Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 7, 2022 my tax refund was sent in the amount of ****** the account was closed on the June 29th they said to send address so they could send check they still haven't sent it they said they sent it onJuly 14th that would take 21 days it was the 25th day again on the August 4th the same thing here it is the 50 day still no check

  Business Response

  Date: 09/08/2022

  Thanks for reaching out. I apologize for the trouble you might be experiencing. It looks like the check was received. If you need to verify your check, please call the number on the top of the check and provide them with the check information. If you have any additional questions, please feel free to contact us at ******************* or chat with us live via the app. 

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from the app and you guys took my $2,300 I have reported it to the police. I want the funds transferred back to me In the form of a check or a direct deposit. I have sent numerous emails and have also filed a police report today and a final email to get this fixed ************ ***************-***** is my name ******************** I am also reporting to the BBB right after this email And if there is a process to reactivate my account please let me know for I have done nothing wrong.

  Business Response

  Date: 08/30/2022

  Hi, thanks for bringing this to our attention. I can confirm that following an internal review of your account, we will no longer continue servicing your Current account. I'm afraid the decision is final, and your account will remain closed. We sent you a notice informing you of the decision and responded to your questions or concerns via email regarding any remaining balances and deposits to your account. We recommend referring to that correspondence for further information.

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  You did not send any email regarding my balance you guys have kept dodging this same exact question!!! I already know my account is closed BUT YOU GUYS HAVE NOT SENT ANY INFORMATION ON HOW I CAN GET MY MONEY! I had a $2,300 balance on my account and I am demanding my money!!! I HAVE CHECKED ALL EMAILS 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********************
  
  
  
  
   
  

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Its been 3 years you guys stole my money 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********************
  
  
  
  
   
  

  Business Response

  Date: 12/20/2022

  Hi, thank you for reaching out. We've followed up with you via email. Please reply there with any further questions!

• Initial Complaint

  Date:08/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I woke up one morning with a unauthorized transaction which was 200 dollars from a company Ive never used or heard of I contacted the current team and after a couple of weeks they said there was no mistake and didnt return me my 200 but they never gave me a description why my dispute was not a error. This happen in April to this day they havent replied back to reopen the investigation or give me more information.

  Business Response

  Date: 08/30/2022

  Thanks for reaching out. Were truly sorry to hear about the outcome of your dispute and understand how frustrating it can be. We take fraud seriously, and our Disputes Team uses industry best practices and research to investigate claims. Id suggest replying directly to the email that you received from our Disputes Team, as theyd be able to share more information about the decision that was made.

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They closed my account without notice and took my cash and it was my main bank that I received direct deposits into ********* is a scam

  Business Response

  Date: 08/30/2022

  Hi, thanks for bringing this to our attention. I can confirm that following an internal review of your account, we will no longer continue servicing your Current account. I'm afraid the decision is final, and your account will remain closed. We sent you a notice informing you of the decision and responded to your questions or concerns via email regarding any remaining balances and deposits to your account. We recommend referring to that correspondence for further information.

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29th 2022 I made a purchase from my debit card. It was for a forex membership. The total stated it was 99GBP. My account was charged 121USD. So I opened a dispute on August 2nd 2022 for the amount of $20USD because I Was charged more that what was displayed. About a week later I noticed I no longer had access to the membership I paid for so I emailed the merchant and let them know since they canceled my membership I would be closing out that dispute and refilling for a new one of the total amount. I talked to a current employee through chat and they advised me they would close out that dispute in 3-5 days and that I may file a new one. I have proof of this conversation. So Im okay August 23rd 2022 I get a email from current. They tell me that they have closed out the dispute in the merchants favor and I let them know that the employee I spoke with told me I could close that dispute to file for a new one since I no longer have access to the membership. They basically write me off and tell me to **** it up. So I am out of $120. They stopped responding to my email and lied to me telling me everything would be fine and not to worry. I dont have $120 to just throw away. These are the people who ask us to trust them with our money. It very ridiculous.

  Business Response

  Date: 08/30/2022

  Hello, thank you for reaching out. I reviewed your account and found that our card processor concluded that no error had occurred based on the facts of the investigation. While we understand this may be frustrating, unfortunately, the outcome of the investigation is final. Please note we take our dispute claims very seriously and investigate them to the fullest extent possible.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent a **** debit card to my address in my name that I did not request, I tried to call the number on the card and got an automated response with no choice to speak to an actual person. It took me 3 days of emailing back and forth to get them to say they would shut that card down. They ask for personal information I did not give them. Today 2 more cards came to my address from this company in names of people who have never lived there. When trying to contact them about this abuse of my mailing address the response was they could only answer questions from email on an account. All I asked for was a number to call that I could speak to someone about this issue. I think this company is committing mail fraud and who knows what else on the financial end by sending out cards in fictitious names.

  Business Response

  Date: 08/30/2022

  Thanks for letting us know that you did not create a Current account. We looked into this for you and we were able to locate the account in question. Rest assured, we have closed the account and deactivated the debit card(s) associated with the account. While we can understand that you may wish to have additional information on this account, we are unable to provide specific information without a police warrant, subpoena, or other formal law enforcement request. Should you be able to provide this information, you may send it to **********************. If you have any other questions, please contact us at ********************** and we'll be able to further assist you.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15 I filed a dispute regarding a ATM. I reached out to the **** who told me to reach out to my bank which is current. I reached out to them and filed a dispute. On May 27, I received a email stating they were giving me a provisional credit but I never received it. I reached out to them via chat and call everyone kept saying they will send a follow up to the dispute team and someone will get back to me within 48 hours no no one ever got back. I kept reaching out but no response. Then one agent said just wait for the 90 days to be up and it will be a permanent reversed back to my account. Its been passed 90 days and I have reached out and no b one has helped me or said anything v about my $500. They just keep sending follow *** and no one is reaching out. This is not be the first time the dispute team has done this. They never help and money just be getting deducted with no resolution!

  Business Response

  Date: 08/30/2022

  Thanks for reaching out. It looks like the dispute was won in your favor, and the final credits have been issued. Our Disputes team recently sent you a more detailed email regarding your dispute's final status and provisional credits. Please reply to this email if you have any further questions.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible experience from start to finish. In July 11 I set up a payment transfer to go from my current card to my ***** Fargo account for $25 . A few days later I get an email from ***** Fargo stating my account is closed and that all payments will be rejected/returned back. I was advised that the $25 payment didnt go through and that it will be credited back to my current bank account. ETS9-knnW-****-hIRU is the transaction ID. Once July 23 hit I realized I never received my payment back from ***** Fargo . So I called their Loss Prevention team who advised me no payment was received from Current/ChoiceFinancial and they encouraged me to file a dispute with my bank. Which I did on July 24 2022 I then recieve an email from current bank stating that no error occurred for this transaction and no credit/refund would be issued totally confused I chatted into current dispute department and asked why. How on earth did they reach this conclusion when I provided them my ***** Fargo statement showing the payment was never received and even gave them the phone number to ***** Fargos Loss prevention department for them to confirm the information as well. None of which was done. Current did not do their due diligence with this very simple dispute in my eyes and honestly I would no longer use their account services once I get this issue finally resolved. It is too much of a headache that they dont have a phone number to speak to an actual human and then to be told my dispute wasnt credited when I am clearly due a refund for this *************** have provided all details on my end and never once recieved a letter stating how they came to this conclusion on my claim. I can tell they handled this dispute poorly they never reached out to ***** Fargo to confirm anything because if they did they would have been informed the same thing I have been informed since July.

  Business Response

  Date: 08/30/2022

  Thanks for reaching out. I was able to look into this for you and can confirm that a final determination has been made regarding the *** dispute. Based on the facts of the investigation, we have concluded that no error occurred. As a result, unfortunately, no credit will be issued to you. You may request a copy of the documents or a written explanation used in determining the final outcome of the investigation at [email protected]. I apologize for the trouble, should you have any additional questions, please reply directly to the email sent from our Disputes team and they'll get back to you. 
  

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   ***** Fargo has NOT received the payment for the $25 therefore my money should have been refunded back to my current account. I have already called ***** Fargo they advised that my bank needs to open a dispute for a charge back. Where did my payment go this dispute needs to invoice ******************* as well as current because someone isnt doing their job because my money still hasnt been found. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 11/03/2022

  Thanks for the follow-up. Our team will be reaching out to the email address associated with your account so we could gather more information regarding your concern. Please keep an eye out there.  

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i disabled both my physical card as well as my virtual current card due to losing my phone and so now since i dont have access to my phone number that was linked to my current account, im unable to unlock either card to gain access to my money. i have sent them SEVERAL emails hoping to regain access to my money to no avail. there shouldnt have been any reason at all why i dont have access to my money today. i am really very upset about this

  Business Response

  Date: 08/30/2022

  Thanks for reaching out. I apologize for any trouble you might've experienced. It looks like your telephone number was recently updated. If you're still experiencing trouble accessing your account, please let us know at *******************. We'd be happy to further assist you. 

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a mobile deposit of $43.29 and on August 16th 2022 and today of this complaint the check still hasnt clear yet and I waited grand total of 7 days and they kept giving me the run around and I want to close my account Ive been with this bank over a year and they still not giving me service I wanted

  Business Response

  Date: 08/29/2022

  Hi there, were sorry to hear this! Just to clarify, the time frame shown in the app is an estimate of when your deposit will settle and is subject to change. Mobile check deposits can take from 3-5 business days to post to the account. After further review, it looks like your deposit was settled on 8/23/2022. We apologize for the inconvenience this has caused, feel free to reach out to us at ******************* with any questions or concerns.

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******************