Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of earbuds on 11/27/23 and had been tracking the package since today when it was supposed to be delivered. It said it was delivered on the tracking status it sent me but when i clicked to track it with **** it said it was marked "return to sender" so i never received my package which was supposed to be a Christmas gift, and no phone number to call for any hope of this being resolved or receiving them in time for christmas. This was my first time buying from this company and I am very dissapointed.

  Business Response

  Date: 12/06/2023

  To whom it may concern,

  Thank you for reaching out to us on the behalf of *****************************. ******** order was reshipped to the corrected address provided within 24 hours of contacting us (please see the attached order record of the reshipment).

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, and on 9/27/23 @ 10:39 am, I contacted RayCon via ********************************** in addition to a third attempt through their website.My concern is about earbuds I purchased for my wife based on my initial order. Both were stated to be the same MSRP price but the most recent pair did not have the same features such as the awareness mode. This is the primary reason I bought them to first time as well as why I purchased a pair for my wife in addition to the decent sound quality.I am disappointed that the awareness mode is not part of the newer pair. Now I am two times disappointed that I have not been contacted not to include this time. Now I am reaching out to the BBB to get a resolution.

  Business Response

  Date: 12/05/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of ***************************.

  ****************** second order was for an older model of our Everyday earbuds (labeled The Everyday Earbuds - 2020 Edition) that we had on sale at a significant markdown from their original price and the price of the current model (see attached order records). In addition to having a different name and price to identify the earbuds as the 2020 model, we also had a note on the item page stating that this was an older model, a disclaimer regarding the conditions of the sale, and a comparison chart showing the difference between the 2020 and current models. I have attached screenshots from our web archive of the The Everyday Earbuds - 2020 Edition item page from the date of purchase (9/4/2023) depicting all notes, disclaimers and differentiations and of the comparison chart that was included on the page. 

  Unfortunately, we have been unable to locate ****************** emails to us (see screenshot from our Customer Experience software) but I will look out for any new emails and also search our spam folders.

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Two things in response:

  1) I understand staying up on emails in todays world is extremely difficult, and thats just in consideration of my own emails. That aside, I had contacted Raycon no less than three times via email and their website in response to them wanting me to rate them. I certainly am sympathetic to their system issues, nevertheless be it known that I did indeed communicate with them.

  2) Although I agree that the second set of earphones that I purchased had significant savings, the main thing to note is the **** price was the same as the first set that I purchased. Based on this, I expected the functionality between the two to be the same. This not being the case was a disappointment that I immediately conveyed to Raycon without response. My intent in my communication was to rectify this by Raycon conceding and resolving this issue or allow me to return the product for a full refund.

   

  Respectfully,

  ***************************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 12/13/2023

  To whom it may concern,

  I would recommend ************** reach out to us at support@rayconglobal,com and I will look out for his email.

  However, as shown in the files from the previous response (and which have also been attached to this response) we very clearly illustrated what features were and were not included in the 2020 model of the Everyday earbuds. This included a different model name and label, a note that this was an older model, a disclaimer stating that this was a final sale item that cannot be returned for a refund, and a comparison chart that was also interactive so that if someone decided that they wanted current model they could go to that product page. This model of earbuds was initially sold at $79.99 (the price of the current model of the Everyday earbuds), but because we now offer an updated model we had the 2020 model at a markdown from its initial price point. We made no attempt to conceal which model of earbuds were being offered at the markdown price, nor the difference in features nor the sales terms and instead highlighted that this was not our current model (which is listed at *********************************************************************).

  While the item was listed as final sale, ************** can file an exchange at the link below and use the amount paid for the 2020 model as credit off of a purchase of the current model.

  *********************************************

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello ******************************* and the BBB Team,

   

  Unfortunately, I like Raycon did not receive any additional emails after my 12/7/23 response, that is until yesterday on 4/4/24.

   

  On my part, this situation was not resolved to my satisfaction. I went back and found the original email with the offer I used to purchase the second set of earbuds. I do concede that the 2020 Edition description did appear but as *** stated, both sets of earbuds that I purchased had the same MSRP, which led me to believe the features were the same. On that same email, there was no Comparison Chart provided. At this point, those hyperlinks in the email would not take me to the information that was available at the time on the Raycon website. If I had come across the Comparison Chart that the Raycon Rep provided as a pdf in the BBB complaint threads, I definitely would not have made the purchase.

   

  Regarding the #******* & #******* Order pdfs, these are somewhat misleading; the second one doesnt show the original MSRP price which, again, is the same value as the first purchase but three years apart. Another thing I noticed during both purchases was the fact that the Fitness style earbuds had the same MSRP as each other. This also gave some confidence that the earbuds in which I was interested had the same features as the first set I purchased.

   

  Not that it matters at this point, but I went back through my sent folder and found at least one communication attempt to Raycon via **********************************. I am very empathetic that email accounts can be overrun with junk mail let alone relevant emails like mine and yours. Throughout this process, it has been my contention that I be allowed to return the earbuds that did not meet my expectation. As it is, I have unsubscribed from receiving any further communications from Raycon. It is a shame that our relationship ended so quickly but I guess that is the price of doing business. My recommendation to Raycon is that they make it blatantly obvious of what features are available of what they are selling.

   

   

  Kind regards,

  **

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Raycon earbuds on October 21st and they were never delivered. I have tried to contact customer support but have received no response.

• Initial Complaint

  Date:11/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the earbuds in October 30th. I received a notification that they were delivered on 11/4. They were nowhere to be found. I contacted customer service and they told me to wait until 11/8 to see if they show up. 11/8 comesno earbuds. I contacted them again and was ignored for days. I finally receive an email and they told me they are working hard on shipping a replacementI confirmed my address and it has been crickets. No tracking infono earbuds. Terrible customer service. As if 11/15 at ****** CTstill no response to repeated emails. This company is scamming people.

  Business Response

  Date: 11/17/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of ***************************. We have issued a new shipment to **************** with our expedited shipping option (see attached oreder record for the reshipment).

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

• Initial Complaint

  Date:11/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered earbuds from Raycon Global on 11/1/2023 and it was supposedly shipped on November 4, 2023. I NEVER RECEIVED THEM. The order number is: #*******. The tracking number:**********************.The "phone number" is constantly "busy," and I received two auto-generated emails stating,"We have recently transitioned to a new ticket program, and appreciate your patience with us as we continue to work through a backlog of tickets. Our normal hours of operation are from 9 am - 6 pm EST Mon-Fri. Our Raycon *********** is a great way to find info on tracking your order, returns, and troubleshooting tips in the meantime!"There is no way to contact a person. I want my money refunded on my charge! I should have read these reviews before I ordered!Thank you in advance for your assistance.************************* ************* *********************

  Business Response

  Date: 11/17/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of *************************. We have issued a new shipment to ****************** (see attached oreder record for the reshipment).
  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned an item, never received refund.Package was tracked and Raycon received my return Company phone number is non-existent Email support is computer generated, no possibility of contact with a human

  Business Response

  Date: 11/21/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of *********************************. ************************** return was processed and the refund was issued on November 6, 2023. We have attached a copy of the order record showing the refund as a reference.

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 2-3 years, my family and I have used Raycon earbuds as advertised through ******* creators. At first, we were impressed. Shortly thereafter, they physically fell apart, stopped holding a charge, and the sound glitched out constantly. I have gone through two pair in two years personally. About a month or so ago, I caved and bought the Fitness Buds hoping they would work better. They seem to be more solid and the sound is better. However, I asked Raycon to reimburse me for the Fitness buds to replace the two sets of Everyday Buds that Ive had over the last two years and they continuously tell me, if youd like a refund youre welcome to return them, which is ridiculous because why would I leave myself with zero earbuds to use? Im asking the company to take responsibility for malfunctioning products and help keep a longer term customer happy. They refuse to do so and are replying by email with very limited answers. There isnt a phone number to call that actually has someone who answers. Its just a voicemail box that is not monitored. This will be the last pair I ever buy from them. Their customer service is rude, ill-equipped, and negligent.

  Business Response

  Date: 10/17/2023

  To Whom it May ******************** you for reaching out to us on behalf of *******************. As we have told ************** he may return his recent order of earbuds for a refund under our guarantee policy or for a replacement under our one-year limited warranty.

  However, what ************** is requesting is essentially that we refund a pair of earbuds without any return which would be against our stated policies (see links to policiues below). Additionally, if the two other pairs of earbuds are two or more years old (we cannot verify because they were gifted to ************** and he has stated he does not have that order information) they would no longer be covered under our warranty. We have broken none of our policies or guarantees and are not making any attempt to deny him a return of his most recent order for either a refund or a replacement. What ************** is asking is that we break our company policy and refund the earbuds without any return whatsoever.

  Link to 30-Day Satisfaction Guarantee return policy:

  *************************************************************

  Link to **************** Warranty policy:

  *************************************************

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company continues to fail their customers. The guarantee is too short, the product should last longer than it has based on the price and advertisement. Replacing malfunctioning merchandise is necessary to keep customers. The company is a scam who uses sponsorships with ******* influences a tool to trick viewers. The company doesnt even have a customer service phone number that is active, clearly indicating a lack of communication and will to satisfy their customers. This outcome is resulting in the loss off 5 Raycon customers. What a terrible company. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want order canceled

  Business Response

  Date: 11/17/2023

  To whom it may concern,
  Thank you for reaching out to us on the behalf of ************************************* on November 1, 2023. ************* filed a return, which was processed on 11/12023. Please see see the attached screenshot from our returns software depicting the refund as a reference.

  We hope after review that you close this case in our favor.

  Thank you,
  Raycon, Inc.
  

  
  

• Initial Complaint

  Date:09/25/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed September 6th for a pair of fitness earbuds and a protective case. On the 10th I was notified by *** that: "All merchandise is missing and the empty carton was discarded. *** will notify the sender." I have emailed raycon 3 times regarding the situation, and have not heard back from them, nor have I received any package or literature regarding my order. Raycon does not have a phone number listed for customer support, and based on the lack of response to my emails I am unsure if the company has any intentions to re-ship or refund my order.

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:09/13/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 28, 2023 I purchased a pair of earbuds for my daughter on Aug 31, 2023 these were delivered to an address nearly an hour away from my home. On the 31st of Aug, the day they were delivered, I contacted the company to let them know the item was delivered to the wrong address; I received an auto response email saying they would get back to me in three to five business days. I have made several attempts over the past two weeks since the date of delivery in order to contact the company for a resolution yet have heard absolutely nothing from Raycon.

  Customer Answer

  Date: 10/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************