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Nielsen
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 193 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My household (two members) recently participated in the radio survey and submitted our radio diaries immediately upon completion. It has been many weeks and we still have not received compensation, which was promised at $20/person in the household, for a total of $40.

      Business Response

      Date: 12/20/2022

      Hello and thank you for participating in our surveys, we are working on providing your incentive check as soon as possible.

       

      Thank you for your patience.

       

       

      Customer Answer

      Date: 12/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Nielsen has said that they are working on processing a check, but they did not confirm that my households radio diaries are received or being processed, and they did not provide a timeline by which to expect the promised payment. It has already been 1-2 months.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 01/05/2023

      Hello, 

       

      Our records indicate that your check was mailed on 12/13/22.

       

      Thank you and please let us know if we can be of further assistance. 

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took a ******* Radio survey where we received numerous call stating that if we took the survey we would get ***** per survey. It also stated this on the paperwork that was sent to us. We had done this in the past and they paid the first time. The second time now after talking to someone they said that there is no bonus with this one. It stated it on the surveys. There was a lot of time involved with these and this goes back to September and it was supposed to be mailed out within 4-6 weeks. Please send our payment for 6 surveys to *************************** ************************************* ***********, **. ***** I do not have any paperwork and I talked to someone and they stated they have our surveys.

      Business Response

      Date: 12/20/2022

      Thank you for participating in our surveys.

       

      We apologize for the delay and we are working on getting your incentive check to you as soon as possible.

       

      Thank you for your patience.

      Customer Answer

      Date: 12/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent an email asking to take a survey about *************** When the survey was completed I would receive a monetary e-card. The survey was sent to me on August 19th. I completed the survey and no e-card. I sent an email referencing that I hadn't received the e-card. They asked for more information and I sent that to them. I received a response saying that I would receive the e-card the first week of October. No e-card. Then I received an email that payment would come the last week of November. No e-card. I then called and the customer service representative said it had been sent. I responded I didn't receive anything. The customer representative said they would issue another e-card and send it out immediately. Still no e-card!

      Business Response

      Date: 12/05/2022

      Hello and thank you for participating in our studies.

       

      Our records show that we have made contact with you and will be sending your incentive directly to you.

       

      Please allow some time for this to process and reach out to us if you do not receive it.

       

      Thank you for this opportunity to serve you.

    • Initial Complaint

      Date:12/01/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a radio survey for a week, mailed the diary right away and never received the $20 promised for filling out the diary.

      Business Response

      Date: 12/05/2022

      Hello and thank you for participating in our surveys.

       

      We apologize for any delay in your incentive, and we have provided your information to our team so they can resolve this quickly.

       

      Thank you for this opportunity to serve you.

      Customer Answer

      Date: 01/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my $20 for the radio diary survey.

      Business Response

      Date: 12/01/2022

      Hello and thank you for participating in our Nielsen survey.

       

      We apologize for the delay in receiving your incentive, our team is aware and will be mailing your check soon.

       

      Thank you for participating and allowing us to serve you.

      Customer Answer

      Date: 12/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ********



       

    • Initial Complaint

      Date:11/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unsure of the address of nielsen branch, I was mailed 5 diaries to have completed from members of my household. We were to record the times and radio stations we listened to for a week and promised 15 dollars a piece (75 dollars). We completed the diaries and mailed them out. This was more than a month ago and we still have not received our compensation. This was very time consuming and we held our part of the bargain. I reached out to the company through email and phone number and I have not received any feedback. I would like the 75 dollars we were promised for our time.

      Business Response

      Date: 12/01/2022

      Hello and thank you for participating in our Nielsen surveys.

       

      We have mailed a check to you as of 11/22, please keep an eye on your mail and do not discard the check when you receive it.

       

      Thank you for your participation and allowing us to serve you.

      Customer Answer

      Date: 12/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took a survey over a week returned survey in order to receive 10 dollars. Got a check for 10 dollars deposited in my bank check bounced and was charged a return fee of 12 dollars unbelievable!!!

      Business Response

      Date: 12/01/2022

      Hello and thank you for participating in our Nielsen survey, we apologize for the inconvenience you experienced with the incentive check.

       

      Our team is attempting to contact you, so please take their call / email when you receive it.

       

      Thank you for this opportunity to serve you.

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nielsen keeps showing up to my home unannounced and uninvited. I keep not answering hoping they'd take the hint, but they keep coming. This is harassment. If I wanted to be in contact with them, I would reach out or open the door.

      Business Response

      Date: 12/01/2022

      Hello and thank you for contacting us.

       

      We apologize for any inconvenience you have experienced during our survey research process, and we have placed your home on our Do Not Contact list.

       

      Thank you for allowing us to serve you.

      Customer Answer

      Date: 12/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************



       

    • Initial Complaint

      Date:11/18/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 2 months ago I signed up for ********* online marketing. Not long after I changed my mind and deleted any ******* software on my computer/smartphone. Even though I unsubscribed from their email, I STILL receive emails from them DAILY. I then tried to contact them via their online form, and the form doesn't work. I just want them to leave me alone.

      Business Response

      Date: 12/01/2022

      Hello and thank you for sharing this info,

       

      We are working to remove your email from our database, and we apologize for any inconvenience.

       

      Thank you for allowing us to serve you.

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted three times to contact ******* for our family of 3 payment for completing the pamphlet in October. I get no response by phone or email. We just want to be paid what we were promised. $10.00 a survey

      Business Response

      Date: 12/01/2022

      Hello and thank you for participating in our survey, we apologize for the delay in receiving your incentive.

       

      Our team is working on getting this sent to you quickly.

       

      Thank you for this opportunity to serve you.

      Customer Answer

      Date: 12/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

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