We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cosmetics Sales

Estee Lauder Companies

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Estee Lauder Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Estee Lauder Companies has 170 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 39 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kate S

      Date: 10/17/2024

      Dear BBB,I am writing to share an negative experience with La Mer, owned by Estee Lauder, regarding two online orders I placed for the "Calming Hydration Collection," totaling over $900. These purchases were intended as gifts for my family members. However, upon receiving the packages, I was disappointed to find that the applicator for the eye concentrate, which is featured on the website as part of the collection, was missing.I have spent over an hour on the phone with four different representatives from La Mer on separate occasions, simply requesting that they send me the missing applicator. Unfortunately, the responses from their corporate representatives have been both disappointing and unhelpful. Despite my efforts, the issue remains unresolved.Additionally, the advertisement on their website is misleading and constitutes false advertising. The product I received does not match what was depicted in the online images, leading to frustration and eroding my trust in the company. I will never purchase from this company anymore.

    • Edwin R

      Date: 10/07/2024

      Origins was having a weekend pop up on the weekend of Saturday, October 5th, 12-6PM, and Sunday, October 6th 11AM-5PM at ******************************************. When we arrived on Saturday at 5PM, they denied us and others entry, even though there was still 1hr left for the event. So they false advertised the time of the event. We left and said we were coming back tommorow, which was Sunday, we arrived around 2PM, and waited in line patiently. When we finnaly got called to come in, we walked in, and within a few minutes of taking pictures, my girlfried fell by some fake grass, that was part of the display, they made a big deal of it, and they asked us to leave.

    • Ben D

      Date: 09/27/2024

      I represent a business.I called customer service, then was transferred to corporate.The lady on the phone at corporate literally laughed at me over the phone.She was rude, inconsiderate, and terrible at her job. She was being a very nasty human for no reason.I am going to stop all my business with Estee Lauder immediately, and will not be working with them or any subs in the future.Highly recommend staying far away from any partnerships with EL.

    • Johnny F

      Date: 09/27/2024

      Aveda is a scam! Ordered from their website once and they stole my information and used it for other transactions from the website claiming I bought it. They have charged me hundreds of dollars using my credit card number! They keep charging me every time and they never find a solution when I call. Do not buy shampoo from Aveda or their partners they are SCAMMERS

    • Megan L

      Date: 09/18/2024

      I made a purchase on MAC online, my order arrived with the item leaking foundation all over so i returned it, they told me the package was empty, i told them i returned this as i received it!!! I called several times, was told a supervisor would get back to me three different times, never once did that happen.

    • Julia P

      Date: 07/27/2024

      Incompetent customer service. They still owe me $90.93. Ordered a perfume, wasnt a fan, and returned it. The return arrived at their return facility, my refund never arrived. For six straight months I talked to their customer service ***** I told them what happened, they verified that they recieved the return and that the refund was in transit. Every time I spoke with them. They even tried reissuing it. NEVER GOT IT. Three years later when I search my order number it just says the order is processing. Robbery.

    • Kristi B

      Date: 06/03/2024

      I have ordered twice from Este Lauder in the past 2 years, both times the order was missing an item of over $70 value and they have refused to send. I have had to call their customer service over 8 times. The first time they tried to make it right by sending a free sample. Im reporting this as credit card fraud. They also bait and switch by offering a free item but then telling you theyre out without offering a replacement. This company is a fraud, you can see from all these reviewers how many people they have scammed. How are they still allowed to do business and steal from customers?

    • Melissa B

      Date: 05/28/2024

      I ordered online from Estee Lauder and my order was supposed to be delivered by **** Ten days later I got a notification from *** that my order wasn't delivered because I wasn't home to sign for it. Estee Lauder never told me I had to be there for delivery of my order. I work during the day and can't be home to sign for it. When I called Estee Lauder customer service to request them to refund my money because I hadn't received my order, they refused. So now I don't have my order or my money. This company is dishonest.

    • Yuhan W

      Date: 05/24/2024

      I have been shopping with Estee Lauder for over five years. In the beginning, the service was good. However, these two years, I kept getting packages with missing items, and I had to call them to get what I paid for. It's annoying.

    • Anastacia J.

      Date: 03/11/2024

      I visited ***** catus Salon in ********, ** on 3/6/24. I went in with newly grown hair after a year of chemotherapy and came out with it burnt and ruined. I did not go back to have it corrected as I am afraid of having more damage done. I would like the money I spent refunded, as I paid upward of $300 for ruined hair. I also will now be spending another $200-$300 to repair some of the damage.

    Estee Lauder Companies is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.