Complaints

This profile includes complaints for Schweiger Dermatology Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Schweiger Dermatology Group, LLC has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Schweiger Dermatology Group, LLC

  110 E 55th St Fl 11 New York, NY 10022-4551

• 

  Schweiger Dermatology Group, LLC

  260 E Main St Ste 208 Smithtown, NY 11787-2925

• 

  Schweiger Dermatology Group, LLC

  2701 Queens Plz N Fl 10 Long Island City, NY 11101-4022

• 

  Schweiger Dermatology Group, LLC

  3003 New Hyde Park Rd Ste 204 New Hyde Park, NY 11042-1214

• 

  Schweiger Dermatology Group, LLC

  604 E Park Ave Long Beach, NY 11561-2505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/19/2023 I had a procedure at the ********* office. At that time I paid a $50 copay for which I have attached the receipt. I subsequently received a bill which, after insurance adjustments:a) does not credit the $50 copay for which I have a receipt.b) claims a payment I made to the practice on 7/25/2023 for $13.94. I made no such payment. I was not even in my home state around that date c) there is a mysterious $8.94 "adjustment" to the bill dates 08/08/2023. Apparently charity on their part.I called multiple times and they just take information and never respond other than to send me another copy of the same bill.After reviewing the charges and claims for that date of service with my insurance company, it appears that at least part of the dispute may be due to being charged two copays. This is apparently justified because I saw two doctors for what is considered two procedures on one visit. If that is the case, why didn't they collect the two copays at the office on the date of service? That should have been clearly explained. They could also have explained it to me when I questioned the bill. They haven't done that either. I'm left to conclude they are being deliberately deceptive about the two copays for one visit. They also collected a copay for $50(see receipt) when the insurance claim clearly shows it should be $45. The payment that I did not make and the mysterious adjustment further the belief that there is some kind deliberate attempt at obfuscation going on.

  Business Response

  Date: 04/08/2024

  Dear ************,

  We apologize for the confusion around your bill. We welcome the opportunity to speak with you to fully explain the charge and reasoning behind the copay. Please feel free to contact our billing department to discuss:

  ***************************
  ******* ******* **
  ********* *********** *****
  ** **************
  **************************************
  

  Thank you,

  Schweiger Dermatology Group

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I figured out most of what happened between myself and my insurance company - with no useful help from Schweiger Dermatology. Part of the confusion was caused by Schweiger posting two credits to the account which never happened. I figured out that the way the claim was processed they were actually due more than they billed me for. I paid them  the actual amount they were due - a second copayment. I believe this concludes our business on this matter. In stock market parlance, Accounting irregularities = Sell. There will be no future business between us - shame, I liked their doctors and staff.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/30/2024

  Hi ************,

  We understand you have spoken to our billing manager since sending this note and your issue has been resolved. We are sorry for the inconvenience and hope that you will remain a patient of ours. We appreciate your patience.

  Regards,

  Schweiger Dermatology Group

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/2023 I visited and was treated and paid fully for the service ($250.00)On 3/31/2023 I received a receipt for $250.00 from ********* by email.On 9/12/2023 I received a mailed statement asking payment for $69.53 and noted that only $180.47 of the $250 paid was credited. (Payment code *************) I called and was asked to upload to a portal my proof of payment which I did so (credit card statement). Payment code ************* On 10/4/2023 I was sent an email stating that I still owed the balance and should review an "attached ledger". There was no ledger attached.On 105/2023 I sent and email stating that no ledger was attached and did not receive a response.On 10/12/2023 I contacted the accounts team again and was told that I needed to speak to the "escalations team". Following holds of 45 minutes, I chose to send this complaint.

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  There was significant "run around" to understand the billing.
  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am seeking your assistance to resolve a disagreement with Schweiger Dermatology for a $154.16 overcharge.The reason for my request is the fee is excessive, was never disclosed to me during my visit and I did not consent to it.I have been seeking a good faith resolution with the office via numerous emails however they have been ignoring my request.Please find below a detailed timeline:- On 2/17, I visited Schweiger Flatiron for a routine check, I paid a $45 copay fee.During the visit, I mentioned a small lesion on my foot and asked the doctor for advice on how to treat it. The doctor confirmed it was a benign lesion and proceeded to apply a spray (I assume a cryogenic spray although it was not explained to me in detail)I was surprised that the doctor applied the spray for a very short period of time which made me be doubtful about its efficiency. This proved right as it had absolutely no effect on treating my lesion - On 3/21, I received a bill from Schweiger informing me of a $154.16 balance due. I contacted the office.- On 4/3, I received a standardized answer asking me to speak with my insurance carrier, deflecting my request - On 4/5, 4/17. 5/20, 6/7 and 6/20 I sent emails to the office asking to reconsider the charge - On 8/3 I paid the charge as I was afraid they would send it to collection and it would impact my credit score I am finding myself at a point where I need help to have the office acknowledge the charge is unfair and refund it to me.The points I would like to stress are:(i) Lack of transparency: I was never informed I would have to pay for the spray application (ii) Patient deceit: the doctor acted as if it was included in my visit (ii) Disporportionate charge: billing patients in excess of $150 for applying a spray (less tan 2 seconds) is outrageous and has removed any trust I have in the office practice I greatly appreciate your help in helping me get Schweiger refund the undue charge.Best regards, **********************

  Business Response

  Date: 08/30/2023

  We understand there is some confusion around your bill. Our billing manager has reached out to you to explain the charges. Please contact her with any further questions you may have. We apologize for any inconvenience.

  Here is her contact info:

  ***************************
  *******  ******* **
  ********* *********** *****
  ** **************
  **************************************

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dear Better Business Bureau Team:

   

  I have just been able to review the reply of the business to my complaint and I would like to ask for additional time to reply.

   

  The business is arguing that they have tried to reach out to me however that is factually incorrect as I have neither received a phone call or an email from them.

  I also have taken the time to detail in my claim the reason I was filing a complaint and they have not made any effort  to answer any specific point.

   

  I wrote to the BBB to find a resolution and I wish to extend my claim until the business has recognized their responsibility and refunds me.

   

  Best regards,

  **********************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************
  
  
  
  
   
  

  Business Response

  Date: 10/19/2023

  Hi *** ****************** billing manager ***** has tried to reach you via phone call. We are sorry if you did not get a chance to connect with her. ***** is happy to explain your billed charges. We understand it can be confusing. Please contact her at your earliest convenience: 

  ***************************
  Billing Manager **
  Schweiger Dermatology Group
  W: **************
  **************************************
  

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi ********,

  
  Thank you very much for your message and sending me the communication from 10/23 which I had not seen.

  I am rejecting the business response since they have absolutely not addressed any of the points in my complaint.  Instead, they have chosen to deflect and ask me to contact them, which I had been trying to do for months before contacting the BBB.

  I am no longer looking to speak directly to the business and I am simply seeking reimbursement so this matter can be closed.

  My complaint remains based on the fact that the $150 charged is ostensibly excessive, has no justification and was never disclosed to me.
  
  Best regards,

  **********************

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************
  
  
  
  
   
  

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I took prescriptions issued by ************* at ********************* office, I had really bad allergic reactions and I couldn't go anywhere but home. My face was swollen, my around eye areas were red and itchy with swollen eyes. After talking with *************, she suggested to do another visit. But that visit on March 20 was not helpful. Medicine was the only new thing during that period. I turned to another doctor for help, and that doctor said what I had was very likely an allergic reaction to the medicine. So, I did not pick up the new prescription Schweiger Dermatology gave. Now, my face is better by following ******************, NOT from Schweiger Dermatology.Hence, I strongly urged Schweiger Dermatology to waive the entire amount of bill for March 20 visit.

  Business Response

  Date: 07/05/2023

  Hi ***,

  We are sorry to hear you did not have a satisfying outcome after your visit. We are glad to hear your symptoms have improved. We are waiving your office visit fee as a courtesy. 

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As discussed, as of now, my bill ******** Code: ************, attached in my original complaint) at Schweiger Dermatology is still outstanding for the amount of $89.98.
  
  I called the Schweiger billing department at ************ this morning. The specialist did not see any pending adjustment in my balance due.
  
  Can Schweiger Dermatology confirm their action and timeline on waiving my outstanding balance for that office visit described in the complaint? 
  If they already waived my balance due, please let them advise why I am still seeing balance due 14 days after their response on July 5th.
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

  Business Response

  Date: 08/04/2023

  Hi ***,

  We have looked into this and can now confirm that your account has no balance. We deeply apologize for the delay and the inconvenience. Thank you for being a patient. We sincerely hope to see you in our office again. 

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Surprise billing by this **mpany! Charged 44. To my husband after a year ! They were paid in full by insurance and ** pay! Absolutely unacceptable and **nsider it fraud

  Business Response

  Date: 06/07/2023

  Hi **************,

  We apologize for the confusion around your bill. We understand you have spoken to the ** at this office on 5/23/23 and the balance was adjusted. We do want to point out that this was a valid bill, which was explained on the call. We are looking into the issue of why you did not receive the statements in a timely manner. Please contact our billing manager at *********************************** with any further questions. Thank you for being a patient. We hope to see you in the office again soon.

   

   

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a service from Schweiger Dermatology on 10/4/22. My visit was covered by my then-insurance provider, Aetna. My plan with ***** was active until 10/5/22; on 10/6/22, my insurance changed to another provider. However, for reasons that are unclear to me, **********'s system showed my Aetna coverage as inactive on the date of service, despite *****'s repeated assurance that indeed I had coverage under that plan on 10/4/22. Over the ensuing 6+ months, I have received bills for the entire amount of my visit. I have called the billing department at Schweiger numerous times attempting to resolve the issue. Each time, the story has been the same: the rep says their system shows I didnt have coverage on 10/4/22; I explain that I actually did and that there seems to be a problem in their system; the rep tells me not to worry about it, and they will take care of the issue; and then a few weeks later I receive the same bill. There is seemingly no record in their account of any of these conversations taking place. Meanwhile, I have also called ***** repeatedly, and their representatives assure me that 1) I did have coverage on 10/4/22 and that 2) Schweiger has never once attempted to submit a claim to ***** for the date of service. On 3/13/23, when yet another bill arrived, I got a representative from Aetna on the phone with a member of Schweiger's billing department to verify that I indeed had coverage under *****'s plan on the date of service. During this group call, I was promised that yes, absolutely, this time it all would be fixed because my coverage was finally verified directly by the insurance company. However, on 5/1/23, I received 2 collections notices from Wakefield for the amounts of $475 and $55. The incompetence here is staggering.

  Business Response

  Date: 07/13/2023

  Hi ************************,
  Your claim has been submitted with your updated insurance information and it has been processed and paid. We understand you have spoken to our billing department and your complaint was resolved. We appreciate you bringing this to our attention and apologize for the inconvenience. We hope to see you again in our offices.

   

  
  

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account# ************ On 1/**/**, I had an office visit at Schweiger to have a rash examined. My primary and secondary (both in-network) covered the exam and co-payment. I subsequently received a bill for $15.92 (bill is attached) for potassium hydroxide (KOH) preparations. On the bill it stated that my insurance paid $20 and my secondary paid $4.08. I viewed the claim from Emblem, they never paid $20- they stated that they needed additional details as to what the preparations were used for in order to cover them. My complaint is two fold: 1)The doctor conducted an in-office fungal test, scraping and examination under the microscope- this is a common routine procedure. I should not be balance billed for seeing an in-network provider and having an in-network procedure conducted. If this is somehow an out of network procedure- this was never relayed to me at any point.2) Instead of complying with the request of the insurance company for details on the use of the potassium hydroxide (KOH) preparations, the billing department decided to balance bill me. When I spoke with the billing department, they stated that they would provide Emblem with the additional details that they required, however, they submitted the same claim with no further details. I am requesting that the $15.92 be taken off my account, as I should have not been charged it to begin with.

  Business Response

  Date: 05/19/2023

  Hi *** ******, We apologize for the inconvenience. We understand you have already spoken with our billing department - you are not responsible for any balance and it has been removed from your responsibility until the claims are processed correctly. We sincerely hope to see you in the office again.

• Initial Complaint

  Date:04/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my fianc ******************************* as I handle her bills. My fianc went for a routine visit here on 1/9/23. The practitioner recommended an additional procedure without alerting her that the extra procedure would be applied toward her deductible and thus she had to pay out of pocket. As annoying as that was, she fortunately has supplemental insurance coverage (*************************) that agreed to pay that extra cost that the primary insurance did not cover. Schweiger actually requested payment from them directly and the insurance provider complied mailing it to them almost a month ago. While Schweiger did place the bill on hold, their offshore call center continues to claim that they have not received a response from insurance yet. This is an absolute lie. The insurance company has the exact dates the checks were mailed out and the address and went as far to ask that Schweiger call them and they would be happy to confirm they submitted payment and even issue new checks if need be. Instead the call center at Schweiger proceeds to tell us to just wait. I don't care if the balance is on hold, they have been paid by her insurance company and need to update their records. Furthermore, we have used this insurance for numerous other providers and have even received direct reimbursement from them and there has NEVER been an issue. After primary insurance was run, there was a remaining balance of $70.77. Baybridge sent two checks & EOBs as they needed to revise the original one. 3/7/23: $31.18 3/13/23: $39.59 ****** no longer owes Schweiger anything and any outstanding balance they have needs to be taken up with the insurance provider who is more than happy to ensure Schweiger gets paid in full. Schweiger just refuses to take the proper steps to resolve this.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the office for my annual visit on 10/26. I paid my co-pay at the time of service, however I keep getting a $50 bill sent in the mail. When I call the office, on multiple occasions, I am told I have a $0 balance. Why am I getting statements that I owe, are these fraudulent attempts to get customers to pay duplicately?

  Business Response

  Date: 04/19/2023

  Hi ******************,

  It appears there was a miscommunication when you originally spoke to our office and your balance reflected a co-pay. As per your complaint, you were provided with incorrect information during your call, the person you spoke with did not check or realize there was balance. We have gone ahead and waived your $50 co-pay as a courtesy. We apologize for any inconvenience and hope to see you in our office again soon.

   

   

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/13/2022 I received medical treatment with the office and agreed to a fee for the service in the amount of $500 prior to the procedure. After the service was performed, I paid the $500 in full with the front desk.Some time after the office visit I was sent an additional bill for medical fees increasing the costs by 40%.I called the office and let them know that I was told the fee for the service would be $500 and that I paid it in full. They expressed that that was for cosmetic procedures, and that the additional fees were for medical procedures. I let them know that I was not told this prior to the service provided and that I was told the fee for the visit would be $500, and that no other mention of additional fees were discussed before receiving treatment.Being told a procedure is $500, and then receiving an additional $200 bill afterwards seems like a very deceptive billing practice. Perhaps this was an oversight on the behalf of the office personnel and was not intentional. However, this does not change the fact that I was told one fee and then billed another after the service was provided.Skip forward, I continued receiving bills for this and called multiple times to dispute the charges costing me more time and money. On the final call before receiving a collection notice I was told by the representative that it would be taken care of and to no longer worry about it. Weeks later I received a collection notice. I have perfect credit, and now because of this businesses failure to communicate clearly, before providing a service, I am at risk of having my credit damaged, and have suffered significant loss in time and unreasonable frustration created by an error on this office's failure to communicate clearly before providing a service.It is unacceptable to bill someone 40% more than the original agreed upon amount and then send them to collection when they refuse to pay due to deceptive billing practices.Remove the charge!

  Business Response

  Date: 03/27/2023

  Hi ************,

  Thank you for calling this to our attention. We do apologize for any confusion and for the inconvenience. We have gone ahead and waived the additional fee. You now have no balance. We thank you for being a patient and sincerely hope to see you again. 

  Regards,

  Schweiger Dermatology Group 

  Customer Answer

  Date: 04/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************