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Business Profile

Insurance Companies

American International Group, Inc. (AIG)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American International Group, Inc. (AIG)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American International Group, Inc. (AIG) has 86 locations, listed below.

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    Customer Complaints Summary

    • 397 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a loan from my account over two weeks ago. I've sent several requests for information regarding the status, and asking if there was anything else I needed to submit. I have gotten zero response. I have not received one bit of correspondence regarding my request, or even acknowledging I made the request.

      Business Response

      Date: 07/26/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:07/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had identity theft Insurance through *** and I received this very unprofessional and poorly edited email from the company stating that I didn't qualify for the Insurance. I've been dealing with this issue for almost 2 years and this just doesn't seem ro me to be correct. Please help me get some answers for this issue.

      Business Response

      Date: 07/18/2024

      Please accept acknowledgement letter as complaint has been received and under review.

    • Initial Complaint

      Date:07/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company failed to pay legitimate travel insurance claim.Covered condition did not require a visit to a medical facility

      Business Response

      Date: 07/12/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was offered collision insurance thru *** when I booked my car rental thru Expedia.com for our trip to ******* 6-23-2024 thru 7-3-2024. When I arrived in ******, IE to pick up the vehicle at SIXT, I was informed SIXT does not honor 3rd party insurance issued by ***. I contacted *** today (7/6/2024) and was told I could only receive a refund within 15 days of the purchase date. Why is Expedia and *** offering insurance for vehicles when certain car rental agencies do not accept it?

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue is I bought this insurance from *** Travel solely to secured this flight once I changed my mind about the flight I should proof why I changed my mind I first submitted documents stating my passport wasn't going to be back in time so I changed my mind a canceled the flight thinking my large sum will be protected never received my paperwork in mail only a policy number no policy information no follow up email stating what the policy pays so my flight was canceled do to a changed mind I already new my passport would not make it in time so I canceled so when I tried to get the flight my back the company denied said it did not meet their policy terms in which I never saw any policies sent to home or email so I was unaware of their policy I had to rely on my email on phone as my only connection so anyway the was denied I gave them ******* to cover if I couldn't make it they denied my claim but I'm looking for help for a refund I think it was not understood it was attach to flight with no explanation and I thought I was protected.,it's a way to cheat the policy holder. I NEVER EVEN SAW THE POLICY IT WAS ONLY OFFER THROUGH AMERICAN AIRLINES.

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2024 this company had one of their agents come sell me on upgrading my policy because prices will be going up soon and it was more cost effective to upgrade now and be locked in to the fixed rate, after the upgrade I was charged FOUR that following month. I reached out to the agent multiple times and was told he'd take care of it multiple times and never did so after a month of waiting on him I called in to the customer service line explained the situation of being overcharged they acted like they didn't know what was going on so I told them to just cancel everything this was in March of 2024 I was told they'd send paperwork or email to retrieve the cash flow still left on my policy. I never received the paperwork or email and when I called back in June 2024 to ask about the paperwork to retrieve my money they told me they continued my policy and used the money left in my policy to continue my services that I had already asked them to cancel back in March, I was never told that the paperwork was needed back by a certain time I was under the impression everything was deactivated back in March when I called to cancel, and they just took it upon themselves to continue just because I didn't return the paperwork I never even received. They also admit to not letting customers know about that not to mention they have agents telling you something to get the sale and when you call in to customer service they just apologize for being told the wrong information and excuse it saying both are seperate entities never doing anything to rectify the issue

      Business Response

      Date: 06/12/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying $13.99 a month for the last 2 years for Theft+Loss protection with *** for my Iphone 13 Pro. This past weekend my phone was stolen. I was unable to file a theft+loss protection claim with *** until my Apple ID was unlocked. To unlock my Apple ID I spent 4 day on the phone talking with multiple Apple Support employees. Finally I was able to submit a claim to *** Theft+Loss on 6/4. Mind you it still cost $150 to get a new phone in addition to the $13.99 I have been paying for 2 years. *** denied my claim due to Find my Iphone being turned off, which was part of specific instructs by APPLE SUPPORT. *** needs to replace my stolen phone as advertised and remove the **** they are running to steal and additional $13.99 without providing an actual service.

      Business Response

      Date: 06/21/2024

      Attn. *******************, Complaint Analyst 

      As per your request, I have uploaded a duplicate copy of the response to the subject complaint, that was initially submitted to the BBB on June 19, 2024 via email. 

      Thank you. 

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out insurance on my trip. I became sick and had to cancel. I provided paperwork from my provider, and they refuse to refund me.

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We've been trying to get the death benefits from my father's policy since Jan, 2024. We have completed the necessary paperwork, sent in the death certificate (original copy) and provided all information as requested by *****. For the past 4 months VALIC continues to resend paperwork we've already completed, pretend they didn't get the death certificate, stalled the payment by using any/every tactic possible. Now they tell us the checks were issued "but they must have been lost in the mail". WORST COMPANY EVER. If anyone wants to start a civil suit against them, count me in.

      Business Response

      Date: 05/15/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 09/2012 MY CASE WAS SETTLE, WORKING COMPASATION#*********6, CLAIM#***********DATE OF THE ACCIDENT, 09/12/2011, COMPANY I WAS WORKING FOR; ERECTA RAK WEST,INC, **************************************************** DEFENDANT ATTORNEY *** ************************************************************* PO BOX#*****, ******* ******** ********,ON NOV2012, I GOT ARRESTED AND I WAS INCARCERATED IN THE ***** PRISON FOR 9 YEARS, WHEN **** IN PRISON , I WROTTE SOMANY LETTERS TO *************** ARMARILLO TEXAS,ALSO I WROTTE TO *** *******************,AT ******* *******, ******,ON MY LETTERS I REQUESTING FULL INVESTIGATION REGARDING MY SETTLEMENTS CHECKS THE WERE MISSING. NO ONE RESPONSE BACK TO ME, THIS ACTION COMMITED BY THIS INSURANCE COMPANY *** AND **********************, IS UNPROFESIONAL AND ANLAWFULL, ON 2020, I GET OUT OF PRISON I WAS IN PAROLE 3 YEARS , WHEN A PERSON IS IN PAROLE,DONT HAVE ANY RIGTHS,I CAN NOT FILE ANY LEGAL DOCUMENTS OR FILE ANY LEGAL PAPER WORK, THATS WHY NOW, IM FILE THIS COMPLAINT AGAINTS THIS INSURANCE *** , IM 65 YEARS OLD ,WHIT DISABILITY CANNOT WALK,WHIT OUT THE CANE,THEY WANT TO DO A MAJOR SURGERY ON MY BACK BEACUSE MY WORK ACCIDENT ,THIS ACTION TAKING SOME ALSE CHECKSAND CASH THEM IS A SERIOUS CRIME FRAUD STOLED IDENTITY,USE MY DRIVER LINCESE,SOCIAL SECURITY, *** INSURANCE, AVOID ALL MY REQUESTAND LETSOMEONE STOLE MY CHEKS ONE FOR THE *** OF $ 46,657,00 THE OTHER ONE FOR $16,323,00

    American International Group, Inc. (AIG) is NOT a BBB Accredited Business.

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