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Nielsen
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint a month or 2 ago now and was told I would be put on do not contact list. I just had someone else knock on my door. Leave me alone! This is unacceptable

      Business Response

      Date: 03/09/2023

      Sorry for the inconvenience, information updated in our Do Not Contact System, some correspondence sent prior 03/10/2023 may still arrive 

      Customer Answer

      Date: 03/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told if I completed a radio diary by Nov,17 2022 me and my family who participated would receive $20 each and its been a month and still havent received anything.

      Business Response

      Date: 12/21/2022

      Thank you for participating in our surveys.


      We apologize for any inconvenience caused by this delay.


      We are working on providing your incentive as soon as possible.


      Thank you for the opportunity to serve you. 

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I entered into a two year thing with this company, and everything was going good, now I originally agreed to just 2 television's but we have 3 so I let them add equipment to the 3rd well come to find out, if you have 3 TV's plugged into a wall you HAVE TO HAVE THE EQUIPMENT ON ALL OF THEM IN ORDER TO PARTICIPATE, why wouldn't that be made CLEAR in the beginning, because I unplugged one of the TV's, mind you I was supposed to receive a ****** check I only got 50$, now this is what really made me angry, a representative came to my house UNANNOUNCED! After I invited him in he begins to Tell me what I'm going to do, and what he's going to do, he went into the bedroom without my permission just walked right on in, and was just very aggressive to the point I wanted him out, then i call I guess my case manager I don't know, but I do know this they really really need to train these people on people skill and boundaries. I really felt uncomfortable with that guy in my house.

      Business Response

      Date: 12/21/2022

      Hello and thank you for informing us of your concern, we appreciate your participation in our TV measurement panel and we apologize for any inconvenience you have experienced during the course of your participation.

       

      We are researching your case regarding the dollar amount you should have received, and we are sharing the info with the supervisor in your area to ensure we are providing the best level of customer service at every visit.

       

      Thank you for your participation, and please let us know if you have any further concerns. 

    • Initial Complaint

      Date:12/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few months ago I did a radio diary and for each person in my household I was supposed to have to $10 a piece and still havent received anything

      Business Response

      Date: 12/21/2022

      Thank you for participating in our surveys.


      We apologize for any inconvenience caused by this delay.


      We are working on providing your incentive as soon as possible.

       

      Thank you for the opportunity to serve you. 


    • Initial Complaint

      Date:12/20/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving mail from Nielsen on and off for the past year asking me to participate in their TV Ratings survey. I have been ignoring this mail. Today, I received not just 3 copies of the same mail, but notice that a representative was sent to my house on 12/13/2022. I probably was not home, but regardless, I am getting tired of repeated contact when my lack of response should be indicative that I am uninterested. I also find the sending of a representative to be a bit creepy and invasive. My only request is: please, leave me alone.

      Business Response

      Date: 12/20/2022

      Hello and thank you for sharing your concerns with us.

       

      We apologize for any inconvenience you have experienced as a result of our recruitment process.


      We have placed your home on our Do Not Contact list and we appreciate your understanding.

       

      Thank you for this opportunity to serve you.

      Customer Answer

      Date: 12/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:12/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been participating in the Nielsen surveys the couple of past months last October I received some journals 2 to be exact in wich I was supposed to record for a week the radio stations I listen to, and send them to then promising 15 dlares for each journal complete it's about a month and haven't received nothing from them.

      Business Response

      Date: 12/20/2022

      Hello and thank you for participating in our surveys.

       

      We apologize for the delay, a check has been mailed to you as of 12/13/22, please check your mail carefully to avoid discarding it accidentally.

       

      Thank you for this opportunity to serve you.

    • Initial Complaint

      Date:12/15/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent 2 radio diaries for my household with a $20 check each if filled out and returned promptly. I sent both completed diaries back via mail on 11/17/22 but have yet to receive any check or contact about one being sent. I was called 6+ times to remind me to send them back and once I did I have not had any other calls nor the compensation.

      Business Response

      Date: 12/20/2022

      Hello and thank you for participating in our surveys.

       

      We apologize for the delay, a check has been mailed to you as of 12/13/22. Please carefully check your mail to avoid discarding it accidentally.

       

      Thank you for this opportunity to serve you.

      Customer Answer

      Date: 12/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a letter in the mail from nielsen asking me to do a survey online and I'm return I'd receive a $10 virtual gift card via email within 1-2 business days. I am certain I entered the correct email after completing the survey which took approximately ***** minutes to complete over 48 hours ago. I reached via email as well as phone and have had no response. This is not the first time I have not received my compensation for my completed survey. I held up my end of the bargain. I also didn't think to keep the paper that came in the mail that had my survey code on it so I don't remember what the code was.

      Business Response

      Date: 12/20/2022

      Hello and thank you for participating in our surveys.

       

      We are researching the case and working on a solution, and we will provide more info soon.

       

      Thank you for the opportunity to serve you.

       

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Myself and the other three members of my household each completed a radio diary and mailed them all in at the same time in the first week of Nov. 2022. There was a promise of ***** per radio diary. We have yet to have received anything a month later. We would like our compensation for the weeks time we individually took properly completing and promptly turning in the radio diaries. Others be cautious of completing these surveys.

      Customer Answer

      Date: 12/14/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I did in fact receive my check today in the mail.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got letter with 2 dollar and it says if I complete the survey they will send me 20 dollar check but I never receive the check.Try to reach out through email but they say it is wrong department and other department never reply.My survey code: ************

      Business Response

      Date: 12/20/2022

      Hello and thank you for participating in our surveys.


      Can you please tell me what type of information was captured in the survey? We are trying to make sure we find the right department to assist you.

       

      Thank you for your patience.

      Customer Answer

      Date: 12/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I need to wait until end of January to beginning of February to know I will receive check in my mail or not

      Sincerely,

      ******************



       

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