Food Delivery
HelloFreshThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 870 Customer Reviews
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Review fromBethany A
Date: 08/07/2024
1 starMy daughter got food poisoning from eating the food. Not only that, if you try to cancel, they will continue to charge you and then refuse to refund you. If you dont actually call in and cancel, then expect more charges.Review fromPorsha H
Date: 08/01/2024
1 starPorsha H
Date: 08/01/2024
Contacted for a refund on 7/23/24. Delivery shown as "shipped" with no tracking code and got charged!!! Contacted hello fresh and said they would refund me. I tried resolving it through paypal, they disputed me and charged me TWICE!! A SCAM... never doing service here again.HelloFresh
Date: 08/09/2024
Hi ******! We are disheartened to learn of your frustrating experience with a refund for your order that was processed unknowingly. We sincerely apologize for any confusion and surprise that *** have arisen and would appreciate the opportunity to address your concerns directly. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromCarol B
Date: 07/27/2024
1 starCarol B
Date: 07/27/2024
I signed up for one of their discounted meal plans (Hero discount) and did not receive the discount. When my second invoice came, I checked my plan again and had a discount that I had not signed up for attached to my plan. After an interminable lengthy conversation with customer service via chat, I received no resolution. They offered a small discount on a few boxes nowhere near the discount I was trying to receive. I ended up canceling my plan. After canceling, the chat replied that they were so happy they could assist me. Seriously? I received nothing that made me happy.HelloFresh
Date: 08/06/2024
Hi ***** , Thank you for sharing your experience with us. We apologize for the issues you encountered with the Hero Discount that we cater here in HelloFresh. Its disappointing to hear that you weren't able to take advantage of the Hero Discount, especially when you were trying to enjoy a discount that you have earned by serving the country. Thank you so much for your service and sacrifice.
We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromBarbara R
Date: 07/24/2024
1 starBarbara R
Date: 07/24/2024
Dont visit their site. All l did was look and they ripped me off saying l had an active subscription and had sent me a box and charged me! Total scam as l did not order and have no idea what will be in the box l am being sent! BEWARE if you even look at this site. I would give them a zero.HelloFresh
Date: 07/29/2024
Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
We are sorry to hear about your unexpected and frustrating experience with order processing. We understand that you only would like to check our meals and did not intend to reactivate your subscription with us. Please know, you can always view the current menus without entering your personal information! You can do this by clicking on Weekly Menu' on the top navigation bar on your computer screen, on a mobile screen, you can click on the three little horizontal lines and choose the menu option from the navigation list. This way you can explore the menu and decide if and when youre ready to place an order!
To give you an overview of what happened, once a subscription is reactivated and active, orders are automatically processed every week for delivery the following week. You have 5 days before the scheduled delivery date to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromGarrett V
Date: 07/24/2024
1 starGarrett V
Date: 07/24/2024
Their driver hit my car and fled the scene. They gave me the wrong number to contact for customer support.HelloFresh
Date: 07/31/2024
Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
We are deeply sorry to hear about the incident involving a HelloFresh driver hitting your car and fleeing the scene. This behavior is unacceptable and goes against our company's values and commitment to safety. We take full responsibility for the actions of our employees and will address this matter with the utmost seriousness. Please accept our sincerest apologies for any distress caused by this unfortunate event. We are committed to resolving this issue and ensuring that such incidents do not occur in the future. Thank you for bringing this to our attention. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon.Review fromCAREN D
Date: 07/19/2024
1 starCAREN D
Date: 07/19/2024
Got my 1st order and both boxes were severely damaged. Upon opening them the packing was ripped. The items barely cook and hamburger blood had leaked all over one box. Both boxes were above safe temperatures. I notified them right away. I asked for a refund of what I had paid for them.They said they would refunded my money.Well they refunded part of what I paid. I called about it and they refunded the rest.I said I was still willing to try them if I could order a 2nd half price box. I was told no because I had already gotten one.True I did get box of dangerous foods that I had to throw away! If that is customer service for them; then I am probably lucky they said no!HelloFresh
Date: 07/26/2024
Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if the ingredients arrived in poor condition. We always endeavor to securely package our products using the highest quality materials. However, regrettably, items can still sustain damage during the shipping process. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
We have checked our records using the email address ******************* provided in your review, and we can confirm that a full refund had been issued for the first box to compensate for this mishap. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.
Review fromaimee s
Date: 07/19/2024
1 staraimee s
Date: 07/19/2024
Infuriated with HelloFresh! I canceled my subscription and specifically requested to skip a delivery, but they sent it anyway! Now I have two unneeded boxes and a damaged driveway - the driver tracked across it while it was still wet! Trying to reach customer service has been a nightmare, with no response to my messages. This is unacceptable, HelloFresh! Deal with the damage!!!!HelloFresh
Date: 07/25/2024
Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
We are sorry to hear about your unexpected and frustrating experience with order processing. We understand that you have canceled your account and requested to skip your delivery. Moreover, we are sorry about your experience with our customer care team! Please know that this is not at all the experience we intend for you! Our agents are here for you, and we never want you to hesitate to reach out if you need help! We apologize for any confusion and would like to make things right! Furthermore, we are truly sorry to hear that your property was damaged by our delivery driver. That must be a frustrating and upsetting experience. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromJacen B
Date: 07/13/2024
1 starJacen B
Date: 07/13/2024
Don't visit their site if you have canceled your subscription. My daughter was on their site and accidentally renewed our membership. I checked it out and it is very easy to accidentally renew without knowing. No warning, no confirmation. Went on their chat option to cancel the shipment that we didn't want, and was told that they can't do anything about it. It's a freaking $210 charge!Stay away from them.HelloFresh
Date: 07/19/2024
Hi *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We are sorry to learn for any inconvenience caused by the accidental renewal on your account with orders processing unknowingly! This is not at all what we want for you and we would love a chance to turn it around! It looks like your account was reactivated by clicking through on a promotion. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!Review fromKira W
Date: 07/10/2024
1 starKira W
Date: 07/10/2024
Absolutely horrific customer service. Accounts mysteriously "reactivate" after months of no use. Upon calling I was told I can't receive a refund due to "policies" but my account was cancelled. After this alleged box of food didn't arrive I submitted a claim through PayPal that I didn't receive product and provided proof I was turned away when asked for a refund. thankfully after 2 weeks PayPal has ruled in my favor and I should be getting a refund. $110 is A LOT of money. I'm a single parent and this literally put us back to eating dollar store food using piggy bank change until this stupid refund goes through. DO NOT ORDER FROM THIS PLACE, IT IS A SCAM!HelloFresh
Date: 07/23/2024
Hi ****, we deeply apologize for the distress and inconvenience youve experienced. It is unacceptable that your account was reactivated without your consent and that you faced difficulties obtaining a refund. We understand the financial strain this has caused and the frustration with our customer service. After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: www.hellofresh.ca for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.Review fromVictoria W
Date: 07/07/2024
1 starVictoria W
Date: 07/07/2024
Prices change without warning. You to have change your meals 5 days before delivery and you dont get any reminder notifications. Allergies are ignored. Opted for monthly deliveries and was told a completely different date than box actually arrived. Was told I could only get credit on my account. When I pushed they finally gave me a refund on my original form of payment. Avoid at all costs. More expensive than most food deliveries anyway.HelloFresh
Date: 07/17/2024
Hi ********! Thank you for your review! It is feedback like yours that helps us grow and improve! We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of HelloFresh!
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