Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peloton

  441 9th Ave Fl 6 New York, NY 10001-1663

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  Peloton Interactive , Inc.

  5050 Oakbrook Pkwy Norcross, GA 30093

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  Peloton

  152 Christopher St New York, NY 10014-2838

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  Peloton Interactive, Inc

  100 City Centre Dr Mississauga, ON L5B 2C9

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  Peloton Interactive, Inc

  25 The West Mall Etobicoke, ON M9C 1B8

Review Details

• Review fromLana C

  Date: 05/10/2024

  1 star

  Lana C

  Date: 05/10/2024

  Our touch screen quit working due to a manufacturing defect. We reached out to Peloton and they told us that the screen is not manufactured by them so they can'r help, which is weird because we purchased the screen from them. We can no longer use the bike because the screen won't work. We have been recommending ******* to our family and friends and have purchased multiple equipments from them but we can no longer recommend Peloton as they do not stand behind their products. We are sorely disappointed with how their customer service have treated us and have been very unprofessional and rude and refuse to assist us with replacement of a part with a manufacturing defect.

  Peloton

  Date: 05/13/2024

  We have reached out to this Member directly to offer assistance with their Touchscreen, however provided they are outside of their warranty period we are unable to provide a Touchscreen free-of-charge. We are sorry to hear this Member's experience with our Support Team and we will be reviewing their interactions with Support to ensure any interactions not meeting Peloton expectations are addressed. 

• Review fromBrian M

  Date: 04/20/2024

  1 star

  Brian M

  Date: 04/20/2024

  I had the Peloton Tread Plus for 4 years. Things were going well until the tread belt started to make a noise. I called Peloton to have them fix it, seeing the belt is covered under the 5 year limited warranty. At first they told me that belt wasnt covered under the warranty; however, when I showed them that it was and pointed it out ON THEIR SITE, they then said that the issue was not the belt, but something else. They noted the only thing they could do was swap out the whole tread deck, which would cost me $2400. This company does NOT honor its warranties. It seems to make any excuse not to cover its products.

  Peloton

  Date: 04/22/2024

  Thanks for providing this feedback. While the belt is not covered under the warranty period referenced, we will be happy to connect with you and work to reach an amicable resolution. One of our Team Members will be reaching out to you soon. 

• Review fromBrandon G

  Date: 04/20/2024

  1 star

  Brandon G

  Date: 04/20/2024

  For as wonderful as the equipment is when it is working, the customer service is HORRIBLE. They required me to order a certain part for the tread. A service tech showed up on the wrong day (thank goodness I was home) and told me that was the incorrect part. I was then sent the correct part. I had an appointment scheduled for April 6th, heard nothing, nobody showed. Rescheduled for April 13th, heard nothing, nobody showed. I rescheduled a THIRD time for April 20th, heard nothing, nobody showed. I have spoke to over 15 different representatives, including a supervisor who called this whole situation disturbing and disappointing YET my tread is still not fixed. NOBODY is helping me. Peloton blames AIT and AIT blames peloton, yet we are not concerned about the CUSTOMER. When told by ******* I could do a swap, they were requesting me to pay $2,600 OUT OF POCKET when they are the ones not fixing my equipment!!!!! Absolutely horrible customer service, for top of the line equipment. I would give negative stars if allowed.

  Peloton

  Date: 06/27/2024

  We apologise for your previous experience. Fortunately, we see that our Team has reached out and as of May 6th, 2024, the repair has taken place. Should you have any additional questions or concerns, please don't hesitate to reach back out and we'd be happy to assist.

• Review fromMegan E

  Date: 04/16/2024

  1 star

  Megan E

  Date: 04/16/2024

  I have called many times over the last year over the same issue. My bike updated and wouldnt start. Did the factory reset several times until the last when it wouldnt restart and is stuck on the peloton symbol. They told me its out of warranty and Id have to purchase a new monitor or trade in the bike. This is just to make profit. I bought the bike as a single working mom so that I can do something for myself without needing childcare. Very upset with the tech and customer service.

  Peloton

  Date: 04/17/2024

  Thanks for sharing your experience! We apologize that you are having an issue with your touchscreen, our team will be contacting you soon to help you reach a resolution. 

• Review fromGabrielle C

  Date: 04/03/2024

  1 star

  Gabrielle C

  Date: 04/03/2024

  The customer service Ive received since day one is horrible. I was originally excited about received my bike + on 3/11/24 its now 4/3/24 and the bike has not and still does not work. The screen wont power on, there are pieces missed to attach the screen to the bike, the agents claim to send out the correct pieces to fix the bike and EVERY TIME its still incorrect ! I literally KEEP receiving wrong orders, no is remorseful i can never get to a supervisor, the member relations team was supposed to reach out to me over a week ago to help with this terrible experience Im continuously receiving and I have yet to hear from them. And now Im scheduled for an entire hike swamp but that doesnt take place until JUNE!! Im honestly unsatisfied with EVERYTHING ABOUT PELOTON!!

  Peloton

  Date: 04/04/2024

  Thank you for sharing your feedback. This is not an experience we wish for any of our Members to receive. You can expect that one of our Specialists will be reaching out to you shortly to help ensure your issue is fully resolved!

• Review fromSteven M

  Date: 04/02/2024

  1 star

  Steven M

  Date: 04/02/2024

  Prior to renting a Peloton, I contacted customer service to see if they could help me with a billing item. They wrote "While our standard rental invoices do not itemize the membership and rental costs separately, we are committed to finding a solution that meets your needs. We can explore options to provide you with a detailed breakdown of the rental cost and the membership fee on your invoice.". After ordering the rental, I contacted support to followup on their commitment. I have been repeatedly told that they can do nothing despite the initial statement they provided. To say it has been an awful experience is putting it mildly. I likely will return the bike due to their broken commitment.

  Peloton

  Date: 04/04/2024

  Thanks for sharing your feedback. Our team will be reaching out to you shortly to provide you with details regarding your rental contract to ensure this matter is fully resolved. 

• Review fromHannah W

  Date: 03/19/2024

  1 star

  Hannah W

  Date: 03/19/2024

  Worst customer service ever. Scheduled appointment to have my Tread serviced. No one showed up. Called multiple times and still no one has showed up or returned calls when they say they're going to. I wish I'd never purchased this treadmill.

  Peloton

  Date: 08/22/2024

  Thank you for bringing this to our attention. I'm so sorry for the experience, and I will work diligently to resolve your issues with your Tread. We'll reach out to the member to reach a successful solution. We now consider this matter to be fully resolved.

• Review fromTim L

  Date: 03/13/2024

  1 star

  Tim L

  Date: 03/13/2024

  Purchased a new bike. It was delivered and set up by Peloton's vendor, however after the monitor powered up, connected to wifi, and started to download information, an error message popped up stating to unplug and replug the bike in. After multiple attempts and factory reset, error message continued. Vendor stated they will submit a ticket for a replacement monitor. After two chat sessions and two phone calls I had with Peloton customer service, they agreed to ship a replacement monitor and schedule a repair tech to swap out the monitor. The following week repairman swaps out the monitor but the same error message occurred after multiple attempts. He said he has seen this one time, did not recall the solution but speculated another part of the bike was the issue and suggested a new bike would be sent. He said he notified Peloton of the issue and stated Peloton would call in 24-hours. I waited 26-hours and called Peloton customer service. ******************** customer service advised the bike is out of warranty and I would have to pay for repairs since a replacement monitor was already sent. This is crazy and clearly I am talking to the wrong person.

  Peloton

  Date: 06/27/2024

  We understand the frustration and apologise for the experience - it is apparent that there were some miscommunications on our end, and we will ensure that those are addressed to prevent it from happening again in the future.

  Should you require any assistance in the future, or have any additional questions - please don't hesitate to reach back out via email or our support line at **************.

• Review fromRobert H

  Date: 03/05/2024

  1 star

  Robert H

  Date: 03/05/2024

  Hello,I have been trying to get my bike fixed for 2 months now and Im hoping youre able to help! Ive had 5 monitors sent to my house and all not working, this has been verified by the technician that has been to my house twice. Ive bought new cords that go from monitor to bike, bike to power, and the inner working of the bike to the other cord but still nothing works. I have over 20 emails reaching out to support and have called them to many times to count but have spent endless hours on the phone. I have now received 3 emails saying a supervisor will get a hold of me in 48 hrs, this has not happen,Im a disable vet that suffered from PTSD and to make things worst Im was diagnosed with Parkinsons 5 years ago in my 40.s. I live on a set income and never complained about prices until recently buying all this merchandise that hasnt help fix my bike my life support!The bike is a big part of my mental and physical well being and Im having such a hard time understanding whats going on. I have always felt part of the family/tribe of Peloton. Im not sure what my next step would be to try to get this fixed or hire to get helped. Please advise please have someone call me please do anything you can. I thank you for your time.*************************

  Peloton

  Date: 06/27/2024

  We apologise for your previous experience. Our Support dropped the ball, and this should have been resolved faster - fortunately, we reviewed the situation and can see that a member of our Team reached out to resolve your issue and get the proper order placed for the repair.

  We look forward to seeing you on the Leaderboard for years to come!

• Review fromZach R

  Date: 02/29/2024

  1 star

  Zach R

  Date: 02/29/2024

  Purposely misleading ad about peloton app+ subscription lead me to activate a subscription. On Pelotons website it states that Exercise bike, ****************** workouts. However once you activate the subscription, you find out that it does not actually allow you to use your peloton bike. I emailed the support line and received this reply: [this ad] is meant to illustrate that you can access those classes from your phone and use them with a stationary bike. In simpler terms, you won't have access to the bike screen, which means you won't be able to track your metrics, resistance, etc.This is a purposely misleading ad and is simply a price hike of the already existing app service. Another sign that peloton is in desperate times; didnt expect marketing fraud from them however.

  Peloton

  Date: 06/27/2024

  We apologise for any confusion. Our App+ subscription allows you to utilize all of our classes on any of your mobile devices, tablets, or on the web - allowing you to take classes whenever, wherever, and however you'd like without needing to own a Peloton Bike or Tread.

  Our All-Access Membership, which is required to take classes on our Bike, comes with the App+ Membership included. This differentiation is to allow more people to enjoy our Peloton classes regardless of device. 

  If you have any additional questions, please don't hesitate to reach out via our support line at ************** and we would be happy to assist.