We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit and Debt Counseling

National Debt Relief
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 476 total complaints in the last 3 years.
  • 220 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against National Debt Relief False ************************** Credit Report Access To Whom It May Concern,I am writing to file a formal complaint against National Debt Relief for engaging in deceptive business practices, including false advertising and unauthorized access to my credit report.1. False Advertising National Debt Relief made claims in its advertising that led me to believe I would be eligible for specific debt relief services under clearly outlined terms. These representations were misleading and inaccurate. After providing my personal information and engaging with their representatives, I discovered that the advertised services were either not available to me or came with conditions and costs that were never disclosed upfront.This practice is deceptive and violates consumer protection laws governing truth in advertising.2. Unauthorized Use of Credit Report Without my clear and informed consent, National Debt Relief accessed my credit report. At no point was I informed that a hard or soft inquiry would be performed, and I did not authorize this action in writing or verbally. This is a violation of the Fair Credit Reporting Act (FCRA), which requires explicit consent before accessing a consumers credit report.This unauthorized inquiry may have affected my credit score and constitutes a serious breach of privacy and federal law.?I am requesting the following:A formal investigation into National Debt Reliefs advertising practices and credit reporting procedures.Removal of any unauthorized credit inquiries from my credit report.Penalties or corrective actions as applicable under law.A written response acknowledging receipt of this complaint and details on next steps.Please advise me on any additional documentation needed to support this complaint. I am prepared to cooperate fully with any investigation into these practices.

    Business Response

    Date: 07/02/2025

    Hi ********

    We are sorry to hear you are unhappy with your experience.  We appreciate you taking the time to share your feedback. Please give us a call back at ************ so we may assist you further.

    Sincerely,

    National Debt Relief

  • Initial Complaint

    Date:06/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They continue to spam call me and despite me asking for them to stop they call me every 5min. They use different phone numbers so I cant block them. Please get them to stop calling me. This is a business line and its ringing during work

    Business Response

    Date: 06/17/2025

    Hello,

    Thank you for reaching out.  Did you answer any of the calls or receive any voicemails?  The numbers you provided in the screenshot do not match any National Debt Relief phone number. Additionally, we do not have the phone number you provided as yours in our system.  Please provide the phone number receiving such calls.

    Sincerely,

    National Debt Relief

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I accept there answer that the email is a scam email.  However, I want to know what National Debt Relief is doing to prevent innocent consumers like myself from potentially being scammed by people using the National Debt Relief name?

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *****




     
    ithout authorization: Sending an email to me, knowingly causes accesses to my computer and my network with out my authorized consent!~ Damage to or theft of personal property _ during the provision of sending the email, the business, its employee damaged personal property, and or stole personal property: In sending these unwanted, and unsolicited emails, National Debt Relief, could damage my computer, my network router, and modem, and could steal my personal information.

    Business Response

    Date: 06/16/2025

    Hello,

     

    Thank you for reaching out regarding your concerns about promotional emails and thank you for sending the screenshot of the email you received.  The email you received is NOT from National Debt Relief (please see sender's email address).

    Unfortunately, scam emails impersonating National Debt Relief are becoming more common. Please see: *************************************************************

     

    Sincerely,

    National Debt Relief

National Debt Relief is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.