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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-3-24 charged for Raycon fitness earbuds, blue 12-14-24 Received an authorized return, approved by Raycon. Used scan code at *********** by ****, and sent the package back.12-23-24 **** tracking indicates package received by Raycon.1-3-24 sent email to Raycon support, asking about my refund 1-8-25 sent 2nd email to Raycon support about my refund It is now 1-12-25, and no response from Raycon global. I will dispute the charge with my bank, that I've already contacted

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Raycon Everyday Wireless earbuds on May 22, 2024 through ******. The purchase price was $40.13. Order # ***-**************** The earbuds stopped working. I filed a warranty claim with no results. I have sent several emails and a letter requesting that they honor the warranty. Every advertisement they have states a one year warranty. I would like them to honor their warranty.

  • Initial Complaint

    Date:01/06/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some raycon ear buds on dec 14, 2023. Due to faulty product i had to file an exchange on 6.29.24 within their policy. These buds are also faulty. So I filed a other return/ exchange on 12.7. I emailed their customer service several times as the return told me I didn't have to return but their customer service said I did. I finally was able to get their customer service to process my exchange on *****. On ***** i was told by their customer service the replacement would be on its way within a few days. I emailed them ***** asking for an update. No response. I had reached out several times without a response and then they finally decide to respond without actually answering my questions. Here we are 1.3.25 and I have yet to receive a tracking update, response to my email or exchange. I had to pay extra money my first exchange as they no longer had those buds in stock. I want either my money or my replacement! I have been going back and forth with them for a month now with very little help or response from them! I am being robbed by this company and they are failing to comply with their own terms and agreement and policies!

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A year ago I bought earbuds for my daughter for Christmas. They wouldnt charge within a month. Raycon replaced them. Her replacement pair has had the same problem twice. This second time this pair has done it I cannot get them to work. They offer a one year warranty. They are only offering me $15 or a replacement black pair for this pair. i didnt know that when I didnt select the black pair that I would only get $15 credit. I want to get her a pair that has the color she likes as thats what I bought her. I didnt buy black. If it costs me a few dollars more, I was fine with that but I should have to pay another $60-$80 more for their product that has failed. I have emailed them so many times and I keep getting ignored. After about 4 or 5 emails someone apologizes and then they dont email me again. Ive even told the people through text who want to sell me more and they direct me back to email. I like the ones I got for myself. But I want my daughter to have ones that work and Im tired of the hassle. Stand by your product and replace them and work with me, dont leave me waiting for months.

    Customer Answer

    Date: 01/20/2025

    At this time, I have been contacted directly by Raycon, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     I have been contacted and first told that my headphones would be replaced. I then received a different email from someone else there stating they are refunding me. I do not know how much theyre refunding me. I have sent several follow up emails and they have not responded.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** *****

    Customer Answer

    Date: 02/21/2025

    Better Business Bureau:

    Good afternoon,

     

    My complaint that I filed against Raycon in regard to my daughters headphones has been closed due to the business not responding. I would like my complaint to reflect that over many months, they finally did respond and send me a new set of headphones for my daughter. Im happy with the resolution even thought it took a long time. Their behavior was unlike what I had experienced with them in the past. At least they took care of us finally.

     

    ****** *****

     

    Sent from Yahoo Mail for iPhone

     



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *****



     


  • Initial Complaint

    Date:12/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A pair of earbuds caught fire while wireless charging. I am seeking a refund/return on additional pairs that I no longer want in my home because they are unsafe. My family has 5 pairs of earbuds.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to start by saying I love Raycons. When I first purchased them, they were phenomena and lasted about 2-3 years. However, I purchased The Fitness Earbuds, order number (*******), back in September and for whatever reason the charging case does not work anymore. It simple will not charge and my earbuds have become useless. I am requesting to get a new pair to replace these and if that is not possible, I would like to be fully refunded for the ****** usd that I spent on these. Please let me know what you need from me.

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When trying to order on thier website it gives the option of getting a discount at check out. If you accept the discount it adds an additional set of headphones and charges you for both. I only wanted 1 pair of headphones. There is no way to alter or change the order after the fact. I only authorized $67.38 to be taken from my account no more. They taking $134.75

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date - 10/17/2024 Money paid - $116 Purchased and received Earbuds ordered.Dispute - The product was defective and I decided to return them for a refund. After receiving an authorization and form to return the product **** delivered it to their return ***** I have yet to receive a credit. The return was received at Raycon's return center on 10/29/2024. Their policy states that returns will be processed within 7 to 10 business days. I've emailed them 3 times with no response. They do not accept phone calls. Terrible customer service to say the least.

    Customer Answer

    Date: 11/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
    There has been no reply to me from the business about the registered complaint I made, but the day after I notified Raycon of my intent to file a BBB complaint they sent me an email stating that my refund was being processed. I have since confirmed that the credit to my checking account has in fact been made. Looks like Raycon came to the conclusion that withholding customer funds for returns is not a good business practice. Thanks for your help in this matter. BBB makes a difference.


    Sincerely,

    ***********************



     


  • Initial Complaint

    Date:10/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give 0 stars I would. In the past I have bought the everyday earbuds and liked them however I lost them and 10 days ago tried to buy a new pair. I recently moved to a new house in a different state and my Shopify address (the app you have to order through) wasnt updated. I immediately emailed the company to ask them to change the shipping address but was told theres nothing they can do since the order has already been placed. I was told that the best they can do is give me 50% of what I paid for in credit to buy another pair. I was told to keep an eye on the tracking number however there wasnt one yet. When I asked if my product had shipped, the response was, Were still processing it so you dont have a tracking number for you just yet. Please give us 2-3 days to process your order So it hasnt shipped (a shipping label hadnt even been created yet), which I brought to their attention, and they still couldnt get change the shipping address? Yeah they stopped responding to me and the tracking said it was delivered to my old house leaving me with no earbuds and a loss of $70.

  • Initial Complaint

    Date:10/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (6) items and paid for express shipping. My package is stuck at *** because the label has been peeled off and the package may be damaged. They refuse to deliver it to me even though I asked them to deliver it and Raycon said they would do a reshipment but it has been days with nothing sent out to me. Im concerned about the lack of care in my package and the lack of care in customer service. I would still like a reshipment sent out asap!

    Customer Answer

    Date: 11/05/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* *******

Raycon, Inc. is NOT a BBB Accredited Business.

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