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Customer Review Ratings
Average of 161 Customer Reviews
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Review fromJenna V
Date: 07/24/2024
1 starJenna V
Date: 07/24/2024
This company is predatory and obnoxious. For months they will call, sometimes daily, and ask to speak to the person in charge of our credit card payment processer. For MONTHS I have told them to send the information they are seeking in an email, yet they continue to call. We have had them hang up on us multiple times because we are not giving them what they want. It is no surprise they have had class-action lawsuits filed against them. They are harassing staff, exceptionally rude once they don't get what they want, and incessant. It is amazing they are allowed to even be in business. They continue to call from various local numbers, which cannot be called back. Do not provide this company with anything other than a dial tone.
Sekure Payment Experts
Date: 08/22/2024
Hello *****, thank you for bringing this to our attention. We apologize for your experience; this is not an accurate representation of the service we strive for. Please rest assured we will review the communications to take the appropriate steps, including adding you to our Do Not Call list. If you have any further questions, please dont hesitate to contact us directly at *****************************************************************************Review fromDeborah R
Date: 07/16/2024
5 starsDeborah R
Date: 07/16/2024
I have been working with Sekure Payment Experts for over eight years now. I have absolutely NO complaints about their customer service or equipment. They are quick to solve any issues our stores have with their equipment and will send out replacement equipment if needed immediately. Today I spoke with ******* regarding closing an account and returning equipment to them. No problems - he will facilitate closing the account and send a shipping label so I can return their equipment. He verified for me which equipment to return so there will be no stray equipment to charge us for. I am grateful for the excellent customer service. ****** in *******, **Sekure Payment Experts
Date: 07/18/2024
Hello *******, thanks so much for the shout out! We are happy to hear ******* made such a strong impression on you!Review fromTamaron L
Date: 06/24/2024
5 starsTamaron L
Date: 06/24/2024
A special thank you to our Payment Expert - ******************* - for the exceptional customer service she provides to ***operative Insurance Companies! Sekure has been a great company to work with to manage our credit card processing needs.Sekure Payment Experts
Date: 06/27/2024
Hi ************************** is awesome to work with. Thank you for your feedback.Review fromJoseph F
Date: 06/20/2024
5 starsJoseph F
Date: 06/20/2024
I want to report on my recent experience with *************************** of Sekure Merchants. I could not be happier with every detail of our interactions. I have been with Sekure Merchants for 7 years, and I cannot remember when the last time I had any issues but one recently came up. I needed to talk to someone about it. Chating, texting, or emails were not what was needed. Even with my busy schedule, she was persistent without being too aggressive, consistently reaching out to connect with me personally. She was professional, courteous, easy to communicate with, and, most importantly, she got the job done.Sekure Payment Experts
Date: 06/27/2024
Hi, ******* is great to work with and she will have your back! Thank you for sharing your feedbackReview fromPedro S
Date: 06/05/2024
5 starsPedro S
Date: 06/05/2024
Buen da.. Excelente atencin por parte de *********************,demasiado atenta y deligente,para ayudarme a despejar mis dudas en cmo hacer para responder a las disputas en mi cuenta.. *** mujer debera ser un ejemplo a seguir por parte del departamento de ********************* no se compara, en ***** con la atencin q me dio la chica llamada *******.. Extremadamente Agrdecido ***********!!Sekure Payment Experts
Date: 06/10/2024
Muchas gracias por su buen comentario! Estamos muy contentos de escuchar su nivel de satisfaccin.Review fromJen N
Date: 06/03/2024
5 starsJen N
Date: 06/03/2024
************************* is one of the best people in this industry that I have ever worked with. She was highly attentive to our needs, always responded right away, and was very proactive in looking for solutions to the issues we were having during an ownership transition. Her communication skills are above and beyond what anyone would normally expect or even hope for. I would highly recommend her for anyone needing help with their merchant services.******************* *********************, LLCSekure Payment Experts
Date: 06/10/2024
Hello ***, We agree, ****** is a real asset to our team. Thanks so much for your review.Review fromLiane H
Date: 05/30/2024
5 starsLiane H
Date: 05/30/2024
I spoke with our representative, ********************, today and he was amazingly helpful and informative. I am new to our company, ********************* Construction, and he answered my current question, along with sharing additional information on the process and things to watch out for. This will be extremely helpful as I transition to using this platform. Very much appreciated his expertise.Sekure Payment Experts
Date: 06/10/2024
Hello *****, thank you for the time to share your feedback. We value your loyalty.Review fromWade L
Date: 05/30/2024
1 starWade L
Date: 05/30/2024
Keep getting calls everyday and the guy on the phone just hangs up. Really getting tired of this companySekure Payment Experts
Date: 06/10/2024
Hello ****, thank you for alerting us to this and we apologize for any negative experience. Sekure prides itself on helping merchants such as yourself, so your description of your interactions is extremely concerning to us. We would like to review all communications and take appropriate action, but we are unable to identify your file. Please email us at ***************************************************************************** so that we can further investigate and add you to our Do Not Call list.Review fromRyan P
Date: 05/24/2024
5 starsRyan P
Date: 05/24/2024
Hi i am writing my review on behalf of *** **** ****. We recently have gone through a move and our Senior Payment Expert *************************** has been amazing. She has helped us with the move of our equipment and getting our address changed. She has followed up and made sure everything went smoothly which was much needed as i was running all over the place. A month or so back she also helped us with our rates and overall have nothing but good things to say about my experience with her as our representative.Sekure Payment Experts
Date: 06/10/2024
Hello ****, Thanks so much for the shout out! ***** is one of the best. We are happy to hear she has made such a strong impression on you!Review fromRandi D
Date: 05/15/2024
5 starsRandi D
Date: 05/15/2024
Our Sekure representative, ***************************, was able to help our company, QuickSeries Publishing, reduce the rates and fees we were paying. She was very pleasant and professional and worked hard to provide us with the services and products we required, making sure we got the best rates possible.Sekure Payment Experts
Date: 05/16/2024
Hi ********************** is great to work with and she will have your back! Thank you for sharing your feedback
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