Complaints

This profile includes complaints for ABM Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ABM Industries, Inc. has 183 locations, listed below.

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• 

  ABM Industries, Inc.

  1 Liberty Plz Fl 7 New York, NY 10006-1417

• 

  ABM Industries, Inc.

  551 Fifth Avenue, Suite 300 New York, NY 10176-0399

• 

  ABM Industries, Inc.

  2500 Metrohealth Dr Cleveland, OH 44109

• 

  ABM Parking Services, Inc.

  1459 Hamilton Ave Cleveland, OH 44114

• 

  ABM Industries, Inc.

  1375 E 6th St Cleveland, OH 44114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 31, 2023, I entered the *** terminal C short term parking at around 12:32PM and left at around 12:52PM and the total parking time is around 20 minutes, i.e. within 1/2 hour. In the *** official website (********************************************************************), it states very clearly that no parking fee for initial 1/2 hour for terminal B and C short term parking while terminal A does charge initial 1/2 hour. However, I was charged $5.25 at exit by the billing machine. I relied on the official website as my information source since there's no operators on spot to verify. Later I contacted the *** customer serivce but they claimd the initial 1/2 hour is also charged. This is very misleading information. Actually I did park on *** terminal B short term parking for 25 minutes in Nov 2023 and there's no charge upon my exit. Since *** is busy airport and the machine and official website should be consistent, or a lot of people will be mischarged for this $5.25 which is significant in total.

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********
  

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/2023 I parked my car in a parking lot zone ***** - *************** lot, because the sign said public parking after 6pm Monday-Friday. When I left I had a citation under my windshield wiper. Citation # is ******* you can barely even see it there printing is covering the number but the sign is very misleading I did not realize I was supposed to pay because it says public parking. I dont know if this is a mistake or what but I can not get ahold of the company. I will attach a photo of the sign and my citation from the Company ABM parking services. They need to make it clear that payment is required. That is so confusing even my brother that was with me thought the sign meant that it was free after 6pm or else I would have just paid. I cant be the first person confused by there signage and now they 50 dollars by 12/21/23 or 75 dollars after that date that is ridiculous

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got charged twice in the ************** on the 19th of December 2023. The license plate is *** ***, it was a ****** Camry. I tried reach them since last year, I did not get any single response from them. I paid $60 more and I want my money back.Thank you so much.

  Customer Answer

  Date: 01/14/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at ***********************************************************, on September 23rd, 2023. I paid at the kiosk and a receipt has been provided by the machine. I paid with by chase credit card. I displayed it on the front part of the windshield, inside the car, during my stay. Unfortunately, (and I know here it is my fault) I did not keep the receipt until this day. I received a collection notice for $50 which I am disputing. Again, I did pay (provided by credit card information with the correct license plate number) for my ********************** ($6.00), but I think the system malfunctioned that day (or even the adjacent days). How do I know? Because on September 29th, 2023 my chase credit card has been charged with a temporary authorization with the amount of $6.00. Just to reemphasize, I parked on September 23rd (not September 29th). I can provide the temporary authorization email from chase credit card as a proof see below. So, looks like the system (kiosk) was unable to finish the transaction on the 23rd, thats why on the 29th my chase credit card has been charged again. Again, I am fine with that. I would like to be able to pay for my parking for the 23rd. But, looks like even for the 29th, someone at ABM Parking was not finishing the transaction completely, or the system still malfunctioned and consequently my card has not still be charged permanently and the $6.00 still not appearing on my credit card statement. Instead I received the collection notice in the amount of $50.00. I am acting in a good faith and I do understand that sometimes the technology is failing us, but I also, based on the point of principles, do not agree to be overcharged for something that is beyond of my control (ABM system). And, again, I paid and provided my credit card on the kiosk on the 23rd. Thats why ABM Parking has it (my chase credit card) available on the 29th when the temporary authorization email has been received. So, to reinforce, I do agree to pay the amount posted (which was originally charged $6.00), but again, for some reason ABM parking did not finalize. I spoke with my *************************** (Credit card issuer) and they confirmed to me (I have the conversation recorded) that is nothing wrong with my cc and the entire fault belongs to ABM Parking for not finalizing the transaction or for their kiosk malfunction. I parked on the same lot before (see for example September 9th, 2023) and I had no issue (my chase credit card has been correctly charged with specified amount $6.00). So, please provide proper resolution on this issue and I can make myself available for a phone conversation. If I have to provide my credit card information again, over the phone to charge it correctly ($6.00) I will do so. To emphasize, ***** credit card customer service associates do not understand why ABM Parking did not finalize the temporary authorization on the 29th. We understood that on the 23rd maybe the system has been malfunctioning, but on the 29th, should have been up and running, right? Could be a training issue? At this point, I do not suspect predatory business practices (as some people on the ****** reviews suggested) and I am really and honestly willing to pay the correct and specified amount ($6.00). Up to that point (Sept 23rd) I had no issues parking there, and I hope the trend of no issue will be kept unchanged regardless of this incident.

  Customer Answer

  Date: 12/16/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding ABM Industries, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This parking garage vendor of Frys food says they will print a new ticket if lost. I lost mine after getting a prescription. AMB want's ***** for a "lost ticket" and will not re-print as ***** food says they will. Their vendor will suffer the consequences.

• Initial Complaint

  Date:11/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to wait for over an hour to receive my vehicle from the valet on 11/4/23. Upon receiving the vehicle I asked to speak with a supervisor, the attendant who handled my vehicle (*******************************) claimed to be the supervisor but dismissed my complaint. Upon calling this number ********** I spoke with a man who claimed to be the manager yet refused to give me his name, to allow me to make a formal complaint, and dismissed my concerns before hanging up the call after the I asked for his name for a third time. I was treated very poorly. This is absolutely unacceptable and not how business should be done, especially not how I would expect Cedars to take care of their patients. They wouldnt even attempt to come to a solution

  Business Response

  Date: 11/22/2023

  Thank you for reaching out regarding your experience with our valet operation.  We will research from our end and make sure this issue is addressed with our Manager and follow up with the employee on duty.

• Initial Complaint

  Date:10/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23 I parked at the ******************************************************************* Lot in ********* for less than 24 hours and had no idea that these were lots that you had to pay for. On 9/25 I received a text stating I owed for this parking. I paid $85 on 9/25 even though the fee for 24 hour parking is $15 at that lot, but since I didn't pay ahead I accepted the ***** surcharge. My notice # is ********** and my license plate is *******. Now I am getting a collections letter in the mail. There is absolutely nowhere online that I can find a customer service phone number and I emailed the company but no one has reached back out to me. This is the sketchiest business I have ever dealt with. I paid almost 6 times the amount that I should have for my parking and they are still trying to send me to collections??? These are insanely predatory business practices.

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday October 13th, I entered one of ABM's parking facilities in downtown *********** at the Public Library. When I arrived, as I was unfamiliar with the structure and parking garage, I asked an employee which floor did I need to go to, to get to the library. I was told to take the elevator, of course I wasn't told which floor (I was already standing at the elevator) and nothing else. It took me too long to find it, but fortunately someone riding the elevator with me helped. Hours later, I was ******* back to the garage as my research had taken much longer than expected and I didn't notice my blood sugar had been dropping. When I finally found my car (the signs there provide little to no information) I had dropped my original parking ticket. I spent twenty-minutes retracing my steps and looking throughout my car before I finally approached another disgruntled parking employee. This time, I asked a different employee working at the parking office window. First, he ignored me for about ten minutes. Once I insisted on getting his attention, I explained to him my problem and asked how I could pay.He at first ignored me again. Then when he finally came out, he asked me again what was wrong. I had already made quite clear what my issue was. He then had the audacity to say: Did you look for it? Are you KIDDING ME??????? He kept repeating the question, and I explained ad nauseam "Sir I've lost my ticket. My blood sugar is dangerously low, I need to pay and leave." He proceeded to not help me. He pretended to call his manager and then said "I can't help you". I paid $35 to be parked for 90-minutes to 2-hours. I believe this man intentionally did not help me. Also, if you lose your ticket and have to pay full price? That should be advertised as it is in most garages, you cannot simply make up policies because you don't give a s*** I will never go to the library in this location again. It would've taken the man maybe five minutes to help me?

  Business Response

  Date: 11/22/2023

  Thank you for reaching out regarding your experience with our parking operation. My apologies for your experience and please know that we take these types of complaints very seriously.  I have our team investigating the situation but please know that there is a lost ticket policy in place unfortunately all our parking operations.  That being said, as a gesture of good will, I will instruct our team to reach out to you and send you a reimbursement for the parking fee.   

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A parking lot was recently taken over at a movie theater and run by ABM Parking Services (********************************************************************). I did not realize that this company had taken over the lot, and there was no gate installed with card reader to leave the theater. I then received a text directly to my cell phone stating that I needed to pay online (i dont know how this company got my phone number). This company **** since sent me several letters and text messages (with information that I have not provided and I believe they obtained from my license plate). They have also sent me numerous letters threatening collections (again, information that i did not provide). The price associated with not paying for parking on two occasions is $16 ($8 per occasion). They have now issued me letters asking for collection of $240 (15X the original amount). This is predatory and absurd.

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered the lot at ********************************************************** on Thursday 9/7/23 at 11:21 AM I exited the lot on Friday 9/8/23 at 10:28 AM.I was charged $36.The posted rate is $18 for 24 Hours.I should have only been charged $18.I went to the website on the receipt twice and entered the information requested and have not received a response.

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************