Business Profile

Internet Services

Slice

Complaints

This profile includes complaints for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

167 total complaints in the last 3 years.
39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date 4/12/2024 Order Number: ********* 1x Chicken Wings 5 Pieces$7.99 1x ***************** Large (14" 8 Slices)$25.99 1x ************* Large (14" 8 Slices)$25.99 Subtotal$59.97 Tax$5.43 Delivery$6.00 Suppport Local Fee*$0.95 Tip$8.99 5% Discount-$3.00 Total$78.34 App malfunction and automatically populated an old address that was a year old , once I made contact with the restaurant they claim they could not help I then spoke to slice with 3 way call I explained that I would drive to pick up the Pizza but they would not wait and they would not drive back to the restaurant which is close to my address. I was not given a refund or offer a solution.
Business Response
Date: 08/21/2024
Hi ******! We are sorry to hear about your experience. Upon checking into the system, we sent you an email with further details about this situation. As the food has already been prepared by the restaurant and delivered to the given address and the funds have been allocated accordingly, we regret to inform you that we cannot process a refund for the order at this time. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. Whenever you are placing the order, you can always see all of the details of the restaurant, your address, the items selected and everything will be shown at the checkout as well before purchasing and we send emails to each customer after the placement with the receipt. We really apologize for the inconvenience. You can always contact us or our Support Team directly if you face any issues in the future.
Customer Answer
Date: 08/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am writing to express my dissatisfaction with a recent experience I had using your application. Upon entering my current address manually, the app erroneously generated an incorrect address. This oversight led to complications following a significant purchase I made through your platform.
It is reasonable for customers to expect that the information they input will be accurately reflected in the apps output, without the need for post-transaction verification. Unfortunately, this was not the case, and it is concerning that such an error has not been acknowledged or rectified by your team.
Furthermore, when I sought assistance from your staff on the day of the purchase, the support provided was inadequate. This suggests a potential gap in your training processes that I believe warrants immediate attention.
As a small business owner, I understand the importance of customer trust and service. It is imperative that customers are not held accountable for issues arising from app-related flaws. I urge you to address these concerns promptly to prevent future inconvenience to your customers.
Thank you for your attention to this matter. I look forward to your response and a resolution to these issues.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 08/21/2024
Hi ******! Thank you for reaching back. We understand your frustration and as we mentioned before, as the food has already been prepared by the restaurant and delivered to the specified address, and given that the funds have been appropriately allocated, we are unable to process a refund for this order. We recommend that you contact your bank provider directly to discuss the situation and explore any potential options for a refund. Please be assured that when placing an order, you are provided with detailed information. We sincerely apologize for any inconvenience this may have caused. Should you encounter any issues in the future, please do not hesitate to contact us or our Support Team directly for assistance.
Customer Answer
Date: 08/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am writing to inform you of my decision to discontinue using your platform due to a series of issues that have significantly impacted my experience. Despite the potential benefits your service offers, I have encountered persistent problems with the apps functionality that have not only caused inconvenience but also prompted me to reconsider my association with your service.
The flaws in the app have been a source of frustration, and it is with regret that I must communicate my inability to endorse your service to other establishments in the area. I believe it is essential for a service of this nature to operate seamlessly, and unfortunately, this has not been my experience.
I plan to discuss these matters directly with the restaurant to ensure they are aware of the situation. It is my hope that this feedback will be taken constructively and that necessary improvements will be made for the benefit of all users.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:07/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, July 25th, I was notified by Slice that a delivery from ************** in ******, ***The charge was $40.15. This represented $35.15 and $5 for a tip.These charges are now pending on my credit card ending in 2824.However, I am currently in ***********, ******** for a two week work assignment.I did not authorize this purchase. Once I learned that the delivery pizza was on its way to my house, I immediately contacted Slice and informed him of this unauthorized purchase.Although Slice apologized, they said that since the error was not on their end, there was nothing they could do.I am now seeking a refund of these monies totaling $40.15 to be applied as a credit towards my credit card on file.
Business Response
Date: 07/27/2024
Hello there! We are sorry to hear that. Upon checking into the system, our team reached out to you via email with the findings of our investigation. Our Technical Team has reviewed your case and, after examining the logs, found no irregularities on our end. Since the account was created using the "Continue with ******* social login, access is restricted to individuals with valid ****** account credentials. We recommend securing your account on third-party websites, updating your password, and contacting your bank provider for additional details and security measures. Please do not hesitate to contact us at *************************************** if you have any additional inquiries or concerns. We would be more than pleased to assist you in any way possible.

Customer Answer
Date: 07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The fact remains that I was in ***********, ** when this order took place (see attached hotel bill). My phone was turned off at the time.
Hence, the dispute remains unresolved.
i cannot pay for an item that I did not order.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 07/30/2024
Hello *****! Thank you for reaching back Upon checking into the system, our team already reached out to you via email with the findings of our investigation. Our Technical Team has reviewed your case and, after examining the logs, found no irregularities on our end. Since the account was created using the "Continue with ******* social login, access is restricted to individuals with valid ****** account credentials. We recommend securing your account on third-party websites, updating your password, and contacting your bank provider for additional details and security measures. Please do not hesitate to contact us at *************************************** if you have any additional inquiries or concerns. We would be more than pleased to assist you in any way possible.
Initial Complaint
Date:07/09/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Slice is the worst food delivery app. On multiple occasions the food took more then 2 hours to arrive. Their customer support is awful. They treat their customers like trash. They will blame everything on the customer. It's all the customers fault in every way. I will never use this Slice app ever again.
Business Response
Date: 07/10/2024
Hi ****! Please accept our apologies for any inconvenience this may have caused you about your order. It is imperative that these matters are brought to our attention without delay, as timely reporting allows our team to initiate swift action and implement effective solutions. Regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. I really apologize and well do our best to ensure this never happens again. We appreciate your business and hope that you will give us another opportunity to show you the level of service that we are capable of providing. Thank you for your attention to this matter. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.
Customer Answer
Date: 07/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************
Initial Complaint
Date:06/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was supposed to be with the Hope road location of ******************. When my daughter went to pick it up is when I checked and realized it was at *******. I called and informed them to cancel the order, they referred me to Slice customer service for the refund, hey are refusing my refusing it and I never picked up the order.
Business Response
Date: 06/20/2024
Hi *******! Please accept our apologies for any inconvenience this may have caused you about Order #********* with *****************. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we cannot process a refund for the order at this time. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. Whenever you are placing the order, you can always see all of the details of the restaurant, the items selected and everything will be shown at the checkout as well before purchasing and we send email s to each customer after the placement with the receipt. We really apologize for the inconvenience. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.

Customer Answer
Date: 06/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called the restaurant and they were willing to refund the order, but as it was placed through Slice they were unable to. Slice finalized the transaction as soon as the order was placed, giving no room for cancelation. What am I paying for? I never received the order. My bank is disputing this charge. I hope this complaint serves as an example to what customers can expect when using **********************.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 07/30/2024
Hello there! Thank you for reaching back. As we previously mentioned, our Technical Team has thoroughly investigated your case, and based on their findings, they were unable to identify any irregularities on our end. According to our logs, the restaurant located at **** ****** *********** ***** was selected, the items were added to the cart, and the order was successfully placed. Whenever you are placing the order, you can always see all of the details of the restaurant, the items selected and everything will be shown at the checkout as well before purchasing and we send emails to each customer after the placement with the receipt. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we cannot process a refund. We really apologize for the inconvenience. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.
Customer Answer
Date: 07/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My complaint was not resolved here but my bank reversed the charge because what they tried to do is not legal. I paid for something I never received, both them and *********'s tried to treat me unfairly. I will NEVER do business with either of them in future. I hope this helps someone else.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************
Initial Complaint
Date:06/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered dinner through Slice on Friday 6/14 at 6:01 pm from *****'s Deli and Grocery. It was picked up by 6:30, but still hadn't been delivered by 8:11 pm. The order was eventually updated to "Complete" but the food never arrived. In the numerous times I've tried calling Slice, the representatives consistently have put me on hold just to tell me that they either can't get in touch with the restaurant or that the restaurant is refusing to issue a refund. They also say that they have no ability to issue a refund since the order was confirmed by the restaurant even if the food didn't arrive. Meanwhile, I've contacted the restaurant, and they have confirmed that they have agreed to the refund with Slice at least twice now.
Business Response
Date: 06/20/2024
Hi *****! Please accept our apologies for any inconvenience this has caused you about the order with *****'s Deli Grocery. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we are unable to process a refund for the order at this time. Our team reached the restaurant and they were not able to authorize a refund. We recommend contacting your bank provider directly to discuss the situation further and explore any potential options for a refund. We understand how disappointing this must be and truly apologize for any inconvenience this has caused. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.
Customer Answer
Date: 06/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I paid for goods/services that were not delivered and I was not refunded or compensated.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 07/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I would like to keep this discussion open while the charges are being disputed in case Slice tries to deny the dispute.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 07/17/2024
Hey *****. Thank you for reaching back and we're sorry to hear about your experience once again. As we mentioned, it seems there is an ongoing charge dispute, and we cannot issue a refund at this stage. When you have further details with your bank provider and discuss the situation, please reach us back so we can take a further look. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************
Initial Complaint
Date:06/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 4, ************************* Pizza 2, Sabina **** The order I had placed was incorrect as the Slice website had a glitch when selecting toppings upon checkout which ended in two toppings missing on both pizzas I had ordered. The custom pizza was to have pepperoni and mushroom, and the *** pizza was missing lettuce, tomatoes, and mayonnaise. My order was also missing the ranch dressings it was to come with. There was no compensation and the Slice customer service agent was not attentive at all what-so-ever. When I spoke with the pizzeria it was determined it was a problem on Slices end. I would like to be compensated.
Business Response
Date: 06/10/2024
Hi *****! Thank you for reaching out and we are sorry to hear about your experience. Our Technical Team has thoroughly investigated your case and reviewed the logs. According to our findings, no irregularities were detected on our end. It appears that Pepperoni and Mushrooms were not selected as toppings, and the order was processed without any issues. Please note that you can always review all details of your order, including the selected items and your address (for delivery orders), at the checkout page before confirming your purchase. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we cannot process a refund for the order at this time. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We really apologize for the inconvenience. You can always contact us back or our Support Team directly if you face any issues in the future.
Initial Complaint
Date:06/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 2024 DescriptionSLICE*UNDERGROUNDPIZ ************* NY 02/14 posted on 2/15 $43.76 Was traveling for one night in nyc and placed an order with slice for 2 pizzas from underground pizza in ***************Both pizzas were burnt black on entire underside and one also extended beyond to top of crust entire edge of circumference, thus both were not fit for consumption. Both looked like grill coals and tasted as good.Was not able to return pizzas as underground closed by the time I walked back from hotel to attempt return. And the hotel checkout was before the pizza place reopened next day. From looking at both sites, pizza place should have been open when I walked back based on hours published.Had stated as such to original slice email order but email was returned as not valid address. Also stated this in survey Slice sent saying how was your order? Never heard back from Slice.Also the order time kept changing to later times which made no sense since the place was dead when went to pickup order.Finally found another email after digging through slice site and chat option on their sitethey said could only refund $10. Chat couldnt upload photos so sent burned black photos to other email that didnt bounce back.So overall the order was late, burnt black and not able to be returned due to early close. Had to get dinner at another pizza place which was still open to a normal time past 8 on a week night in nyc seems not early for every other pizza place in walking distance of underground.Requesting full refund instead of just $10 offered by Slice.Hadnt been to underground pizza in ************** since before pandemicreally gone down hill and not as good now.Never had to return a pizza, let alone two in nyc or anywhere else for that matter.
Business Response
Date: 06/10/2024
Hello *****! We are very sorry to hear about your experience. Upon checking into the system, our team has reached out to you via email with more details about your order. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we cannot process a full refund for the order at this time, only $10 were refunded. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We really apologize for the inconvenience. You can always contact us or our Support Team directly if you face any issues in the future.
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have canceled Slice and do not need their services. We contacted them to take down the website that was made under Pizza Ponte name and stop advertising to our customer to channel them to other pizzerias that uses slice. Moreover, we told them to stop managing our ****** listing. Slice has not taken down the ****************** yet and have channel our customers through ****** ads. In addition, they still have control over our ****** listing and has been responding to our customer reviews. Please tell them to stop
Business Response
Date: 06/13/2024
Hello there, thank you for reaching out. Upon checking into the system, Pizza Ponte is no longer available on our platform. We understand this may be an inconvenience, and we apologize for any frustration this may have caused. Since we are no partners with Pizza Ponte, we are unable to facilitate any orders or provide support related to your services. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.
Initial Complaint
Date:05/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 27, 2024, at 5:42pm I ordered two large cheese pizzas through the Slice app. I did not realize that the slice app had my food on delivery instead of pickup, which I always pickup. I went to the store to pick it up and they said it was out for delivery. I paid $38.73 which included a tip and delivery charges. After almost an hour the pizza did not come so I called. They told me they delivered my pizza and they did not, and they insisted that the delivery person delivered it and was leaving my house. When I called Slice and explained that the order was never received despite them telling me it was, they essentially told me there was nothing they could do. I called ********* pizza, and they said, they delivered it to the wrong address and when I asked them for a refund because an hour and a half had already passed, they refused to refund me and instead sent out another order. By this time it took the pizza 2 hours to arrive when it only was supposed to take 20 minutes, and the pizza shop is two blocks away from my house. Slice offered me a five dollar discount for my troubles through the Slice app instead of refunding me my $38.73. If you go to the recorded conversation, Slice tried to say, they delivered it me and cant do anything about it. I told them I had a camera on my door, and then they changed it to they delivered my food to the wrong address and they apologized. That isnt a way to do business with a company I have been giving my money to for 30+ years.
Business Response
Date: 06/01/2024
Hey ******! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with ********* Pizzeria, our team have already reached out to you with an email to share the findings of our investigation. Please accept our apologies for any inconvenience this may have caused you. Regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. I really apologize and well do our best to ensure this never happens again. We appreciate your business and hope that you will give us another opportunity to show you the level of service that we are capable of providing. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.

Customer Answer
Date: 06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I ordered two pizzas at 5:42PM. I went to the store to pick it up, and they said, it was out for delivery, so I went back home. I called numerous times about my pizza not arriving as promised at 6:30PM, being told that it was already delivered, and that there was nothing that can be done when I called about not receiving it. When the store then discovered that they delivered it to the wrong address after calling again and again, I asked for a refund since they said, they have to make two new pizzas. It was late, and I was ready to lie down after all of that. I shouldve been given a refund because it was then after 8:00PM. I was offered a free soda, which I told them that I dont drink. I told them that it is not right that you have to pay a service fee, delivery, and the tip upfront when my service was not good. They delivered the pizza and the drink that I stressed I didnt want around 8:35PM-9:00PM. I disputed the charges through Slice, and they said, they emailed a $5.00 discount on my next order, which I was not satisfied with that. It shouldnt take almost 3 hours to deliver a pizza that is two blocks away. Also, my order should have been placed as a pickup order not through delivery, which the app switched to delivery instead of pick up in store. It was misfortune that they were going to keep my money to began with because I complained about not receiving my order to be told that it was already delivered and the delivery man was walking away from my house, untrue. You dont treat a loyal customer like that especially when I spend plenty of money in this store.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 06/17/2024
Hey ******! We're sorry to hear about your experience. After reviewing your interaction about Order ********* with ********* Pizzeria, our team have already reached out to you with an email to share the findings of our investigation. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we cannot process a refund for the order at this time and a credit for your future order was provided as well. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We appreciate your business and hope that you will give us another opportunity to show you the level of service that we are capable of providing. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.
Initial Complaint
Date:05/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
App was no responsive to failure to deliver by ve for. Was charged for pizza that was never delivered. At first when called after being 30 minutes past delivery time stated they said person was out and 5 minutes away. *********************************************************************************************************** contact vendor. They then lied said was delivered when nothing was delivered and refused to refund. Will never use this app or place order with this pizzeria again.
Business Response
Date: 05/23/2024
Hi ******! We're sorry to hear about your experience and our team have already reached out to you with an email to share the findings of our investigation. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we cannot process a refund for the order at this time. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We value you as our customer so due to the experience that you had, I provided you with a $10 Slice Credit that will be automatically applied to your next order on our platform towards any restaurant of your choice. The credit can be used within 30 days from now. Please make sure that you are logged in so the credit can be applied to the order. Once again, apologies for the inconvenience! If there's anything else we can be of help with, don't hesitate to reach us at *************************************** or our Customer Support team.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Slice is BBB Accredited.