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Business Profile

Cryptocurrency Exchange

Gemini Trust Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Reviews

Customer Review Ratings

1.4

Average of 55 Customer Reviews

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Review Details

  • Grace G

    Date: 09/30/2024

    I recently had the chance to use **** ****** asset recovery services, and I have to say that their professionalism and efficiency really impressed me. I was scammed, and I felt very foolish and guilty about myself when they rejected my withdrawal. Before contacting rose__hoover__90__AT__gmail__.__com, I was unable to obtain aid or have my money returned. They assisted me in obtaining my investment back, Contact details:: WhatsApp:: +1 __660__233__3165.

  • Lina S

    Date: 09/03/2024

    I transferred funds from my bank via Gemini Trust Company for the purpose of sending the funds to my USDC personal wallet but up till now--it has been a week-they are still holding my funds hostage. DO NOT TRUST this company, as they will eat your funds, make it impossible for you to withdraw or send your funds anywhere.I have tried to email the support numerous times--and was told to upload my picture with my ID plus answer all sorts of questions that they required. After doing all those, they will not respond to me and do not release my funds from security hold. At this time, my funds are still stucked in Gemini account and they simply ignore. I am not sure if anyone has suggestion to get my funds out of Gemini.

  • Aurora M

    Date: 09/01/2024

    I was deceived by this broker and lost $58,700, leaving me unable to recover my losses, I took all of the scam evidence to rose_hoover_90_AT_gmail_._com, and they worked fast to refund my money in a matter of days Their outstanding personnel went above and beyond to help me get a refund, WhatsApp:: +1 660_233_3165.

  • Sherly K

    Date: 08/14/2024

    It's evident that this is a scam. I've been trying to withdraw funds from my account for nearly three months, but they keep saying it's still in the process. How long does processing actually take? It's hard to trust a company that holds onto your money, promises its availability soon, and then three months pass by. Luckily, I came across r o s e_h o o v e r_9 0_A T_g m a i l_._c o m, and their helpful team made sure I received a full refund. WhatsApp:: +1 6 6 0_2 3 3_3 1 6 5.

  • Eric R

    Date: 07/09/2024

    This company is very unprofessional and is scamming people. I deposited money on my portfolio once I started. I was trying to withdraw from my portfolio recently and I kept receiving an error when I was trying to withdrawal. I went through the protocol and I was explained that I was a security hold and that it had to be removed in order to proceed. It has been 3 months and no one has attempted to resolve my issue. I would like a full refund of my portfolio and to cease all business dealings with this company.

  • Jay F

    Date: 05/22/2024

    Gemini is plagued with poor management and poor customer service. Thousands of customers lost considerable amount of money in their "earn program". They have no phone number to call customer support, you're only option is to email them. I travel internationally for work and I have been prevented access to my account now for almost a month because my IP address is overseas rather than in *****************. They required me to send them photographs of myself holding up my identification. And when that was not enough for some reason they required me to send in a bank statement with my current address. Please keep in mind that I have not changed either my email address or my phone number used during my original registration for account set up. The only issue that they could tell me is that I logged in from outside *****************. It's outrageous how poorly they treat customers. Not only do they lose people money with their schemes, but they are unable to even allow them account access and timely resolution of support requests.

  • Trung N

    Date: 04/04/2024

    Gemini froze my account and after 6 straight weeks of contacting them back and forth through numerous multiple emails and provided them everything single documents they requested for including selfies, driver license holding my ticket number and getting the same responses! (Gemini: Just confirming that your message has been received and will be handled as soon as possible. Once we have an update, we'll be sure to get back to you promptly. Thank you for your patience! Onward and Upward,Gemini Customer S.upport).Please help me! My original Ticket ID: ******* (Ive no more patience left to wait so yesterday Ive decided to submit another requested with another Ticket ID: ********. Please help! I have cryptos and positions that needed to be executed! Theres no phone number to call them whatsoever. Yesterday Ive received an email from Gemini asking for my proof source of wealth and pay check stubs or taxes documents because they are wondering where I got the money to deposit into my Geminis account!!!??? I have already submitted and provided them those documents the same day as well and still havent got a response back yet. This is ridiculous! Is it that important to know where I got the money from to invest!!?? Obviously I did NOT rob a bank NOR steal from anyone! Its my hard earned money so please give it back!!! All I get is emails telling me to wait with no acceptable reasons? Ive been waiting for 6 weeks already! How much longer do you want me to wait!? *** recently spoke with a representative from DFSNY and she told me to go ahead and file a complaint against Gemini so here I am starting to file complaints.

  • Paul M

    Date: 03/03/2024

    Impossible to get back into my frozen account. Emailing the same instructions to unfreezing my account that I already performed.

  • Robert N

    Date: 01/27/2024

    I opened my acct on a Friday, and by the following Friday I got an email that I had to close me account within 5 days. No reason, no explanation. I had 5 days to withdraw the $963 that was in it in bitcoins. And then they kept $5. What is that all about. Don't use this service. They will steal your money and leave you frustrated.

  • WILLIAM H

    Date: 12/11/2023

    I am having the same problem with this terrible company. Holding my funds hostage with no real reason. Freezing my account for weeks and refusing to get back to my numerous emails (because you can't call anyone!). If you are going to have an email only way of communicating at least be efficient at it! My Ticket ID: ******* - if you want to help me as a customer!

Gemini Trust Company, LLC is NOT a BBB Accredited Business.

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