Reviews

This profile includes reviews for MetLife, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MetLife, Inc. has 391 locations, listed below.

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  MetLife, Inc.

  200 Park Avenue New York, NY 10166

• 

  Metropolitan Life Insurance

  500 SCHOOL HOUSE ROAD JOHNSTOWN, PA 15904

• 

  MetLife, Inc.

  Corporate Customer Relations 700 Quaker Lane 2nd Floor Warwick, RI 02886

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  MetLife, Inc.

  MetLife Home Loans One MetLife Way Whippany, NJ 07981

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  Met Life

  222 High St Hamilton, OH 45011-2748

Review Details

• Review fromDiane S

  Date: 02/02/2023

  1 star
  Just went as a new employer group on 1/1/2023 with Met Life and regret it already. Employees have met with brick walls and absolutely no assistance. **************** is non-existent and the sales person must have left the country! Steer clear of Met Life/ 0 stars if possible

• Review fromBrad M

  Date: 01/13/2023

  1 star

  Brad M

  Date: 01/13/2023

  Can't even update their provider list. I've been searching for a new dentist for months using their website. Each one I call is a) not actually accepting new patients, b) not actually in-network, or c) actually 100+ miles away. Calling their customer service does nothing as they just send you a screenshot of the same list. It doesn't help that their out-of-network costs aren't cheap, so really you're just paying them money to have to pay large portions of your costs anyway...

  MetLife, Inc.

  Date: 01/26/2023

  We have reviewed this information and have contacted the complainant directly under a separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention.

• Review fromSherry P

  Date: 01/13/2023

  1 star
  I was attempting to set up my mom's Whole Life insurance online. I was able to create a login, but for some really strange reason, I could not link her policy to her online account. I called at the beginning of the year and the person I spoke with COLD transferred me to the Whole Life insurance number, however, it was after business hours for that department. I tried again a couple of days later and spoke with someone who couldn't explain anything to me properly. Their English was very poor. I tried once more yesterday afternoon. Now here's where it gets crazy stupid. I ended being transferred 3 times and also hung up on 2 times. Every time you have to call in, the automated system starts over and you have to put everything in all over again AND when I got a person on the line, I had to give all that information all over again! This is not a good customer experience at all. Your automated system needs upgrades so that it can relay information back to the human agent that takes that call. 3 agents and finally I got the final agent to speak with someone in the life insurance department, they were mailing me the **9 to fill out so that my mom's SSN could then be linked to this policy. Why in the world would it NOT be linked to the policy is BEYOND me! She's had this Metlife whole life insurance since ****! So you're telling me that this entire time her SSN wasn't even linked to her policy and NOW I have to fill this out and have her sign off on it?! It's 2023!! Why wasn't my mother notified about this issue?! The policy is paid in full. This is beyond RIDICULOUS! I don't care how I come across here, cause I am angrier than a hornet's nest at these worthless people and I am not looking forward to having to deal with these people on the phone again! Not after the way I was treated and hung up on twice. Forcing me to call back in again. It's beyond stupid crazy at this point. I want a formal apology and effectively communciate to the customer the issue!

• Review fromJohn F

  Date: 01/11/2023

  1 star

  John F

  Date: 01/11/2023

  Metlife defrauding ******* veteran **************** medal with two stars)What a scam! Paid $150 on $2600 claim. Then declared no need for an implant ($3700 claim) when I can barely chew anything. No possibility to speak to anyone handling claims. You must send a letter asking for a consultation. It's all designed to cheat the policy holders.

  MetLife, Inc.

  Date: 01/20/2023

  Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. The letter to the complainant was mailed 1/20/23 via the ************* ***************

• Review fromRichard N

  Date: 01/09/2023

  1 star

  Richard N

  Date: 01/09/2023

  My wife has Metlife dental insurance from her airline retirement. It hardly breaks even, when you get two hygiene visits per year, compared with their premiums. She recently had oral surgery with a local oral surgeon. Because the doctor used a dental code that was not listed on her policy (and other codes would have worked), they refused to pay even the measly 50% of the charge. The doctor is happy, because they got cash up front; Metlife is happy, because they didn't pay anything; and I am NOT happy! I am considering dropping their coverage, as it is next to worthless.

  MetLife, Inc.

  Date: 01/19/2023

  Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. The letter to the complainant was mailed January 19, 2023 via the ************* ***************

• Review fromCharles H

  Date: 12/22/2022

  1 star

  Charles H

  Date: 12/22/2022

  I was hit by a Car on October 6th this year. I have multiple policies with MetLife and they told me to upload all of my medical documents etc. which I did. From there it was the end of October. Since then they have told me 7 to 10 days numerous times and here it is almost 2 months after the fact and still no answer. I called in earlier and the rep had an attitude with me when I was told it was fine for me to periodically check as I don't answer my phone a lot because I work during the day and don't have the time to sit idly by. There was no new update and they said honestly they didn't know when I would receive a response. At this point my medical bills are going to collections and I'm receiving numerous calls and emails about it. I'm going to be looking into different insurance after this is settled. Worst experience I've ever had.

  MetLife, Inc.

  Date: 01/11/2023

  Per review of your claim file, it was determined that we had sufficient documentation to review the claim. The review was completed, and benefits approved. At MetLife we strive to provide prompt and accurate customer service. We sincerely regret any frustration you may have experienced.

• Review fromRose V

  Date: 12/19/2022

  1 star

  Rose V

  Date: 12/19/2022

  I would give them zero stars if I could. What met life likes to do is constantly say they need more paper work for short term disability claims. Not get back with you. They like to play games. I have paid into them for almost sixteen years and when I got sick on short term disability for the first time ever, they kept saying for two months reviewing the claim. They sent me one check two hundred dollars short and the very next day suspended the claim yet they did send me that check? Then they denied the claim nearly two months later, when it's almost time for me to return to work. I would get calls and then when I went to go get what they needed I would call back and no answer. Once I asked them what is taking them so long I have bills to pay they then turned around the next day and denied my claim. They are a crooked insurance agency! I don't know how they stay in business at all!

  MetLife, Inc.

  Date: 01/05/2023

  We reviewed the concerns raised and responded directly to the customer on January 4, 2023. During the telephone call we addressed the concerns raised. Due to privacy concerns related to confidential information, we are unable to provide you with a copy of our response.

• Review fromAlan B

  Date: 12/16/2022

  1 star
  Parent had Brighthouse/MetLife life insurance. MetLife does processing. MetLife sent check but did not send IRS Form 712, needed for the estate income tax filing. Kept on long hold for every call.17 November 2022: Told that form would be sent in 7 business days.2 December 2022: Form did not come after >7 business days. Was told that they would overnight form to come on 5 December.9 December 2022: Form did not come on 5 December. Called ~4 p.m. **. After long hold, computer said that office had closed.12 December 2022: Was told that form would be sent by day's end to email address that I gave.13 December 2022: Form did not come by 12 December's end. Explained situation. Put on hold. After ~10 minutes, was hung up on. Called again and kept on long hold. Explained to another MetLife employee. Was told that they would send the form within 15 business days of 12 December. I said that 15 business days from 17 November was past. He said that he would get supervisor, put me on hold for a long time, and came back to say that no supervisor was available but that his escalation request would send the form within 2 business days.16 December 2022: Form did not arrive after >2 business days. Kept waiting for about 40 minutes before was hung up on. Called again and kept waiting about 1/2 hour before a person answered. MetLife employee said that she would put me on hold briefly while she got a supervisor. Kept on hold for about an hour before a supervisor answered. Supervisor said that the form would be sent within 2 business days, which meant 4 calendar days because of weekend.

• Review fromPebbles R.

  Date: 12/15/2022

  1 star

  Pebbles R.

  Date: 12/15/2022

  Since having my surgery October 25, 2022 I have had nothing but mental drain from this company regarding my short term disability payments. I had complications from my surgery and had to see wound care specialists which prevented me from returning to work and needing an extension for my disability to the beginning of January. As of November 29th my surgeon sent all proper documents in to change my release back to work date so that I could have it updated before hand to avoid missing weekly payments because bills do not stop. Well as of December 5th which my case was suspended, I called and was told that they did receive my doctors paperwork and it is being reviewed, well after I did not receive a payment I received a call from my case manager ***** ***** stating that she did not get to it until December 6th because she has over 100 other people she works with on their claims and showed no sympathy at all for turning in my documents on time. It has now been over 2 weeks and still shows “in review”. I called today to request a call from a manager and not my case manager but higher and did not get a callback it has been hours. I will definitely recommend my employer who is a huge company that has over 2000 associates to seek a different company to deal with because I’ve had nothing but emotional and mental stress dealing with Metlife. And just to add my FMLA extension request was done a week after the STD extension request and was already approved as of Monday morning and I have yet to get an update from the short term. I am over this entire process when I should have been focused on recovery and getting better but instead I have to argue and contact a random person over their phone system to try and get help when none of them actually care!

  MetLife, Inc.

  Date: 01/04/2023

  As a result of the inquiry, MetLife reviewed the issues raised and addressed the concerns during a telephone call with the consumer on 12/28/22. Due to privacy concerns related to confidential information we are unable to prove any additional information.

  Pebbles R.

  Date: 01/04/2023

  It was never resolved. I was called and lied to stating they faxed my doctor more paperwork after I never heard about the paperwork already submitted on 11/30/22 that they were still reviewing. I never get follow *** and have to download the paperwork and send them to my doctor myself. My process is still in review and I am now back to work only because I am sick of dealing with Metlife. This should be a smooth worry free process for us but instead I had to constantly worry about my car not getting taken or lights and etc. being turned off because MetLife lies and doesnt process your paperwork within the timeframe all their agents state it takes. I had so many stressful times since waking up from my surgery because I had to keep calling them an no one knew what to do. This was the worse experience ever, and I dont appreciate that the guy called on 12/28/22 to say they were waiting on my doctor medical forms when they never sent them in the first place, I had to do so on 12/29/22 in which my doctor sent it via fax back on 12/30/22. I was told the deadline to get it in is 1/2/23 but she was going to extend to 1/6/23, why? Im not sure when they never sent it in the first place. I am still waiting to get paid for my last 2 weeks so that I can be done with them hopefully for good. The worse experience in my life to have to worry about when Im supposed to be recovering after a surgery. I hope they get it together because this causes mental and emotional stress on people because of their lack of ethics.

• Review fromMark C

  Date: 12/11/2022

  1 star
  When I retired In 2015 I purchased a MetLife annuity thru my Government (***) ****** ******* **** with an understanding that I would receive 1.5% interest on my investment. To date I have NOT received any interest on the monthly payment from them. I contacted the *** folks to be told the annuity sale was from a third party vendor. I was also told there is no oversight or management of the annuity from the Federal Government. I asked what the current interest rate was from the MetLife annuity program and was told it is 3%. I asked how I would be assured it would be paid and no one had an answer. I DO NOT recommend anyone invest in a MetLife annuity to diversify their investment portfolio. In fact I don't think that *** Program should allow a third party vendor to sell annuities at all unless there is some sort of Federal management to insure the interest is being paid.