Reviews

This profile includes reviews for Guardian Life Insurance Co. of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Guardian Life Insurance Co. of America has 20 locations, listed below.

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  Guardian Life Insurance Co. of America

  10 Hudson Yards New York, NY 10001-2157

  
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  Guardian Life Insurance Co. of America

  7 Hanover Sq New York, NY 10004-2616

  
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  Guardian Life Insurance Co. of America

  3900 Burgess Place Bethlehem, PA 18017

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  Guardian Life Insurance Co. of America

  4555 LAKE FOREST DR CINCINNATI, OH 45242-3785

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  Guardian Life Insurance Co.

  8500 W 110th St Ste 450 Overland Park, KS 66210

Review Details

• Review fromSandra D

  Date: 04/16/2024

  1 star
  Horrible customer **********************, not the customer representatives, but their supervisors and managers.The CEO and his cronies need to be fired. They are a bunch of bs artists.

• Review fromRoss H

  Date: 04/15/2024

  1 star
  Horrible company, needed a crown from a broken tooth, they declined, and I had to pay 1000 out of my pocket, called them up and they told me their dentist said the crown wasn't necessary, asked what did their dentist recommend, they told me they don't know that, I can promise you I plan to drop them and look into another insurance....They are only out to take your money, be warned.

• Review fromEmilee S

  Date: 04/12/2024

  1 star
  Absolutely horrible. It has been a stressful experience and they lack customer ********************** and communication. They give you run arounds and do not reach out in regards to anything.

• Review fromlihy h

  Date: 04/09/2024

  1 star
  I filed claim in April2023 until today April2024 still did not get my money I sent all the **rays and papers I call every week and I have to explain again and again That I filled all the papers and *********** am told that a ticket high priority was put in every week but nothing This dental insurance bus a scam do not use them

• Review fromJoshua S

  Date: 03/27/2024

  1 star
  Absolute garbage customer **********************, wife was hung up on and given more runarounds then an actual runaround, 0/10 would stay AWAY from any customer ********************** (unless you absolutely need too).

• Review fromToni-Ann D

  Date: 03/21/2024

  1 star
  Hard to del with when problems with billing. Been trying to get my account fixed since September.Every time you call your speaking to a different person, have to go over the same compilate again.Asked to have a manage call me the do not return the call. They can not connect you to the billing account.

• Review fromKatie M

  Date: 03/18/2024

  1 star
  They don't know their own policies. ***** claims, have had dates be changed denied and appealed. They paid two weeks out then said my policy was cancelled when it wasn't wouldn't allow me to switch anything when appropriate. 8 months later still no disability no continue of benefits just a big headache.

• Review fromSherri D

  Date: 03/10/2024

  1 star
  I signed up through my employer during open enrollment as I was enrolled under a different insurer that is no longer offered through my workplace. Although, there is a clause in the enrollment documents that states pregnancy was excluded from pre-existing condition as long as I had continuous policy that was no longer offered through my employer. Unfortunately, my application for coverage was denied.

• Review fromAmanda F

  Date: 02/27/2024

  1 star
  Absolute nightmare! Applied for short term disability on 1/2/24, received a single payment, and since then, have been completely ignored. I'm recovering from open heart surgery, and they suspended my payments for a pre existing condition investigation and are attempting to contact doctors that I haven't seen in years. According to **** of ***** regulations under the Employee ********************************* a company has 45 days to process a claim. I've filed complaints with both them and with our state insurance administration. They still have not made any effort to process my claim. Every person I speak with is from a different country, and the website is barely functional. They insist on faxing documents, even after I requested that they be emailed and I be CC'd. They do this so that there's no evidence of their lack of accountability. My advice? Save every communication from them and keep track of dates. Maybe if enough people complain to the **** of *****, they'll be forced to function or shut down. Total scam company with shady business practices!

• Review fromDavid M

  Date: 02/13/2024

  1 star
  Horrible experience with Guardian Life. It's like pulling teeth to get them to cover what they claim is covered regarding orthodontia, and there are all sorts of hidden rules about how much and when it is actually paid--confirmed by the ortho office. And then when I lost my job, I was eligible for Cal-Cobra continuation, and it was like going back in time. They clearly did not want to provide Cobra, or were too inept, while I was simply trying to give them payment. Cobra isn't cheap, and they can state their price to retain original premium prices, so it's not like a freebie. Their department did not know what they were doing, gave me the wrong info multiple times, and when finally giving me the docs to process, only allowed payment via a mailed check. No way to confirm what was happening unless I called through an impossible phone tree and returned to a person who still didn't know what was going on. At the end of the year, after a few months of dubious coverage, I asked about '24. The rate went up as expected, they said I could continue paying for the next year and I paid it for the next two months as it does help some for costs for my kid's teeth. Come now in Feb, I find out they cancelled it as I was no longer eligible for '24. I found out only when the ortho office tried to get payment for my child's treatment. (From what I gather from my start-up, this is legit, but they should have known, told me and not taken payment.) No notification, and they cashed both checks. I had to call to find out and ask for my money back which they claim they're refunding. I described the experience to multiple Guardian customer ********************** people, and they were cold and basically said it was my fault. I asked, human to human, for at least some acknowledgement of my difficulty or at least "we'll look into our process and provide your feedback"--nope, really heartless, bad service, untrained and borderline unethical.