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Business Profile

Ecommerce

Amplify Media

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Amplify Media's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amplify Media has 3 locations, listed below.

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    Customer Review Ratings

    4.35

    Average of 320 Customer Reviews

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    Review Details

    • John A

      Date: 02/18/2025

      John A

      Date: 02/18/2025

      We order some dental powder and the following month we were billed again and a new order was shipped out. I attempted server times to cancel order since we did not need new product every month. I tried calling and I even logged into my account. My online account said there were no subscriptions and no orders. Order eventually showed up after it was already shipped. There was no option to cancel anything. I tried calling again but phones were always down or recording said team was in meeting and to leave a message but after recording it would just hang up on me. I want a refund for this product. I have not once been able to speak to anyone from this company. I even tried the chat but that did not work either.

      Amplify Media

      Date: 02/20/2025

      Hi ****, 

      We're truly sorry to hear about your experience and the frustration it has caused. We understand how important it is to have control over your orders. Please know that you need to complete the sign-up process to gain access to your account. Our team has already reached out to you directly to assist further and ensure this is resolved for you. If theres anything else we can do to help, dont hesitate to let us know.
      Thank you for your patience, and again, we truly appreciate your feedback.

      Best regards, 
      PetLab Co. 

    • Cheryl W

      Date: 02/17/2025

      Cheryl W

      Date: 02/17/2025

      The **************** soft chews worked great for *******. I had an issue with my subscription and also account info needed to be changed. ******** in customer service was very professional and she resolved my issues completely with ******************** I highly recommend the company for products and good customer service.

      Amplify Media

      Date: 02/19/2025

      Hi ******, 

      Thank you for the glowing review! Were delighted to hear that youre satisfied with our products and service. Its feedback like yours that keeps us going and reminds us why we do what we do. We look forward to serving you and ******* again in the future!

      Best regards, 
      PetLab Co. 

    • Elizabeth P

      Date: 02/16/2025

      Elizabeth P

      Date: 02/16/2025

      This company put me on a subscription without my knowledge and charged my account 3 times after sending out various emails with no replys and calls with no calls back finally get one back email explaining the dont do refunds after 30 days and only gave me one refund for most recent , I will not order from them again buyer beware of your account and they are not at all good with customer service .

      Amplify Media

      Date: 02/19/2025

      Hi *********, 

      We're truly sorry for any frustration this has caused. We want to clarify again that we do not enroll customers in a subscription without their knowledge and we always aim to provide clear information regarding recurring orders. We also see that we have refunded your most recent order in the amount of CA$110.04 without returning it back. In reference to our return and refund policy, we have outlined the information on our website. We appreciate your understanding and we're sorry for any inconvenience.Your feedback is important, and well make sure its shared with our team to improve our service.

      All the best, 
      PetLab Co. 

    • Susan R

      Date: 02/14/2025

      Susan R

      Date: 02/14/2025

      Ordered and paid for dental powder on 2/7, received a package on Monday. Went to get the dental powder on Tues to start using it to find only the free prebiotic chews and directions for the dental powder but no powder. Call the # on the card, told wait times are 1 hour or more. Went to the website sent an email stating the above. Wed am i received an email saying my order had been delivered, sent another email saying it was not delivered. Never received an email back. Friday I called on my day off and waited 45min. I did speak to an agent who said he would send out the dental powder i ordered. This was much more time and frustration than I planned to spend on this. Hopefully the product will be better than the first 4 days trying to get the product.

      Amplify Media

      Date: 02/16/2025

      Hi *****, 

      We're sorry to hear about the difficulties youve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but were committed to addressing your concerns as soon as possible. We're glad to know this has been resolved. Thank you for letting us assist in resolving the issue with your order. Having the best experience is our top priority! We hope you see good results with the ProBright Advanced. Feel free to reach out again if you require further assistance. 

      Stay pawsome,

      PetLab Co.

    • Meredith D

      Date: 02/11/2025

      Meredith D

      Date: 02/11/2025

      Horrible! You cannot get in touch with anybody through email or on the phone! They automatically sign you up for a subscription as well. Steer clear of this company.

      Amplify Media

      Date: 02/13/2025

      Hi ********, 

      We're very sorry to hear about your frustration. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than wed like. We completely understand how frustrating that can be, and we truly appreciate your patience. We can confirm that a member of our customer care team is currently working on your concern. But if theres anything else we can do to assist you, please dont hesitate to reach out. We appreciate your feedback and are always working to improve our customer experience.

      Best regards, 
      PetLab Co. 

    • Michael R

      Date: 02/11/2025

      Michael R

      Date: 02/11/2025

      I ordered probiotics for my dogs and thought I only ordered one but kept continuing to get them shipped to me and have my credit card charged.I finally had to send a couple emails and then I was on hold for an hour before I talk to somebody before I got anybody to finally resolve my issue. Anybody wanting to use Petlab should be very leery of their orders and keeping an eye on your credit card statement.

      Amplify Media

      Date: 02/13/2025

      Hi *******, 

      We're sorry for the confusion and for the difficulty you faced in getting this resolved. Due to high call and inquiry volumes, wait times can sometimes be longer than wed like, and we sincerely regret any inconvenience this caused. Additionally, as long as 'One-time Purchase' is selected, you wont be placed on a subscription. Please know that were always working to improve our processes and customer experience. That said, we're glad to hear that your issue has now been resolved. If theres anything else we can do to assist you, please dont hesitate to reach out.

      Stay pawsome, 
      PetLab Co. 

    • Annette R

      Date: 02/05/2025

      Annette R

      Date: 02/05/2025

      Extremely patient after listening to the problem and was able to solve the problem. The products are excellent..******* *******

      Amplify Media

      Date: 02/07/2025

      Hello *******, 

      Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and service are top-notch, and its incredibly rewarding to hear that youre happy with them. Your feedback truly motivates us to keep doing our best!

      All the best, 
      PetLab Co. 

    • Diana S

      Date: 02/04/2025

      Diana S

      Date: 02/04/2025

      I waited customer service resolved my problem now let's see if I get my product then will be happy. My address was missing apt #

      Amplify Media

      Date: 02/07/2025

      Hi *****, 

      Thank you for your feedback! We're glad to hear that our customer service team was able to assist you with your order. We understand how important it is to receive your product, and we'll do our best to make sure your order is delivered promptly. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to hearing your update!

      Best regards, 
      PetLab Co. 

    • Brian H

      Date: 02/02/2025

      Brian H

      Date: 02/02/2025

      High prices paired with frequent discounts. On discount, prices are still pretty high for what the products are. With all the ads I see for this company, I imagine their marketing budget is ******* two biggest issues with them are 1) There's no money back guarantee, which I always find sketchy for a supplement company, and 2) A couple of their products are so similar that I bought the wrong one by accident. Both are "probiotics" but one seems general and the other is "Tailored ****************** exactly what I was looking for. Now I have to buy and try the second one and there's no refund for the general one.Customer service team is pretty good - can take a while to respond, but they know what they're talking about.

      Amplify Media

      Date: 02/06/2025

      Hi *****, 

      Thank you for sharing your thoughts with us. We understand your concerns about pricing, product selection, and our return policy. Our supplements are made with high-quality ingredients, and while we offer discounts to make them more accessible, we understand pricing is an important factor. We also appreciate your feedback on product similarities and will share it with our team to improve clarity.
      While we dont offer a money-back guarantee, we want to make sure you feel supported.

      Were glad to hear our customer service team was helpful. As we are currently receiving a higher volume of inquiries, our response times may be slower than expected but well continue working to improve this. Feel free to reach out if you need anything else!

      Stay pawsome, 
      PetLab Co.

    • Janet J

      Date: 01/30/2025

      Janet J

      Date: 01/30/2025

      Can't really say anything good about their customer service. No one picks up the phone. You are left on hold for close to an hour and no one gets to you. I have emailed them regarding an existing order that I had a problem with and no response. Have now had to involve ****** to see if I can get my money back.

      Amplify Media

      Date: 02/02/2025

      Hi *****, 

      We're sorry to hear about the difficulties youve experienced in getting support. Due to a high volume of calls and messages, our response times may take longer than usual, but were committed to addressing your concerns as soon as possible. We've reached out to you through email so we can assist you better. Kindly check your inbox. If you have any further questions or concerns, please don't hesitate to reach out at ***************************************************************. 

      Best regards, 
      PetLab Co. 

    Amplify Media is NOT a BBB Accredited Business.

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