Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the victim of identity fraud a year ago. At that time, I froze my credit and I have my credit being monitored by a few different credit unions. No one should be able to open anything in my name, so when I got an alert from my credit union saying that a new account was opened in my name, I checked into it immediately. This company opens accounts without credit checks. Here is the information from the alert from ***************. Please assist me in getting this business to close this account immediately before someone manages to incur debt in my name. Please have the company "Current" show that they have done this and to provide me with the proof. ..March 2025 Credit monitoring: New Account A new account has been opened.Account Balance $0 Account Number ******************Address ********************************** Creditor Name CURRENT Industry Type Non-traditional card

  Business Response

  Date: 03/20/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards,
  Current

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  So here's the problem. In addition to contacting the BBB, I was finally able to contact someone at the company.  This message from them is inconsistent with the email that I got after discussing this with their fraud team.  I have not yet checked with the credit bureaus because they said it may take some time to show up.  But it is imperative that it is corrected because I may be applying for a mortgage.  I read the letter attached here, but I want to include the email that they sent to me, because they are not consistent:

   

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  ****** *** ******* ** **** **** *** *** *** ****** * ******* ********
   
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  ***** ** *** ********** **** *** *** **** ** **** ********** *********** ** **** ******** ** *** ****** ** ******* ******** *********** ******* * ******** ********* ** ***** ****** *** *********** ******** ****** *** ** **** ** ******* **** ************ *** *** **** ** ** *************************************************************
   
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  ******* * ***************
  **** *** ******
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  ** *** **** *** ***** ********** ****** ***** ** **** ******* * ***** **** ** *****
   
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  It appears that they may have done what they need to do, since they allowed an account to be opened using some of my information, so they need to correct it.  Then they should change the policy of allowing accounts to be opened without a credit check, like every other bank does.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *******
  
  
  
  
   
  

  Business Response

  Date: 04/14/2025

  Dear BBB,

  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  

  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  

  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution.

  Thank you for your assistance.
  

  Best regards,
  Current

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  I contacted the three credit reporting agencies today.  The fraudulent account was still on my history within the past month, but it seems to have been removed from all of the records with the credit agencies.  Please revise your policy of opening accounts without a credit check.  I am sure you could let potential customers know that you will still open accounts if they have some issues on their credit history.  I think people should be able to open accounts and do lots of other things with less than perfect credit, because that process can be so unfair to people who have had financial difficulties, and that is quite common in this era of inflated housing and medical costs and wages that are decades behind.  But you should not allow fraudulent accounts to be opened.  I am lucky that I have excellent credit, even though I have had someone use some of my information to try to open credit in my name, and I don't think I should have to fight this hard to get an account closed that used my information to fraudulently open an account.  My credit was frozen over a year ago after ********** notified me that someone was using my information.  This is the first time that I have had a problem since then.

  Sincerely,
  
  *** *******
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent account was opened in my name at a previous address. There was no personal information verified and a card was shipped to the fraudulent user. The company did not appreciate the urgency of fraud and provided no way to address. I had to try to login to the fraud account made with my email they had taken. Even after that, the company was hesitant to address the fraud. This is not acceptable. It seems too easy to create an account and commit fraud and impact a credit report. I had a new account reported on my Credit Report for which I never opened.

  Business Response

  Date: 03/27/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a dispute against the merchant, *********, due to not receiving a refund for returned merchandise. However, Current Bank denied my dispute, ruling in favor of the merchant. Upon reviewing the evidence provided by the merchant, I noticed that it only included shipping details confirming the initial delivery of the item to me. At no point did I dispute the delivery; my claim is that I returned the item but was never refunded. Attached, you will find supporting evidence to reopen the dispute and conduct a further investigation.

  Business Response

  Date: 03/25/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/28/2023 The account is only reporting to 1 credit bureau not all 3 I would Like for it be removed off of credit report

  Business Response

  Date: 03/18/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response.
  
  Thank you for your support.
  
  Regards, 

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13, I placed an online order via Target for delivery. ****** placed an hold for $204.15 for that order. That order was cancelled due to ****** not being able to deliver it on the same day. I have been in touch with Current over 8times since 2/13 trying to get this remedied. They told me to wait until the hold falls off. I have. It is now 2/27 and even thought this matter was escalated and their **** have followed up, Current management team has not reached out to me with any resolutions. Anytime I ask for an update, I am told that they will email me once the transaction settles. I chose Current because I was so tired of the mainstream banks and their fees. But this experience has been more than disheartening. The **** have no clue what other departments are doing. One *** told me to tell ****** to release the funds. So I called ****** and spoke with their leadership and they told me on 2/24 Target will release the hold and then the bank should also release the hold and reverse the pending charge. I even chatted with a ****** *** on 2/24 and they confirmed that, To date, Current management has not reached out or responded to any of my follow *** (and even their own team members whom I have chatted with follow up). This is not acceptable and customers deserve better. I want that pending charge reversed as soon as possible. It has been 2 weeks since that order was placed and cancelled. The lack of customer consideration is unacceptable. Receipt #: ******************************************************* 

  Business Response

  Date: 03/12/2025

  Dear BBB,
  
  We are submitting our response to the consumer complaint, case number #********. Attached is a letter from Current addressing the customers concerns, providing details on the situation and our resolution.
  Please review the attachment alongside the complaint for a complete perspective. If any further information is needed, feel free to reach out. We appreciate your time and assistance in facilitating a fair resolution.
  
  Best regards,
  Current

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current locked my account for suspected fraud with my money still in the account and my tax return is going to there as well they told me 2 to 3 business days I will have and update still nothing account still restricted then they keep lying saying they sent. Me a email I needed to respond to but the never sent anything at all I need my account unlocked because besides the money thats locked in there I also have over 6000 dollars going there in a few days its inconvenient & I have bills and rent etc kids to feed I dont have time for my account to keep being played with and they keep lying about a email & prolonging the situation its ridiculous

  Business Response

  Date: 03/11/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response.
  
  Thank you for your support.
  
  Regards, 
  Current

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have provided this bank with $1,000 of my hard earned money and they refuse to refund my money in accordance to there article C12 it states if my account is closed i can request a refund my accounts been closed since January ******************************************************************************************************* prior my account is closed being that my account was closed my refund shouldve been issued.

  Business Response

  Date: 03/26/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response.
  
  Thank you for your support.
  
  Regards, 

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a checking account with ********************** and they closed my account without a good reason and I still had money in the account in the amount of ******* and I want my money from them in the external account that was linked with them

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a unauthorized charge on my card that I didnt do and it shows in my banking Ive never visited that site before and they tried to charge my card ***** times before it went through and I filed a dispute and I won 1 transaction that was 20$ and lost the other transaction that was 145$ Ive never made those transactions and current refuses to refund my money

  Business Response

  Date: 03/07/2025

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find the relevant documents:
  

  -Letter From Current
  
  These documents provide insights into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective.These attachments demonstrate our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.

  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution.
  

  Thank you for your assistance.
  

  Best regards,
  Current

  
  

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im submitting a crime in regards to Current ****************************, and a company called ********, the company Id on the bank log is ***************** and the receipt number is ******************************************************** Heres the thing, Current Bank (the bank that Im using) will not help me, they close my disputes saying inadequate evidence when they give me a phone number that doesnt work (number being **********) and I cant email them because I cant find any info online about this company. I dont know what to do, and this bank is not helping me whatsoever. If you could help me out Id be very appreciative. Thank You.Transaction Amount: $199 Date of Transaction: 2/6/2025 Brand in question: ****************

  Business Response

  Date: 03/12/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response.
  
  Thank you for your support.
  
  Regards, 
  Current