Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tiffany & Co. has 71 locations, listed below.

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• 

  Tiffany & Co.

  727 Fifth Avenue New York, NY 10022-2503

• 

  Tiffany & Co.

  73 Providence Place Suite 3100 Providence, RI 02903

• 

  Tiffany & Co.

  1245 Worcester Street (Route 9) The Natick Collection Natick, MA 01760

• 

  Tiffany & Co.

  100 Huntington Avenue Boston, MA 02116

• 

  Tiffany & Co.

  4400 Sharon Rd Ste K202 Charlotte, NC 28211-3787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a crown charm in November 2022 and had it addd to my bracelet in February ***************************************** mid-April 2023 I noticed the charm was missing and had broken off the bracelet. I called the main customer service number and spoke with ****. I was referred to the store where I had the charm added. After a conversation with an extremely rude and condescending manager named *** in ************, I was very disappointed by the lack of customer care. My request was to be given a replacement charm; however, I wanted to be allowed to select another charm as the crown is apparently defective and not durable enough to be on a bracelet that is worn everyday. *** agreed to replace the charm but adamantly refused to allow me to exchange it for something else. I called the customer service number again and spoke with ****** and asked for their intervention. I told them I was concerned that the charm lasted less than six weeks before it broke. Nevertheless ******, though sympathetic, stated her only recourse was to refer me back to the store. I do not feel I should be forced to keep a substandard item that does not meet my needs. I offered a reasonable solution and to pay the difference (if any) for a more durable charm. The crown is obviously defective and Tiffany should stand behind the quality of their merchandise. Im not willing to try again with the same charm and I do not feel my request is unreasonable.

  Business Response

  Date: 06/01/2023

  Dear BBB,

  Please accept our apology for the late response. Our store location offered the client a resolution which was complimentary soldering srevice, in addition to a complimentray new crown charm to have re-added to her bracelet. The client refused the resolution.

  Sincerely,

  **********************

  Customer Answer

  Date: 06/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  The representative misstates the facts. I did not refuse. I requested the ability to select a different charm as it is apparent the crown is not conducive with my lifestyle. I also stated I would bear any additional costs but this offer was vehemently denied by Tiffany. My complaint and renewed ask is that I should not be forced to keep an item that does not meet my needs. I have not asked Tiffany for anything for free, rather to make me whole and provide a new charm of my choosing with any cost difference borne by me. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 07/05/2023

  Dear BBB,

  Due to the fact that the client did not have the original charm anymore, the store offered to give her the same crown charm complimentary and have it attached to her bracelet complimetary as well. The client declined that offer and asked for a completely different charm complimentary. We are unable to accommodate her request for a different charm as it does not fall within company policy. 

  The client is stating that she is willing to pay the difference for an exchange of the item, however she no longer has the original broken charm so an exchange is not possible. Ultimately, this is why the client was offered the orgiinal resolution which is to replace the charm with the same one complimentary.

  Sincerely,

  **********************

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a watch from *********************** of Tiffany & *** online. I then went to a local Tiffany boutique, in *********, where they removed links to size it. I still have the links. My parents bought the same timepiece for me as a gift, so I want to return the watch I bought originally, and I am well within the 30 days. But Tiffany is saying I cannot return it since I had links removed, even though I have the links still and they can be put back on! This is ridiculous and such a horrible shopping experience. ***** also never told me that if I had the links removed, I couldn't return the watch.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several complaints to make: 1. At the time of the purchase in 2020 Feb, the Tiffany staff mentioned that the ring will be serviced for free. She will also send us a companion gift (a pair of glasses) via mail. However, we never received the gift and there was no explanation from Tiffany when I followed up recently. I also found out that repairing the ring costs $275. What the staff told us was not true. 2. I sent the ring to repair because the diamond is coming off from the prongs. I've only wore the ring a few times since I purchased and wondered why the diamond was coming off the prongs. After some research, I found out that the material used for this ring - platinum is easily scratched and bended. Many many customers experience this and yet Tiffany never informed a customer of this risk. On multiple occasions, Tiffany is not being truthful to the quality of their products and their promises. 3. I emailed Tiffany regarding the above complaints on Dec 30, 2022 and only got a response from them in late Feb. They offered a discount of $75 for the repair service but didn't specify how I can proceed further to have my ring serviced. I was traveling in March and missed the deadline they gave which was Mar 14, 2023. Now they refuse to provide any discount to the service. I waited for almost two months for them to get back to me and now because I missed the deadline (due to their misleading messages) they are revoking the offer. This shows very poor customer service and reluctance to work with customers on a resolution.

  Business Response

  Date: 05/04/2023

  Dear BBB,

  The store initially offered the client a partial accommodation to which the client did not respond to and it was only valid for a certain period of time. The store has now reinstated the previous partial accommodation to the client. The client needs to provide her authroization to proceed no later than 5/31/23 to resolve the matter.

  Sincerely,

  **********************

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************
  
  
  
   
  
  

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent this email to Tiffany **************** and they have basically ignored it. I am hoping BBB can assist Dear customers relation,My wife and I are big fans of Tiffany, and have always believed in the company, the high quality products, as well as the reputable customer service. Unfortunately our recent experience left us feeling short. We have a PT HC .11EA RG 5 ring that we wanted to resize. As there are no Tiffany branches near ** (we stay in ********* **), we contacted the nearest store to us at **************************** at ************ and spoke to their customer representation *****. My wife was told by ***** that resizing of the ring would be complementary and they could return ship the ring to us at no charge. This morning we made the long (2hr) trip down to ************ and was told to our shock by a customer service rep ********************************* that the charge would be $294.25 for the resizing of the ring. When we told her that we had spoke to ***** who confirmed with us that the resizing would be complementary, we were told that ***** was a security guard and gave the wrong information. At that point, we felt we had no choice but to proceed, given the time and effort already taken to make the trip down (4 hrs total). In addition, return shipping would be an additional charge of $20.I am sure you can imagine the disappointment we have with the customer service we experienced. To be given the excuse that ***** is just a security guard left us with a bad taste, as Tiffany should have accepted total and complete responsibility for the events that transpired. We certainly hope that this experience is not representative of the standards upheld by Tiffany and Co.I hope you can look into this matter and improve the quality of your service standards. The invoice number is *******04/02/23-WC for your reference.Sincerely ************ *****************

  Business Response

  Date: 04/27/2023

  Dear BBB,

  The store connected with this client today and they have a follow-up appointment scheduled for May 1st and will discuss the clients concerns then.
  

  Sincerely,

  *******************************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I want to complain to you about Tiffany&**. I purchased a bracelet on their website last July, but unfortunately my package got lost during the delivery(never signed for it). I reported this problem to Tiffany&co for the first time, and they told me that I need to wait for three weeks because they need to investigate the courier company before they can give me an answer.However, after a full 3 weeks, they contacted me and told me that there is no progress in the current investigation, so they are going to give me a refund. One day later, I got an email saying that the management couldn't refund the money and that now it was my own business and responsibility. This infuriates me because they had promised to investigate, then backtracked and had no regard for my rights and interests as a client, not to mention they didn't keep their word. I had to investigate by myself, then I even found out that they didn't conduct any investigation with the courier company at all after calling the courier.Also, since I'm on a business trip in *********, I can't deal with this issue in person, so I can only rely on email communication. However, Tiffany&co's customer service representative completely ignored my email and refused to communicate with me or provide any after-sales service. This attitude makes me very disappointed and angry, and I hereby express my deep dissatisfaction and protest.I spent over $600 on this bracelet and now that it's lost I feel damaged. The essence of this matter is that they did not carry out the investigation they promised, even ignored me and treated me rudely. They did not try to solve the problem at all. As a customer, I expect ************************* to recognize their mistake and give me a reasonable compensation, including my lost item or compensation of equivalent value. I hope you will pay attention to this matter and take appropriate actions to ensure that Tiffany & ** can abide by business ethics and responsibility to consumers.

  Business Response

  Date: 04/19/2023

  Dear BBB,

  This situation was researched and the client stated they were willing to accept replacement merchandise. Someone reached out to the client to offer the replacement with in-store pick up and he is now waiting for a response from the client.

  Sincerely,

  **********************

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. There was someone from the business reaching out to me and to offer a replacement. However, I did not accept the replacement but a refund. After further communication, the representative agreed to process the refund. I am now waiting for the refund, if it works well, then this resolution is satisfactory to me and the matter has been resolved.

  
  Sincerely,
  
  ******** **
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my wife's Tiffany heart bracelet I was told alterations would be free but they are not. Then we went to the Tiffany store and my wife needed two links taken out she had lost some weight. We were told the links would be given back to us and we went to pick up the bracelet which fits great but Tiffany did not return the two links to us. We paid for all the links, my wife even told the sales professional she wanted the links back yet they were not given.

  Business Response

  Date: 04/13/2023

  Dear BBB,

  The client was in communication with the store regarding this matter. Since then, the removed links have been returned to the clients address on file and was shipped out on 4/10/23 and delivered to the client on 4/12/23.
  

  Sincerely,

  *******************************

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February, 11, 2023 . I drive up to ***** to Tiffany & Company, to have a Toggle Bar replaced on my 18 inch chain. This is my third time having to chain has been in Tiffany possession. . I had this same chain cleaned in ***** in 2021 right in the middle of Covid 19 when wveryone had to stand in a line outside of the store to get in I was told that they had no cleaner and advice me to order a product from Amazon. In 2019 they cleaned this same chain and sent it to my house. I got a call on February 24th from someone by the name of ***** at *************** number to discuss my order. I spoke with some someone on February 25, that inform me my Tiffany necklace in fake. If it was they sure have service this necklace twice, and this would have been the third time. . .This necklace was cleaned in 2019. I live an hour ago from ***** ,I don't think I would drive an hour, and pay *****, for a Fake Tiffany. I think my necklace has been switch , with someone else chain.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12 2023 I have placed two order with Tiffany on the website, #*********,#*********. These two order was shipped in three shipments, however all three shipments encountered delivery issue. #********* was shipped in two shipments, but one was falsely signed by someone else and the otherone was falsely signed while I was in another state during an interview, I have notified the merchant immediately once relized such incidents have occured, yet under the circumstance that merchant is aware that the two previous shipment have encountered delivery issue, the merchant reshipped #********* through ***** without any signature or verification purpose. I believe that it is the basic responsibility of the merchant to ensure the package get delivered correctly to the right recipent through taking security measure such as ID verification + signature. I have not yet see even one package from Tiffany whatsover, and it is absolutely ridiculous for Tiffany to ship #********* which values $10058 without any kind of security measure against mail theft. I have filed police report for all the packages in this two order and I have filed dispute with my credit card institution as the merchant instructed, but the merchant is fighting against me over the dispute Amex(*********************) . I have not received anything from Tiffany and I don't believe I am responsible for paying for such a high value loss because of the merchant didnot take proper security measure for high value shipments, therefore I would need a refund for the purchase I made.

  Business Response

  Date: 03/20/2023

  Dear BBB,

  We have confirmed with the carriers that the packages were indeed delivered. The client was advised to dispute as well as obtain a police report. To date it seems like the dispute with PayPal is still under review.

  Sincerely,

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   But the product is not under my possession, I have notified the merchant prior to the $10058 shipment being sent out that there is delivery risks at my address, yet for some reason the merchant sent the package without any security measure to make sure the package reach the hand of the correct recipient. Therefore I don't think I am the one at fault, I have did everything the merchant asked, filing police report and bank dispute. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************
  
  
  
  
   
  

  Business Response

  Date: 04/14/2023

  Dear BBB,

  The client's claim is still open with PayPal; therefore, we need to wait for their resolution.

  The client also reached out to us on 4/12/23 requesting tracking information for an order that was returned to us and sent back out for a second time to the client which shows delivered on 1/18/23 at 12:08pm.

  Sincerely,

  **********************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -bracelet bought 12/22/2023 -bracelet broke 1/20/2023 by a diamond falling out -took bracelet in and was told that I would have to pay to have it fixed -was told it was something I did that broke it -was told I could not refund the bracelet

  Business Response

  Date: 03/02/2023

  Dear BBB,

  Please have the client provide purchase information if available so that we may do some additional research into the matter.

  Sincerely,

  *******************************

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No ********* $225.05 USD plus $19.97 Tax Flagship Store *** on Jan 21, 2023 Summary: I made a purchase of a silver necklace on Jan 21. The necklace broke the first time it was worn. It was lost, because it broke. I sent an email complaint to Tiffany, and did not receive a response to my email until after multiple follow-up phone calls (and roughly two weeks). I have been told I have no recourse despite being sold defective merchandise.Context: My girlfriend wears necklaces near-daily. I wanted to get her a nice necklace as a one year anniversary gift. I sent her many pictures of pendants/necklaces, and we went shopping in person at many stores so I could get an idea of her taste. I looked at used websites as well, but I thought it would be preferable to shop at a trusted brand. So I decided to go to Tiffany, because I could get a new silver necklace with the favorite design I had showed her. My shopping experience was pleasant and efficient. I gifted the necklace to her as soon as we saw each other next. After working from home the next day, she checked her outfit and the necklace in the mirror before leaving for my apartment. She wore a soft sweater and a snow coat. The trip to my apartment includes a short walk of maybe one mile. When she arrived at my apartment, she told me that the necklace had broken and she had lost it, crying. She had retraced her steps, but could not find it. I contacted customer service, and I was ultimately told I have no recourse for faulty/defective jewelry, because it was lost. The item was lost because it broke, and it unluckily broke while my girlfriend was outside walking. She did not immediately notice due to her sweater and the light weight of the necklace. I was told over the phone it would have been simply repaired if I had it, and that I might be able to reach someone with another solution, but I could and did not. But I am confident the primary reason I don't have the item is that it was faulty/defective in the first place.

  Business Response

  Date: 02/28/2023

  Dear BBB,

  The client's concern was escalated to store management and the client was contacted and advised that we do not replace lost merchandise per company policy.
  

  Sincerely,

  *******************************

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  The business did not take any action. The business simply stated that they will do nothing and that they offer me no recourse for my receipt of faulty merchandise that broke the first time it was worn. According to the policy that they continue to lean on, they do not need to be accountable for their sale of faulty merchandise, because it was lost at the time it broke. At the time of my original contact (referenced by the response) I was told that the person I had on the phone believed me and apologized for the situation, but their hands were tied as they could be fired for providing any solution, a refund, or a replacement. I discussed with the individual how I could potentially find recourse through methods such as a BBB complaint, and was wished good luck in finding someone that had the agency to provide a solution within the business rather than someone who was under threat of dismissal if they attempted to make up for the fact I had been sold a defective necklace. Clearly that has not happened.

   

  I am dissatisfied with the response, as nothing has been done.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 03/13/2023

  Dear BBB,

  As mentioned, this matter was handled at the store level and exacalted to the store manager who spoke with the client and explained that as per the company policy, we do not replace lost jewelry.

  Sincerely,

  *******************************

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I am unhappy with the companys response; therefore, I am rejecting it.

  This does not require a response, as Tiffany has made it clear they will refuse to act or provide any recourse. I am rejecting this so it is on the record that I am unhappy with the resolution of this issue.

  Tiffany has not asked me about alternative resolutions I may be happy with, and they show a lack of creativity and problem solving after having sold me defective merchandise. I do not know what options would be acceptable, but I have been given 0 suggestions at this point except to take it up with my renters insurance (which does not cover jewelry).

   

  Off the top of my head, Tiffany could help me locate a legitimate used equivalent (in their possession or elsewhere) and offer complementary cleaning services for that item. They could offer complementary insurance if I were to re-purchase the same item. They could offer some sort of discount on the same item that I could repurchase it. They could offer complementary repair services for the future if I were ever to buy another item of jewelry that were to break in the future. Something to reassure my confidence that the brand sells jewelry that wont break the first time it is worn and try to convince me to ever become a customer again.

   

  Tiffanys response to my situation does not give me confidence in their brand or products.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************