Complaints

This profile includes complaints for Nielsen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nielsen

  675 6th Avenue Fl 3 New York, NY 10011

  
• 

  The Nielsen Co.

  250 East 5th Street Floor 9 Cincinnati, OH 45202

• 

  Nielsen

  3308 Badgett Sisters Parkway Yanceyville, NC 27379-9045

• 

  The Nielsen Company, B.V.

  1083 Shotgun Road Sunrise, FL 33326

• 

  Nielsen

  532 Mayfair Lane Naperville, IL 60565-5387

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received survey instructions in the mail. Upon trying to fill in the access code it will not accept what was given.

  

  Business Response

  Date: 09/15/2023

  Hello *******

   

  Thank you for your participation in our Nielsen Surveys, we are trying to reach out to you directly to address this issue

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPLETED ******* SURVEY AND RETURNED IN MAY 2023. REPEATEDLY TRIED TO CONNECT WITH COMPANY TO COMPLAIN THE MONEY PROMISED AT THE RETURN WAS NOT SENT.I BELIEVE THIS IS A PROBLEM WITH ******* AS THEY MAY BE DECEIVING THE PUBLIC.I WOULD LIKE TO RECEIVE THE PAYMENT AT MY SUMMER ADDRESS WHERE THE SURVEY WAS SENT. I ALSO BELIEVE THE COMPANY SHOULD BE LOOKED INTO FOR PROMISING AND NOT DELIVERING.

  

  Business Response

  Date: 09/15/2023

  Hello ******
  
  We can't locate your record in our systems, can you please provide more information? 
  Was it a paper survey mailed to you? if so to what address? or, Was it over the phone? if so to what number? or if it was completed online please provide all details possible to resolve your concern.
  
  Thank you

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  Packet from Nielsen was received in May with $5 cash to complete the survey, The paperwork said an additional $5.00 would be sent when the Packet was returned.
  Television survey of several pages was sent to Occupant at *** ***** *** ******** ***** ******
  
  Packet was returned in May. Company stated they have no record of sending this packet.  I retained a letter enclosed in the packet and forwarded to them as well as answering all questions regarding the content of the pamphlet.
   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  ****** ****
  
  
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 11/14/2023

  Hello ******

   

  We apologize for the inconvenience caused and the delay in resolving your concern, we are still unable to locate your information in our systems, you mentioned you still have the letter sent to you, could you please send us a copy? hopefully will help identify the correct department and provide a solution for you

   

  Thank you

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the survey on September 5th. Was promised to be emailed a gift card. I gave them my number and email address.

  

  Business Response

  Date: 09/14/2023

  Hello

   

  Thank you for participating in our Nielsen Surveys, our records show that your electronic Gift Card was resent yesterday

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a survey to fill out from Nielsen along with $2.00 with the promise of a check for $20.00 for returning the completed survey. I returned the survey around July 28th. It is now September 7th and I have not received it.

  

  Business Response

  Date: 09/14/2023

  Hello *****

   

  Thank you for participating in our Nielsen Surveys

  Our records indicate that the cash promise was sent back on 09/01/2023, please allow some time to be delivered to you, let us know if you have any other questions

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my household participated n a Radio Survey and was promised ** each a ***** check for participating and mailing back within the time frame presented in which we did. The company name was ******* and I have not received what was promised

  

  Business Response

  Date: 09/14/2023

  Hello
  
  Thank you for participating in our Nielsen Surveys, our records show the $30 check was processed on 08/29, if you haven't received by he end of next week please give us a call at ************ and we will be able to further assist you.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined their panel. I earned 100 points but cannot redeem them. Cannot set up wallet they want. They sent five registration codes and when I put last name in kept saying invalid. Unless someone screwed up my account it isn't invalid. I am getting nowhere registering.

  

  Business Response

  Date: 09/15/2023

  Hello

   

  Thank you for participating in our Nielsen Surveys, our records show we have made several attempts to help you with this problem, also, on September 9 show you requested to be removed from our systems, however, one of our representatives is trying to reach out to you directly to address your concern

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I asked them to cancel me and they refuse. They keep harassing me to stay. I'm done with them and want removed. They refuse.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 10/16/2023

  Hello

   

  Per your request your information was placed in our internal Do Not Contact List

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received a letter asking for my family and I to do radio diaries and offering a $10 bonus check for each one returned. We returned them all most likely over a month ago and never got any of the bonuses.

  

  Business Response

  Date: 09/14/2023

  Hello

   

  Thank you for participating in our Nielsen Surveys

  Please contact us at ************************************ to be able to provide a more accurate response

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving numerous calls at all hours EVERY day from Nielsen. We do not participate in surveys and I have told them so but they continue to call. They even left a message saying it was the final time they would try contacting us but have called several times since. It needs to stop.

  

  Business Response

  Date: 08/08/2023

  Hello

   

  We are sorry for the inconvenience caused, we have placed you number in our internal Do Not Call list, you won't receive anymore calls or contacts from Nielsen

   

  Thank you

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* a membership representative from Nielsen came to my house 7/31/2023 at approximately 7:40pm. She told my husband about the company, that it does research for television regarding ratings. My husband informed her we were not interested and she informed him that they will keep coming back to our house every 6 months for the next 5 years if we don't accept the offer. I called her to confirm that we are jot interested. She proceeded to tell me about the company and how they do statistics based on ratings and all they would do is install a device on our tv to monitor what we are watching. I told her we don't want that and she proceeded to say that we can say no, but they will keep coming back every 6 months for the next 5 years. I told her that was harrassment and she said it wasn't. I proceeded to tell her that if I'm telling her we aren't interested in a device being placed in our home and how i wasnt comfortable, and her telling me they will keep coming back, is harrassment since we wont be changing our mind about it. She said they will come back to see if we change our minds. I told her we wouldn't and to please use another home. She said they are using a substitute home right now, but our home would be a "pure" selection. I told her if they are using the substitute, why can't they keep using it. She "explained" again what statistics were and i informed her i know how research works, but they can use another house if the "subject" refuses. She told me to look up what they are about and i told her i would but I'm telling her now im not going to be interested at all for a device to be planted in my house.I told her i understand she is doing her job, and i hope the line is recorded because i am telling her we don't want to do this. She kept saying it was sad we dont want to. I told her it is my opinion and i dont want to be harrassed about it. She said she will let the company know we refused, but they will still keep coming despite our refusal.

  

  Business Response

  Date: 08/07/2023

  Hello

   

  Thank you for your feedback.

  We will be following up and coaching our representatives to better explain the process and always look to grow and improve our panelist's / potential panelist's experience. 

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I would like clear verification that I will not be contacted by the company Nielsen nor their representatives any longer! They have been using a "substitue house" for their research and should continue to use that house. I do not want contact from them in any way ever again! Not via mail, not phone calls, not representatives being sent to my house; i desire no further contact again. I need clear verification from Nielsen that they will abide with this request.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  

  Business Response

  Date: 09/14/2023

  We are sorry for the delayed response

   

  Your number was added to our internal Do Not Contact list, you won't be contacted by Nielsen again

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I answered a ******* survey 2 months ago. They promised me a 20 dollar check that o have not received. Is their promise legit?

  

  Business Response

  Date: 07/28/2023

  Hello
  
  Thank you for participate in our Nielsen Surveys, we are sorry for the delay, we are processing your incentive for completing the survey