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NFL Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Associations.

Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased *** plus $100 to watch *** on my tv or internet. The internet does work. When trying to watch it on the tv it sometimes does not play. Sometime the sound does not work. I have tried on multiple tvs and game consoles. There are tones of complaints that this app does not work for what they say it does. When trouble shooting I have gone through there trouble shooting steps. I have uninstalled and reinstalled and made sure it was the correct one that was installed. Made sure all update are up to date. The is no way to hold this company responsible for their applications. There is no way to contact support and try to get a resolutions. I would like help on this. This is shady business practice offering something and it does not work and no way to contact the business the ************ is to cancel the subscription.

      Business Response

      Date: 09/28/2022


      We are sorry that this user, ********************* had trouble accessing the content.  We have no record of any trouble shooting messages being sent to our customer support team; however, we have refunded this user for $79.99 which should be applied to the account in 3 to 5 business days.

      Customer Answer

      Date: 09/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I really wish they would get the act together and make something that actually works. Instead of people having to cancel service.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:09/26/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The subliminal marking during the *** Browns vs Steelers game has had an overwhelming negative effect on my mental health. Since that day, I keep seeing a blue prime logo appearing out of nowhere. For example, when I open my eyes, ************** logo shows up.

      Business Response

      Date: 09/28/2022

      We are sorry this user is unhappy with the Thursday Night Football advertising.

    • Initial Complaint

      Date:09/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for an **** trial and the process for cancellation is intentionally broken. The only way to cancel a trial or a subscription is to sign in to NFL.com and go to manage subscriptions. However, the scripts written for that page are broken and cant be accessed! Ive used a Safari browser on an Apple device, and Chrome on my PC. Both browsers show the same error. **** has knowingly and intentionally made it impossible to cancel their service

      Business Response

      Date: 09/28/2022

      This user, ************************** started a free trial through Apple subscriptions, which is the reason they have had issues finding a way to cancel through nfl.com.

      To cancel an Apple purchase subscription, the user will need to log in to iTunes. They can also go into their phones setting, use the SEARCH feature at the top > subscriptions > *** > cancel.

      It looks like their first week of a free trial will end tomorrow, so they should contact Apple before then if they wish to avoid being charged.  They havent been charged yet.

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to a free promotion and have tried to log in to every *** account known to man, and none of them say I have an active subscription. The link to manage subscriptions on their app just sits there, non responsive. The link to contact them to resolve issues and problems doesnt really exist. It leads to a page about policies, and the link on that page leads to a page that again gives you instructions on how to cancel. My bank, Regions, has a number on file for the merchant, which isnt in service. I found an email address online several months ago, and have never received a response to my request to have this $9.99 monthly charge stopped. I have checked this site for months and months and it jumps from one brand of the company to the other when you are trying to get cancel information. I would like the last 10 months refunded, my subscription stopped. and the $36 fee I am about to pay to my bank to stop this monthly debit refunded. I would provide an email associated with the account, but apparently, I dont have an account subscription, yet get charged monthly. I checked with Xfinity, Apple, PayPal- none of these companies were used to purchase anything from the ***. The phone number provided by the company online is a recording that instructs you to use the website. I wonder how much money this company y has made from the impossibilities.

      Business Response

      Date: 09/28/2022


      It looks like when this user initially signed up they used email address ************************* So they should have been trying to use that email address to log into the subscription. 

      If they were using ********************* the error messages were correct, as that e-mail address is not associated with any active subscription.

      Per the users request, we have refunded her last 3 monthly payments for $9.99 each and cancelled all future monthly payments.

    • Initial Complaint

      Date:09/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made the terrible mistake of signing up for "free" ten day trial of **** assuming I could stream games the way the ****** app works. After paying, the channel wouldn't work. I then found out you can't stream any live games until long after they end! Who would pay for that? Within minutes of signing up for the "FREE" trial, I canceled it. In spite of this, my credit card was charged $10.97 a week later by *** + for the 10 day FREE trial that I cancelled (proof below) literally minutes after signing up. With all of the money the *** has, it's really disgusting that they would fraud folks out of such ***** amounts. I am trying to get a full refund be processed as I canceled well within the deadline and the trial was supposed to be FREE and the channel never even worked. But there is literally ZERO customer service available. The website has an extremely frustrating AI Chat Bot that does not help and there is no phone or email you can reach out to. I now have to close my debit card and request a new one to avoid the *** stealing from me every month.

      Business Response

      Date: 09/22/2022

      This user, *********************** signed up for the free trial on September 8th.  It appears that the user signed up through Roku, and therefore the user will need to contact Roku for the refund.

      For clarity, **** includes live local and primetime games.  Out of market games are available via replay/on-demand. 

    • Initial Complaint

      Date:09/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to contact NFL Sunday Ticket starting 9:30AM PST. After 4 hours and 4 representatives, being hung up on and transferred, I finally got a representative who requested more information then I was comfortable providing. I provided my address, email address, called in on the phone number of my account and providee my full legal name. I asked for any other verification information then the last 4 of my social or credit card and the representative was unable to assit me. I expect a refund of the services given the amount of hassle, incompetence, lack of services and inability to provide any type of support on services provided.

      Business Response

      Date: 09/22/2022

      Sunday Ticket is operated by DirecTV, and therefore this user will need to contact DTV to resolve their complaint.

    • Initial Complaint

      Date:09/20/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite turning off the auto- renew feature at the end of last year, Sunday ticket (direct tv) charged me for the 2023 season. I spent hours on the phone trying to get the money refunded and the charges removed, to no avail. To add insult to injury, the service Ive been charged for has gone down. Many other subscribers are experiencing the outage as well, and we have not been refunded for the two weeks of no service. This is an expensive subscription with terrible customer service.

      Business Response

      Date: 09/21/2022

      The user (********************) is disputing the auto renewal for Sunday Ticket subscription.  Sunday Ticket is operated by DirecTV, and as a result DTV is the proper party to address this complaint. Here is the DirecTv support website **************************************

      Customer Answer

      Date: 09/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I will resubmit a similar complaint directed to the appropriate business- Direct TV.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:09/20/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hoping to subscribe to **** services to be able to watch *** games from my mobile streaming device (laptop in particular). I first attempted to use this service on 9/9/2022. Unfortunately, I was only able to listen to the games online in a similar fashion to listening to a radio broadcast, definitely not watching the game as the service advertised. I could get the service to work on my laptop on on 9/18/2022 but like before I've only able to listen to the my *** game of choice like a radio broadcast, not watch it. I tried to trouble shooting the issues with their online help but unfortunately I was just "speaking" to an automated bot who could not help me in viewing the games. I tried contacting the *** services with a number I acquired online and that too was just an automated system that was ushering me to use their online help service that again, is automated and was no help to me. I even tried cancelling my subscription but the steps to terminate my subscription and the use of the interface they instructed me to use greatly varied and I could not cancel their service (which I have paid for in a year in advance, unfortunately).I was hoping the BBB could reach out to **** and help me achieve two things a) cancelling my subscription as I could not get the help I need to use the service as it was sold to me b) get a refund for the yearly paid due for the subscription since I was unable to use the service as advertised from the start date of 9/9/2022 to 9/19/2022. As a side note, I do see the **** service did charge my credit card for $29.95 on 9/15/2022.

      Business Response

      Date: 09/21/2022

      This user had a problem accessing live games and was getting audio only.  **** provides access to live national and local in market games.  Out of market games are only available in replays and require an **** Premium subscription.  This is disclosed in the terms and conditions.  We are sorry, however, that the service did not meet this user's expectations and have refunded in full.

      Customer Answer

      Date: 09/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased **** on September 8. On September 9th I received a promotional offer from ******* for **** premium. I canceled my original purchase and tried to upgrade. After my payment went through the app worked on all my devices for a few minutes. When I tried to watch something else on the app nothing would work on my ******** and when I tried on my iPhone it kept telling me an error occurred and to try again. Ive tried force closing theyll app and redownloading it but nothing Ive done has made it work. *** also tried email *** support several times but have yet to receive a response. I would hope to get a refund of my ***** or for the problem causing me to lose service to be fixed.

      Business Response

      Date: 09/20/2022

      This user, ****************** purchased the ******* plan which did have an entitlement issue during that first week.  It has since been fixed, but we have cancelled this user's subscription and issued a full refund.

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a service called **** Premium from the ******* website. This service does not work as described. The video promised does not reliably play on my device. I have submitted multiple support tickets in an attempt to get a refund for a broken service. The support tickets are responded with a link to a *** and a note saying my ticket has been closed as resolved. Nothing in the *** resolves my issue, I just want my money back for a broken service, that does not meet the agreed on terms.Many others on ********** have posted about similar issues with similar results. So, I do not feel confident that they will actually do anything about this issue or my refund with out bringing other outside additional involvement in the situation.

      Business Response

      Date: 09/20/2022

      We are sorry that this user, ******************* had trouble with the **** service.  He was given the correct guidance on how to fix his  technical issues, but we understand that it did not work for him, so we have cancelled the service and issued a full refund. 

      Customer Answer

      Date: 09/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I have not yet received the refund in my account.

      I have received an email saying that my refund has been issued.

      But, I am not ready to close this issue as resolved, until I receive the actual refund in my account.

      Which according to the email could take up to 14 days.

      An email saying something will be done, and something actually being done are different things.

      I do not feel comfortable calling this resolved until the full amount I paid is back in my account.

      Thank you for the help, so far.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 10/03/2022

      This user, **************************,was refunded on 9/20.  Typically it takes 3 to 5 business days to see the refund appear back in their account.
      If this user could please check again and let us know if they do not see the refund, that would be great.

      Customer Answer

      Date: 10/07/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      The money was finally deposited on Oct 3rd.


      Sincerely,

      *************************



       


    NFL Enterprises, LLC is NOT a BBB Accredited Business.

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