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Business Profile

Ecommerce

Amplify Media

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Amplify Media's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    4.35

    Average of 320 Customer Reviews

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    Review Details

    • Martha W

      Date: 03/10/2025

      Martha W

      Date: 03/10/2025

      I like *******. In the probably ten years Ive been using them I have never had to call customer service before now. One of my dogs uses their probiotic chews. She gets all itchy without it. I thought I would try another product them for both my dogs. So I recently ordered their dental product but there was an issue with the order. I called customer service and my order was corrected. The customer service care was truly worth noting. Very pleasant on a very busy day (long wait time and on a Monday). I felt like I was valued by ***** as she fixed the problem.

      Amplify Media

      Date: 03/12/2025

      Hi ******, 

      Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've been a loyal customer, and that our Probiotic Chews have made a positive difference for your dog. We're so glad that our team was able to assist you and correct your order promptly. Providing exceptional customer service is one of our top priorities, and its wonderful to hear that you felt valued during your interaction, even on a busy day. Your feedback means a lot to us, and we appreciate your trust in our products for your beloved dogs.

      Best regards, 
      PetLab Co. 

    • Mary Beth G

      Date: 03/09/2025

      Mary Beth G

      Date: 03/09/2025

      Petlab is a very nice to work with. They are very professional, friendly and efficient and they truly appreciate my business. At this point, I only use the ProBrght and the Probiotic, Both products have been excellent for my dog Panda. Keep up all your efforts team.

      Amplify Media

      Date: 03/14/2025

      Hi **** ****, 

      Thank you so much for your thoughtful feedback! We truly appreciate your kind words about our team and our products. It means a lot to us to know that you and Panda have had a positive experience with us. We're delighted to hear that the ProBright and Probiotic Chews have been beneficial for your dog's health. Your satisfaction is one of our top priorities, and were committed to providing top-notch service and quality products. Thank you again for your support and for being a valued member of the PetLab family. 

      Best regards, 
      PetLab Co. 

    • Ed K

      Date: 03/08/2025

      Ed K

      Date: 03/08/2025

      **************** responded and resolved a problem immediately. They even went above and beyond to insure customer satisfaction.

      Amplify Media

      Date: 03/09/2025

      Hi ******,

      Thank you for sharing such a positive experience! We're glad that our customer service team not only resolved your issue promptly but also went the extra mile to ensure your satisfaction. We value your business and support, and your satisfaction is important to us.

      Best regards,

      PetLab Co.

    • Tia R

      Date: 03/05/2025

      Tia R

      Date: 03/05/2025

      I had a subscription for ***. intervals starting January 2025. I noticed on Feb 27, 2025 $72.11 was deducted from my bank for an order I did not authorize nor did I give permission to deduction the $72.11.I have sent 5 or more emails with no response to correct issue, as well as,Called 4x and have spend over an hour waiting to talk to someone about a return and refund! This is unacceptable and incredibly poor conduct for a company. I would prefer to handle this issue directly before it is necessary to proceed further.Petlab co had no permission for this order. Please advise and rectify this refund

      Amplify Media

      Date: 03/07/2025

      Hi Tia, 

      We're truly sorry for the frustration this has caused. We understand how important it is to receive a timely response, and we appreciate your patience. We believe this has now been addressed, and a full refund for your order has been issued. It should reflect in your account within 10 business days. Please know that we have been experiencing a high volume of calls and inquiries, which has led to longer response times than usual. We're sincerely sorry for any inconvenience this may have caused. If theres anything else we can do for you, please dont hesitate to reach out.

      Best regards, 
      PetLab Co. 

    • Kathy T

      Date: 03/04/2025

      Kathy T

      Date: 03/04/2025

      Petlab has great products and impeccable customer service. They always treat you like a friend. Thanks PetLab. P. S. Our veterinarian gave the thumbs up to your company.

      Amplify Media

      Date: 03/07/2025

      Hi *****, 

      Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our products and customer service. It means a lot to us that you feel like a friendwe truly value our PetLab family! And a big thank you for sharing your veterinarians approvalthats wonderful to hear. If you ever need anything, were always here to help.

      Best regards, 
      PetLab Co. 

    • Juana V M

      Date: 02/27/2025

      Juana V M

      Date: 02/27/2025

      Very disappointed in the email support, my order was missing information I put everything right. My order was not delivered because of that, I called more than three times, I waited 50 minutes to be attended. **** did an excellent job, she helped me a lot with my order. But the email support was so bad.

      Amplify Media

      Date: 03/02/2025

      Hey there *****,

       

      We're very sorry to hear about the difficulties youve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but were committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter.

      We're glad that **** was able to help you and did an excellent job in resolving the issue. We are working hard to get our response time back to normal and be able to assist our valued customers as promptly as possible. 

      We value your feedback as it helps us to continually improve. Feel free to reach out again if we can help you with anything else. 

      Best regards,

      PetLab Co.

    • Robin S

      Date: 02/25/2025

      Robin S

      Date: 02/25/2025

      Excellent customer service. Phone wait time was a little long.

      Amplify Media

      Date: 02/27/2025

      Hi *****, 

      Your satisfaction with our customer service means a lot to us. We are dedicated to providing excellent care and assistance to all our customers, and we are grateful for your positive feedback. Further, thank you for your patience as you wait to speak with us. We are dedicated to providing top-notch support, but due to an influx of calls, you may experience longer wait times than usual. We appreciate your understanding. 

      All the best, 
      PetLab Co. 

    • Delaney G

      Date: 02/22/2025

      Delaney G

      Date: 02/22/2025

      CUSTOMER SERVICE *****. My dog loved the product and I had a subscription for a couple years. Unfortunately I had to cancel it. I never received my last shipment but of course my credit card was charged. After reaching out to shipping company they said they never received the package from petlabco. No one answers the phone or emails. Im beyond disappointed, would not recommend.

      Amplify Media

      Date: 02/25/2025

      Hi *******, 

      We're sorry to hear that you never received your most recent order. We have been experiencing an unusually high volume of calls and inquiries lately, which has led to longer wait times for our customers and we're sorry about this. One of our customer care team members will reach out to you to assist you with this. Thank you for your patience and we look forward to resolving this for you. 

      Best regards, 
      PetLab Co.

    • Christine Z

      Date: 02/20/2025

      Christine Z

      Date: 02/20/2025

      I called this morning (9:30 am) and waited approx 15 minutes even though the message stated up to an hour. Yesterday, I was on hold 30 minutes and hung up. The tech today was very kind and resolved my issue. This however was after sending 2 emails and not getting a response other than they received my email. If you are not going to reply within the timeline stated in the acknowledgement, please don't state it. State the truth!!! Very disappointed in the email support option.

      Amplify Media

      Date: 02/23/2025

      Hello *********,

      We're really sorry to hear about your experience with the email support and the wait times on the phone. We understand it's frustrating when the stated timelines don't match up with the actual response times. Due to the high volume of calls and messages received, our response times are taking longer than usual, but were committed to addressing your concerns as soon as possible.

      We're glad to hear that your issue has been resolved, but it's clear that your overall experience could have been much better. Your feedback is important and helps us improve our services. We aim to provide transparent and timely support, and your experience highlights areas where we need to do better.
      Thank you again for your patience and understanding. Your satisfaction is important to us, and we're committed to improving our service. ??

      Best regards,

      PetLab Co.

    • Audree S

      Date: 02/20/2025

      Audree S

      Date: 02/20/2025

      After doing a little research, I decided to return my product because my dog has issues with certain ingredients and I am very careful about his food. I reached out by phone and was left on hold for quite some time. So as they suggested on a message on the call., I decided to email. I did not receive an email response back to my first request so I emailed again. It took a few days to get a response but when I did the agent was very understanding and polite and immediately refunded my purchase and also did not require me to return the product and told me that I could just donate it. I understand that these days most of us are used to a 24-hour response back. However, this may be a smaller company and maybe they don't have enough agents? Although it was not a 24-hour response, I was very happy with the way they handled my refund and return.

      Amplify Media

      Date: 02/24/2025

      Hi ******, 

      Thank you for sharing your experience! We're sorry for the initial delay in our response and for any inconvenience it may have caused. We truly appreciate your patience and understanding. Our team strives to assist every customer as quickly as possible, and were glad to hear that once connected, our agent was able to provide a smooth and positive resolution for you. Your thoughtful approach to your dog's health is commendable, and were grateful that you gave us a chance.

      All the best, 
      PetLab Co.

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