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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The headphones were purchased in December. One of the buds came unglued. I have reached out on multiple occasions explaining and they will not answer me. My son is ******** and we just want his buds replace. I have included the receipt where they were purchased and filled by raycon.

    Customer Answer

    Date: 06/26/2023

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased earbuds from this company as well as added a two year protection on the product. They won't honor my protection coverage that I purchased. I hasn't even been a year.

    Business Response

    Date: 05/19/2023

    To whom it may concern,

    Thank you for reaching out to us on the behalf of *************************. In ************** email to ** she stated that she "dropped in the parking lot and got ran over by on coming traffic". Accidental damage is not covered under our one-year limited warranty, which we clearly state on our website (link: *************************************************). While the damage or loss of the earbuds is not covered under our warranty, ************** did purchase an extended warranty in which coverage is provided by a third party. We recommend that she reach out to the extended warranty provider, *****, after logging into her account (*****************************) and see if the incident in which her earbuds were damaged or lost falls under the terms of their warranty and if it does a replacement can be provided. If the incident does not fall under *****'s coverage, we can offer a discount to go towards purchasing a replacement pair.

    We hope after review that you close this case in our favor.


    Thank you,
    Raycon, Inc.


  • Initial Complaint

    Date:04/27/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok I've had 5 pairs since 2021 I believe all 5 have had same issues battery last pair exploded the case battery puffed up so bad leaking fluid also on bud case I either want a full refund or a replacement pair this is ridiculous

    Customer Answer

    Date: 05/21/2023

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of Raycon gaming Wireless earbuds for $101.21 on 02/15/2023. One of the buds started malfunctioning so I contacted the company I ordered them from and they said I had to contact Raycon direct because this was under Raycon's 1 year warranty. I emailed Raycon on 04/10/2023 requesting information on how to get a replacement pair. Their website says I will be contacted between 1 -3 business days, someone did contact me on 04/13/2023 asking for proof of purchase. As soon I received that request I emailed them back the receipt within minutes of their request. It is now 04/21/2023 I sent a follow-up email on 4/18/2023 asking the status of my replacement and have heard nothing, I waited and sent another email on 04/20/2023 and I have still heard nothing - it has been 7 days now since I heard from anyone. I put a request delivery receipt and read receipt on each of my emails so I know they have been delivered and read but I have gotten no response. This has been the first time I spent this kind of money on earbuds for them to malfunction with a couple months and to have this much difficulty on getting a replacement pair is unacceptable.

    Business Response

    Date: 04/25/2023

    To Whom it May ******************** you for reaching out to us on behalf of *********************. As the receipt sent by **************** indicates, the purchase was not made directly through us and it was also not made via one of our authorized retail partners (a list of our partners can be found at ***********************************************************************************************). Like many companies, we do not provide warranty coverage on unauthorized sales of our products and she is not eligible for a replacement (the policy is stated on our website at **************************************************************************************). Any warranty coverage or replacement would have to be provided by the direct seller. 

     We hope after review that you close this case in our favor.

    Thank you,
    Raycon, Inc.

     


  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 5th I placed an order for raycon earbuds of $96.00. their website promised on or before Christmas Eve. After placing the order I got a notification about reusing tracking numbers. My local ***** according to *** tracking, has had the package since the 12th. When I went down there they said that they can't find it and it was probably thrown out due to being lightweight. After placing my order on the 5th, the **** tracking site says my ordered was delivered on Sep 26th in another state.I just want my headphones or a refund.Order # ******* Tracking # **************************

    Customer Answer

    Date: 01/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought these as part of a black Friday sale on Nov 29. I still haven't gotten my order yet although the expected delivery date was Dec 14/15. The last update was Dec 4. I reached out to them for a refund or to check where my order was. They said if it didn't arrive by Weds (Dec 21) they will refund but I haven't gotten anything yet. I tried to reach them but they've been ignoring me. I would like a refund as I believe my item is lost in the mail.

    Customer Answer

    Date: 12/30/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/2022 I placed order #*******. An order of everyday ear buds in black for $67.83 including all fees and taxes. Using the *** tracking number they provided # **************************, as of today, 12/22/2022, it has not been delivered and has sat in the ******* ******** postal system waiting for acceptance for over two weeks or since 12/05. These were a gift for a birthday on 12/21, which has now passed. Per the companys guidelines, that requires the package sit for two weeks in the same spot, before a complaint can be filed their support. On Monday 12/19/2022, I filed a support ticket and was sent an email asking for 1-3 days to view the ticket. We are now three days beyond my initial contact with nothing. The money has cleared my back account and I want nothing more than what I paid for.

    Business Response

    Date: 01/25/2023

    To whom it may concern,
    Thank you for reaching out to us on the behalf of *********************. ************** order was marked successfully delivered on December 23, 2022. We have attaches a copy of the order record showing the date delivered and a screenshot of the shipments tracking updates via both *** and **** as a reference.


    We hope after review that you close this case in our favor.


    Thank you,
    Raycon, Inc.


  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of Raycon Gaming Earbuds this year and one of the earbuds has stopped working.I read online that this can often be fixed with a simple factory reset but there are no articles that can tell me how to do this on my specific model. I reached out to ********************************** on December 16th asking if they could assist me in the following email:"Good morning. I purchased a set of your Gaming Earbuds several months ago and now my right earbud has stopped working. The earbud light turns on and the touch to change volume still works but there is no sounds.According to several sources, I've read I'm supposed to 'factory reset' my earbuds. How do I do that with the Gaming earbuds? There is no buttons on them and I don't know how to reset them while they're in their case."They sent me an automated message saying that it can take 1 to 3 business days to respond (which I understand). It has now been one week since my initial message and I have not herd anything back. This is not my first time reaching out to Raycon global support and I never ever receive a message back from them.All I want is an explanation on how to reset my model of earbuds. If the earbuds reset and start working again then I have no further questions. If I reset the earbuds and they still do not work, I would like to receive a replacement pair as these are probably only 3 months old and for them to break after only 3 months of use is just ********. I do have a warranty but don't want to waist it now if the problem can be solved by a simple restart. Thank you so much for your time,-*

    Business Response

    Date: 01/31/2023

    To Whom It May ******************** you for reaching out to us on behalf of ***********************. We sent ************ instructions on how to reset his earbuds on January 26, 2023 (see copy of email attached). We have yet to receive a response, but should the troubleshooting not prove to be helpful he is more than welcome to reach back out to us and we will try to provide further assistance. Additionally, while the one-year limited warranty on **************** earbuds expired on February 13, 2022, we can offer a discounted rate towards a new pair of earbuds should he be interested.

    We hope after review that you close this case in our favor.


    Thank you,
    Raycon, Inc.

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Dec. 4, 2023 and received tracking information Dec 6, 2023. The tracking number provided was recycled and when shipment started to move within 2 business days tracking information would update and correct tracking information would reflect. I continued to check back with no update. On Dec 14, 2023 I contacted company for status update with no response. On Dec 16, 2023 I requested cancelation of order. They responded back saying they were unable to cancel order due to order already processed in system. They sent me a link for tracking and told me to continue to check back for updates. This was their resolution. Today is Dec 19, 2023 and tracking information still has not updated. Their shipping policy states. Orders typically processed within 1 to 3 business days and delivered in 4 to 8 business days following fulfillment. In rare circumstances, the package may take up to 14 business days. Please help me resolve this issue I just want a refund at this point.

    Business Response

    Date: 01/26/2023

    To whom it may concern,
    Thank you for reaching out to us on the behalf of *********************. In late November and early December we experienced an issue in which we were assigned recycled **** tracking numbers for a number of shipments that we sent via *** Mail Innovations. We were able to find a way to track the orders and did send ************** a link to a Mail Innovations-specific tracker (see correspondence attached).  At the time that we were contacted *********************** was still considered to be in transit and we could not issue a refund. Her order was marked successfully delivered on December 22, 2022 (see order record and joint ***/**** tracking attached).


    We hope after review that you close this case in our favor.


    Thank you,
    Raycon, Inc.

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a pair of Raycon wireless airbuds and got an email 12-5-22 that they got shipped and the routing number that they sent me was an old one that saying was delivered in September to ********** and they are not trying to resolve this issue or want to offer a refund for a product that I never received

    Customer Answer

    Date: 01/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

    Business Response

    Date: 01/25/2023

    To whom it may concern,

    Thank you for reaching out to us on the behalf of *********** *******. In late November and early December we experienced an issue in which we were assigned recycled **** tracking numbers for a number of shipments that we sent via *** Mail Innovations. We were able to find a way to track the orders and did send *** ******* a link to a Mail Innovations-specific tracker (see correspondence attached). *** *******'s order was marked successfully delivered on December 22, 2022 (see order record and joint ***/**** tracking attached).


    We hope after review that you close this case in our favor.


    Thank you,
    Raycon, Inc.

Raycon, Inc. is NOT a BBB Accredited Business.

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