Complaints
Customer Complaints Summary
- 476 total complaints in the last 3 years.
- 190 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** sent countless emails to the merchant via chat beginning April 2022 regarding an update on my claim with Airbnb I was advised that the claim was denied then when I sent in proof that the merchant agreed to fully refund me . Current dispute department emailed me stating the claim was reopened and the appeal request was approved on 08/17/22 and would take 45 days or has been way past that time frame and I have not received ANY update on this claim.04-24-2022 6:36 PM RDzM-vbmE-yy1F-**** $594.12 AIRBNB ********** 04-25-2022 6:21 PM ptsg-9hOK-SNJ2-lkxg $663.07 *****************Business Response
Date: 11/09/2022
Thanks for reaching out. Our team will be reaching out to the email address on file for your account to provide more details on your appeal request so please keep an eye out there.Customer Answer
Date: 11/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I have received a few more emails from the dispute department they are claiming Airbnb has refunded me fully however
they are confusing the transactions with another reservation The $774.78 was for a completely DIFFERENT RESERVATION that charge was linked to reservation # ********** with Airbnb that was cancelled and refunded. I disputed the ****** &594.12 which both charges are for reservation # ********** . The merchant Airbnb only refunded me $****** for that reservation but thr confirmation email they sent me stated they fully refunded which they still til this day have not. I opened a dispute with Current for the $594.12 charge with an included copy of the screen shotted email showing I was due for a full refund but the merchant only partially refunded. I am trying to fathom how are guys are confusing these transactions for the other and telling me I was already fully refunded when I clearly have not been. Please do your due diligence in getting this claim resolved this is not a little bit of money and it has not taken over 120 days to get this resolved even with the proof that I provided.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 11/21/2022
Thanks for the follow-up. Per the email sent by the Dispute team on 11/16/2022, we will return the available funds via a refund check, in accordance with the terms of our Account Agreement. Allow up to fourteen (14) days for the processing and mailing of the refund check. Please note that the arrival of the check may require additional waiting time. For any additional questions you may have please refer to that email for further information.Customer Answer
Date: 11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:10/17/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son passed away . I have provided all the documentation and they closed his bank account . They are requesting additional documentation . I am trying to get clarification , and speak with someone . I only receive automated responses. I am denied in chat and they wont provide transcripts now as well. They wont allow me to speak with a real person .Business Response
Date: 11/07/2022
We appreciate you reaching out and forwarding the proper documentation to process your family's member account closure. It looks like your request was processed and an email was sent as confirmation. If you need additional assistance, please reply to the email sent by our member experience team and they will get back to you.Initial Complaint
Date:10/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 14th for 2 unauthorized transaction $530 at target and another for $212 at target. I was at work when these transactions happened without my consent. My account was clearly hacked Into.Business Response
Date: 11/07/2022
Thanks for reaching out. Based on the facts of the investigation, your claim was found to be valid! The provisional credit previously issued to you will remain in your account as a final credit. Were happy that this was resolved in your favor and consider the dispute case closed. If you require further assistance, please reply to the email sent by our Dispute team.Initial Complaint
Date:10/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed dispute on September 27 for multiple unauthorized transacarjons. To be Specific I wanted to dispute ALL of MeetMe credit charges and multiple 4 Apple transactions and * **********. Federal law states unauthorized transactions are eligible for provisional credit after 10 business days.. well its been well over 10 business days, Im writing this on the 14th business day I believe and I still havent received my provisional credit and Making bills hard on me..Business Response
Date: 11/07/2022
Thanks for reaching out. I'd be happy to take a look into this for you. Unfortunately, I am unable to locate an account with the information provided in your complaint. We'll be following up with an email to gather more information, so please keep an eye out there.Initial Complaint
Date:10/12/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a dispute in which they denied. I then filed an appeal and they told me because the email did not come from ******************* that it was denied. This is one of the many reason I know Current does not do their due diligence. Cedar Fair owns *******************. The email from the MI adventures representative was *****************. They did not look into my dispute nor did they reach out to the companies involved. As for the *** charges, they wanted me to provide documentation, but again did not reach out to the companies to get more info. If they did, they would know its unauthorized. I don't have the ability to see where the charge came from because Current closed my account and when they charge came out it did not state who/where the charge came from -- so how exactly am I supposed to provide documentation in this case? They again refuse to thoroughly investigate and do their due diligence when it comes to disputes. I have been emailed about this for weeks and it will take them weeks to respond. At this rate, I won't get this resolved for another year. I have also reached out to their social media team who is no help. In addition, they don't have a call line, which is ridiculous. They are using the pandemic as a way to no longer answer calls. I would like a response from the dispute team, my appeal reopened and my funds deposited sent via check since they closed my account without providing any details as to why. My next step will be reaching out to my attorney general. After that, I will be seeking legal action.Business Response
Date: 11/02/2022
Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible. In addition, it appears you requested an appeal on your dispute, however, your appeal was denied due to not providing sufficient evidence to support the claim. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final.Customer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I provided the correct and updated documentation regarding this dispute. I have not received an update for this NEW information I submitted since almost 2 months.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer Answer
Date: 11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I submitted new and correct information following that date. The disputes team stated that the email I submitted did not come from *******************, which it in fact, did. I even submitted another email from ******************* that stated specfically the charges were unauthorized. This was never reviewed nor did I receive a response since Oct 7. As for the *** charges, the agent never provided me with what they needed from me. The *** charges had no one to contact in the description. I relayed all this information for everyday since October 7 and no one has replied. I even attached the documents that prove that charges like ******************* are fraudlent. For MI adventures, I submitted a new document, which was never reviewed. Current is ignoring the new information I submitted plus the information I am requesting about the *** charges, which is illegal. All in all, my case needs to be reopened. I have, again, submitted new documentation (which Im happy to send again) and I am requesting information so I can submit the documentation for the *** charges accordingly.
Thank you for your time.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 12/05/2022
Thanks for reaching out. Were truly sorry to hear about the outcome of your dispute and understand how frustrating it can be. We take fraud seriously, and our Disputes Team uses industry best practices and research to investigate claims. Id suggest replying directly to the email that you received from our Disputes Team, as theyd be able to share more information about the decision that was made.Initial Complaint
Date:10/12/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 31st, my online account with Current backing, or ***************** was hacked, then the hacker proceeded to transfer my savings to my checking, and then go to a ********* in **************, **, I live in **************, and withdraw all of my money. It was 2 different transactions at 2 different *********. One was $518.33, and the other was ******. There was even a transaction for $770.33 that I was able to cancel as soon as it happened by resetting my pin because I was watching this hacking happen on my account in real time. I contacted Current via their online support chat and immediately disputed the charges. They opened a dispute, then a few days later I get an email that they decided not to refund the funds to my account. I appealed this and immediately received another email that they looked into it again and decided they would refund my funds. Never got them. I followed a police report as well in that city in ******* and I have a copy of it. They got camera footage of someone using the atms to take my money, however could never identify them so no charges against anyone were made. Nonetheless, my money was stolen. Now, just today I reached out to current to find out whats up and they never actually appealed the dispute and they would not without more evidence besides a police report. I dont have more evidence because I dont have receipts because it wasnt me. I police report is plenty evidence.Business Response
Date: 10/31/2022
Thank you for reaching out. We apologize for the delay in crediting your account. Your account has been credited for the disputed amounts of $518.33 and $618.32 on 10/13/2022. We are happy that this matter was resolved in your favor and consider the dispute appeal case closed. If you require further assistance, please reply to the email sent by our Dispute team.Initial Complaint
Date:10/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 4th, 2022 I decided to reallocate some funds to a new internet bank called Current Bank. I did this by linking my account at ******************************* (which of course is in my name) and transferred money via EFT/****** made one transfer for 10,000$ because that is the limit for ****************** per day. The first deposit was completed and there was no issue from what I could tell. On October 5th, 2022 I submitted my second and final deposit of another 10,000$ to Current Bank and the moment the transfer arrived to Current Bank I received a notice in the app that my account is now restricted and under review. I also received an email asking me to submit extremely confidential data such as my facial scan and copy of my ID as well as a **** in my name at the address that was provided to them. Now this really irritates me since to open the account there needs to be verification of identity. To link my secondary financial institution (addition financial) there needs to be verification. And from ******************s side of things I needed to go through a ton of verification to move 20,000$. It's not like a 20 or 50 dollar transaction we are talking about here it is a pretty sizeable amount and for anyone who knows anything about banking it is pretty difficult to move that amount of money without passing all of the various verification methods along the way. That being said, Current Bank still found it necessary for God knows what reason to restrict and "review" an account for "my security" when the only two transactions on the account are deposits... Oh and then there's the laughable customer service that you can only contact through a chat in the app, whi is most likely a bot relaying scripted messages and constantly saying refer to your email. I did submit the information they requested begrudgingly, and they have still not lifted the restrictions on my account. This is unacceptable on so many levels and unprofessional as h*** I want access to my $$Business Response
Date: 10/31/2022
Hi, thanks for bringing this to our attention. I can confirm that following an internal review of your account, we will no longer continue servicing your Current account. I'm afraid the decision is final, and your account will remain closed. We sent you a notice informing you of the decision and responded to your questions or concerns via email regarding any remaining balances and deposits to your account. It looks like we requested a hold harmless letter or letter of indemnity. The issuing bank should be able to request this and the funds can then be returned. Once this has been received, the funds will be returned.
Customer Answer
Date: 11/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This is not an acceptable response. You have not given any reason as to why you closed my account in the first place and I do not wish to have the funds returned to the account I would like you to write me a check for the balance that you have in possession and send it to my address on file. I have closed many of my bank accounts because I am worried something like this may happen again so I do not want to have my funds in the hands of people like you. So no letter of indemnity shall be written, if you would like a letter of indemnity from me I will gladly give you one but only if you are going to issue me a check for the balance that you hold from my account.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business Response
Date: 11/17/2022
Thanks for the follow-up. We dont generally provide specifics related to the difficult decision to close your Current account. However, please know an objective and detailed analysis of account and transaction history, along with intelligence collected from sophisticated external sources, supports our decision to part ways. Based on this analysis we strongly believe appropriate action was taken. The remaining balance on the account was returned to the originating source. Please reach out to the bank that initiated the deposit for further information.Initial Complaint
Date:10/06/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/29/2022 received notification from the bank, current, that my account was closed without proper reason. Prior to closing account, a deposit was approved and with multiple failed contact attempts, I still have yet to receive confirmation of a check being sent for the balance remaining in my checking account. This company is committing fraud and I am due a check for the remaining balance in my account. The deposit posted to the account after notification of closure.Business Response
Date: 10/18/2022
Hi, thanks for bringing this to our attention. I can confirm that following an internal review of your account, we will no longer continue servicing your Current account. I'm afraid the decision is final, and your account will remain closed. We sent you a notice informing you of the decision and responded to your questions or concerns via email regarding any remaining balances and deposits to your account. We recommend referring to that correspondence for further information.Initial Complaint
Date:10/05/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent to prison January 5th, 2021 and during that time my ex-girlfriend, girlfriend at the time, and was in possession of everything I owned, my bank card is the item involved in this situation. This card received all of my taxes, stimulus, and a 300$ child credit from the months of July-December of 2021. Sometime between June- July of 2021, she had some of her friends over and a bunch of my things were stolen. My phone, guns, television, and also my wallet which naturally had my bank card in it. She wasnt sure if she misplaced my wallet or if it was stolen, but the card still had a lot of money on it. I was hoping that the card was just lost but she didnt have access to my bank because my phone was gone and my phone number was the access to log in, and she also didnt have access to my email anymore because of the two factor authentication on Apple products. When I got home I was hoping to get access to my bank and there would still be around $10,000 on it hoping it was just lost. I got out of prison February 19th, 2022. I was trying to gain access to my email but I had to go through a process since I didnt have my phone & could not receive the authentication through my phone number because i couldnt get the old number I had before back. It took a while before I even gained access, somewhere in June of 2022, then I could gain access to my bank. Once I logged onto my bank and saw the funds it was down below $10. I contacted them and told them I wanted to dispute the transactions from June until the card stopped being used. They said it would be a maximum of 90 days before it would be resolved. By the 90th day I still havent heard from them so I called & they said sorry for the wait, to give them 1-3 business days and I would hear something. On the 3rd additional day I still havent heard back. I called twice and they never called back. I had to use the 24/7 chat in app to get in touch with them. They were no help whatsoever. I have screenshots of the chat.Business Response
Date: 10/18/2022
Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.Customer Answer
Date: 10/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
They have given me no information on WHY it was decided nor have they any reason to deny it. I literally have proof that I was in prison at the time the transactions were made and that I wasnt the one who made the transactions. Its called FRAUD. This is completely ridiculous that ** having to go through this much trouble to get MY money back that I did not spend. That I did not authorize anyone to spend.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business Response
Date: 11/04/2022
Thanks for reaching out. Were sorry to hear about the outcome of your dispute. Although the decision made for your dispute is final, were happy to reopen the investigation if you have any new documents that support your claim. If you have any documentation, photos, screenshots, or written communication related to the transactions that were disputed, please upload them by replying directly to the email our Dispute's team sent you and they'll get back to you.Initial Complaint
Date:10/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had two unauthorized purchases made on my account in August for $80 and $350, both made on the same day and within a few minutes of each other. I work as a caregiver at a senior center, and I am a student, so this is a huge amount of money for me. Naturally I filed disputes for both purchases. On the first go around, one of the agents made a mistake and one of the disputes didnt get filed, so I had to go through the process of filing a dispute again. I understand that we are human and mistakes happen, so I let it slide. However this combined with what happened next makes me think that current is either outright scamming customers or is just negligent. The dispute for the $350 purchase didnt go through. I contacted an agent on the app, who told me that no error was found and I should email them for proof. Next, I called the merchant who made me aware of two very important details: 1) The name on the purchase did NOT match the name on my card, meaning that if current had properly investigated, they should have immediately known this was a fraudulent purchase 2) current NEVER contacted the merchant in the first place so how could they have come to any conclusion??I sent this information to the support team along with my request for more information. All I got sent back was a bunch of jargon, and nothing to address the fact that they never did their due diligence, nor did they send me proof claiming otherwise. I would like for my claim to be THOROUGHLY reinvestigated, seeing as it was allegedly never investigated in the first place, and if it comes back that there truly was no error found, I would like hard evidence that shows actual communication with the merchant, and the proof that it was my name attached to the purchase and the card.Business Response
Date: 10/18/2022
Thanks for reaching out. Our Disputes team recently sent you a more detailed email regarding your dispute's final status and provisional credits. Please reply to this email if you're looking for more information on how they reached this outcome. They will get back out to you as soon as they have more information or if they need to investigate further.
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