Reviews

This profile includes reviews for Zara USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Zara USA has 78 locations, listed below.

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  Zara USA

  500 5th Ave Ste 400 New York, NY 10110-0499

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  Zara USA

  750 Lexington Ave New York, NY 10022-1200

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  Zara USA

  1963 Broadway New York, NY 10023-5904

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  Zara USA

  100 Menlo Park Ste 500 Edison, NJ 08837-2488

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  Zara USA

  100 Menlo Park Ste 500 Edison, NJ 08837-2488

Review Details

• Review fromRadostina A

  Date: 02/10/2025

  1 star
  Looking at all the reviews I must say I am not surprised at all! Zara has got to have one of the worst customer service ever! I purchased I coat online and I was shocked when I got it. It was nicely wrapped but when I opened it, it was covered with white threads and in the right pocket I found a receipt from Dollar Store and a used glove! ZARA SENT ME A FREAKING USED COAT! It was disgusting. I didn't want to return it, because I loved the coat and it was out of stock, so I asked for a different kind of compensation. All they could to was free shipping. I laughed at them and said they were mocking me. This is absolutely disgusting on Zara's part. The s***** person who returned the coat without cleaning it is one thing. Zara not inspecting the coat before shipping it out is terrible business and no care about their customers at all! I had to pay $22 for dry cleaning. No compensation from Zara fore their mistake! Nothing! I am beyond disappointed and I will definitely NOT be shopping there anymore!

• Review fromMila J

  Date: 02/06/2025

  1 star
  1. Poor Product Quality:Last year, several items I purchased became unwearable after the first wash. I never even had the chance to wear them, resulting in a significant waste of money. Unfortunately, the same issue occurred again this year. All the clothes I bought for my child shrank after washing, rendering them unusable.2. Unacceptable Customer Service:When I contacted their customer service for assistance, I was subjected to a disorganized and inefficient process:Online Chat: I was initially asked to provide the order number and reference numbers for each item, which I did. However, I was then required to provide individual photos for each item. Given that I had already provided the reference numbers, I found this request redundant.Additionally, the chat system did not support photo sizes from my phone, forcing me to manually edit and upload each image. When I informed the agent that I needed time, my session was abruptly disconnected after just two ************* Support: Frustrated, I called customer service, where I had to repeat the entire process, reciting reference numbers and providing photos yet again. I was told to return to the chat system, which added to my frustration.Repetitive and Inefficient Communication: Despite assurances that I only needed a case number to proceed, I was repeatedly asked for reference numbers and photos. I had six orders with over 50 items, many of which had already shrunk after washing. the agent suggested I refrain from washing the remaining items and return them if I suspected shrinkageleading to 36 return requests.Throughout this exhausting process, the agents were impatient and unhelpful, constantly pressuring me to provide information quickly without acknowledging the time and effort I had already invested.

• Review fromRachelle E

  Date: 02/03/2025

  1 star
  I've been shopping at Zara online for years without any issues. In my most recent order, I purchase 5 things, after trying them on, two were extremely small (and I had sized up from my normal size based on the sites recommendation), so I immediately submitted a return request and mailed the items back the next day, in the same condition they arrived and with tags. I then received an email 10 days later saying they wouldn't re refunding me for one of the items because it didn't meet their return criteria. I attempted to speak with customer service via chat but they didn't know what the criteria was that wasn't met, said there was nothing more they could do, and abruptly ended the chat while I was responding! Before the chat disconnected, I even brought up that it didn't seem to matter to them that I have over ************************************************************************* anything else. I later received the item and it had max a 1/4 inch deodorant line on it, but otherwise looked that same as when I originally got it, which was brand new. This feels like a way to simply scam people out of money at this point since there's no way to dispute their claim and no reasoning to why it didn't meet their return criteria. I can't say I'll purchase from them again at this point.

• Review fromGrigor C

  Date: 01/21/2025

  1 star
  What happened to this store? At one point this used to be my favorite Zara I went to get clothes and ring them up at the men's section. The workers were busy chatting and laughing and said that I need to go checkout at the women's side. I went to the self checkout and the new system they had was super confusing as all my items were miscounted as I was leaving they hired a non English speaking security lady who told me they had to check my bags when I mentioned the self checkout system is confusing the manager was very rude and condescending told me " I had to pay attention to the screen" when checking out. Id rather go to the ******* or ***** location. This was a terrible shopping experience.

• Review fromCassandra M

  Date: 01/20/2025

  1 star
  I will never buy anything else from ZARA.,I bought four items December 28 the clerk that typed my number and typed her own phone number and so therefore when I got back to the I live in to return the items that did not fit with the tags attached I was told they cannot find my receipt they couldnt scanthe barcodes on the clothing on the tags and they would not issue a refund nor a store credit. How is this allowed in the *************? hasnt the Better business ***** done anything to resolve this Matter

• Review fromDaniela R

  Date: 01/20/2025

  1 star
  I made several online purchases as usual and one of them was sent by a different carrier. The fact is that I have a camera on my door and the order was not delivered. I contacted the carrier and received no response. I contacted Zara who, in addition to not sending me any proof of delivery, also left me without the products and without the amount I paid for them. I only want one thing: a photo to prove the delivery or my money back! It is absurd the way they treat the consumer, like a liar! I was at home and I have a camera.

• Review fromLydia E

  Date: 01/16/2025

  1 star
  I tried to return my clothes unworn, with tags on, within my return period and they didn't allow me to. Two of the items came damaged, and calling, going in store, and using the online chat both resulted in lack of replies. This store is a scam.

• Review fromN . D

  Date: 01/09/2025

  1 star
  I am extremely disappointed with the service I received from Zara USA. Their return policy is absolutely unreasonable. I placed an order that arrived on December 10th, the same day I left the country for a holiday. Zara's return policy starts from the date of shipment, which completely disregards the fact that I was not even in possession of the item when the return window ********** make matters worse, when I returned to the **** and attempted to return the item, they refused to honor the return. I explained that I had been out of the country and could provide proof, but the customer service representative did not even try to offer a solution. Instead, they just repeated the same scripted responses with no real effort to understand or address the issue.Interestingly, an item I purchased in-store on December 9th (just a day before my trip) I was able to return without any issues. This inconsistency in their policies is baffling. Why would Zara start the return window when I didnt even have the item in hand? It feels completely unfair and illogical.When I asked to speak to a supervisor, I was told that they are not allowed to escalate the issue, which is unacceptable. Zara's customer service was dismissive, rigid, and completely unhelpful.I am very frustrated with this experience and will be hesitant to shop at Zara again, especially after this lack of consideration for their customers' needs and circumstances.I hope ********************** takes this feedback seriously and reviews their policies and customer service practices.

• Review fromLaura G

  Date: 01/08/2025

  1 star
  Crooks! Returned a package and they refused to refund. Buyer beware!

• Review fromAnna C

  Date: 12/27/2024

  1 star
  I bought my daughter a Christmas present, when I received it they had sent the wrong size. I contacted them immediately and they sent me a return label which I then sent it back the next day but was told they were out of stock. They stated they would be refunding me as soon as they received it. They received the package on December ********************************************************************* my refund I have contacted them several times with no resolution. I have never dealt with such terrible customer service and they don't care. They do not deserve any stars at all? I will never buy anything else from this company. Buyer beware