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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prior to October 2023, I have been able to purchase Raycon earbuds through their website. I love the product. Startin October 2023, every time I placed an order on the company website, the order is flagged as fraud and my money is refunded to my credit card. There is an issue with the companys Software and there is no issue with my credit card. Ive used the two credit cards that I always use and never have problems anywhere else. I have attempted to email the company twice a month since October 2023 and never get a response. I wrote a letter and sent it to the Company headquarters on Broadway in *** over a month ago, and have not heard. Because of this, *** missed out on several sale offers. All I want is for the company to respond and fix their software glitch so I can place an order. Ive attached a recent attempt to purchase earbuds wherethe order is Thank you,*******************.

    Customer Answer

    Date: 05/20/2024

    At this time, I have been contacted directly by Raycon, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    On 4/26/2024, I received a response from *********************** (see attached), that I believe was incorrect.  I replied to ****** via both email and snail mail asking for clarification and never got a response.  Over 1 1/2 years ago I had recurring issue with an order and initiated several returns until remedied.  Once correct, the product has been fine, however, I am unable to place subsequent orders on their website.  They have a good product but their customer service leaves a lot to be desired.

    All I am asking for is the ability to place orders on their website (in other words, provide them with more sales).  It just doesn't make sense to me.

    Thank you for your assistance with this matter.

    Regards,

    *******************

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************

    Customer Answer

    Date: 06/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had previously placed an order with this company trying to get a nice, inexpensive set of headphones back in January. I placed the order, waited a couple of weeks, no tracking shown on the number they gave me. After messaging back and forth with support for a couple more weeks, they told me the order was lost in transit. Fine, whatever. It happens. They send out another pair, they finally get to me and I decide I don't want them anymore because of the hassle of getting them in the first place. So I sent them back using a label that THEY PROVIDED, it was received, and I was issued a refund. Perfect, I can finally be rid of this awful company and their terrible service.I was looking at my credit card statement today, April 3rd, 2024, and saw a charge for the exact amount of the headphones that I had returned. These people charged me for the headphones that got lost in transit. I've already opened a dispute with my card carrier and have emailed support but have yet to get a response. This business needs to be shut down, they're nothing but trouble.

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased earbuds as a gift, purchased the extended warranty. I have a filed a claim and its been weeks with no reply. The only way to contact the company is via an email which NO reply has been received.

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in November I had been looking at the raycon website and was interested in possibly purchasing a pair of ear buds. I added the product into my cart. Because I have shop pay, I accidentally hit checkout when I was trying to apply a discount code that turned out to be faulty anyways but it immediately charged me for the headset order #******* with no fall safe. As soon as the order was placed I tried contacting raycon via email with no reply because I didnt even want to purchase this product because they had already lied and given me a faulty code. I messaged them through their text and only got a reply after the 30 day money back guarantee window. Because of no reply I did try the headphones and they do not stay connected to my phone and do not even fit my ear. I have been corresponding with them for months now and they still keep saying oh we will get to you even asking for escalation because I was going to contact BBB then my bank worse case scenario. I have ample screenshots and it has been months with no resolution. Raycon purposely delayed and stole my money and wont give it back.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a pair of Everyday Earbuds by my mother in law for Christmas. I received them Christmas day. I tried them on and despite many attempts, could not get them to stay in my ears.On 12/27/2023 I emailed ********************************** asking for guidance on how to get them to stay in, and also for how to make a gift return if I was not able to make them work. I have not received an answer to that first email at all. On 01/07/2024 I used their form on the website to start a gift return. I received a confirmation email that told me to expect to wait 3-5 business days for a response. On 01/13, I replied to request an update and received a form letter email back. The headphones are unusable and there's a 30 day return policy. I'm sure I'm outside that window now, but I don't think I was when I first contacted them about a return. I just want to return these headphones and get the money refunded.

    Customer Answer

    Date: 02/11/2024

    At this time, I have been contacted directly by Raycon, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     I am still waiting for a refund to be posted to my account. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************

    Customer Answer

    Date: 04/03/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received product and it has been almost two months. Emailed company twice and never got a response.

    Customer Answer

    Date: 02/06/2024

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 4 earbuds in November of 2021. Since, I have had nothing but continual connectivity and pairing issues with my macbook air, as well as my iphone. I've had the earbuds replaced 3 times, and on the third time, I had the SAME issue, and processed a refund for both of my personal earbuds (the other 2 from the original order were purchased as Christmas gifts). I have been trying to contact customer service since 11/****** have been getting either no response, or delayed response, claiming they've deposited refunds that are not there. The ************************ on their website promised a full refund for both sets of earbuds, and I am still waiting for this to get resolved. I have emailed their support center 28 times!

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product to the tune of $87.00 and never received. Emailed their support page several times without a response. This company does not a phone number to follow up on orders or challenges with their products.

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered headphones, was given delivery ****** of **** business days. Then that changes to 2 weeks. That date comes and goes, still no delivery. I sent multiple customer emails and tickets to the company between Nov. 20 - Dec. 20. Receive very little response or help. American shipping company can only tell me it's 'on the way' but item still hasn't even reached Ireland. Finally raycon respond and admit it's been lost. I say I want a refund.Once again they go back to not responding to me.

    Customer Answer

    Date: 01/19/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order, never received it. Contacted customer service and they never returned my email. Super shady company

    Business Response

    Date: 12/07/2023

    To whom it may concern,
    Thank you for reaching out to us on the behalf of *********************. After checking our messaging software, it would appear that we sent a reply to ******************** email about ***************************************************************************************************** transit to her (see attached  email and reply) and we apologize if that email went unreceived. ******************** order was put out for delivery earlier on the day of receiving this complaint, December 7, 2023. The shipment can be tracked via the link below and I have attached a copy of the order record so that the tracking number can be verified.

    ***************************************************************************

    We hope after review that you close this case in our favor.

    Thank you,
    Raycon, Inc.


Raycon, Inc. is NOT a BBB Accredited Business.

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