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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 14th, I ordered 2 sets of earbuds and cases. My account shows the order was filled. I have never received my order. I am requesting to have my order fulfilled or a refund. I spent too much money not to receive the product or to get a refund.I would appreciate a timely response.Thank you, **** *****

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23, 2024 I ordered a set of earbuds from Raycon. On August 6, 2024 I requested a return of this item and this was approved by Raycon. However, instead of crediting my credit card account, on August 14, 2024, Raycon sent me a gift card for the amount I paid for the earbuds: $42.80. I sent them an email asking that I receive a credit card refund, but they declined. Their website states that their products have a 30 day, risk free warranty -- which should mean that they will refund the price in whatever way payment was made. I replied to their email as such and never received a reply. All I'm asking is that they make the refund to my credit card and then disable the gift card they send me. Thank you. GG

    Customer Answer

    Date: 09/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in April I bought some earbuds for me and my sister. I loved them. They were amazing. I lost one of the earbuds, but still had the other bud and the case. I wanted to buy a new single earbud, but raycon would not sell them to me. Instead they said I had to buy a new set. I relunctantly did so, thinking it weird I couldn't buy a replacement for the set I already had. At no point did they mention the previous set was discontinued. I bought a new set, radically different than the ones I had bought a month or two before. I was very unhappy, and Raycon was unresponsive. When I finally received a response, it became apparent the reason they couldn't replace the single earbud is because they no longer made them and instead of telling me that they had conned me into buying a new set, which I was unhappy with and they are basically like "***** ****", don't care, and are unresponsive. I spent $59.92 on the second pair (30% off) and around $140 on the first two pairs I'd bought for me and my sister, so roughly around $200.

  • Initial Complaint

    Date:08/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July, I ordered a pair of headphones and paid for express shipping. I haven't received the headphones, and the tracking number says that *** has never had the package.

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pair of Raycon Gaming Earbuds in February, 2024 on Amazon. One set of the earbuds are defective. First the company told me to contact Amazon support, I informed them that I was unaware of Amazon having support for an issue such as mines. I explained via email that the right earbud wasn't working, as if it was dead, long story short, they sent a return label for the earbuds, and I was informed I would receive a replacement pair. Shortly after, I received another email stating they no longer had those particular earbuds, and was offered a refund or a different pair of earbuds as a replacement. I asked what exactly did the offer of the replacement earbuds consist of on July 19, 2024. I got no response, and still have not receive a response as of yet. I am not interested in a refund, I would prefer the earbuds as I stated in one of my emails. If I have to receive a refund, I will, I just want my earbuds, and all communication ceased after I've sent several emails after I was offered a replacement pair, which is very unprofessional!

    Customer Answer

    Date: 08/22/2024

    At this time, I have been contacted directly by Raycon, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     Raycon sent a different model replacement pair of earbuds literally a few weeks, the earbuds are dead because the charging case is not working. I have provided a screenshot of the email that was sent and my response for receiving the new earbuds and also to inform Raycon that the charging case is not charging.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

    Customer Answer

    Date: 09/18/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ONE set of earbuds from Raycon and when I submitted the order they added a SECOND set of earbuds to my order and charged me for them. Using their website, the only way to contact them is by email. I have sent several emails without response. When you try to initiate a return from their website, they want to process the return for less money than I paid for the second set of earbuds I DID NOT ORDER NOR WANT.

    Customer Answer

    Date: 08/09/2024

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: June 30th The amount of money you paid the business: $***** What the business committed to provide you:I placed an order with the company and provided an incorrect shipping address. I realized the mistake immediately and contacted the company before the package was shipped, requesting a correction to the shipping address.What the nature of the dispute is:Despite my efforts to correct the address before shipment, the company failed to update the shipping information. They have proposed unsatisfactory solutions, such as a partial refund or a gift card if the package is delivered to the wrong address, instead of reshipping the package to the correct address or issuing a full refund. This situation is causing me financial loss and significant inconvenience.Whether or not the business has tried to resolve the problem:I have emailed the company three times seeking a resolution. Their responses have been inadequate, offering either a partial refund or a gift card if the package is delivered to the wrong address. They have not taken any steps to ensure the package is delivered to the correct address or issued a full refund. They stated they dont keep in contact with their fulfillment centers, which to me is horrible business practice. Account/Order/Tracking Number ******* Enter the amount of money you paid the business: ***** Desired resolution Desired settlement: Delivery or Full Refund and contact from the company itself hopefully changing the way they do business. They should be in contact with their fulfillment centers.Description:I am requesting one of the following resolutions:1.Re-ship the package to the correct address immediately.2.Issue a full refund for the order.The companys failure to address this issue promptly and adequately is unacceptable. I expect them to take immediate action to resolve this matter.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two pairs of headphones, all have broken. First it was the case, they wouldnt warranty it because i didnt have the original receipt. After buying a new one, it broke again. First the earbud stopped working, then the case wouldnt charge the other earbud. After trying to warranty the THIRD ERROR, they are trying to make me pay out of pocket to pay for shipping and im supposed to wait until they reimburse me, something I wouldn never trust them for considering how scammy and fraudulent it seems. Every time I send an email they send me the exact same prompt, and refuse to acknowledge anything. C*** product with zero accountability.

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I messaged the company per instructions on their website due to my ear buds no longer working, I troubleshooted the earbuds then took the next step being that they are still not working. I emailed on 6/4/2024 in which I still haven't received a response.

    Business Response

    Date: 07/08/2024

    To whom it may concern,
    Thank you for reaching out to us on the behalf of ******* *****. We have not received an email from this customer and have attached a search of *******'s email address in our customer experience software, which brought up no results. Our Amazon store also has not been contacted. We recommend reaching out to us via *********************************** and we will assist with a warranty claim.

    We hope after review that you close this case in our favor.

    Thank you,
    Raycon, Inc.


    Customer Answer

    Date: 07/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [I have attached my message that I already sent on June 4th,2024 and I resent it on June ******* as well. I contacted Amazon first in which it advised me to contact **********************************. Per my request they can look up my Gmail ********************** to further help them find my message. I can also be contacted at ************.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* *****




     

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've purchased 4 sets of ear buds and 1 set of headphones from Raycon for my family. My 1 set of ear buds broke within 9 months so I returned them for a replacement. **** took my package but the tracking is not updating. Raycon has not shipped out my replacement earbuds and refuses to respond to my messages. I have video proof that the earbuds were taken by **** and they must be at the Raycon return center since it's been so long.At this point I would just like a refund for the amount I paid ($119) and to be able to order a new pair. Order #******* and tracking #**********************

    Customer Answer

    Date: 05/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ***** ********

Raycon, Inc. is NOT a BBB Accredited Business.

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