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MetLife, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for MetLife, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 342 Customer Reviews
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Review fromLeon G
Date: 02/22/2023
1 starUnbeknownst to me, my dentist elected to no longer participate with MetLife Dental effective 12/31/22. I received dental treatment on 1/3/23 and was faced with a charge for out of network treatment. I went onto the MetLife website and entered all the pertinent information regarding my treatment and MetLifes allowed amount for the out of network treatment. When my claim was processed, Metlife allowed amounts for IN NETWORK costs. I called MetLife to explain the error and was told to submit a letter explaining the differences. I did so and heard nothing for over 6 weeks. I called MetLife and was told they had no record of my letter with supporting documentation. I was then disconnected. I called back and spoke with a different representative only to be told they could not help me and placed me on hold. Of course, I was disconnected again. I have been paying MetLife premiums since 1/1/18. This is the 1st time I have had to resort to trying to get a claim processed correctly. MetLife wants you to give up by using representatives who are incapable of dealing with claims and disconnect calls after a minute. STAY AWAY FROM THIS COMPANY. THEY ARE GREAT AT TAKING YOUR PREMIUMS MONTH AFTER MONTH, YEAR AFTER YEAR BUT WHEN IT COMES TO CLAIMS, THEY EXCELL IN DISREGARDING YOUR CLAIMS AND TERMINATING CALLS.Review fromHuong N
Date: 02/17/2023
1 starI would give them company a negative star if I can. Beware as they will mess up your weekly ST disability pay and will ghost you. I called over a month and they tell me every single time that they put in a request to have my case manager call me back or they had escalated my issue to have someone above him call me back. What makes me even more angry is that they are seeing in their system that I had made only one request to have someone call me back. Their customer service and case managers are very unprofessional and not knowledgably. I ask to get my claim resolve before I head back to work, and it is still not resolve. They say I owe them money, but they wont send me the explanation of benefits that shows how much my pay were each week. I get a check direct deposited into my account and those amounts were net amount. I wanted proof to see what my gross amount was to confirm that I really owe them x amount. It seriously wrong to mess with peoples pay!Review fromMonique t
Date: 02/16/2023
1 starI am extremely unsatisfied with Metlife FEDVIP not providing the service that my mother is paying for. Has a federal employee I'm shocked at the treatment and way the policy is NOT being handled. ****** dentistry submitted a claim to receive Bridges that is covered under her policy and Metlife denied the claim because they don't want her to get the recommended treatment for her missing teethes! I'm flabbergasted that Metlife doesn't want to pay what is owed per the policy agreement. I'm appalled that Medlife FEDVIP is suggesting that she don't receives Bridges at all despite her dentist recommendation but instead to install a metal option or partials. This is unacceptable and not the healthiest or rational decision to treat someone that have the coverage. Please provide some assistance in upholding the coverage that she is paying for because I will gladly change providers and inform other policy holders how MetLife FEDVIP treat their customers.Review fromJOAN S
Date: 02/15/2023
1 starI have a Life Insurance Policy which I increased the amount to be withdrawn from my checking account to $150.00 per month. Have documentation of the change to $150.00 per month. MetLife made a mistake and withdrew $1,500 and sent me a letter indicating the $1,500 would be wiredrawn monthly without my approval. I have been trying to get MetLife to refund the $1,500 to my checking account as I do not have enough funds in my checking account to cover my scheduled bills. nor did I authorize the $1,500 amount. Since Feb 10th numerous calls have been made to corp office and sent email to corp office as well . Each person who called me back said they will take care of the matter and so far NO ONE HAS! I'm a senior citizen and feel I'm being taken advantage of. Beware of dealing with MetLife Insurance!Review fromDenise V
Date: 02/14/2023
1 starIf I could give zero stars I would. I have paid for the hospital indemnity plan through my employer payroll since July if 2021. I filed a claim in December 22. I was told that my claim was denied because my policy lapsed , which is not correct. I can pull every payroll statement and show that a payment has not been missed. I have been told that my policy was Being researched every time I call, but have not seen any results, but the payments continue to be taken from My paycheck every two weeks. I dont know what my next step will be. Its frustrating paying for a service thats not being provided. I feel that I am being taken advantage of.Review fromBradley P
Date: 02/11/2023
1 starBradley P
Date: 02/11/2023
This is the worst company Ive ever had dealings with. I pay premiums and get nothing covered. They find ways to deny claims and keep putting it off until we get frustrated and just say forget it. They win. My premium is 2 times the amount that 2 cleanings cost. And thats all that they cover. A representative told me this. He apologized and said yes thats all it will cover unfortunately. Because of their missing tooth clause they call it. That should be and probably is illegal just nobody has the money to fight the insurance company because they make trillions stealing money from customersMetLife, Inc.
Date: 02/27/2023
Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. The letter to the complainant was mailed February 27, 2023 via the ************* ***************Review fromTrista M
Date: 02/08/2023
1 starTrista M
Date: 02/08/2023
I was diagnosed with stage 3 cancer and have been in and out of the hospital multiple times since November 2022. I submitted documents to ***********************, which is what was provided to me in the letter they sent me requesting these documents. I put in my claim the 2nd week of January and still have not gotten an answer or any kind of response about my claim. When I initially put my claim in i was asked if I want my communication to be via phone or email and I specifically said email due to my phone being shut off that week. I’m on the verge of losing my home, my electric is getting turned off in 2 weeks, the gas company came and picked up their tanks so I have no heat nor means of cooking now. I’m not sure what to do at this point, all I wanted to do was utilize the STD through my benefits since I was paying for it.MetLife, Inc.
Date: 02/16/2023
Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and had reached out to the complainant directly regarding this matter.Review fromDanielle D.
Date: 02/07/2023
1 starDanielle D.
Date: 02/07/2023
I was diagnosed with chronic pain depression and anxiety was out of work for 2 months, knowing my medical history was the purpose of getting the insurance and having the payments come from my check every 2 weeks just for myself and my doctor's to send All requested documents and myself to be ignored claimed more info was needed and I was denied.. I paid that money to the disability insurance company just to be taken advantage of. I should be reimbursed for the unused denial of my money I paid to MetLife for my disability I was NEVER gonna get approved for.. I was told the nurse NOT doctor didn't agree that my medical issue was not disability worthy.. Unum disability insurance as well crooks and it's shameful to do that to people that work and pay out of pocket for some type of security for themselves and family to be done in such a way.. with money I paid into the policy. REFUND pleaseMetLife, Inc.
Date: 02/16/2023
We have replied directly to the complainant via the **** on 2/16/2023. Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party.Review fromRoseann G.
Date: 02/07/2023
1 starRoseann G.
Date: 02/07/2023
They are supposed to pay a small short term disability claim it is like pulling teeth.They are a terrible company. I have called and keep getting different people but nothing happening. Sent documents over and over and they will have escalation call me no one ever does. Legally I am entitled to the short term disability and they have not processed this claim in over a month. Totally ridiculous how they handle claims. I would never get Metlife for any insurance after this. I can't imagine what a life insurance claim would be like since they can't even pay a short term disability claim in a reasonable amount of time.MetLife, Inc.
Date: 02/14/2023
Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and contacted the complainant directly to discuss the matter.Review fromSierra T
Date: 02/06/2023
1 starSierra T
Date: 02/06/2023
This is the worst company ever. They claim to help but they make a bad situation worse. We have been waiting on a short term disability payment for 3 weeks. We can't afford to wait any longer. House is in jeopardy. I can't believe how terrible they are.MetLife, Inc.
Date: 02/15/2023
Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and contacted the complainant directly to discuss the matter.
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