Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered some clothes on Christmas Eve that was supposed to arrive with 3-5 business days. I not only didn't receive the clothes but they took over 40 days to get delivered. I told the company that I would like a refund because I moved by the time clothes would have arrived. Merchant agreed with the refund and was processed 2/12/2025. Current dispute team has been taking the time reviewing my dispute take much longer then needed to review my dispute when I've provided documents. They will continuously give you the same response of waiting 90 days and customers are not allowed to talk to the dispute team. I've been pretty much told to wait until I here from the dispute team

  Business Response

  Date: 02/19/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:02/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just notified that current opened an account in January without my authorization. Due to past identity theft my SSN has been locked down. If they had run a credit report I would have been notified. They should have fraud practices in place to prevent this. I need them to shut this account down immediately and I need it removed from my credit report.

  Business Response

  Date: 02/28/2025

  Dear BBB,
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution. Thank you for your assistance.
  Best regards,
  Current

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two emails from current saying that I opened up a bank account but I did not. 2 Days later I received a notice that current account was open and it was now showing on my credit report I called the company to report a fraud they said they were escalate the situation but they did not give me any resolutions how or why they allowed someone to open up an account with my identification. They also did not give me a timeline on the resolution from the escalation team or any reasonable means of documentation so I can submit to the credit appeals defending my identity against account that was supposed to be open with current.

  Business Response

  Date: 02/27/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heres a template for a notice to cure dispute to the Better Business Bureau regarding ********************** / Current. You can customize it as needed:---**[Your Name]** [Your Address] [City, State, ZIP Code] [Your Email Address] [Your Phone Number] [Date] **Better Business Bureau** [BBB Address] [City, State, ZIP Code] **Subject: Notice to Cure Dispute Regarding ********************** / Current**Dear Better Business Bureau,I am writing to formally submit a notice to cure regarding my ongoing disputes with ********************** / Current. I am requesting clarification on the methods used by ********************** to investigate prior disputes related to my accounts. Below are the details of the transactions in question:1. **Cash App** - Amount: $130.00 - Dispute Date Opened: October 13, 2023 - Dispute Date Closed: October 27, 2023 2. **Smart Credit** - Amount: $29.95 - Dispute Date Opened: March 15, 2024 - Dispute Date Closed: March 26, 2024 3. **90-Day Credit Experts** - Amount: $300.00 - Dispute Date Opened: March 16, 2024 - Dispute Date Closed: March 29, 2024 4. **Golden Bear Restaurant** - Amount: $83.05 - Dispute Date Opened: January 05, 2024 - Dispute Date Closed: January 19, 2024 The total amount in dispute is $543.00.I am seeking a resolution to these issues and wish to settle this matter amicably. Additionally, I intend to end any future relationships with ********************** / Current if these disputes are not resolved satisfactorily.I kindly request the BBB's assistance in facilitating this process and ensuring that my concerns are addressed promptly. Thank you for your attention to this matter. I look forward to your response.Sincerely, ********* *******

  Business Response

  Date: 02/25/2025

  Dear BBB,
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution. Thank you for your assistance.
  Best regards,
  Current

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I would like to proceed with Arbitration to determine the resolution to this on going issue as I believe fraud has been committed as I requested proof of investigation as it was not sent to me ,also with still showing lack of evidence as I dont have much to give in documentation of whats being asked of me I was scammed by 90day credit as they failed to provide evidence of work done but this would be another failed attempt with investigations however contract was made to be conspicuous and deceptive to scam customers out of money, also i request for phone calls to be investigated as I requested to cancel the account with ***** credit experts prior to them taking my money still after several attempts throughout one day but for months which I had to block them for how many attempts they were charging my account regardless of anything I requested cancellation prior before they stole my money they never mentioned to me about a cancellation form! They offered some of my money back out of the $300 due to lack of documentation to provide me on the work done for my credit report I was offered $150 but representatives never got back with me which further tells me they were in the wrong at some point to be willing to solve the issue. Im fully aware of the contract but I also requested cancellation and the company refused with continued service with now arguing I signed a contract for service but failing to mention I requested cancellation prior before they took my money from my account. ***** credit experts stated that I had to pay SmartCredit which was $29.95 to be able to properly access my account properly due not pay over time just to basically have me reinstate my account just to turn around and claim they found nothing wrong ! Which is not true Im reporting scam and also bank fraud for improper use of customer banking institution after many failed attempts even before requested cancellation.

  I also complained to current about the golden bear restaurant how they cooked and prepared my meal under pork which caused me to vomit all over they bathroom I let management know but the manager insisted on being argumentative over the situation so I paid the entire bill even though I never ate the meal because of how  they mishandled my meal.I requested a manager the lady stated shes the manager & that I still needed to cover the bill even though I mentioned the lack of care my meal was prepared and the rude service from the manager.

   

  I do not agree to the investigations as they lack evidence and transparency as I request for arbitration to settle this matter as Im a victim of fraud which is why I no longer trust the services of Current or use Current as a source of banking anymore due to the ongoing situations.

  Sincerely,
  
  ********* *******
  
  
  
  
   
  

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a. Account with ********************** an they are holding my money for no reason at all me an my kids been hungry for two days because they holding my hard working money I'm so stressed out to where I can't even function right an my kids are hungry I need my money now

  Business Response

  Date: 02/24/2025

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution. Thank you for your assistance.
  
  Best regards,
  Current

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with Current. They didnt honor my dispute and say they did a thorough investigation. I live in *******, ******* and the transaction was in *******, **********.

  Business Response

  Date: 02/12/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current closed my account for false allegations. My daughter has leukemia, an organization contacted funds for groceries and sent me a check. I still have the check, foundation letter and information. They declined check and next day closed my account for fraud. This foundation is very much legit and has even attempted to reach current. I want my account back , I didnt do anything wrong and if I cant get my account back I want my money expedited to me. This is crazy

  Business Response

  Date: 03/04/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have reviewed the complainant's details and were unable to verify their identity based on the information provided. A letter has been attached to notify the customer accordingly, including the next steps they can take.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because Current has been very difficult and unprofessional with this situation and I have no other choice. I filed a dispute on a $600.64 charge on my account on November *********. I was issued provisional credit on Dec 6th until they investigated my dispute. On Dec 19th they reversed the credit and told me my dispute was denied with NO explanation. Even after i provided valid proof from the merchant themselves saying they were issuing me a refund on Oct 25th because my package was delivered to the wrong address, they still denied my dispute. I contacted them on Dec 14th 2024 to file an appeal to get MY funds back and was told by Supervisor ****** that i would get an answer on my appeal no later than Dec 24th 2024. I never received an answer & or even an update, after that i had to constantly reach out to current and was given the run around every single time. Most agents didnt care to help and supervisor ****** was & has been very dismissive and not willing to help me throughout this very stressful situation. She ignored my emails & even forwarded them to other agents. She lacked empathy and customer service skills. After waiting a whole month for an answer on my appeal I was told 2 different answers hours apart which makes absolutely no sense, at first I was told to provide more documentation even though I did that initially, then after providing it once again I was told hours later that my appeal was denied and that basically there was nothing they could do about it (Agents *********** specifically). I in fact did have all valid proof but **************************** disputes team is doing a lousy job at helping costumers get their funds back from scam merchants. Theyre being very shady and have horrible business practices. I want MY $600.64 refunded because I did not receive any products or services from the merchants!! Current has also caused me major stress, and a big money loss since November of 2024. They need to do better

  Business Response

  Date: 02/18/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #). We have thoroughly reviewed the situation and provided our findings to the customer in the attached document, which is referenced below.
  
  -Letter to Consumer
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current
  
  

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I included all my correct information. If you look up my Current account with the email i provided you will find all my acount info and this is tbe reason i had to come to BBB because yall are again refusing to actually help! I had to make previous complaint about a whole different issue with yall months ago and yall found my account easily. So i dont buy this excuse! Im still waiting for some actual help and my $600 back!! 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 03/07/2025

  Dear BBB,
  
  Thank you for forwarding the customer's additional feedback. We regret to hear that they do not agree with our initial assessment. Our intention is always to ensure that our customers are fully satisfied with our ******************** and products, and we take all feedback very seriously. To address the customer's concerns further, we have provided an additional response.
  
  Please find attached:
  
  -Letter from Current
  
  We kindly request your assistance in reviewing this letter and helping facilitate a resolution.
  
  Thank you for your support.
  
  Regards,
  Current
  
  

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up and have several emails about a banking account being opened in my name however I have never even heard of this banking card. I also have an email where they have sent money to a person named *****. I do not own this account and I want it closed now.

  Business Response

  Date: 02/06/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/24 i made a purchase from a website called ************ for some auto parts and it went thru what they don't tell you is they put a hold on your card after a purchase for whatever reason and I lock my card everytime after a purchase so my car declined it the 1st time they tried to put a hold of $65.85 and on the 23rd 2 days later they charged my card $65.85 even tho no purchase was made so. I filed a dispute with my bank Current and I got ahold of ************ they said it was a hold on the account and I should recieve it in 7-10 business days now that I knew i assumed the bank would resolve it but nope they refuse to give it back even though it's plain thievery

  Business Response

  Date: 02/06/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current