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Business Profile

Financial Technology

Brigit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for Brigit's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brigit has 2 locations, listed below.

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    • Brigit

      838 Avenue of the Americas Fl 6 New York, NY 10001-4194

    • Brigit

      36 W 20th St # 411 New York, NY 10011-4212

    Customer Complaints Summary

    • 301 total complaints in the last 3 years.
    • 72 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a credit builder account which is $600 and you make monthly payments then receive it all at the end.. I closed the account, however they keep reporting to the credit agencies it is not closed when it first closed they reported it as closed then they keep re opening it making my credit score fall more and every time I email about this and provide proof of my account being closed all they can say is they are reporting accurate information ! It is affecting my credit score tremendously and they refuse to fix it.

      Business Response

      Date: 09/23/2022

      Brigit is in receipt of BBB complaint ID ******** filed by ******* ***** regarding her Credit Builder account status. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

      In this instance, Brigit found this user closed the account on 8/11/22. Our records indicate that we are reporting this account as closed, however this user might not be seeing that on her reporting just yet. Credit reports only update once per month. Credit bureaus take at least 30 days to update reporting. This user should expect to see an update to her account within the next few weeks. 

      If ******* ***** has additional questions or concerns she is invited to contact Brigit directly by replying to the email that we sent her. 

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with Brigit and my original bank account was compromised so I know longer use that account. I attempted to go into the app and update my account info however the app will not allow me to because I have a balance due. I am trying to fix the issue by adding a new account so I can continue to make my payments. Instead, my credit is going to be ruined you cannot speak to a human being their customer service is an absolute joke. I will never ever sign up for an app that doesn't allow me to speak to a human being. They are so cookie cutter, and, in a box, there are issues that are outside of a box such as mine. My daughter was thinking about signing up for Brigit I told her don't do it they are awful. My credit is going to be ruined all because they will not let me update my information so I can get them PAID.

      Business Response

      Date: 09/12/2022

      Brigit is in receipt of BBB complaint ID ******** filed by *************************** regarding their past due balance.

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

      In this instance, Brigit found that we sent the customer a secure link to pay their balance with another checking account so we could then switch the bank account connected to Brigit. While the customer read our email, they did not respond to our email or initiate payment of their past due balance so we can proceed with switching their connected account. We urge the customer to reach out again if they need further help, otherwise they may reference the email we sent on 9/11/22 containing instructions on how to complete their desired actions. 

      Brigit trusts that the information provided is sufficient to close this complaint.

      Customer Answer

      Date: 09/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed out my credit builder account with Brigit which has $120 in it that is money I put into the account as a savings. When I closed the account their website says it would take 3 days for my bank to receive the payment. It has been two weeks and I have been contacting them via email (there is no phone number to contact them). I keep being told their engineers are working on it with no other info.

      Business Response

      Date: 09/12/2022

      Brigit is in receipt of BBB complaint ID ******** filed by ********************************* regarding the disbursement of their Credit Builder savings. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

      In this instance, Brigit found that the $120 savings amount was sent to the customers checking account on 9/2/22. The funds can be located in their checking account transaction history on 9/6/22 under the transaction name Brigit, Credbuild.

      Brigit trusts that the information provided is sufficient to close this complaint.

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep gather personal information and then E mailing it to me. It's mostly what I have purchased or bills I paid I change my password to try to keep them from getting info but they still get it this is very concerning

      Business Response

      Date: 09/12/2022

      Brigit is in receipt of BBB complaint ID ******** filed by *************************** regarding receiving balance and budget alerts from Brigit.

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

      In this instance, Brigit found that the customer created a ******************** account on 6/25/21 and connected their checking account the same day. They are currently on the Fee plan which offers balance alerts and budgeting tools. The customer has never reached out to our ************* team, or made attempts to delete their account. We have completed the deletion today so they will no longer receive balance alerts. 

      Brigit trusts that the information provided is sufficient to close this complaint.

    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried multiple times to log into my account and change my membership to the free option. In order to log in you have to have a code that comes via text, the text never comes!!!! I've reached out to them four different times and I have never gotten a resolution just the same automated response which is no help. I just want the free option and my $10 back for a membership I tried to cancel.

      Business Response

      Date: 09/02/2022

      Brigit is in receipt of BBB complaint ID ******** filed by **************************;regarding the cancellation of her Plus plan membership. 


      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 


      In this instance, Brigit found that ************************* emailed us yesterday and the agent she spoke to cancelled her membership for her. We have also found that she requested a $50 Instant Cash advance on 8/8/22, thereby using our service in the month of August. As her Plus plan was active during the month of August, she would not be eligible for a refund. With her membership cancelled as of 9/1/22, she is not being charged going forward. 


      Brigit trusts that the information provided is sufficient to close this complaint.


    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have created a credit builder account a year ago with Brigit and I have over $600 that is owed to me! They keep telling me it's a technical issue and that the engineering team is looking into it. This is getting ridiculous, especially the fact I am not getting compensated in any way for this inconvenience for a service I paid to hold my **** money!

      Business Response

      Date: 09/01/2022

      Brigit is in receipt of BBB complaint ID ******** filed by *************************;regarding a technical issue that is preventing us from closing his Credit Builder account and disbursing his savings. 


      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 


      In this instance, Brigit found that this user alerted us of this issue 3 days ago and we have filed a ticket with our engineering team. Credit Builder issues can be time consuming but we want to ensure ************************* that his issue was logged and will be reviewed. Once we have an update for him, we will let him know. We have also refunded his July and August membership of $9.99 each, which he will see via his bank account in the next 2-3 business days and we have skipped his September membership fee, meaning he is not due for a $9.99 membership fee until 10/25/22. 


      Brigit trusts that the information provided is sufficient to close this complaint.


      Customer Answer

      Date: 09/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just checked my bank account and was charged $9.99 on August 26, 2022. I never subscribed to anything of theres an would never use anything associated with my account over the Internet. Im asking for my money back. I am disabled and DO NOT get that much to last for 30 days and not in the best of health and trying to get that fixed

      Business Response

      Date: 09/01/2022

      Brigit is in receipt of BBB complaint ID ******** filed by ******************* regarding a refund of her membership fee. 

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found this user signed up for our $9.99/mo Plus plan on 8/9/2022. As of this writing, she is currently on our Plus plan. There would not be any refunds eligible for this account. We have deactivated the Plus plan for this user and she is not being charged going forward. 

      Brigit trusts that the information provided is sufficient to close this complaint.


    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They continuously try to debit my account for ****. I have told them to stop, complained and they will not cancel this. I did not authorize this

      Business Response

      Date: 08/29/2022

      Brigit is in receipt of BBB complaint ID ******** filed by *********************** regarding our $9.99/mo Plus plan membership fees.

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

      In this instance, Brigit found that this user signed up for our $9.99/mo Plus plan on 6/24/21 and requested a $50 advance on 12/9/21 and has yet to repay this advance. We cannot cancel a Plus plan membership fee while a user has an outstanding balance. Once this user has repaid their balance of $50, we will gladly be able to cancel the membership fee. If this user would like a payment plan to take care of their past due balance, they are advised to contact us at *********************** so that we can provide them with one.

      Brigit trusts that the information provided is sufficient to close this complaint.

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been going through my credit reports and filing Identity Theft Affidavits for a slew of false, erroneous accounts being opened in my name. This is seems to be one of those. I have never had any dealings with this company but yet they posted on my credit reports that not only I had an account, but that I missed numerous payments, which is destroying my credit with these false claims. I am demanding their trade line be removed from all my credit reports (Transunion, Experian, Equifax) immediately and permanently as I do not nor have I ever had dealings with this company.! My attorney has advised me to utilize this forum to present a formal notification to this company, and give them a chance to rectify this situation, because if not, litigation will be filed and they will have to respond to a summons. Remove immediately and permanently from all my credit reports.

      Business Response

      Date: 08/16/2022

      Brigit is in receipt of BBB complaint ID ******** filed by *************************;regarding a fraudulent Credit Builder account.


      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims.

      In this instance, Brigit found no account with this user's email or phone number in our system. For a resolution, we would need the email and phone number associated with the Brigit account. We advise this user to contact us via *************************************** to reach a ************* associate that can assist in locating the account for this user. In the meantime, this user can also file a claim with Transunion, Experian, and Equifax if they have evidence of identify theft.


      Brigit trusts that the information provided is sufficient to close this complaint.


      Customer Answer

      Date: 10/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Good day, my name is ************************* and I was informed to contact you all in order to explain why the company Brigit, and their response did not solve anything. Id like for the complaint to be reopened to allow me to post my Identity Theft Affidavit, for which they asked for, as proof for the fraudulent account on my credit reports. It is attached to this correspondence.


       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Customer Answer

      Date: 10/06/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I dont know if this is a robot responding or if this company just has an incompetent individual who is set in charge to respond to complaints, but either way, I have told this company I never opened an account with themwhich begs the question.? If I didnt open the account with these people, then HOW WOULD I KNOW THE ACCOUNT INFORMATION FOR IT THEN????? I swear this isnt rocket science. Ive provide the last 4 of my SSN.AND an identity theft affidavit..this shouldnt be hard..IVE ALREADY DISPUTED WITH *********** AND AS OF TODAY 10/06/22 it has been removed from my Transunion report but HAS NOT been removed from Experian or Equifax as you all are trying to fight it. REMOVE FROM ALL 3 CREDIT REPORTING AGENCIES IMMEDIATELY! 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 11/17/2022

      As this user has not provided us with any new information, our response stays the same.

      In this instance, Brigit found no account with this user's email or phone number in our system. For a resolution, we would need the email and phone number associated with the Brigit account. We advise this user to contact us via *************************************** to reach a ************* associate that can assist in locating the account for this user. In the meantime, this user can also file a claim with Transunion, Experian, and Equifax if they have evidence of identify theft.

      Brigit trusts that the information provided is sufficient to close this complaint.

      If the user cannot provide us the information for the account, we cannot locate it. The user will need to file a claim with their credit reporting bureau. 

    • Initial Complaint

      Date:08/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have closed my account with Brigit and deleted my account. They continue to send me text messages even when I have told them to stop. This is harassment.

      Business Response

      Date: 08/12/2022

      Brigit is in receipt of BBB complaint ID ******** filed by ***** ***** regarding the deletion of her account.

      Please be advised that Brigit takes consumer complaints seriously and all complaints are thoroughly investigated. Sometimes Brigit may ask consumers for additional information or evidence to support their claims. 

      In this instance, Brigit found that this user emailed us yesterday, 8/11/22, and her account was deleted in full. 

      Brigit trusts that the information provided is sufficient to close this complaint.

    Brigit is NOT a BBB Accredited Business.

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