Complaints
This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 194 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is contacting me via postal mail to conduct a survey. I have never done business with this company and have purposely opted out of any surveys or marketing mail being sent to my address. This company is sending money thru the postal service and promised to send another $5 once I completed the survey and send it back. They are to remove my address from their mailing list and do not contact me further at my home, by phone, email etc.
Business Response
Date: 10/30/2023
Thank you for contacting us
We are sorry for the inconvenience caused, your information was placed in our internal Do Not Contact List
Customer Answer
Date: 10/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
Date:10/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls my home number every day despite being on the DoNotCall list. We only maintain a home phone for emergencies and look to see who's calling. This company calls after 9pm at night and this is completely unacceptable! TAKE OUR NUMBER OFF YOUR LIST AND STOP CALLING! WE WILL NEVER ANSWER YOUR CALL!Business Response
Date: 10/30/2023
Thank you for contacting us
We are sorry for the inconvenience caused, your information was placed in our internal Do Not Contact List
Customer Answer
Date: 10/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Initial Complaint
Date:10/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My family was selected for a ******* survey on radio listenership. We had three family members track our radio usage for a week. We were supposed to be paid $10 each. We received a check for $30. I deposited that check into my investment account. My investment account said the check was not honored. Now, not only do I not have the compensation promised, but I've also been charged a $25 fee by my investment account.Business Response
Date: 10/30/2023
Hello
Thank you for participating in our Nielsen Surveys, we will be contacting you directly to resolve this issue
Customer Answer
Date: 10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have not been contacted, despite also lodging a complaint with *******. I don't want my complaint closed until all of my money, $55, has been refunded. Telling the BBB that I will be contacted is not a resolution.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 07/26/2024
Hello ****,
We have issued you out a new check in the amount of $55 to be sent to the address we have on file. We do ask to please allow up to 7 - 10 days for arrival, if not sooner.
Please let us know if you have any issues.
Thank you
**** *.
Customer Answer
Date: 08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Technically, my complaint has now been resolved, but not in the manner represented by Nielsen. My complaint was submitted in October of 2023. My issue was finally resolved 9 months later, after having to repeatedly update my complaint. My complaint was not handled in November 2023 as Nielsen has represented, so I'd like the record to reflect such.
Thank you BBB for helping me with this issue.
**** *******
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *******
Initial Complaint
Date:10/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company started calling me out of the blue on October 3rd 2023. They have called very day since then, sometimes multiple times per day and often before 8 am and near 9pm . I have to keep my phone ringer turned off because these calls are so annoying especially when I have a family member who is ill. The number they call from comes up as ************ and the recorded message says to call ************ to be taken off the call list. According to the DO NOT CALL website ( I am on that list and also have an unlisted phone number) I should never answer a call or call back or interact in any way with a robocaller. Therefore I am afraid to call and tell this company to stop calling because I am afraid it will just intensify the problem. I just want the company to stop harrassing me. I have never done any business with them, I am on the do not call list and I have an unlisted phone number. Apparently the *** can't do anything to help me. I have an old fashioned land line phone with no way to block this company from calling me. Can you contact them? I am not even sure they are a legitimate company,. Thank you for your time.Business Response
Date: 10/16/2023
Hello
We are sorry for the inconvenience caused, per your request your information was placed in our internal Do Not Contact ListCustomer Answer
Date: 10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I do not know why I was contacted by this company in the first place since my phone number is unlisted and is also on the government DO NOT CALL list.
Sincerely,
*********************************
Initial Complaint
Date:10/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed a survey for Nielsen and was promised ***** which to date 11/7/23 I have not received.Customer Answer
Date: 10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
Date:09/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received the 2 dollar mailer instructing that after completing the mailer they would send 20 dollars. I completed the survey in July and have yet to receive anything.Customer Answer
Date: 10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:09/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It has been several weeks since I participated in a Nielsen online survey, using Access Code: ************* because of the $20 thank you incentive offered. Yet I have not received the promised $20. This is unacceptable.Business Response
Date: 10/16/2023
Hello
Thank you for participating in our Nielsen Surveys, the reward was sent on 09/18/23 to the email address provided at the end of the survey, we will resend it again, please check the Junk or Spam foldersCustomer Answer
Date: 10/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
* ***
Initial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been sent solicitations in the mail and also visited our house several times by a representative of this company over the past 2-3yrs. They are requesting that we participate in their surveys. We have chosen not to participate. The solicitations initially arrived in the regular US Post mail. Then they started coming via ****** Recently we refused delivery from ***** by instructing the driver to send back the envelope. The next day it arrived again and was left outside our door.We are not interested in participating in any surveys by this company and ask that we never be contacted on visited in person ever again. Also our township has a no soliciting law if that is posted on the residence entrance. We have a sign that says "no soliciting". This company needs to respect that.Business Response
Date: 09/25/2023
Hello
Sorry for the inconvenience caused, your information was placed in our Do Not Contact list
Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I both filled out and submitted radio surveys. He received payment and I didn't.Business Response
Date: 09/25/2023
Hello
Thank you for participating in our Nielsen Surveys, please provide your husband's information to locate the record in our systems, you can email it to ************************************
Initial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a survey invitation on 7/26 with one dollar enclosed, promising an additional 20 dollars after completion. On 8/4 received thank you letter that read Enclosed is the cash gift we promised you with NO money! Called the company repeatedly 8/4, 8/18, 8/22, 9/6, 9/11 speaking with same representative (*******************) each time. She gives different excuses as to why it happened and what to expect now. She refuses to let us speak with anyone else at company. I want Nielsen to honor the money that they promised.Business Response
Date: 09/15/2023
Hello
Thank you for your participation in our Nielsen Surveys, we are sorry for the inconvenience caused, our records show a manual payout was processed by *************************** on August 30th, and the payment was resent last week, you should receive it anytime soon, if you don't receive it by September 30th please give us a call and we will further assist you
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