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Business Profile

Makeup

Laura Geller Makeup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Makeup.

Complaints

This profile includes complaints for Laura Geller Makeup's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laura Geller Makeup has 2 locations, listed below.

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    Customer Complaints Summary

    • 245 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

      Business Response

      Date: 04/18/2024

      Hello ****************, 

      My apologies for any inconvenience that this matter may have caused. I have reviewed both of your recent orders. Please see below for a desired resolution. 

      Order ***********
      Double Take Baked ************************ (Shade: Fair)
      SKU: 0104-0022011B
      Shipped the same day 02/07/24 - via
      OSM Tracking #: *****************************************************************************?
      Delivered 3 days later on 02/07/24

      Order: #**********
      The Foundationals Kit - Natural Finish (2PC) - (Shade: Fair)
      SKU: Bundle-BnBk2
      Initially foundation was on back order for 2-3 weeks which is why you received only the brush first. 

      Brush Shipped: 02/08/24 
      OSM tracking: *****************************************************************************
      Delivered on 02/12/24 

      Foundation Shipped: 02/24/24 
      OSM Tracking: *****************************************************************************
      Delivered on 02/26/24 

      We also REFUNDED you in full for order #********** as a courtesy for the delay on the foundation. 

      Thank you kindly! 

      Customer Care team. 


       

       

    • Initial Complaint

      Date:02/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 1/15/24 for makeup in the amount of *****. Because it was not reflected on their website that I had placed an order, I accidentally placed the same order on 1/26/ 24 in the amount of *****. I have never received either order. I reached out to their customer support email. I received an email back after several attempts that the product was back ordered and that it would arrive in 2 weeks. It has been 2 weeks and still have not received either order. I reached out Monday 2/12/ 24 requesting a refund of both charges. I have received no response. At this point I am no longer interested in the product or doing business with a company run so poorly. I simply want my money back.

      Business Response

      Date: 04/18/2024

      Hello, 

      Regarding buyer - *************************** - we reviewed her two most recently placed orders below and already provided resolutions by refunding her for both orders.

      Please see the attached email confirmation ********************** received regarding both of her refunds. 

      Order #********** 
      Refunded $21.28 
      Email notification of the refund attached

      Order #**********
      Refunded $23.76 
      Email notification of the refund attached. 

      Thank you kindly

      ********* 
      CX Ops Manager 

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive ordered products that I want to return and the company sends me return label links that cant be opened and printed. The reason the link wont allow the labels to print is that when opened it states that the merchandise has already been returned. You cant call customer service either because they have disconnected their customer service line . My order number ************* My ZIP Code is*****

      Business Response

      Date: 03/03/2024

      Hello ** ***** ****, 

      I sincerely apologize if you had any issues printing the label that was provided for your recent order (#**********). 
      I have went ahead and issued a full refund on the order as of today. 

      You do not have to send the items back and you should see the refund reflect on your credit or bank card in 2-4 business days time. 
      I have also attached the email notification that was sent to you regarding this refund. 

    • Initial Complaint

      Date:02/08/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

      Business Response

      Date: 02/28/2024

      Hello ************************, 

      I sincerely apologize for any inconvenience the back order on your Baked-****************************** in shade porcelain. I am showing that the item did finally arrive and your order shipped on 02/22/24. 

      I have attached the confirmation email with tracking info that was provided to you for this 2nd shipment. 

      Order #**********
      Carrier OSM 
      TRACKING ID: **********************
      Tracking link *****************************************************************************

      The above tracking shows that your foundation was delivered yesterday 02/27/24. 
      We have also went ahead and issued a full refund on the foundation as a courtesy for the long back/ order wait time.
      I have attached proof of the refund for the foundation and your confirmation email that were both sent to you via ***************************. 

      Please feel free to email us via ******************************* or live chat with us 24/7. 

      Thank you! 

      ********* 
      CX Operations Manager 
      Laura Geller Beauty 

       

       

    Laura Geller Makeup is NOT a BBB Accredited Business.

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