Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from a seller. I messaged the seller SEVERAL times prior to the order being shipped letting the seller know i wanted to cancel the order and refund it due to 2 reasons, the description being inaccurate and not the large size and 2, my address being wrong. She never responsded to ANYthing but once telling me to not try and refund after that she never replied to me messaging her 6 times to cancel when the order wasnt even shipped yet. She ignored my messages and went ahead and shipped the item anyways. This has been the most unpleasant experience on a seller app i have ever seen. I will not be using this app in the future ever again. There is no protection. I am trying to start a return to send the item back to the seller because i want nothing to do with the seller again or this app. BUT I AM GETTING NO HELP ON HOW TO GO ABOUT THE RETURN SINCE THE SELLER PROFILE IS NO LONGER AVAILABLE DUE TO TERMS VIOLATION. I have contacted customer service and they are no help

• Initial Complaint

  Date:06/08/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has been selling on depop for quite some time. He recently sold something and received a payment of $75.00. Depop will not release the payment. First, someone communicated via email that he must provide his social security number. I told them absolutely not and that Then, they asked for my social security number or ID in order for him to receive payment. (All communication took place via email)Depop has yet to show or tell me under what legal authority or policy they have to withhold a payment my son is owed for the item he sold and already shipped to the individual.This complaint is to ensure our son receives payment for the item he sold on Depop and that they tell me under what legal authority they have to request my social security number or the social security number of my son. ("Privacy laws protect minors, and unauthorized requests for their SSespecially by third partiesmay be restricted.")

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a seller account On ********************** , its been couple of months now, but i have been consistently have an issue with my account and i have tried reaching out but i never get a response and its exhausting. I told them multiple times that whenever their is a bundle order they keep deducting money from my account even though i have reached out to them showing proof multiple times multiple times that i do not have that feature on, they still keep deducting money and are providing no explanation whatsoever, the last message i got from them was we are transferring you to our technical support, i think your my last resort, thank you.

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding Depops mishandling of a situation where I was falsely accused by another user of theft in a public review. My account user is @littlenoirshelf .I purchased an item (a custom nail set), and although it was marked as delivered by ****, I did not initially receive it. I contacted the seller, but she was unhelpful and dismissive. I took it upon myself to contact **** directly, and I successfully located and received the package two days later.Despite resolving the issue on my own, the seller left a 1-star review accusing me of lying and stealing. This is defamatory, untrue, and harmful to my reputation as a buyer. I reported this review to Depop multiple times, providing full proof of delivery and communication, but Depop refused to remove it.Whats worse, my own honest and respectful review of the seller was removed after she reported it showing clear favoritism and biased moderation. When I contacted support, an agent named *** *. responded in a condescending and dismissive way, suggesting I learn from the experience, despite being the one wrongfully defamed.I have screenshots, tracking proof, and records of my communication with both the seller and Depops support team. I emailed them countless times and each response got more and more condescending.

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Depop Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes that said they were in good condition. The outside of the shoes are perfect! I made a post saying such! Then I noticed the sole of the shoe was completely damaged and removed. When I tried to return it, the resolution center said that I damaged the shoes and did not refund my money. That is offensive, and inaccurate. I took the post down where I was saying how great the shoes are once I realized they are unwearable. This company wanted to keep their $75 more than they care about their customers. I do a ton of online shopping and this is the only company who has ever not honored a return.

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Depop has suspended my account and *** shipped out buyers items. They are holding my money but buyers have my items. I have not received any of my money and I need all my money collected from them ASAP please!!!

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop *** and I need my money asap. regarding complaint ID ********.
  
  Sincerely,
  
  **** *****
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using this platform to sell a pair of sneakers that I owned. The sneakers sold on May 10th 2025, I shipped this item via *****. Depop provides you with a free shipping label. I was unaware of this until I was at the ***** shipping location. I shipped this item through ***** and recieved a ***** tracking number. I tried adding this to the order and this app/platform doesnt provide a feature that allows a seller to upload their own tracking information. I emailed Depop customer support team 3 times. Within the 3 times I emailed them, I recieved an automated email saying you need to upload tracking information or this order will be canceled and the buyer will be refunded. I was told by multiple **** that I had to wait 14 days for the funds to be distributed into my account. Well today, May 21st I recieved a email saying that the order has been canceled the buyer has been refunded. Not only did the buyer recieve a item for free but im out of $80 dollars. Now im more than certain theres nothing they can do to recover the funds and I still keep getting the same regurgitated response through email about me waiting 14 days. I even messaged the buyer the tracking information and he literally left a review that said fast shipping. On top of that I have proof that this item was shipped and delivered.

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered what they referred to as an upcycled product on Depop on 5/8. The seller was not responsive when I asked them a question. Based on the reviews I decided to go ahead and order the bag. The seller waited until 9 days had passed to ship it.On day 10 the buyer is eligible to cancel the order. When I received the bag it looked nothing like the photos. It was handsewn crewdly like a child had done it with loose threads and paper thin material. In the listing photos it looks like it has some structure.I requested a return. Depop quickly denied it. I feel like I got scammed out of $150 for a bag that may have cost $10. The seller goes by @Soup646. Photo 1 below is the original listing. The following photos are what I received showing the loose threads and jagged overlapping material. I would like to file a complaint against Depop. They claim to protect their buyers but in this case I just lost $150 and got 0 help from their customer service. The site didn't provide an order number but the tracking number is below. Thanks ??

  Customer Answer

  Date: 06/14/2025

  At this time, I have been contacted directly by Depop Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   They agreed to facilitate a return on May 26th and said they would reach back out after the seller confirmed their return address. As of today no one has sent me any follow up on the return address. I'm assuming that means the seller hasn't confirmed the return address and I still have no resolution. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***** ********

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a seller on the depop app. I recently made two sales in April and I have yet to receive my payout from depop to my bank account. I have emailed their support multiple times without response from their support and customer service teams asking them for their assistance and to release my payout to me. The payout date keeps being pushed back, as seen in my account but the money is never released to my bank.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 2 items on depop that claim they have been paid through to me via ******. My ****** balance is empty and has been empty for 4+ months. I sold the items to 2 separate sellers in January 2025, and I am complaining in May 2025. I attempted to contact depop once and received no response. I deserve ***** paid out from depop. I troubleshooted everything I could via the information on their website. My ****** is verified with a bank account linked to it. Ive used the ****** for years, and recently, so I know it works.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** *****