Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a lot of inconsistency in receiving a response from the dispute department. I first submitted a dispute for a product not received by an online fraudulent company. I filed a dispute with Current because I did not receive the product. My request was essentially denied because the business came back and said they provided the product which I did in fact, not receive. I sent an email on April 6 to the dispute department to get further detail details into why my claim for the dispute was denied. I spoke with another person on the Current support team on April 16 who said I would receive a response in 5 to 7 days again after he had escalated my matter I still have not received any type of response from the business the customer service through the app is total **** I demand a response from this company within the next 14 business days. Thats how long you have to reply before your penalized from the BBB. Now get your **** together, Current and contact me.

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint Case #********. We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.

  
  Thank you for your support.
  
  Regards, 
  Current

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Most absurd bank I have ever seen. Does not respond to disputes. Employee literally admitted they wanted to be in federal prison. List disputes on my account.

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You did nothing. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for unauthorized charges that found on my account after spending several months in the hospital for cancer treatment. All these charges occured while I was in the hospital and all these charges occured in locations 6-7 hours away from me once I was released and home I noticed both my wallet and phone was missing. I got a replacement from through insurance and that's when I noticed all these charges. I notified current immediately and they filed a unauthorized charge dispute. Like everyone one says of course they denied it. I filed an appeal on and I even sent them a statement from the ** stating I was in the hospital during this time at my home city, several charges was at hotels 6-7 hours away from me. I did contact some and management sent me email responses basically verifying I never stayed there I was not even in there system as having been there in the last year. Even with this proof current disputes team again denied the appeal saying it didn't meet there standards. I have also filed a complaint with the **** the federal agency that overseas banks that use deceptive practices against customers and does wrong doing. ********************** is terrible it seems no matter how much solid proof you give them the disputes **** will still deny and dispute. I will include as many screen shots as possible.

  Business Response

  Date: 05/20/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed an email on 4/19 that my new Current card has been shipped. I had no idea what Current was so I was confused. 4/20 I downloaded the app and used my email to log in. I realized it was a bank card that someone fraudulently opened in my name. I contacted the company through both chat and email. Both told me they would escalate my issue with their fraud department, but because I didnt open the account, they could not close it. I let them know the card was shipped to an address I hadnt lived in over 10 years ago, and it needed to be deactivated before it arrived to the person. They could not deactivate the card nor close the account. A supervisor told me it would be handled by the fraud department, but here it is a day later and I have not heard anything. I do not know any financial company that will not shut down an account as soon as fraud is mentioned. They have no urgency when it comes to this matter. Im trying to buy a house this summer and Im trying to get this handled before someone is able to do damage.

  Business Response

  Date: 05/05/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #**********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, an unauthorized party was able to change both the phone number and email address associated with my account. This breach resulted in the individual gaining access to my account and subsequently changing the PIN on my debit card without my consent. I first became aware of the issue when I noticed suspicious transactions on my account. The following unauthorized charges were made: October 23, 2024: $150.00 to ****** $20.00 to Heights Food Mart November 6, 2024: $20.00 at HEB, $50.75 at HEB, $50.75 at ***, $12.45 at ************** November 7, 2024: $87.51 at ****** $5.40 at ****** Date Unspecified: $36.00 at ****** ********** Upon discovering these transactions, I contacted Current to dispute the charges, stating that they were unauthorized. My initial dispute was denied. I then filed a police report and submitted it to Current; the claim was again denied. A second police report, containing more detailed information about the transactions, was also submitted, but the dispute was still *********** an effort to resolve the matter, I contacted several merchants involved in the transactions: ************** provided a written statement confirming that no transactions were made on any of my accounts during the months in question, and that the $150 charge appeared to be fraudulent. They advised I dispute the transaction with my ***************** confirmed that the transactions in question were not made through my ****** account. They suggested the charges were likely fraudulent and that I should dispute them with my bank. Although ****** sent an email confirming this, Current dismissed the email as not looking legitimate and denied my dispute once again.After receiving a final denial letter, I contacted both ****** and Current in a three-way conference call. An ****** representative reiterated on the recorded line that the transactions did not belong to my account and stated they would send another confirmation email. Despite this, my claim was again denied.

  Business Response

  Date: 05/01/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am writing in response to your inquiry

   Regarding my complaint against Current (***********) involving unauthorized access to my account and the company's failure to refund the stolen funds.

  
  

  Despite promptly reporting the fraudulent activity, filing a police report, and participating in a conference call with the involved merchant to confirm the unauthorized nature of the transaction, Current has failed to resolve the matter professionally or ethically. I made every reasonable effort to cooperate with their investigation process, providing all documentation and verification required. Yet, their response has been dismissive, and they ultimately refused to return my stolen funds.

  
  

  It is deeply concerning that a financial institution like Current could allow such a security breach, then mishandle the claim so severelyespecially given the evidence I presented and the steps I took to verify the fraud. This experience has been frustrating and disappointing, and I believe it highlights serious deficiencies in their customer service and fraud protection policies.

  
  

  I am requesting that Current revisit my claim, issue a full refund for the unauthorized transaction(s), and provide a detailed explanation of how they plan to improve their security and customer support going forward.

  
  

  Sincerely,
  
  ****** **********
  
  
  
  
   
  

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Better Business Bureau complaint team, my name is ***** ******** and I am a 30 year old Irish man with autism who has been sending "Current" apology emails since June of 2023 apologizing to "Current" profoundly about my past actions that forced them to permanently close my account back in June of 2023, which seems to not work to get "Current" to accept my apologies for my past actions, because they always email me back saying "Hi *****, Thanks for writing in. We looked into this for you and we were able to confirm that your account is ************************ closed. Our Fraud team sent you a more detailed email regarding your account on [Jun 12, 2023]. Please refer to this email for further information regarding the status of your account and any remaining funds, if applicable. You can search your inbox for an email with the subject "An Important Message About Your Current Account". We also suggest checking your spam and junk folders. We apologize for any inconvenience this may have caused and thank you for your understanding. The above response is the one I always get back from someone at "Current" and all I am asking "Current" to do is to let me open up a brand new bank account with them, because it has been long enough since "Current" permanently closed my account back in June of 2023, so please help me to get "Current" to allow me to open up a brand new bank account with them now, please and thank you.

  Business Response

  Date: 05/05/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 05/13/2025

  I am rejecting Current response, because it is getting close to 3 years now since they permanently closed my account with them back in June of 2023 and the United States Law states that Current has to permanently delete every single bit of information they have on me once my previous account has been permanently closed for about 3 years or so and they are absolutely refusing to obey that United States Law, which means that they are willing to get arrested to permanently keep me from ever opening up a brand new bank account with them ever again, even though I have already profoundly apologized to Current over 10 times now about my past actions.

  Business Response

  Date: 05/14/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] Current won't let me open up a brand new bank account with them, even though I have profoundly apologized to Current for my past actions and it seems like to me in my very own opinion that Current isn't accepting my apologies and that is the absolutest most horrid action from Current, that they have ever done to me and I will keep rejecting your responses (Current), until you cave in and let me open up a brand new bank account with you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with ********************** Financial that was closed with a remaining balance. Customer support had not helped me with the process of releasing the balance of my account since closure

  Business Response

  Date: 05/02/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current will not release $100 pending transaction from a hotel stay even after the merchant has released and finalized the transaction. Current is claiming they will hold this money for 31 days. They lied and claimed this was due to the merchants hold and that is not the truth. The lack of transparency is deplorable. I want my pending $100 transaction from a hotel released back to my account immediately!!!!

  Business Response

  Date: 04/30/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make a target transaction using my current debit card and the transaction failed immediately on 04/02/2025. From that Moment I have been fighting an ongoing battle with them to get the funds back from the transaction and it seems be no one elses fault other than current. I reached out to support every day and was told the transaction would take no longer to expire and the funds will be released on 04/14/2025. It is now 04/15/2025 and this issue still hasnt been resolved, my life is now being put in jeopardy because no one has 600$ to just lose for no reason. You cant hold my money like this for no reason The merchant in question Target has provided sufficient evidence that the refund was processed immediately, A supervisor has informed me that higher *** would immediately start investigating after 4/14 but no one has done anything yet On 4/02/25 the original transaction was made and the order was cancelled immediately while the transaction was still pending On 4/07/25 the transaction updates to ******** for no reason even though the transaction cancelled on the merchant side On 4/09/25 the transaction reverted back to normal and the original charge of ****** was still there

  Business Response

  Date: 05/06/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went to buy some eyeglasses to this store I did and spent 500 dollars when I checked my email they had cancelled my order so I made a dispute with current to receive my money faster and because the eyeglasses company refuse to give me a refund even though they had cancelled my order I explained all of this to the representative of current she did the claim all good there. So today I checked that I lost my dispute because the company sent them pictures of picked up glasses with another person info on it not my signature or anything they believe them and canceled my order even though I showed them the cancellation notice they sent me

  Business Response

  Date: 05/08/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards,
  Current