Financial Technology
BrigitThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Financial Technology.
Complaints
This profile includes complaints for Brigit's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 299 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account was charged $9.99 despite switching to the Free Plan over 2 months ago. Due to this unauthorized charge, I immediately deleted my account and contacted customer support asking for a refund of the $9.99 fee. Since they have no phone number for me to contact, I have had to go back and forth via email for a resolution but to no avail. I received an email stating that since I had deleted my account, they could no longer refund me. This is absolute nonsense! I want a reverse charge credited back to my account.Business Response
Date: 07/11/2022
Brigit is in receipt of BBB complaint ID ******** filed by *************************** regarding a refund of our $9.99/mo Plus plan fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user cancelled her membership on 6/4/22. Brigit processes our Plus plan fees for the previous 30 days of service, this means the fee charged on 7/1/22 is correct and eligible for her account. There would not be any refunds eligible at this time. This user has since deleted her ******************** account in full on 7/9/22 and she is not being charged again, assuming she does not create a new Brigit account and sign up again for our Plus plan membership.
Brigit trusts that the information provided is sufficient to close this complaint. If *************************** has additional questions or concerns she is invited to contact Brigit directly by replying to the email we sent her on Saturday, 7/9/22.Customer Answer
Date: 07/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Initial Complaint
Date:06/24/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a premium subscription for $9.99/month and a $600 credit builder product. The app had connectivity issues with my bank beginning 30 days ago. CS advised that they do not have a resolution for the connectivity issue. I asked for a refund of the membership fee, to which they declined and told me to cancel my subscription. On 6/22 I inquired about my credit builder product IF my subscription is canceled. On 6/23 CS advised that they cancelled my subscription and closed my credit builder account, of which I have already paid $350 towards. They claimed to have only refunded $30 and deny that I have been paying $50/monthly since January 2022. Even after sending CS statements and proof of payments, they are denying that I paid them anything more than $30 since January 2022 toward the credit builder product. I demand a refund of $350 (which includes all builder payments and subscription fees) including the $30 in "savings". So a total of $380.Business Response
Date: 06/24/2022
Brigit is in receipt of BBB complaint ID ******** filed by ********** ***** regarding confusion of their Credit Builder payments.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found the user signed up to pay $5/month for their Credit Builder account. When a user closes their Credit Builder account, we disburse the funds the user paid us back to them. This user only paid 6 installments of $5, meaning the funds that have been paid were $30. $30 was sent back to this user on 6/23.
******************** trusts that the information provided is sufficient to close this complaint. If ********** ***** has additional questions or concerns they are invited to contact Brigit directly by replying to the email we sent them on June 23rd.Customer Answer
Date: 06/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Per the attached statements, it is in black and white that I have paid WAY more than $30. Furthermore, I did not close the account. Your customer service closed the account after months of technical errors on YOUR end. Per the statements, it is CLEAR that I paid well over $300 per the last several months and I demand my money be returned immediately. Even if you do continue to lie, I have already disputed with my bank and have no problem escalating this with a complaint to the DOS.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********** *****
Business Response
Date: 10/13/2022
This user has a past due balance of $150 for the $50 advances we sent her on 2/15, 3/1 and 3/19. We cannot close the account with a past due balance.Customer Answer
Date: 10/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
THERE ARE NO PAST DUE BALANCES YOU MORONS! YOUR VERY OWN CONSTANT AND HARASSING EMAILS STATE THAT I OWE SERO! HOW CAN I POSSIBLY REPAY $0!!! THE DISPUTE WITH MY BANK CLOSED MONTHS AGO, OF WHICH I WAS REFUNDED $150 THAT YOU SCAMMERS STOLE FROM ME. I DO NOT OWE YOU **** AT THIS POINT I WILL CONTACT THE ATTORNEY GENERAL BECAUSE YOU GUYS ARE LUDICROUS HARASSING SCAM ARTISTS
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Initial Complaint
Date:06/16/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have Brigit which I have borrowed 50 twice. I stopped subscription and went to free plan as not to get automatic advances. This was in April. However in May they sent me 35 dollars I cobra rpthem asap to let them kno2 I didnt tell them to send money as I was closing this account. No one listened as a result thi# acct was closed ***** *****. So now I set up repayment on June 15 with new bank. Then ypthe6 tried to use the credit card to **** me **** which I never authorized and now I can not can. Brigit. Just want to be cancelled and mo5 charge$ or given ,only again. Want m6 **** back or not charged.Business Response
Date: 06/16/2022
Brigit is in receipt of BBB complaint ID ******** filed by ****** ******* regarding a refund for her $9.99 monthly Plus Plan fee.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user signed up for our $9.99/mo Plus plan on 2/17/22 and has never deactivated this plan or switched to our Free plan. This user currently has an outstanding advance of $35 for the funds we sent her on 4/29/22. We are showing this balance was due on 6/30 but the user initiated an early payment today. We are also showing this user spoke to a customer service agent earlier today and they processed a one time courtesy refund of $9.99 to their account. Once they repay their advance, we will gladly cancel their Plus plan membership.
Brigit trusts that the information provided is sufficient to close this complaint. If ****** ******* has additional questions or concerns she is invited to contact Brigit directly by replying to the email she created earlier today.Customer Answer
Date: 06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:06/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are refusing to cancel my subscription:Business Response
Date: 06/03/2022
Brigit is in receipt of BBB complaint ID ******** filed by ********************************* regarding the cancelation of her Plus Plan membership.
Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.
In this instance, Brigit found this user has an outstanding advance due on her account. We sent her a $50 Instant Cash advance on 5/21/22 which is due for repayment on 6/6/2022. We cannot cancel memberships while there is an advance payment due. Once this user repays their advance, we will be able to remove her from our $9.99/month Plus Plan membership.
Brigit trusts that the information provided is sufficient to close this complaint. If ********************************* has additional questions or concerns she is invited to reply to the email we sent her which contains this same information.
Customer Answer
Date: 06/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They need to cancel the membership. They are able to, they just refuse to. I wasnt even aware I was signed up for the membership.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Customer Answer
Date: 07/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This cannot be resolved until they Cancel the membership.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Brigit is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.