Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Understandibly, I logged into my account on my other phone due to my travelling outside of the country (to ******) and because of the recent risks of being held up at the border when returning home (despite being an American citizen). It seems like Current locked my account because of this on Friday April 4th and sent me an email about it. I responded to the email with the documentation requested on Sunday April 6th; however have been ghosted since, even when I provided all the documentation requested. Ive attempted to follow up on Tuesday April 8th but again was ghosted.Current is holding over $5000 is a limbo because they are just ignoring clients after they comply with their KYC requests. Its just poor practice and Id appreciate if I could get my account reinstated.

  Business Response

  Date: 04/21/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with merchant Target on 4/3/25 in the amount of $228.38, I needed to cancel the order so I could come back and modify it at a more convenient time. Ive ordered from target numerous times using this account and *** had to cancel a few orders prior, generally when I cancel the preauthorized hold is immediately released. This time it was not, Ive since been in contact with **** in the chat and via phone all tell a different story. The first ******** told me to wait until Wednesday 4/9, I did only to be told by an **** in chat on Wednesday I need to wait until 4/15. I called in because that seemed insane and was told I need to wait until today 4/10 now after speaking with sup ****** I have to wait until tomorrow when does this end??? They admitted this was due to an error between merchant and their network and the transaction has also doubled as of Wednesday night to $456.76. Which has taken my account into the negative so if this isnt resolved by payday Ill have money taken out of my check that I need. Why am I the only one taking the biggest lose as the consumer? I hate to give any company a hard time but Im a single mother and this was my grocery money to feed my household my account is now in the negative and Im scared on what to even do. Please help me.

  Business Response

  Date: 05/05/2025

  To Whom It May Concern,

  We are currently conducting our internal review of the complaint submitted by Complaint ID: ******** and would appreciate additional time to provide a thorough response.
  Please let us know if an extension until 5/12/25 can be granted.
  Thank you for your consideration.
  Best regards,

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  They where able to release the funds after some time and I appreciate the managers in their support center who worked with me to get the matter resolved. 

  
  
  Sincerely,
  
  ***** *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mobile bank has repeatedly rejected multiple check deposits from different issuers, including a U.S. Treasury tax refund. When I contact support, they give me the same generic message: that they "could not verify the check with the issuer" and that I should contact the issuer myself. Ive done that all checks were confirmed valid by the issuers. Despite this, my bank offers no real explanation, takes no accountability, and instead suggests I go somewhere else.Its beyond insulting I know with certainty that these checks are legitimate, yet they continue to deflect with copy-paste responses. Theres no way to get more information, no transparency, and no path to escalate the issue to a real support team. Its frustrating and unacceptable.

  Business Response

  Date: 05/02/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this bank for almost 4 years. They are scammers and very incompetent. I have lost thousands of dollars from this company. My recent issue . I got a refund from air bnb (which I was to purchase my flight with) They released the refund then current forced the charge. Now they are saying they cant dispute this and Im just out of my money (couple hundred dollars) I have emails from ******* stating the refund and to contact my bank but current is literally acting like they dont know whats going on , its super stressful and most times I just give up but Im fed up ! I cant continue to be robbed by this bank. They also lie about doing disputes and they just deny . I would like them to review my account and actually get my money back or take legal action . I honestly dont know what to do . They dont answer the phone , they have no advice and laugh at you

  Business Response

  Date: 04/17/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case # *********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards,
  Current

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]They have given me 7 different reason of why I never got my money back. Now they are stating I disputed the transaction on apr 3 saying unauthorized which is a complete Lie ! I have all the emails from current trying to get my money back . My money was refunded from ****** and then charged again from my account. I have all the emails . To show this . I never said unauthorized I said double charged . I have the receipts . Please give me my money back 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 05/15/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. Please see the attached documents as a response to the consumer's concerns.
  
  -Letter From Current
  -Statement 
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards,
  Current

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27th, 2025 I had my Current Debit Card ending in 5057 stolen from me. The perpetrator took my card and went and made eight transactions from February 27th, 2025 to March 15th, 2025. The total amount of the transactions were $93.55. There were four merchants involved (****** ***** ***** *****). I contacted all four merchants, explained the predicament of my situation, and had them all conduct the transactions and investigate their systems. They all completed their investigations and emailed me as such, letting me know theyd reimburse me for the stolen funds. I filed a dispute with Current on March 15th, 2025. In only two days they denied my claim, not conducting any investigation or attempting to reimburse me for the unauthorized transactions. I have appealed three times to attempt to get these funds back. I am filing this claim here to get this resolved in my favor.

  Business Response

  Date: 05/09/2025

  Dear BBB Representative,
  We are currently in the process of reviewing the concerns raised in the above-referenced complaint and are working to complete a thorough investigation. At this time, we kindly request additional time to complete our review and provide a comprehensive response.
  We appreciate your understanding and will follow up with our findings and official response no later than May 16, 2025.
  Please let us know if this extension can be accommodated or if further documentation is needed in the meantime.
  Sincerely,
  The Current Team

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Current account keeps denying my attempts to use it repeatedly, paying bills of any type and most other use. Ive emailed and chatted numerous times to find out why and absolutely no help and even condescending remarks back. I was told by one rep I couldnt use it to pay my gas bill Currently prohibits it.

  Business Response

  Date: 04/22/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] I got no help from business, I understand SOCON, everything else including emails they should review was very poos customer service. I emailed them specific info and they email me back asking what I need. Ridiculous 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi on February 24th I paid my utilitie bill of ****** I accidentally paid the full amount I meant to pay 200. I instantly called the light company who reffered me to call my bank so I did the bank filed a dispute on March 5th I got a email from ************* list stating they canceled the entire ******. My bank on March 14th gave me a provisional credit of ******. I reached out informing them the entire payment was canceled. They said they cant do nothing on March 28th they closed my dispute and awarded me ****** I'm still missing 200$ I've reached out via chat ******** ect on numours occasions with no resolution all I want is my 200$ that's still missing

  Business Response

  Date: 04/22/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards,
  Current

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed current multiple times add additional transactions to dispute************************************* Today I received a provisional credit for the original transaction disputed but all emails to add the additional transactions from the same vendor on the same day have been ignored. I should not have to wait another 10 business days for a provisional credit because someone is ignoring my emails.All transactions from the vendor were never credited and my account was closed and locked without reason. **************** said the transactions were declined but they were not and would fall off after pending and they did not. I have multiple emails to *********************************** to add all transactions to my dispute but they continue to be ignored. I was waiting on that money to pay my bills as I am currently unemployed since this happened.

  Business Response

  Date: 04/23/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with fraud from **************** where someone had taken directly out of my payroll check through ADP. I got ahold of Cross River and got an email saying the account was closed immediately after I report it.(Account: **************** deposits of $500 each totally $1,000

  Business Response

  Date: 04/11/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards,
  Current

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $339 dollars Incident Description I contacted this bank to report unauthorized charges on my account, explaining that I was not the one making them. While speaking with customer service, I noticed additional transactions being attempted and urged them to cancel the pending charges immediately. However, they informed me that pending charges could not be stopped. Frustrated, I expressed my concern but decided to wait and see if the charges would eventually drop o?.When the charges didnt fall o? and posted to my account, I contacted the bank again. They assured me I would receive a credit while they conducted an investigation. However, despite clear evidence that the charges were unauthorizedand despite my prompt report to their customer service while the fraudulent activity was ongoingthe bank ruled in favor of the company responsible for the charges, Hiwingo.I decided to investigate Hiwingo further and found that it appears to be a scam operation. This raises serious questions about the banks decision. How could they side with a company that clearly operates in bad faith, especially when I had reported the unauthorized transactions as they were happening? It feels as though the bank actively enabled the theft of my funds by refusing to stop the payments when I first called and by ultimately siding with this suspicious company who never even responded to me as their customer. Their lack of action and failure to protect my account has left me feeling betrayed and deeply concerned about the integrity of their investigation process.

  Business Response

  Date: 04/11/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your recent message. Id like to clarify that I have already submitted all of the requested documentation and information regarding this dispute, including:
  
  A copy of the email I sent to *******, which received no response
  
  The police report filed in January, submitted after the initial investigation and appeal
  
  Additional supporting documents and communication threads related to the case
  
  
  Despite providing this evidence, I have yet to receive a detailed explanation or documentation of the investigation findings. Ive only been told that an investigation was conducted and that no errors were foundwithout any substantial proof or transparency into how that conclusion was reached.
  
  
  What makes this situation even more confusing is that in my previous communication with ***, I was informed the case had originally been decided in my favor. Then, without clear explanation, that decision was reversed. Since then, this has become a prolonged and frustrating process with no clarity or accountability.
  
  
  At this point, Im requesting a full and detailed response outlining the investigation process, the evidence reviewed, and any communication from ******* that was taken into consideration. I believe I have been more than cooperative in providing everything asked of me and deserve a thorough and timely resolution.
  
  
  Thank you for your attention to this matter. I look forward to your prompt response.
  
  
  

  Subject: Request for Full Investigation Reports and Correspondence Related to Dispute
  
  
  
  
  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ****