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Business Profile

Insurance Companies

American International Group, Inc. (AIG)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for American International Group, Inc. (AIG)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American International Group, Inc. (AIG) has 86 locations, listed below.

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    Customer Complaints Summary

    • 397 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel that I was scammed by what I thought was a reputable company. My dad, passed away February 14, 2024. I was advised by the Funeral Home that I was the beneficiary of his policy. I contacted American General around 2/16/24 and I was told that I was sole beneficiary on two policies.Then I contacted American General 2 to 3 weeks later to begin the claim process. At that time I was told that they were going to mail me a claim form. I waited a week for the claim form which I never received. Then I contacted them to find out why I didnt receive a claim form as promised. At this time I was told that I wasnt the beneficiary. I spoke with multiple representatives. And two customer solution representative which they both stated that they would provide me written information concerning my question within 10 days. I have yet to receive that information. Also, I emailed them at *********************************** and once again I didn't receive a reply. I requested the following information:- When was the beginning and end date of me being the beneficiary - What date was the change made - Why was I initially told that I was the beneficiary after my dad death

      Business Response

      Date: 04/25/2024

      Please accept acknowledgement letter as complaint has been received and under review.

      Customer Answer

      Date: 04/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

       The business did contact me for additional confidential information.  However, I haven't heard back from them with their findings.  Due to past experiences with being told 

       that I would receive a claim form, etc.  and them never following thru.  I would like to keep the case open for now.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      attached policy to a morgage never removed policy after loan payed off. This was through ************* with automatic withdrawal.

      Business Response

      Date: 04/18/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a extended warranty plan thru whirlpool and their affiliate for service is thru **** I was transfered to *** via phone by Whirlpool. The lady whom answered was ******** and I was explaining to her the issue I was having with my clock function not working on my stove. She was rude an argumentative with me explaining my issue and just put me on hold without saying whom she was directing me too. That was very rude. I've had plenty of issues with this stove and trying to use the warranty. They take my money then tell me what is not covered and whats covered. I'll never use Whirlpool or *** again.

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************ has approved my mother's life insurance claim but is refusing to pay. Was told by one of the "customer service agents" it was approved on 2/20 and to wait 1-3 business days for eft. Called back the next week as it had not been paid and was told that it's 7-10 business days and to see if it's there Friday. Called back the next week and was told they just needed a few more days and to check my account on Friday. Of course it didn't show up. Called back on 3/6 and they tell me a letter had been sent on 2/29 approving the eft. We never received any letter from them. Called back on 3/8 after funds were not in my account and gave them a fax number to send the supposedly mailed letter. Was told that the funds were sent as well and I need to check with my bank. *** was received that evening stating the eft was "in" process. Not has been processed. Niether my sister or I has received the funds from our mothers policy. They are lying and trying to say we gave them wrong bank account and routing numbers. We both sent voided checks. I am done calling the foreign customer service agents as they just constantly lie.

      Business Response

      Date: 03/12/2024

      Please accept acknowledgement letter as complaint has been received and under review.

      Customer Answer

      Date: 03/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I was contacted by *************************** from ******************** the day of my original complaint. She told me the proper team would be assigned that day to investigate what has happened.  To this day I have not heard back from her.  She has all the information the person responding to this complaint wants. I did call her back a few days later and she had "no information".  **************** told my sister they tried to send the efts to us last Thursday but received an error message.  Friday she was told the error message was corrected and the transactions would be competed in ***** hours. This did not happen.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Customer Answer

      Date: 03/21/2024

      Payments were received.  Case can be closed.

      Customer Answer

      Date: 03/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have travel insurance cover via **** During my recent trip to ************ I was delayed for a long time due to airplane problem. *** has denied this claim. I am attaching the letter from the airline clearly stating the reason for delay and what it was covered. Claim details : Number *********** Date of incident - 16 Dec 2023

      Customer Answer

      Date: 03/23/2024

      Better Business Bureau:

      At this time, I have not been contacted by American International Group, Inc. (AIG) regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a policy with this company and filed a claim 2 months ago and was advised it had not been assigned to a claims examiner yet and they are not sure why. I need answers.

      Business Response

      Date: 02/29/2024

      Good Afternoon **********,

       

      I hope this email finds you well. Please be advised we have yet to initiate our investigation regarding *** *********************** concerns due to the fact that the information requested from ************** on February 12, 2024 has yet to be received in an accessible manner. Once the information requested is received, we will begin our investigation. Thank you.

       

      *

      ******* *****

      ***

      ************** *********

      ******** ********** **********

      ****************** **** *****

      ********* ** **********

      ************************** * ***********

       

       

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was a life insurance policy . The payments were to come off my debit card automatically the second day of each month every 30 days. On Jan 2 I logged into my bank account and it showed payment for it came out. After logging out of my online banking I logged into my American General account to verify they took the payment out and after scrolling down the page I noticed that it stated my next payment date was Jan 23. That makes a difference of it coming out not 30 days later but 21 days later. After several calls to them and finding out there was an error and they were and it caused double payments being taken out for all their customers . I told them to surrender my policy and cancel it and refund my payment they took out. They said they would cancel it and refund me that payment. Even though they said I would get my refund still till this day that refund has not been posted back into my account.

      Customer Answer

      Date: 01/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:01/08/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 457 pre tax account with ***** now doing business as corebridge financial. I requested a form to complete a rollover on December 7th. After three phone calls and assurances that two additional forms have been mailed I still havent received any. The only resolution offered is wait ten days.

      Business Response

      Date: 01/09/2024

      Please accept acknowledgement letter as complaint has been received and under review.

      Customer Answer

      Date: 01/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Despite company saying they sent the requested form on three occasions none has been received. I did receive a call on 1-19-2024 in response to the complaint and the form was sent via email. Assurance was given that the rollover would be expedited. Until that is completed my complaint is not resolved.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 01/29/2024

      Please accept acknowledgement letter as complaint has been received and under review.

      Customer Answer

      Date: 02/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:01/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a life insurance policy throught his company. I could only afford the $35.95 monthly. The policy was for $5000. I did not want my son to have to pay for my final expenses. I spoke with many people from this company. The day I canceled the policy the face value was $835.45. I was told I would be getting a letter in about 10 days with the cancellation and there would be a check with the letter for over the $835.45 because they had not received my payment for December yet. Today I spoke with 2 different people the first one told me I would only be getting $175.00 and the next person said it was only $135.00. I paid almost 2 years into this policy and was assured I would get the face value amount. Which is only fair. This company needs to be checked into immediately. They are ripping off elderly people and to me that is disgusting.

      Business Response

      Date: 01/08/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue began on December 18th. I submitted an annuity withdrawal form (via email) and followed up with a call on the morning of the 19th to confirm that the documents were received. I was told that they had the documents and were processing them. On 12/20 I called back to check the status because that was the 48 hour **** since the day/time I sent the documents. I was told that they had not received the documents at all. I immediately asked to be transferred to a supervisor because I was already informed that the documents were received and were being processed 2 days ago. I did not understand how their system was now showing that the documents were never received. The supervisor stated that she would handle the case personally and that I needed to resubmit the form. On the next day 12/21 I faxed over the annuity withdrawal form again. I then called a few hours later and was told that it was received and was being processed. I was instructed to give the finance department 24 hours. I called back the next day 12/22 and was informed that the loan was denied because of a discrepancy with the address. I resubmitted the withdrawal form that same day with the corrections they asked for. I called back on 12/26 and was told that the withdrawal form was being processed and I needed to give them ***** hours before the money would be available in my account. I called back on 12/29 and was told that they didn't know why, but it was still being processed and that they would call me back. I received a call today 1/3/2024 at 12:30 stating that this time the withdrawal form was denied again because I had to select at least $1 for taxes. (I also requested the form to withdraw all of my money and each rep keeps stating that they will send it but I have not received it yet. If there is anyway that you could assist me in retrieving these funds I would greatly appreciate.contract #*********** reference# ********JS

      Business Response

      Date: 04/02/2024

      Please find attached the Company's acknowledgement of the BBB complaint matter.  Once we have researched the complaint, a complete response will be sent directly to the complainant with an explanation addressing their concerns. At this time, we request that the BBB close the case on your portal.

    American International Group, Inc. (AIG) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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