Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromRachel A

  Date: 01/21/2023

  1 star

  Rachel A

  Date: 01/21/2023

  I already emailed ********@slicelife.
  My husband and I ordered food from our local pizza restaurant. We received confirmation that our order had been picked up, though after waiting for an hour and a half, we called the restaurant only to learn that the order was still sitting at the restaurant. We spoke with the restaurant manager who explained that she would call Slice to problem solve. About 10 minutes later we received a call from a representative who explained that a new driver could not be assigned because the driver is assigned by the "system" and since the driver placed the order as picked up, there was nothing additional that could be done aside from refunding our order. I asked to speak with a manager and was told this was impossible. I asked when I could speak with a manager and was told that she could not tell me. I then went on the website and used the chat feature and received the same information. I am surprised that a large delivery service corporation is not able to problem solve or provide customer support. I am also surprised to learn that Slice is not able to use technology to find a way to override a "system" to manually assign a driver to deliver food so that customers are satisfied. I continue to be surprised to learn that Slice is not able to issue credits toward future food. All of these solutions would not have resolved the problem, though they might have given me some sense that your corporation is concerned with maintaining my business. Still, I would like to speak with a manager. Please have someone contact me as soon as possible.

  Slice

  Date: 02/06/2023

  Hi ******, we are terribly sorry to hear about this experience! We had checked our records regarding this case and we were able to look up that all the preventive measures had been taken regarding this issue and a follow up was sent directly to you by our Escalation department. Nevertheless, if there is anything we were not able to cover please let us know by reaching us out at ********************** and we will further assist.

• Review fromJennifer T

  Date: 01/18/2023

  1 star

  Jennifer T

  Date: 01/18/2023

  If you use Slice to pay for any purchases and store your credit card information, DELETE it! My Slice account was hacked and 3 unauthorized purchases were made. Called my credit card company to cancel the card and dispute the charges. I also called Slice to inform them of the hack. That was a joke. Deleted the account after I requested a copy of the transactions, and profile information with the changes that were made. Sadly, now that I am looking into Slice it appears ****** recommended deleting their app and avoiding using their website. Apparently, the company was accessing its user's private information. The company called it a "glitch" in their software information. Initially, one charge for 17.00 was made, then 28.00 to test out using the card in 1 day, then another charge for 73.00. Check your Slice transactions, cancel your credit card, and DELETE their app and your profile!

  Slice

  Date: 01/26/2023

  Hi ********, we are sorry to hear about your experience. The ****** recommendation that is referenced here is for Sliceit, a credit card company that we are not affiliated with. In regards to any unauthorized charge, we always encourage a direct contact with our support team so we can resolve that as soon as possible. Nevertheless, we want to hear more about the issue you had faced so please share with us further details at ****************************************

• Review fromBrandon B

  Date: 01/14/2023

  1 star
  Slice takes zero accountability for issues with orders through their app. We placed an order for a pizza which arrived as a pile of mush stuck to the top and sides of the box. When we reached out to the pizzeria they pointed us to Slice and when we reached out to Slice they claimed there was nothing they could do. Ultimately after 30 mins of back and forth they gave a marginal discount on an inedible pizza. They claimed the delivery was through a third party and that there is unfortunately no way we could fully refund or replace the order. If Im not utilizing them for a delivery service, Im quite confused as to what these delivery service fees and their business model actually is?? Seems like a convenient way to take zero accountability for poor customer experiences.

• Review fromAlejandro G

  Date: 01/12/2023

  1 star

  Alejandro G

  Date: 01/12/2023

  Slice promotes a reward system that after placing eight orders of $30 or more, you get a free large pizza. The pizza shop that I order from will honor the reward with a medium pizza. That is false advertising to customers, because the reward that they are earning is not guaranteed to be provided because the businesses that supply pizzas for Slice can choose what the reward is instead of a large pizza like the Slice website says. I have contacted them twice about this issue and both times, they continuously tell me that they will look into it, but that theres nothing that they can do. Theres nothing that they can do to honor the large pizza that they promised me yet they can go ahead advertising it to customers all over the place to get them more sales. They get to earn more income because of the reward they offer, but then theres nothing they can do to honor it to the customer. In my opinion, that is a really bad business practice. Taking your customers money and then s******* them on the payout? That is not cool.

  Slice

  Date: 01/23/2023

  Hi *********, we are sorry about the poor experience. The Reward program is directly supported by our partnered pizzerias and the selection for a ************ is adjusted by them based on their menu. If a shop does not have a ****************** the option remains for the closest pizza to the ****************** in value as stated in our Rewards FAQ. Please feel free to reach us out at *************************************** for any further questions.

• Review fromHadiya R

  Date: 12/06/2022

  1 star

  Hadiya R

  Date: 12/06/2022

  My first and only time using this app. I ordered a pizza from a local place that happens to use slice for their delivery (didnt know this before hand). After waiting an extremely long time for my pizza to be delivered I decided to cancel. I was told my refund would be processed in ***** hours. Its been 2 weeks and I still havent received my refund yet. I will never ever be using this app again.

  Slice

  Date: 01/11/2023

  Hey ******, thanks for sharing your experience. We are sorry to hear that your delivery was not completed, if your last order with us was voided within a short period of placing it, the transaction will simply disappear and will not get captured. Nevertheless, we want to take a closer look and confirm the refund for your order so please reach us out at *************************************** with further details.

• Review fromTed B.

  Date: 12/04/2022

  1 star

  Ted B.

  Date: 12/04/2022

  Horrible service. Waited over an hour and a half, only to find that the order was sitting in the porch for a hall hour. I will never order again from this restaurant if they continue to use slice.

  Slice

  Date: 01/11/2023

  Hi ***, we are sorry to hear about the issue with your delivery. We want to take a closer look at this case and look into what went wrong and try to make things right. Please reach us out with further details at *************************************** and we'll connect.

• Review fromJeremy D

  Date: 12/01/2022

  1 star

  Jeremy D

  Date: 12/01/2022

  You will not get your food! Wow what a scam

  Slice

  Date: 01/03/2023

  Hi ******, we are sorry to hear that you did not receive your order. We want to take a closer look at this and make things right, so please share with us further details at *************************************** and we'll connect.

• Review fromAshley V.

  Date: 11/29/2022

  1 star
  Can I give 0 stars? Absolute worst customer service. I tried speaking with the supervisor. We called Slice since it had been awhile since our pizza was delivered, I checked my app and it said the pizza was ready for pickup but I had wanted delivery. We called Slice per the email and the man on the phone said it was for delivery and he didnt know why it said pick up. I then called the restaurant and their manager got on the phone with the same guy. He stated that we never spoke to him. Which was a flat out lie. I called him back and he said he could not offer a refund even though I wanted to cancel the order. He said the restaurant gets paid directly so there was nothing he could do.

• Review fromAshley C

  Date: 11/28/2022

  1 star

  Ashley C

  Date: 11/28/2022

  Used Slice last night for the first time and received cold wet food that the so called driver left outside in the pouring rain. Called the restaurant *** **** and they would not help me and told me to call slice customer service. So I called slice and didn't get anywhere but left with cold wet food?!?

  Slice

  Date: 01/03/2023

  Hi ******, we are sorry to hear about the improper delivery experienced! We had this case escalated and a follow up regarding this case was made from us to make things right. However, if there is anything we might have missed please reach us out at ****************************************

• Review fromSandra B

  Date: 11/17/2022

  1 star

  Sandra B

  Date: 11/17/2022

  Zero stars. They robbed me. Never delivered anything, insisted it was delivered, never refunded me despite several attempts to get a refund on my part. First and last time using this awful service. Do yourself a tremendous favor and do not give this app your business. Because the bottom line is they will deliver nothing and keep your money.

  Slice

  Date: 12/05/2022

  Hi ******, we are sorry to hear about the issue you faced! We had checked from our end and your last order with us was refunded successfully. However, if that was not the case or there is anything else we can help with feel free to reach us out at ****************************************

  Slice

  Date: 01/23/2023

  Hi ******, we are sorry to hear about the issue you faced! We had checked from our end and your last order with us was refunded successfully. However, if that was not the case or there is anything else we can help with feel free to reach us out at ****************************************