Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an upcoming event for 2/28/24 at the ************* but have yet to receive the ticket. Email confirmation I received ****** get your tickets now thru the links below. I used the link, followed instructions and the ticket is not in my Ticketmaster account or my ******* Bulls account. I filed support tickets with FEVO on 2/10 and 2/13 to no ***** just an automated reply that they will get back to me. Called Ticketmaster who states they have no record of the sale and to contact fevo. Fevo has no customer service number. My order info is below VO Order-**********urchase-Date:Feb 10, **** @ 8:37 PM CST Ticketmaster Archtics Account #:******** Customer********** ****** ******************************* Archtics Order #:******* Customer-Address:******************************************************************** *********** Venue Details ************* **************************************************************************** If the ticket is not sent to me by 2/21/24 issue an immediate refund. I will make other plans and am giving them until 2/21/24 to comply

  Business Response

  Date: 02/13/2024

  Our Support team worked with the ticket office to help merge this buyer's Ticketmaster accounts, which gave them access to their order. We hope they enjoy their event.
  

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ************** tickets packs that were advertised as redeemable on February 1st. At midnight on February first they were not redeemable, no messages showing that they could be redeemed until 5 am when they said it would be noon. At noon the website did not function for two hours. Continuous crashing and errors. Unable to get the tickets that I paid for. They later delayed indefinitely the time to redeem tickets. Fraudulent activity done by a sub par excuse for a business. The company offered no apology and just said at some point in the future we will give you two hours notice that you will get your tickets. Give your customers real information

  Business Response

  Date: 02/02/2024

  Redemption of ****** vouchers for ******* tickets was moved from 12pm PT to 7pm PT on the same day. This buyer is welcome to use their voucher now or they can bring it back to the point of purchase if they are dissatisfied. Were sorry they were frustrated by the delay.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around March 2023, I purchased tickets for a Yankee game scheduled for September 23,2023. I paid $187.88 for two tickets. On September 23, 2023 it was announced the game was canceled and that those who could not make it to the makeup game (held on a Monday in the middle of the workday) would receive credit to purchase tickets to a different game. A Yankee rep assured me that we would get the credit by the end of that week (September 29). However, the credit was not received until after the baseball season ended on October 1 (credit was received on or around October 6). When I tried to use the credit to purchase tickets for a game for next season, I received multiple error messages on any game I tried to use the credit for. I reached out to the ******* and Ticketmaster (who were the only customer service options) and received no help. As I had not received the service I paid for or a similar service in the form of credit, I filed a dispute with my bank. Over a month later, Fevo finally reached out and asked about the chargeback. I explained the situation and was told I would get a refund. However, I have not received a refund to date and the credits have actually been removed from my account. So ******************** basically stole almost $200 from me and provided nothing. This is unacceptable. I would like the full refund I was promised. My original order number is ********.

  Business Response

  Date: 12/23/2023

  Wed be happy to discuss options for this buyers raincheck. They can call the phone number listed on their voucher or simply respond to our email requesting they drop their chargeback so we have access to return their funds. We do not have access to return funds that are locked in dispute. Using BBB to communicate is the slowest path possible. Please respond to our prior emails or email ***************************************** Thanks. 

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use a ****** voucher to redeem prepaid ** football tickets. Fevo accepted the voucher, but disregarded it and fraudulently charged my credit card, and even charged a higher rate than the voucher purchase because they added a service fee. I don't want to deal with this business because of the fraud that they committed against me, which they had admitted to in the enclosed email, and *************** refusing to refund me due to it being a non refundable product. I want them to provide a refund for the voucher cost because of the fraudulent use of my card.

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 31st, 2023, I used a voucher purchased at ****** to acquire tickets for the Tuesday, September 26th **************** game. I entered the voucher code and successfully got some seats. When I received my ticket information that day I saw that the seat location was in a location that had caused health issues last season due to its proximity just a few feet from the oil fryers. I reached out, and the next day (September 1st) I received a response that said: "I will contact the ticket office and request a seating adjustment on your behalf. I will follow up once I hear back with an update". On September 5th, they responded again saying: "The ticket office stated they could move you a section over to 248. Inventory is very limited, please let me know if that would work for you". I confirmed, and the next day they emailed saying that it was done. Great. I said thanks.On the morning of the game (September 26th), I went to load up my tickets on my phone and saw that not only were the seats changed, but the game as well! I had tickets to the game on Friday, September 29th instead. So I messaged FEVO again to express my surprise and confusion. My family changed our plans to accommodate our new event date.When I checked my personal email that evening, FEVO had exchanged my new Friday tickets back in for Tuesday tickets! I had not requested that, nor consented to the change. FEVO has since refused to take any sort of accountability, suggesting I take it up with the Mariners instead, and now they aren't even returning my messages.

  Business Response

  Date: 10/04/2023

  Costco has a strict no refund policy on vouchers that have been redeemed successfully, also the Mariners are unable to refund an order for a
  game that has already been completed.
  
  The original error of switching the tickets to a different game was not made by FEVO, it was made by the Mariners ticket office which is why this buyer was directed to the ticket office. When the buyer reached out on the day of the game (Tuesday) asking why their ticket was showing a different game our support team let the buyer know we would contact the ticket office to have them correct the error. The box office did correct their error and provided the buyer the tickets for the Tuesday game, which is what they redeemed for and the date they asked our support team to reseat. While we empathize with the buyer changing their plans, no one asked them to make those changes. In fact, our support team stated quite clearly that we were working with the ********** to proved them with tickets for the Tuesday game in a different section, just as they requested. We cannot offer this buyer a refund since they didn't spend their money with FEVO, they purchased for an event that specifically states NO REFUNDS and they received exactly what they paid for including additional customer support help beyond their initial purchase.
  

   

  Customer Answer

  Date: 10/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The original error made by the ********************** complicated things by switching the game date, but the error of exchanging our tickets without my request or consent on September 26th was the one that cost my family our time and money. That was on FEVO. When I reached out, they did not actually say that they would contact the Mariners to correct the error, contrary to their claim. They said: "I can reach out to the ticket office but nothing was ever said about moving the date of the game, all they did was exchange the seats to a different section. I'll follow up once I hear back with more information". That was the entire email, with no mention of changing the game date back. I did not ask to switch games, nor did they inform me that was their plan. This is not about ******** refund policy, nor the Mariners initial mistake.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 10/17/2023

  The buyer claims that they did not ask FEVO to reach out to the Mariners and correct the error in which they were sent tickets to a game that they did not redeem for. If that is the case, why did they email FEVO to alert us that they received tickets for the wrong date? If their intention was to use the tickets for the wrong date, why did they even contact FEVO? In truth, they contacted FEVO to alert our team that they received tickets for the wrong date so our team alerted the Mariners who corrected that error. Once that error was corrected suddenly they don't want the tickets for the correct date, they want to keep the incorrect tickets, and use the incorrect tickets. The fact of the matter is, this buyer contacted FEVO to alert our team that they received tickets for the wrong date. Our support team corrected that error and sent them the tickets for the correct date and now weeks after the fact, with the season almost over the buyer wants their money back. FEVO cannot honor this refund request because this buyer never spent money with FEVO for FEVO to return. This buyer bought a voucher at ******* if they want their money back they should contact ******. Clearly ****** told them they can't get a refund since they received what they purchased so they are weaponizing the BBB against FEVO, who not only never received money from this buyer to return but we also provided them with what they purchased and provided them with customer support to help correct a client error. FEVO will not be honoring this refund request since we do not have access for the funds to return them, the buyer received what they paid for, and the terms of the offer explicitly state in multiple places NO REFUNDS, NO EXCHANGES, vouchers good for 2023 season only. Thank you.

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased kids bop tickets from ******* I received an email which include two codes from fevo after I made payment. When I went to the concert, their staff told me the codes are invalid. I had to purchase the other four lawn tickets which coat $130 in their boxing office. I contacted ******* but ****** let me talked with fevo. Fevo didn't want to take any responsibility.

  Business Response

  Date: 09/19/2023

  We worked with the buyer and the vendor to issue this buyer the refund. They will be receiving their money back for this purchase. Thanks.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/22/2022 - Mariners Tickets Purchased at ******.Paid: $60 ****** -********* ** ***** Disputing failure to provide seats for purchased tickets. **************** responded ****** Inventory are sold out and FEVO ask to Return to ****** for a refund. This goes against ****** policy of not taking any returns for Sporting Events.

  Business Response

  Date: 08/30/2023

  We reached out to the team ticket office and they agreed to add more seats to the available inventory for this offer. This buyer can use their codes for the 9/25-9/27 games. We also sent this info directly to the buyer via email as we have had an ongoing conversation working to resolve this inventory issue. Thanks.

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your effort to remedy the situation but unfortunately those dates I'll be on military orders out of state. Can I be able attend after the 27th 

  Respectfully,

  *****

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 09/01/2023

  Thank you for your interest in the *********************** ticket voucher redemption program. Unused vouchers are able to be returned to ****** warehouses for a refund. Physical vouchers can be returned in store. For e-vouchers please call the ****** Call Center directly ************* to obtain a refund. *********************** vouchers are only valid for the season in which they are issued. This buyer will also receive this information directly from ******, they have agreed to offer refunds specifically to Mariners buyers but the buyer needs to contact ****** directly using the phone number above or by going to a warehouse with their voucher and member information,
  
  

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had successfully purchased tickets from FEVO multiple times before this. I will not be purchasing again if this isn't made right. FEVO sells event tickets for the ************** in *********, and the Zouk official website links directly to Fevo when you click "buy tickets". I've now bought twice and either not gotten what I paid for, or had my purchase error out and Fevo force through failed transactions later after telling me I wouldn't be charged. The first, I bought a ticket an hour before the show for around 100 bucks and never received it (after buying a bunch for my group previously which were delivered immediately). I tried emailing FEVO support, and after no response from FEVO trying to obtain the ticket before the event, nor after informing them for the issue and asking for a refund only disputed the single nondelivered ticket with my bank The second, I attempted to purchase tickets three times, again for a show that night (~5 hours beforehand). The first two, I was told there was an error during checkout reserving tickets and the pending charges would drop off my card within 3-5 biz days. I waited around an hour before trying again, and after only the third I was emailed tickets with an order confirmation immediately post purchase. Five hours later (and doors for the show had already opened), FEVO sends me order confirmation on the first two attempts with a bunch of tickets, ostensibly for the transactions their own system said hadn't been processed. The pending authorizations which FEVO stated would be removed from my CC have moved to "POSTED" status totaling ************ has stated (at least on the first issue) they must clear refunds with the venue before issuing them. They have not responded to the second. The problem is their system, not the venue, and not me. My bills are still due. I am out $1150 at this point.Screenshots attached of "failed orders". Please note timestamps of order processed vs emails when they were delivered.

  Business Response

  Date: 08/09/2023

  This buyer has made many successful purchases with FEVO utilizing the same email address they used to make this complaint. They filed a charge back and won on one of their numerous successful transactions with our company. For the purchases they made related to this complaint, they used a different email address. For any refund requests FEVO has to contact the *************** to authorize the refund. We have contacted the *************** on behalf of this buyer but they have not replied to our reach out. We are in touch with this buyer via email as well so they have all the latest info.

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I provided the order numbers and exact info in a follow up, I assume FEVO has the ability to search their system by order ID, otherwise, what is the point of them in the first place. Ordering under a different email address apparently doesn't pose an issue either -  they were able to tie the two together when it came to responding to this complaint.
  
  FEVO did its job on previous orders. Congrats.  Having "numerous" transactions beforehand which were successful does not change the fact the vendor has stiffed me for over a grand recently, and I'm at the point where I'm just going to contact the venue directly and tell them if they want my business in the future, it won't be via buying tickets on Fevo. For the ***** transaction, I have not been responded to in a month despite my attempted follow up. As for the 1.1k plus other issue, I never received any type of response at either email address used. Radio silence. Zip. Nada.  
  
  I paid FEVO, I expect them to resolve things expeditiously. This is a FEVO problem, not a venue problem. The vendor who charged my card has the ability to promptly rectify the error, and they won't. This could be solved (at least for me) in a day by issuing a refund while they sort out the issue with their own system, but the vendor has decided to drag things on for a month (or blow me off completely on the error 10x the magnitude). 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 08/14/2023

  We have received approval from the venue to issue this buyer the refund they have requested. We are happy to return their funds. However, they buyer issued a chargeback with their credit card company so we do not have access to those funds to return them, as they are locked in dispute. We have contacted the buyer directly via email to make them aware of this issue as well. As soon as the dispute is dropped, the funds will be unlocked and we can proceed with processing the refund. Thanks.

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets on July 6th for a New ************ game on July 23rd. I never received the tickets. I attempted to get in contact with MyFevo but no one answered my concerns.

  Business Response

  Date: 07/24/2023

  If this buyer submitted their BBB complaint the same Saturday evening that they emailed our support team, then it is possible they had not received an answer to their question yet. However, our team did supply this buyer with the information they requested within 12 hours of their initial email, which was at least **** hours prior to the start of the game. Our support team did supply the buyer with the info they were looking for, within 12 hours of their inquiry and with plenty of time for them to attend their event.
  

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I tried calling them several times and sent them an email on Saturday. Today is Monday and they still have not returned a response

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 07/28/2023

  Our previous response included screenshots showing that our Support team responded to this buyer's email within 12 hours. The email response included instructions for how to access the tickets. When we received the buyer's rejection of our response we contacted the ticketing office directly to ask if the tickets were used. We have attached a screenshot from the ticketing office, which shows all 4 of the tickets this buyer claims they couldn't use were indeed used to attend the game. The client declined to honor this buyer's refund request since the tickets they want a refund for were used to attend the game. The evidence we presented in our previous response proves our Support team provided this buyer with the info they needed to access their tickets and attend the game. The evidence we have presented today proves the buyer's tickets were accessed and used to attend the game. For these reasons we cannot honor this buyer's refund request.
  

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 3 duplicate pending transactions on my credit card. I need this to be resolved ASAP but this business does not have any contact number. They only have a form on their website to fill out to reach out to them, and so far there is no response. It is very untrustworthy

  Business Response

  Date: 07/17/2023

  We have actively been in touch with this buyer, responding to all of their email messages. As we mentioned in our emails to them, we have reached out to the client to relay their refund request and as soon as we hear back from the client we will continue to communicate with this buyer via email. Their initial email to us was on Friday afternoon, we have stayed in touch with them throughout the weekend. We will likely get a response from the team during regular business hours.