going to refund me, I need to know why, and my services need to be restored. If you are going to refund me, please let me know how long it should take. From my perspective, I have been robbed."It's 26 hours later, and I'm still in the same boat.Business Response
Date: 10/20/2022
The user ************************ has an active **** subscription, which shows to be properly accessing **** content. If this user is still having trouble, please contact us so that we can further troubleshoot or we can cancel their subscription and provide a refund.Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
NFL Enterprises, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.