Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NFL Enterprises, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NFL Enterprises, LLC

  345 Park Ave Fl 7 New York, NY 10154-0017

• 

  NFL Sunday Ticket

  280 Park Ave, 15th Floor New York, NY 10017

• 

  NFL Enterprises LLC

  280 Park Avenue Culver City Culver City, CA 90232

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October the 2nd I tried to sign up for **** so my husband could watch the Dallas ********************** game. When I entered his email I mistakenly entered ************************ instead of ************************* I was never able to sign in to the account but I was supposed to have a 7 day free trial anyway and I tried to contact them and cancel it on the same day I tried to sign up but there is no phone number to contact them and there is a bot you can "chat" with but it is automated and my complaint did not fit any of its pre programed scenarios and it was no help whatsoever. The 7 day free trial has not expired and I was charged $5.99 today. I even tried to sign up with another email but it wouldn't let me sign up with that either. To top it all off, the ****** game was not available to watch live so if I could have signed in/up we couldn't have watched the game anyway.

  Business Response

  Date: 10/13/2022

  We checked the following emails and the users name and did not see any transactions or registration for NFL+:
  
  *********************
  ************************
  ************************
  ***************************
  
  We need either a valid email that was used in the transaction or a transaction ID to help resolve.  Please let us know if there is another name/e-mail that *** have been used to sign up for *****

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I have added a copy of my *************** statement showing on Oct 10th I had a debit item from NFL.  I have given all the emails that I used to sign up and the only one that i gave a bankcard on was the ************************ or ************************.  I can provide the bankcard number if necessary.  They are charging me on one of those emails.  I don't know what to tell them. All I know is that they are charging me for something that I cannot use and do not want

  Thank you,

  ***************************
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/09/2022

  This user, ***************************, provided two email addresses, but it is the same email address listed twice, ************************* That address had no records in our system.  They said they attached a bank statement, but we are unable to view it to see the charge line. 
  
  This user has an additional email address at the bottom of the complaint, *********************.  This e-mail is in our system, but there are no transactions or subscriptions associated with the account.  When we search the name *************************** it only surfaces the email address *********************,and that has no subscriptions attached.
  
  At this point, we think it would be best for this user to reach out to our customer team directly.  Please have her call - ************ - to discuss and hopefully resolve. 

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** + Premium subscription services (internet based) have not been working for me for over 17 days now and the *** Support group is not even communicating with me or responding to my emails to inquire why the Replay *** games service I paid $79.99 is not working and is not getting fixed. I have confirmed that it is not an issue with my computer or the web browser I use since the problem persists even when I try three separate computers and on three different web browsers. I changed my password and it made no difference in functionality of the product. It is an issue that they need to fix and they have stopped even trying to fix it for the last week.

  Business Response

  Date: 10/12/2022

  Our system did not grant ****** correctly for this user when **** was first purchased. We have corrected the glitch and this user should be able to ****** all content without issue.  Please let us know if that is not the case.
  
  We apologize for the inconvenience.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  *** + Premium needs to give me a partial refund ($50.00) for the loss of my subscription service AND the inconvenience of my time spent (over two weeks haggling over the issue) attempting to correspond with them NUMEROUS times to get them to correct the situation.  Their answer saying that I didn't have correct access when the season started is not correct since I had access from the beginning of the new season until 9/20/2022.  It was a major headache just to be able to find a means to contact *** + Premium in regards to the issue as there was no email or phone number to reach them at on the webpage of *** + Premium (This is by design because they don't want to interact verbally or via email with their customers).  Service was non-functional until 10/10/2022 (for 21 days).  *** + ************* was very sluggish and semi-unresponsive from the beginning and then after I sent them several emails complaining of their poor service and technical support for their product they simply quit emailing me back and ignored the problem intentionally REFUSING to respond to my email or FIX the problem.  This is outright arrogant and pathetic service by *** + Premium.  Simply saying the apologize for any inconvenience is NOT sufficient (their words are cheap; SHOW your regret *** + Premium by giving me a partial refund of $50.00) to resolve the problem equitably.  *** + Premium needs to COMPENSATE me for the lost service, intentional arrogant refusal to address the matter in a timely manner, customer inconvenience, and not meeting the promised services rendered for money.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 11/09/2022

  This user, ***********************,had trouble with getting access and we refunded their subscription in full.  They have let us know that they still wish to access ***** so we would like to provide them a coupon code for a free subscription for the remainder of the season.  Please use this code to redeem for a free **** Premium subscription:  **********

  For help in redeeming the coupon code, this user can visit:  ***************************************************************************************
  

  Customer Answer

  Date: 12/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a **** Premium yearly subscription. After a few weeks it no longer appears on my account. Ive submitted 3 service tickets to resolve it and each time they ignore my issue, copy and paste unrelated information and close the ticket. Im not getting what I paid for and their support is terrible.

  Business Response

  Date: 10/06/2022

  This user, *******************,used a DirecTV coupon bundle to purchase **** through them.  We have heard of some DirecTV users having access issues, but DirecTV would have to issue a refund since this user did not submit payment to the NFL.
  
  

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My subscription has not been restored. I don't want a refund. I want my subscription to work. DirecTV gave me a code for an *********** Subscription. I used that code and it worked on my account for a few weeks. Now *** doesn't show a subscription on my account, but my subscription should be good until January 2023. This is not an issue with DirecTV or accessing their system. It is for ***+ which the *** controls access to. *** should add the subscription back onto my account or give me a new code to add ***+ annual premium back onto my account.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 10/20/2022

  This user, *******************,should be fine to access content. 

  If the concern is that the content that they are looking to access is live games, please note that those games are limited to local and primetime games and are only available on phones and tablets.   

  If it is truly that there is no content accessible, please let us know so the engineers can troubleshoot.  

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased **** yearly subscription. The subscription isn't working. After extensive searching, I found the number ************** on the *** website which directs you to a nonexistent request submission site on *******. This is the second year that I have paid for a subscription and the site has failed to provide me the ability to watch games with no real recourse to use the service, anyone to contact to fix the problem, or a way to get my money back.

  Business Response

  Date: 10/06/2022

  
  This user, ********************,did not have any subscriptions under that email address. 
  
  If this user has another email address for us to check or a Transaction ID number we would be happy to assist.

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The account was purchased under my wife's e-mail address. *******************.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 10/14/2022

  This user, ****************************,made two purchases of **** Premium through Roku, and as a result - any refund would need to be processed through Roku.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and paid for a full subscription of the ******************** before the *** season began. The service did not work (and I could not access my account) for the first two weekends of the *** season. I followed the recommended steps in contacting the company AND all the troubleshooting before filing upwards of 10 specific complaints with the company. To date, I still have not received an adequate resolution (or even an apology from the company). Instead, I have received nothing but boiler plate emails that "close" my complaint after referring me back to the generic FAQ page on the company's website. Even if the technical problem was fixed (I have not checked nor used the service), this is now a customer service issue for me and I will never again subscribe to any program from this company based solely on this terrible customer service experience and complete lack of regard for my experience with their service.

  Business Response

  Date: 10/06/2022

  This user **********************,signed up for **** access through a ******* special on September 9th. They mentioned issues with access, and we did have an error for ******* users at that time, but the problem was fixed within ***** hours.  This is likely why this user was having trouble initially. Since their desired outcome was a refund, we have gone ahead and refunded them fully for $49.59.  
  
  

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day free trial of ***** but was never able to log in. It said that my email or password was invalid. After logging onto my computer, chatting with a stupid bot that was of no assistance, I gave up. On September 18, I was charged for their service and notified of the charge via my email address. Funny, because I was never able to reset my password for **** because my email address was "invalid". There is no phone number or real person to talk to. This is a bogus service and *** should be embarrassed. TLDR; I was never able to log into my account, there is no legitimate place to go for help and I am still paying for a service that I cannot use.

  Business Response

  Date: 10/06/2022

  This user, *********************************,has not registered that email address at *******. We do not have any account for them.  Searching by name and the phone number provided also yielded nothing.
  
  It seems that this user may have signed up with another email address.  If this user has any other address they might have used to sign up, please let us know so we can review, and appropriately address.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my subscription to **** Premium on 8/3/22 and was billed correctly. About a month into my subscription I was no longer able to access content. The first time I thought it was maybe downtime but the issue persisted. I attempted to contact customer support and the only option was to use a "bot". At no time was the bot allowing me to contact a live person. I submitted complaints via the bot and received an automated email message telling me to use the bot for help. I tried several avenues to go through the bot and unable to get a person and continually received the same automated email referring me back to the bot. I tried to look up a phone number to call. The phone number also was a recording referring you to the bot. I have no way to discuss issues with my subscription with any live person to resolve the issue. I would like my subscription fixed and some money returned for having time without the service or all the money returned and my service cancelled

  Business Response

  Date: 10/12/2022

  There was an entitlement issue initially for this user, ********************** which result in not being able to access content.  We have updated their account and they should have no issues accessing content now.  The chat bot should have directed this user to a form to submit a ********************** for the problem, but we understand the frustration.
  
  The account should now be accessible, but if this user would still like to cancel their account and receive a refund, please let us know.

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to **** Premium on 8/23/2022. On 9/20/2022, I discovered that I could no longer access the service. Using the *** Contact Us feature, I informed them of the situation. The first response was that I had a GamePlus International (GPI) subscription and had to contact GPI for resolution. I am not eligible for that service because I live in the US. When I replied with that information I never received a reply.I submitted another help request on 9/21/2022 and included my **** Premium confirmation email (included with this complaint). I received a response the same day that stated: I checked and confirmed you do have an active subscription.. No worries, we have already escalated this to have your account fixed. Once done, we will provide you with an update.Now it is 9/28/2022 and I still do not have access to my subscription, despite other follow-up email requests.I paid $79.99 for an annual subscription to **** Premium. They committed to provide access to the service 24 hours a day, 7 days a week. While I was told the issue has been escalated, there has been no additional communication form the ***.

  Business Response

  Date: 10/04/2022

  This user, *******************,had an active account in our system however they had duplicate account sign-ins.  This can happen if the user signs in with their email address originally, then uses their social login from *************** to complete the process.  We apologize that this user was incorrectly told they were a Game Pass International client.  We have confirmed that this user's subscription has been cancelled and they have been issued a full refund. Please allow 3 to 5 business days for the refund to process.
  
  

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for **** Premium subscription.$79.99 collected by the NFL.The service is unavailable across all devices despite payment.There is NO customer service available except a web bot that doesn't provide any resolution.

  Business Response

  Date: 10/04/2022

  
  We apologize that this user, ******************,had difficulty accessing the content.  We were able to fix the issue, but in accordance with their request we have cancelled the subscription and refunded the $79.99.
  
  

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Play off game in January of 2022 though my Amazon Fire Stick with my Pay Pall account. I Saw an Email come through in August 2022 that I was about to be billed for $86.39 towards the end of August. So I tried to stop it prior with emails and tried calling their number through Pay Pal. The phone number supplied does not work and I received zero email reply back. I tried several Times, No Luck, I Email Pay ************** center a couple times with no Luck. I lost a family member on Aug.24th to ****** ****** and things got a little crazy here at Home for a few weeks. I sent another email to Pay Pal around Sept.7 or 8th 2022 before I took some time off work to go out of state for 12 days. I come home to an email from Pay Pal resolution center stating it has close this matter because I did not respond back in time while I was out of state without internet or phones for two weeks! Case was closed. Im thinking ok well this ***** I only wanted the one game and now I have been charge for the first payment of the *** Package! I went ahead to see if I could watch a game this weekend and I can not with out restarting my subscription which is unfair and not what I want anyway. I want a refund as I tried cancelling prior to the billing date and email to prove the efforts. But know replies back.Thank you ***********************

  Business Response

  Date: 10/03/2022

  We apologize that this user had trouble cancelling his original subscription.  We have refunded the charge back to the PayPal account of the user.
  
  The refund should be processed within 3 to 5 business days.