Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute on a charge that was made at some hotel in ******** about a week ago. I never made the transaction and when I called the hotel the lady at the front desk was absolutely no help whatsoever and told me to call my bank and file a dispute. So thats exactly what I did and today I got notice that my dispute was denied. Thats almost $200 that Im now out of because currents employees dont know how to do their jobs and actually investigate a dispute without just denying it and not even giving a legit answer as to why it was denied. Id appreciate it if the dispute was reopened and someone actually looked into this charge because I did not make it!

  Business Response

  Date: 02/04/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violation of regulation z. Did not investigate my fraud dispute properly or thoroughly, will not provide contact information or documentation for the merchant . I was scammed on a website from ***** that has no contact information and they refuse to elaborate on how they reached their conclusion

  Business Response

  Date: 02/05/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case # *********. Please see the attached document for an update regarding this matter. 
  
  -Complaint Response 
  
  Thank you for your support.
  
  Regards, 
  Current

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a transaction with ************ on the basis of receiving merchandise that did not match the description. To support my claim, I submitted a PDF to Current detailing the situation. The document included my order confirmation showing the items I had purchased, as well as email correspondence with the merchant where I informed them of the incorrect items I received. I included photos of the incorrect merchandise received as well. I even offered to return the incorrect items as long as a prepaid return label was provided, but the merchant declined.Despite this, Current denied my claim, ruling in favor of the merchant based solely on their provision of shipping documentation. The merchants provided rebuttal is irrelevant to the dispute, as I never claimed that I did not receive a package. My claim specifically pertains to receiving the wrong merchandise, which falls under Visas Reason Code 13.3 Defective or Not as Described Merchandise/Services.Given the evidence I provided, my claim should not have been denied. I request a further review of this matter.

  Business Response

  Date: 02/04/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14th 2025 I awoke to all the money in my Current bank account withdrawn into the negative. I had well over $1000 in that account and it was all taken. There was no pending payment of any sort or reason as to why the money was gone. I called the Current customer service to see what the issue was and they informed me that it was an error on their end that the money would be back in my account by the end of the business day. That was three days ago now and I am still missing all of my money from my account. I have called every day since and keep getting told that the money will be returned yet it still has not. I am extremely frustrated and need my funds returned immediately.

  Business Response

  Date: 01/31/2025

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution. Thank you for your assistance.
  
  Best regards,
  Current
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banking with current t (**************************) for several years and have 3 large direct deposits that deposit into my current account (The **********************) my fee free overdraft has stayed the same, however while the new cash advance option Current has is convenient they charge a very hefty fee. So Ive contacted them several times to ask why my fee free overdraft limit is not going higher after banking with them for over 5 years and having the direct deposits and no one can give me an answer other than Current reviews every so often but the increase my cash advance which is definitely high way robbery due to the fees. Current will let me me get a cash advance for some of my limit charging me 7.99 to deposit instantly then a week later the rest of the cash advance charging another 7.99. Current is ripping consumers off and taking their money. They have false claims and advertising and no phone number to speak to a live person whatsoever and the customer service is horrible. No one can ever resolve my issue or answer any questions in the customer service chat. They are horrible with disputes and always deny disputes.

  Business Response

  Date: 01/29/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My complaint is not resolved due to current still not increasing my fee, free overdraft and their fees still being extremely high. They are making money off, so youre like robbing robbing us blind when we get a paycheck advance why not just increased the fee free overdraft limit, which is gonna result in me banking somewhere else again poor customer service delayed an answer nobody can ever answer. Any questions I call the number provided and the number provided does not work so again Im asking for a higher fee free over 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****
  
  
  
  
   
  

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 31 I filled a dispute with current bank to tell them that my card and phone was stolen and other items and my card was used without my permission I stated in the dispute that I was in the hospital from Nov 13 till Dec 23 2024 and all the transactions were fraudulent but I had to send them every single receipt because they don't want to do there job and maybe I missed a few but I stated in my ftc report police Affidavit which was notarized and a hospital release form but my dispute was denied and the violated reg e and reg z because none of my disputes where investigated all transactions between those dates are fraudulent I changed my number on the account so I could use my account because I had money send there please reinvesting my claim and reopen my disputes

  Business Response

  Date: 01/29/2025

  Dear Better Business Bureau,
  
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  
  -Letter From Current
  
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  
  Thank you for your support.
  
  
  Regards, 
  Current
  

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

  My dispute was closed in 12 hours after it was accepted it was not investigate again they have not followed the rules of the federal regulations and are in violation of regulations E and Z because no way the investigation just so happens to be completed right before I was required by law to receive a provisional credit 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 1/5/25, I received a fraud alert text from my bank about an unauthorized charge they flagged as fraud. I was asked to log into my account and confirm if the charge was authorized. I immediately logged into my account and submitted to the company that the charge was not authorized. The unauthorized charge was from someone named *** ***** via FB Pay. I do not know this individual nor do I have a FB. I have also never used FB pay. Ever. Nevertheless, I was charged $5 by this Invidual on 6 occasions within 5 minutes. The 6th occasion was flagged by the bank and was not processed. However, the 5 previous charges were processed by the bank. These charges were all for the same amount and from the same individual and payment method. I disputed all 5 of these charges immediately. I also was issued a new virtual debit card, as the bank identified that my virtual card was stolen which was what led to the unauthorized charges. Thursday, 1/9/25, I received the result of the dispute. The bank told me I authorized the charges so they cannot refund me the amount. There is no evidence I authorized these charges. Upon reaching out to support at the bank, I was repeatedly told I authorized the charges despite providing evidence demonstrating it was fraud and the company knowing it was fraud as they initially identified it. I spoke to a bot, and then an agent. The agent was not responsive aside from telling me nothing could be done and that no supervisor was available. I asked to speak to legal. I was refused. I asked to speak to a manger, I was refused. I asked for a refund, I was refused. I asked for the dispute to be reopened, and I was refused. I was told the only way I can reopen the dispute was to provide receipts or hospital bills or a police report. The total amount stolen from my account was $25.00. I am seeking a refund for that amount.

  Business Response

  Date: 01/23/2025

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find the relevant documents:
  -Letter From Current
  
  This document provide insights into the situation and our company's stance. Kindly review them alongside the consumer's complaint for a comprehensive perspective.
  
  This attachment demonstrate our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution.
  
  Thank you for your assistance.
  
  Best regards,
  Current
  
  

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a charge for $11.76 go through my account that I did not authorize. I filed a dispute on 12/30 and it was just closed today stating that I am responsible for the charge. I feel this is unacceptable because I do not even know what it is for. I have searched my emails with ******* transaction" ******** subscription" and "$11.76" and have ZERO results. I have one ******* account and have gone on there as well and looked at my payments and subscriptions and it shows none. ******* customer service confirmed I have not signed up for any subscriptions.

  Business Response

  Date: 01/21/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and have provided our findings to the customer in the attached document referenced below.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current will not release my almost $500 even thought the hotel has released it on their end and provided approval codes as proof. I forwarded the verifiable email I received from the hotel to Current and I'm pretty sure nobody even looked at it. Just the same scripted response of it will be held for 31 days etc. Which is ridiculous considering the merchant has released it. Then they give false information like "We have to wait for the merchant bank to refund the transaction. Thats why it takes 31 days" which makes no sense because in my case its a preauthorization(that has since been released by the Merchant)not a refund. The merchant hasnt collected any funds so the funds are still in my account.They have no corporate number or email for customers to contact for further assistance, so they give out the customer service email knowing the *** will not escalate it to corporate only ***ly with the scripted response. Supervisors are slow to return calls and when/if they do they can't do any more than the regular csr. I have attached the transcript as well as the letter from the front desk manager of the hotel. I also attached receipt numbers for the transactions. It's sad when the merchant has provided more assistance in getting funds released than the actual bank I do business with.

  Business Response

  Date: 01/23/2025

  Dear BBB,
  
  We're writing in response to the consumer complaint against our company, case number #********. Your assistance is greatly appreciated.
  
  Attached, you'll find a letter from Current addressing the customer's concerns. This document provides insight into the situation and our company's stance. Kindly review it alongside the consumer's complaint for a comprehensive perspective. This attachment demonstrates our commitment to customer satisfaction and our actions to address the concerns. We believe this information will aid in resolving the issue fairly and accurately.
  
  If you need further details or have questions, please don't hesitate to contact us. We value your time and your role in facilitating a resolution. Thank you for your assistance.
  
  Best regards,
  Current

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two teen accounts with ************************** of my teens had wallet stolen with credit card and drivers license. Charges were made to ******* and ****** shortly after. I immediately changed his card number with both charges and filed the required dispute.. While this was actually fraud a dispute was the only option. In the end Current determined these were approved transactions after talking to retailer. I can do nothing with the companies as I do not have an invoice or any information as to the transaction. I'm sure it does look like an approved transaction because they had the credit card for online purchases as well as a drivers license. Provide information on where the item was shipped or a ID number or way for me to dispute with merchant. I'm wondering if we are not protected because this is not a true checking account and ********************** is not backed by the ****. So I'm not sure you would have any protection using them and their credit cards on any account. I feel they did not read that the credit card and drivers license were stolen when they looked in to these transaction disputes. Of course we'd like these transaction covered but at a minimum all the information they received with what I submitted and why it was denied besides I approved transaction.

  Business Response

  Date: 01/13/2025

  Dear Better Business Bureau,
  
  We are writing in response to a recent customer complaint (Case #*********. We have thoroughly reviewed the situation and provided our findings to the customer in the attached document, which is referenced below.
  
  -Letter From Current
  
  We kindly request the BBB's assistance in reviewing our response and facilitating a resolution that satisfies all parties involved.
  
  Thank you for your support.
  
  Regards, 
  Current