Business Profile

Jewelry Stores

Tiffany & Co.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

129 total complaints in the last 3 years.
39 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Heart bead bracelet for my girlfriend on 7/26. It was delivered 9:58a.m on 7/29 but the package was STOLEN . Tiffany ** refused to reship or refund me for this item like any other normal businesses . Especially since package was also not signed for and Tiffany ** is not cheap . It blows my mind that a company such as Tiffany ** would not take better care of its customers as I am a return buyer .
Business Response
Date: 08/23/2023
Hello,
Upon the initial contact with the client the tracking information was reviewed with them including an image of the delivery at the client's front door. The client confirmed the image provided was indeed his front door with the package sitting right in front of it. With this proof of delivery confirmed it is a criminal matter of a theft and not something Tiffany would be able to offer compensation for.
Tiffany & Co. Client Services
Initial Complaint
Date:07/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a $15,000. Tiffany White **** Diamond Lock Bracelet. The item was supposed to ship with SIGNATURE REQUIRED. It did not ship with signature required, it shipped with INDIRECT SIGNATURE.Fed Ex left the package by my garage door. I was not home. My garage door was open. There were a lot of people having work done at their houses, lawn mower companies were in our Cul de sac as well. When we got home, I went onto fed ex, to track my package, it showed DELIVERED.Both my husband and I looked everywhere, and never found it. Tiffany has given nothing but grief, anxiety over this issue.They refused to refund me, even though, it was their fault, for shipping a $15,000 bracelet with INDIRECT SIGNATURE. I filed a POLICE REPORT, and VERBAL SWORN STATEMENT, that was also recorded by the police officer. I submitted those documents to ***************** at least 3 times. So, because it did not require a signature, Fed ex, put in their system an electronic signature. The bracelet was purchased on March 2nd. It is now 7/25/2023, and I have no bracelet, and **************** have reversed the charge, because Tiffany, stated that it was delivered. I spoke with a *******, who is a customer service rep for **********************, and he was so rude to me, it was appalling. *********************** Tiffany has been an absolute nightmare, as well as ****************. I hope that by writing this, maybe something can be done, regarding getting my back.
Business Response
Date: 10/12/2023
Dear BBB,
We apologize for the delayed response. Based on our research, a chargeback was issued; however, we provided evidence to support the claim and it was reversend in our favor.
Sincerely,
**********************
Customer Answer
Date: 11/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

my name is ****** *****.
I purchased a White Gold 1/2 Pave Diamond Lock Bracelet on 2/27/2023.
My order # is ~ ********

I have been trying to resolve my order since 3/2/2023.

I did not receive the bracelet.
Fed Ex left the box outside my garage door. The receipt stated " direct signature not required".
I contacted Fed Ex, regarding this issue, the manager came to my house and explained that they did need a direct signature, so FED EX automatically put in an Electronic signature for an IMMoody.

This bracelet cost us $15, 713.00
We filed a complaint through American Express, at least 6 or 7 times, with the final outcome , stating that Tiffany & Co, had proof of delivery.
However as I previously stated, the only proof was an electronic signature. My name is IMoody.
I filed a police report, gave a sworn statement, on video, by a police officer who came to my house.
I sent all of the documents to ****** ******, several times, only to get the "runaround" from him.
I filed a complaint to the BBB, and that's how I found you.
I also sent an email to ********* ******, who is the one who signed off on my complaint.

I have attached the email that I sent to ********* ******.

Thank you very much for helping me with this matter. I am sure you could get a copy from the St. John's County Sheriff's office of my sworn video statement.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 11/22/2023
Dear BBB,
We are making an additional atempt to reach out to the client to discuss further.
Sincerely,
********* **
Initial Complaint
Date:07/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A fraudulent purchase was made from my PayPal account. With their help, the delivery was stopped and returned to them. Yet, I have been waiting for the refund for days. My bank account has been -$700 for a week. My family is hungry, I have past due bills, any deposits I make won't get me anywhere, my car is out of gas (so I can't get to work, and will likely lose my job), etc........
Business Response
Date: 08/22/2023
Hello,
We have researched this matter with our Sales and ***************** and received confirmation that the credit of $1,035.23 was issued on July 12 to the client's PayPal account. We request that the client double check his PayPal account around the 7/12/23 time frame for the credit.
Please reach back out if there are any additional questions or concerns.

Thank you,
Tiffany & Co. Client Services
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item online and I purchased the wrong size. I would simply like to return the item. They say that when I purchased the item I accepted a policy that it was not returnable. I dont recall this but I cant say that it is so I could have missed. The package came with instructions on how to handle returns. When I contacted them they of course refused to return my item but further more they refused me the option to speak with a supervisor to further assist me. I honestly just want to return the item that does not fit me and their refusal to allow me to speak with a supervisor was extremely disrespectful.
Business Response
Date: 09/05/2023
Dear BBB,
We apologize for the delayed response. In order to resolve this matter, the clients **** card will be credited by the issuing bank for the amount in question.
Sincerely,
**********************
Customer Answer
Date: 09/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
Date:06/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I purchased a Lovestruck Heart Tag Bracelet from the retail store sometime in February 2023. What I thought was the perfect bracelet turned out to be a bracelet that dug into my skin, poked my newborn on numerous occasions, and got stuck on everything and anything. Unfortunately, since I wore the item for maybe less than a week, it had normal wear scratch on it and I was unable to return the item regardless of the 30 day policy that they have and how the actual item was dangerous. The arrow on the bracelet is very sharp. I haven't worn it since and Tiffany's refuses to do anything about it. $600+ down the drain for something they could have returned.
Business Response
Date: 07/07/2023
Dear BBB,
The store was aware of the client's complaint and reached out to her on July 1st to try and resolve. They offered to fully refund the client for the item and the client went into the store on July 2nd to have the refund completed. Other options were discussed with her that might be better bracelet styles for her, and she indicated she would consider those for the future. The store shared that that we take her feedback seriously and that we would pass along the concern of the item. The client was appreciative for the full refund.
Sincerely,
**********************
Customer Answer
Date: 07/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:06/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my utmost dissatisfaction with the recent experience I had with your ************* store. I placed an order with Tiffany & Co., and unfortunately, the entire process has been incredibly frustrating and disappointing.First and foremost, I am deeply disappointed with the mishandling of the shipment. The package was delivered by *** without requiring a signature upon delivery. Considering the high value of the contents, I expected Tiffany & Co. to prioritize the safety and security of their customers' purchases. It is deeply concerning that such an esteemed establishment would neglect to enforce a signature requirement, leaving my package vulnerable to theft or mishandling.To compound my disappointment, I regretfully inform you that *** lost the package during transit. When I reached out to your ************* store to report the issue and request a replacement, I was met with a shocking refusal. The refusal to acknowledge any responsibility or offer a viable solution was both surprising and highly unprofessional. As a customer, I expected better treatment and support from a reputable company like Tiffany & Co.
Business Response
Date: 06/09/2023
Dear BBB,
The store has made several attempts to reach out to the client but have been unsuccessful.
Sincerely,
**********************
Customer Answer
Date: 06/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hello,
I have repeatedly communicated with all my calls to customer service number and email. That I am not in ************* due which I am not available on my contact number as where I am right now my roaming signal arent strongest. I cant be either reach by Email or via text message. I even texted store manager ****** many times but he hasnt responded me back. Although he received them all but he ignores my messages. I also explained to him that please reach me by email or text message but he never responds or try to contact me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 08/19/2023
Dear BBB,

I write in response to Complaint #********. According to the *** tracking details, it shows the package was delivered successfully to the clients shipping address by ***.This client acknowledged in her report the package had been delivered - The package was delivered by *** without requiring a signature upon delivery., yet also mentions you that *** lost the package during transit.. During our investigation into this matter, a history of disputed transactions was discovered, raising even more concerns with the discrepancy noted above. We are unable to provide a refund at this time as the client has already initiated a chargeback with her credit card company. Our *********** team and Retail Store team has made several attempts to reach out to the client to discuss this matter, yet the client remains unreachable.
Sincerely,
**********************
Initial Complaint
Date:06/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tiffany advertises on their website: "We offer complimentary resizing for all Tiffany engagement ring purchases." My partner and I took the ring in to Tiffany's to get it resized and the person there said to us: "sorry, that is for FEMALE engagement rings only. We were forced to pay $380.This is incredibly discriminatory. And their advertising is incorrect. I do not believe we should of had to pay $380.
Business Response
Date: 06/09/2023
Dear BBB,
The client was contacted and he was thanked for his feedback and it was communicated to him that the Director of Operations will review the policy. In light of the situation, the store has offered him a refund for the service charge and the client is planning on visiting the store location next week.
Sincerely,
**********************
Customer Answer
Date: 06/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 23rd 2022, I purchased a belt for $710 (before tax).It hasn't even been 9 months & the belt is now broken, with the belt being worn less than 50 times.Tiffany is claiming this is normal for a $710 belt & that I will have to pay for shipping & insurance, so they can then charge me to repair it. Granted they won't even give me an estimate of how much something like this would cost, they just keep saying they are proud of it.Since this is not normal wear & tear, for a $70 belt; let alone a $700 belt; I will be needing this belt repaired free of charge or a return facilitated for full refund.
Business Response
Date: 06/01/2023
Dear BBB,
The client will need to submit the entire belt for it to be thoroughly reviewed to have an estimate provided. Our products are always examined to determined if the issue is quality related. It can be submitted through one of our stores to be sent to our service center. All of our products have a 30 day return policy; therefore, this is not an option.
Sincerely,
**********************
Initial Complaint
Date:05/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed in order with Tiffany on march 27 For a set of earrings on march 29 it say my items where delivered at 9:46 a.m. when i placed my order it said my delivered date was estimated for march 31. I reached out to Tiffany to let them know that it said my items were delivered but i nevered received my items. So i was told they would do investigation but in the mean time to file a police report and take it up with my bank. So i did just that. I filed a report but my bank told me that i had to file a dispute with Tiffany but when i did that tiffany just told me that it says delivered in it was nothing they can do. But I've paid for something that i didn't receive
Business Response
Date: 06/01/2023
Dear BBB,
According to *** records, the package showed delivered. *** stated they made multiple unsuccessful attempts to contact the receiver and as a result, the package investigation was closed.
Sincerely,
**********************
Customer Answer
Date: 06/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have spoken to all parties involved I informed them that my package had said delivered but there was no package left on my front porch on the side of my home nor was it left with any neighbors as *** described. I contacted tiffany they instructed me to file a police report and to file a dispute with my institution which i did, but yet i haven't received my package nor a refund from either side. So at this point I would be just going to ligation because i think it's unfair for me to pay for something that i didn't receive. Look how long it took them to reply back

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 09/20/2023
Dear BBB,
We apologize for the delayed response. The client was contacted on 4/3/23. The *** investigation concluded the package was successfully delivered to the correct address. Additionally, when the *** investigation was launched, *** was unable to connect with the client as a part of the investiagation process, therefore, the investigation was closed.
The *** investigation was concluded and *** verified that the package was delivered to the correct mailing address. We advised the client that if she was not able to locate the package since she last contacted us, that she should dispute the charge for the order with her credit card company. Additionally, if she believes that an individual fraudulently removed the package from her property without authorization, we advised her to file a report with local law enforcement.
Sincerely,
**********************
Customer Answer
Date: 09/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I still haven't received my items from Tiffany & Company they keep replying that *** has tried to reach out to me several ?? times but I haven't spoken to *** since i made the claim. When did they reach out what email or number did they contact me to verify that my item was deliver. It can say delivered in i can not still have my package which i dont. This order was made back in march this is September in there just not getting back in touch. Tiffany & Company is full of it. So they can either send my items or just refund me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
Date:04/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a necklace from *************************** for the total of $4,484.38, they use ***** to ship my package but the package was marked as delivered at the ***** facility and not my house and yet they refuse to do anything to help after me contacting them about the issue
Business Response
Date: 06/06/2023
Dear BBB,
Please accept our apology for the delayed response as we had to do some internal research to see what transpired.
Based on the time frame when the client reached out to us, we could not open an investigation with the carrier. There was also a signature on file for the delivery as well.
There seemed to be some mix up with *** ** about the information that was showing on the *** ** website concerning the tracking results, which was later clarified on their end and was stated that the package was delivered successfully.
Based on the accounts of the delivery and the information provided to us by *** **, we would not offer any accommodation, being return or refund, and advised the client to dispute the charges with their financial institution.
Sincerely,
**********************
Customer Answer
Date: 06/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
On the file that I send it, it show that the package was going to be delivered to a different day but somehow when it arrive at its warehouse it marked as delivered.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************

Business Response
Date: 07/05/2023
Dear BBB,
Based on the wording on the carriers website that shows a scan after the time it states it was delivered that stated it was back at the local facility, we reached out to the carrier to gain some clarity.
The carrier stated this was a systematic error on their end and that the package was successfully delivered.
With this information, the client was advised that we would not offer any accomodation, being return or refund, and advised them to dispute the charges with their financial instituition.
Sincerely,
**********************

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Tiffany & Co. is NOT a BBB Accredited Business.