Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromGREG Y

  Date: 03/04/2023

  1 star

  GREG Y

  Date: 03/04/2023

  TERRIBLE SERVE! BEWARE.
  Order showed up 2 1/2 hours later.....no apology.

  Slice

  Date: 03/10/2023

  Hi ****, we are truly sorry to hear about this delayed delivery. We want to further look into this experience and try to make things right with you, so please provide us with further details at *************************************** and we'll connect.

• Review fromMelissa P

  Date: 02/26/2023

  1 star
  I placed an order at a local restaurant that is about 20 minutes away tops with traffic. It took 1 hour and 45 minutes to get here - placed at 5:16pm and slice said latest arrival 6:19pm. I learned from the restaurant that slice told them to have the order ready at 6:19, not that it would be delivered by then. Why the h*** did slice tell them to not have my order ready for over an hour?? Slice emailed saying the restaurant was delayed lies. Restaurant told me to call direct next time as they deliver themselves also and they would discount my future order. Horrible Slice experience, will never use again.

• Review fromAl S.

  Date: 02/14/2023

  1 star

  Al S.

  Date: 02/14/2023

  Food delivery service that neither picks up, not delivers, nor contacts their driver to find out what happened. Never use.

  Slice

  Date: 02/28/2023

  Hi **, we are terribly sorry to hear about this issue. We were able look into your last order with us and confirmed that a successful refund was processed and this case was escalated to the appropriate team. Nevertheless if there is anything that we had not covered, please reach out to us at *************************************** and we'll connect.

• Review fromDulce B.

  Date: 02/12/2023

  1 star

  Dulce B.

  Date: 02/12/2023

  Waited for over two hours for pizza that never arrived. I then found out the restaurant I had ordered from was actually closed on that day. I have not been refunded and they say it was delivered. Pizza place said it they stopped doing business with Slice because they are dishonest. Stay away.

  Slice

  Date: 02/16/2023

  Hi *****, we are sorry to hear about that issue. This does not sound right and we'd like to hear more about this experience and make things right with you. Please provide us with further details at *************************************** and we'll assist regarding this.

  Slice

  Date: 02/28/2023

  Hi *****, we are sorry to hear about that issue. This does not sound right and we'd like to hear more about this experience and make things right with you. Please provide us with further details at *************************************** and we'll assist regarding this.

• Review fromRyan L

  Date: 02/06/2023

  1 star

  Ryan L

  Date: 02/06/2023

  Zero stars. They stole my food and my money. The driver was able to claim the pizzas were "delivered" even though the address was incorrect. Since the driver claimed it was delivered, Slice customer service said there was nothing they could do. They also said I was just hangry and shouldn't be upset. When I explained that I was mad because my food AND MY MONEY WAS STOLEN, they didn't care. I even explained that even if the address was correct, Slice's policy allows for drivers to claim the food was delivered and the customer has no recourse to fight the situation. Again nothing. Do not use this company, and be careful to check that the store you order from doesn't use them either.

  Slice

  Date: 02/16/2023

  Hi ****, we are sorry to hear about your experience! We'd like to take a closer look at this issue and check what went wrong and how we can make things right. Please share with us further details at *************************************** and we'll connect.

  Slice

  Date: 02/28/2023

  Hi ****, we are sorry to hear about your experience! We'd like to take a closer look at this issue and check what went wrong and how we can make things right. Please share with us further details at *************************************** and we'll connect.

• Review fromBrenda D

  Date: 02/04/2023

  1 star

  Brenda D

  Date: 02/04/2023

  Horrible! After 3 hours and many text correspondences (1 mile away, 10 min away, etc) nothing delivered. Our last message requesting a refund promptly ended any response from them. We will never again order from any business that uses this as their delivery service

  Slice

  Date: 02/06/2023

  We are terribly sorry to hear about the delayed order, ******! We want to further look into what went wrong here and try to make things right. So please share with us further details at ********************** and we will connect.

• Review fromRobert D

  Date: 01/30/2023

  1 star

  Robert D

  Date: 01/30/2023

  For this particular scam artist there should be a negative star rating!Slice is a rip-off. Placed order with local pizza shop but pizza never arrived. This has happened before so 2 strikes. Who in their right mind would pay for something they did not receive? And in talking with restaurants they say sometimes orders from Slice are never received by the restaurant and customers show up angry. Advice to restaurants using Slice: STOP. When I see Slice delivery as an option I choose another restaurant. Seeing Slice as an option tells me that the restaurant dose not carer about their customers.

  Slice

  Date: 02/06/2023

  Hi ******, we are sorry to hear that your order was not delivered. We checked on our end regarding this issue and we were able to check that a follow up was made regarding this from our Escalation department. But if there is any point that we did not cover, please let us know by reaching us out with further details at *********************** 

• Review fromClaire K.

  Date: 01/29/2023

  1 star

  Claire K.

  Date: 01/29/2023

  Buyer beware!!! I received a large order of food from a restaurant I frequent. I never ordered it. I was at work all day and was ordered to my house around 11am. I spoke to someone at Slice who said it would take 24 hrs to review. I said ok but please delete my Acct and ccard info. They said they cant do that either. they said it was probably an outside breech. It would also take 24hrs. I cancelled my card immediately. When they got back to me refuses to credit me and still couldnt delete my Acct. This is criminal behavior and they know it.

  Slice

  Date: 02/06/2023

  Hi ******, we are sorry to hear about your experience. We checked from our end regarding this issue and based on the information provided from our technical department, as the account with us was created through Google sign in we were not able to track any irregularities. However, if we did not cover any additional issue regarding this case please let us know by reaching us with further details at **********************.

• Review fromSha M

  Date: 01/29/2023

  1 star

  Sha M

  Date: 01/29/2023

  Order from a pizza place I love using slice app I live in a new development so the location thing in the app did not pull I exact address so I left a note stating my correct address and that it was new development. I also took an additional step too reach out too there customer service where one agent lied and told me she reach the drive and my address was all set and I would get a phone per my request and that did not happen spoke with a second agent who stated my order was delivered to the other address because the first agent wasnt able to contact the driver they did not Replace or refund my money and my family still dont have dinner.

  Slice

  Date: 02/06/2023

  Hi ***, we are terribly sorry to hear that we've let you down! We want to further look into this and try to make things right, so please share with us further details at ********************** and we'll connect.

• Review fromJoseph C

  Date: 01/28/2023

  1 star

  Joseph C

  Date: 01/28/2023

  Was told order will be ***** mins and after contacted them a hour and a half later still no pizza from a place thats 3 blocks away. Bonus was they lied to me and said pizza was on way and 15 mins later I told them forget it , I dont like liars . Shame on me for not reading the reviews first.

  Slice

  Date: 02/06/2023

  Hi ******, thanks for sharing your experience. We are sorry to hear about the delay and miscommunication on the estimated time on your last delivery with us. The delivery is mostly handled by our restaurant partners and we always encourage the most accurate estimates to be provided for deliveries. Nevertheless as this was not your experience, please reach us out at ********************** with further details and we will look into this issue.