Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/24, I purchased tickets to an event on 9/8/24 that was advertised on ********* The reviews were mostly people sharing information to friends and others saying it sounded cool, and my 11 year old adores ***************, so it seemed like a special idea. I wondered then, if it was "too good to be true" and started seeking out additional reviews. I could not find the post for the event. I searched the company name, the host location name, the event name itself, ****** searched, etc, and could not find the event anywhere. This was unsettling. Finally, the event popped up again on ******** (which continues to be the only way I can find information about the event, when it randomly pops up on my ******** feed). I remembered that you can click to view "all comments." They had previously been seemingly hidden. It would make sense the comments were hidden, as they called out the events run by Fevo as scams, money grabs, poorly run, disorganized, no actual coaching or drills, just lots of waiting around and maybe a photo with the guest athlete. Fevo refuses refunds despite ample notice and only gives credits for future camps, but given the false advertising and scam-like nature of these sport camps, this is an inadequate resolution. I attempted to cancel the order within 45 minutes of ordering (took that long to come across the ******** post again) and was unable to do so.

  Business Response

  Date: 07/29/2024

  We understand your concerns; however, it's important to note that FEVO does not operate or produce any camps or events. We are an e-commerce platform that our clients use to sell their goods and services. In this case, you purchased a sports camp through our platform, but the event is produced by FlexWork Sports.

  
  Our support team has provided you with the direct contact information for FlexWork Sports, the operator of the camp. As stated clearly during the purchase process, this event has a strict no-refunds policy. FEVO does not own or control the inventory sold on our platform, and we are not authorized to issue refunds without the event producer's consent.

  
  FlexWork Sports has a generous exchange policy, allowing attendees to switch to different events or dates, but they do not offer refunds. If you are not satisfied with an exchange, we encourage you to discuss this further with FlexWork Sports using the contact information we have provided.

  
  Should FlexWork Sports decide to authorize a refund, we will gladly process it as directed. Thank you for your understanding.

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased tickets to the Rams and Chargers game for August 17, 2024. The money was taken out of my account but there was no confirmation email about the tickets or the purchase. There is no way of contacting the company except via email, which they do not respond to at all. I want a full refund!!!!

  Business Response

  Date: 07/26/2024

  The buyer's confirmation email was sent to the email address they provided at checkout, which is not the email they are making this complaint from. We would encourage the buyer to check the email associated with their institution of higher education. We just re-sent the confirmation email to that address so it should currently be top of inbox. We have not received any email communication from this buyer from either of their email addresses, which is why they have not received a response from our team. If this buyer needs further assistance, we would encourage them to click the Ticket Help button on our website, or visit MyFEVO.com to send a support message.

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because i used the correct email which is the one the company has been writing me from. This company lied about the price of the tickets and I requested a refund and the company chose to stop communicating! Theres is no phone number to contact anyone and they email when they seem it necessary. I asked for a full refund and have not received a respond. I do not want the tickets now!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 08/08/2024

  FEVO does not own or control the inventory sold on our self-service platform. We do not set the prices or make the inventory available for sale, we simply enable our clients a flexible e-commerce platform where they can list their inventory with the pricing and description they set. So, when this buyer mentions in their complaint that FEVO lied about the price, that is simply not factual. This buyer's initial complaint was that they didn't receive any information from us, we sent the information to the email address they provided. Turns out the email address they provided is not a functional email address so we reached out to the ticket office to ask them to update the email address on the order. Once this action was complete, the buyer followed up with us because they found tickets for a lower price on another platform and they wanted a refund. Since FEVO does not own or control the inventory, we contacted the box office again to let them know the buyer was now requesting a refund. The box office let us know that they would contact the buyer directly. If their issue still isn't resolved we would recommend they follow up directly with the ticket office since they are the inventory owners.

• Initial Complaint

  Date:07/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ***************** tickets on June 30, *************************************** to purchase outfield district tickets through ********. Charge of $60 went through to my credit card but did not receive email confirmation of purchase and did not receive email with my tickets. When I go to ******** website there is no way to contact customer support until you login to your account. When I try to login to my account, it says a verification code is sent, but it does not come to my email. I know I entered my correct email address when purchasing tickets as I entered it twice and double checked. Frustrated as the game we purchased tickets for is in less than 24 hours and no way to get a hold of the company. I am thinking I may have been scammed.

  Business Response

  Date: 07/01/2024

  The MyFEVO support portal was briefly down for updates and was not sending users their one-time access code but the update was complete and our team sent this buyer the info they were looking for, which was instructions for accessing their ticketing using the team's online Account Manager.
  

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase the ticket from FEVO on *****th Received the email with a link to redeem the tickets, after clicking on it there is no ticket linked to my ticket master account, or ticketmaster Mariners account and no ticket on my *** app. Also logged in my Fevo.com dashrboard and there are no tickets in my account.Sent email to ********************** and got no reply.Spoke to ticket master and they say that there is no ticket issue under the order number received via email I would like to have my tickets or a refund.

  Customer Answer

  Date: 06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ********** of ********** football tickets. These had been ordered back in Feb. I have yet to receive the tickets. All games have items and dates set and all tickets are for sale currently. In an email I have they say row 89..row ******************** ******************. I want my tickets emailed ASAP. Date and time listed are also incorrect. Game is Sept 7 @3:30 this says Sept 6 @11am. I want the tickets I paid for/ordered ASAP!

  Business Response

  Date: 06/11/2024

  Our Support team communicated with this buyer that the language on their offer says: "Event time is subject to change. Ticket locations will be assigned at a later date, with mobile tickets available to manage at 48 hours before the game."
  
  We also reached out to **********, who decides when the tickets are sent, and they said they will be sending them sometime in the beginning of August.

  It's possible this buyer made this BBB complaint before they received this info from our Support team but they will receive their tickets when in the timeline above, which is inventory that is controlled and owned by Notre Dame.
  

  
  

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29,2024 I purchased tickets through Fevo for the Gold Over America Tour. I Spent $334.10 and was suppose to get a confirmation email after the purchace of the tickets, I have not received a email or the tickets I purchase. I reached out to customer support on the first week of May and was told that it was a delay and tickets would be sent out on May 17th, 2024.May 17 came and I still have not received tickets. I reached out by email on May *************************************************************************************************** I have not heared anything, I emailed again on May 23 asking if there was an update that I still have not received anything, I got a email back on May 29th saying that he have not received an update from the box office but will send a follow-up. At this point it has been 1 month since the purchase of my tickets and no one have an answer to where are the tickets that I purchased. I still have not received a email with confirmation or anything. This place is a scam!

  Business Response

  Date: 06/11/2024

  We are actively emailing with this consumer as well as the ticket provider to ensure that this buyer is able to access their tickets. Their event is still a month in the future and they have not replied to our previous two emails but the ticket provider has confirmed that the tickets have been delivered to the buyer's online account and our support team has been actively trying to assist the buyer with how to access those tickets. If they need further assistance, we would encourage the buyer to reply to the emails with our support team as it is a much more efficient process than through this channel.

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase tickets to a ranger game on January *******. I gave fevo my credit card info and did not receive my tickets. Nonetheless I was charged $659.25. I complained to Amex and they received an email proving that fevo sent the tickets which I never received. I sent Amex proof that I never got them. The next day I bought tickets to that game on Ticketmaster. Which I gladly paid for. ***********************************

  Business Response

  Date: 05/15/2024

  While we understand the buyer's frustration, our records indicate that the tickets were indeed sent promptly after purchase. The screenshots from our **************** platform, ************************, clearly demonstrate the date and time of purchase, confirmation email, and order email containing ticket access instructions. These screenshots confirm that the tickets were delivered and accessible within 3 minutes of purchase. Furthermore, the order email includes a link to our support team for assistance.
  
  We were only made aware of the issue a month after the event when contacted by the buyer's bank. Given that the buyer received the purchased tickets, we are unable to issue a refund. Attached are the relevant documents for your reference.

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: They have claimed several times that they sent the emails. However, I have not received them. They can claim many times that they sent them but the truth is I have not received them. Furthermore I bought tickets to the game the next day through a legitimate vender Ticketmaster.  I would not have done so if I received the tickets from them. In addition, I went back to January 10 emails I received and there was none from them. I forwarded screenshots of this to Amex who did not uphold my claim. It appears that fevo is fairly sophisticated in its fraudulent conduct. I am not the only client to have a problem with them. Please request proof that I accessed the tickets from them. I also like to point out that I am 75 years old and am not sophisticated when it comes to the internet. Thanks for your help. 
  ******************************;
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved.

  it is possible that the company sent the tickets but I never received them and I went on to purchase the same tickets through Ticketmaster. I would not have done this if I had received the tickets from this company. They will not admit that it is possible that an email did not go through. Not only is it possible it is the truth.

  ************************;

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 08/20/2024

  We understand that the buyer is dissatisfied with our previous responses due to not receiving a refund. However, we are unable to issue the refund requested. As an e-commerce platform, FEVO does not own or control the inventory; we facilitate the transaction. When a buyer requests a refund, we relay the request to our client, who owns and manages the inventory. It is the clients decision whether to grant the refund. In this case, the client has a strict no-refund policy.
  
  While we sympathize with the buyers confusion regarding ticket access, its important to note that they chose to purchase new tickets instead of contacting our support team for assistance.
  
  The buyers first communication to FEVO about issues accessing their tickets came through a chargeback initiated with their credit card company after the event had taken place. Throughout this process, the buyer has claimed that FEVO never sent the tickets. However, as shown in our previous responses to both the BBB and the credit card company, FEVO fulfilled its part of the transaction. The buyers decision to purchase additional tickets from another source, rather than using the tickets we provided, was not due to any fault of FEVO.
  
  Even if the buyers assertion that they did not receive our emails is accurate, it raises the question of why they did not contact our support team for help. Furthermore, these tickets were not attached to an email but were delivered to the buyers My******* Account. The buyer could have accessed their tickets via the *** Ballpark App or by logging into the ******* Account Manager.
  
  While we empathize with the buyers difficulty in accessing our emails, our system indicates that the email was delivered. Moreover, they had alternative methods to access their tickets, as mentioned above. If they had trouble accessing the tickets or did not receive the email, they could have reached out to us for assistance, but they did not. Even if we were able to issue a refund, the final decision lies with the client, not with us and the client has refused this refund request multiple times already.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to the Orlando **** game on 05/04/2024. The tickets were purchased today 05/02/2024. When purchasing the tickets I typed in the wrong email and do not have access to it. They claim the tickets where sent to that email which I can not log in to, and when I try to go through customer support it claims I need to log into my account using the email I used to purchase the tickets, which again I dont have access to. The games is in less 48 hours and if I dont get the tickets before then I want a refund. The order Number is ********. If possible I would like the tickets sent to this email address, ************************

  Business Response

  Date: 05/03/2024

  This buyer purchased from an offer that is specifically for students, they need to use a .*** email address in order to make the purchase. They entered a .edu address but apparently they don't have access to the address they typed in when making this purchase. Our team can not update the email address on their order to a gmail address since this offer was gated specifically for buyers with a .edu email.

  For future reference, our support team can be reached by entering any valid email address at **********, it does not need to be the email used at purchase. Our support team can also be reached via direct message on ******************* or ******** Since this buyer's event is tomorrow, our team is contacting this buyer directly with their ticket access instructions. But we would like to note since this BBB complaint is a strike against our business, that FEVO provided this buyer with the tickets they purchased. The ticket access instructions were sent to the email address they entered at checkout and this buyer received their ticket access instructions well in advance of the event.
  

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets sold by them at ****** in *******, **. I looked online on my mobile device and their was lots of availability to redeem the tickets. After purchasing the tickets, the tickets are unredeemable and their website does not work. There is no way to contact them for support. Complete scam it seems or terrible business at worst.

  Business Response

  Date: 04/16/2024

  Hi, we can't tell from the content in this complaint which team the voucher purchase was for but our team is happy to help if this consumer would like to contact us directly at: **************************************** Just for future reference and for any other buyers who might be reading this complaint in the future, this contact info is printed on the physical voucher in the ****** warehouse and it's also listed on the ****** website, as well as the website where you redeem your voucher to receive your tickets. Buyers can also contact ****** online, or in warehouse to get in touch with FEVO's support team. With that said, we'd be happy to assist this consumer if they would like to email us at **************************************** or click the TICKET HELP button at FEVO.com or go to MyFEVO.com and click the Need Help button. Thanks.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 76ers tickets through fevo. They sent me two emails in a row with a link to collect my tickets directly from Ticketmaster. The tickets are not showing in my Ticketmaster events account and there's no way to contact fevo. I have less than 24 hours before I need to use these tickets and I have no way to access them.

  Business Response

  Date: 03/08/2024

  **** contacted our Support Team last night, received the info needed to access her tickets this morning and now has her tickets in her digital wallet. Teams utilize specific Ticketmaster Account Manager links, which are separate from the general Ticketmaster site. Fans generally need to use an app for the team or league or the specific TM Account Manager link for their team in order to access their tickets. Our support team can be contacted at ************, which is how **** received a quick response to her inquiry.