Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Depop Support Team,I hope this message finds you well.I am writing to request a review of the recent ban placed on my account. I was banned shortly after my first time using the platform, while listing items for sale. To the best of my knowledge, I did not violate any of Depops terms and conditions, and I made sure that the items I listed were allowed under your policies.This situation feels quite discouraging, especially as a new user who was genuinely excited to become part of the Depop community. I would greatly appreciate the opportunity to better understand the reason behind the ban, and to have my account reinstated if possible.Please let me know if theres any further information I can provide to help resolve this issue.Thank you for your time and *************** regards

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Title: Defective product, no refund, and Depops customer service is a black hole.This experience has been unbelievably exhausting. I bought a pair of shoes on Depop that completely disintegrated on the very first usenot a small flaw, but an item that literally fell apart into pieces. I contacted support right away and sent everything they asked for: photos, order number, a detailed explanation of what happened.And yet, I received a robotic, meaningless resolution email from someone named *******, who closed the case without solving anything.I didnt stop there. I wrote multiple emails, to different Depop support addresses. I was extremely clear and didactic, explaining the situation with patience and attaching all the proof. I even reached out on *******, both in public and private messages. Still, all I got back were copy-paste answers that felt like no one was even reading my messages.Let me repeat:This happened within two weeks of purchase.The product was completely unusable.I did everything right as a customerreached out, explained clearly, showed proof.I received no refund, no discount, no credit. Nothing.What else can a customer possibly do? The silence and indifference from Depop are honestly shocking. At this point, it feels like Im being ignored on purpose, and that this platform just doesnt care.A company with even a shred of responsibility wouldve issued a refund right awayor at least taken the time to treat the complaint with seriousness. I still expect to be heard. I still expect a refund. This is unacceptable.

• Initial Complaint

  Date:05/10/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a seller on Depop for over a year now. With around 200 sales and 75 reviews with over 1000 followers. Every time I sell a product Depop cuts a processing fee which basically means I am brining them business even so if not monetary if theyd like to claim that. I am brining my own customers from ****** and Instagram to their platform. I received a warning regarding going against a policy on may 6th I believe about doing out of app transactions - I was promoting my small business website. I understood it was against policy and stopped immediately. Next day they removed 4 listings of mine saying Im going against policy. These listings were well made long again and they just noticed it now claiming it to be my second warning. I so accepted that as well and removed anything that was wrong from my account. I proceeded to tell my customers they can shop from my ********************** and check anything like measurements etc on my website - Depop said this was ok. Next day or maybe the same day they took down another listing calling it a counterfeit item - it was not. I sell vintage items and ofc since I buy these in wholesale etc I dont have a receipt from the original brand however I shared the purchase receipt from the seller I had bought from - they didnt approve and took it down. I went to sleep that day and I woke up to my account being banned saying Ive gone against policy and community guidelines. I was unaware in the beginning but after my first warning I stopped anything that couldve counted as going against policy. Later they just continued to make up lies and send warning and then eventually ban my account. I have been an avid seller brining them business. I not only sell on Depop but also buy. I promote Depop all the time on my social media and we have it on our college campus too. This is my only source of earning therefore this wrongdoing will take my only source of income away. They keep sending automated texts and no solution, no ****** I offered many time

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Depop as a platform to sell some items. I sold a coach bag, under the description vintage Y2K rare coach denim handbag in very good condition to Depop buyer ************* on April 1, 2025 for $140. When I sent this bag out, I accidentally used my own shipping instead of Depop shipping, meaning that I used *** instead of ****. I informed Depop and they said it wasnt a problem and I would get my money as long as I have proof/ a tracking number that it was shipped. Which I did. They also refunded me for their shipping label that I did not use, $7.99. The buyer expressed to me she received the bag and she was happy with it. She helped me prove to Depop that she received it by leaving a review for me as a seller. A few days went by, and there was a glitch in the system. Since I used my own shipping through **** the buyer was refunded because the system still thought I never shipped the item. I reached out to Depop about this and they said the buyer would either have to send back the item or I have to relist the product for the buyer to buy again. After the buyer got refunded, I explained this to her and she was not being compliant, lying, and blocked me. Depop said if she did not answer or comply in 7 days, they would reverse the refund for me regardless. In total, I have been waiting for my payout of $167.76. The buyer has not been compliant, and Depop has not answered my emails since April 30. I contacted them on instagram, emails, customer service link, and reported the user who bought the item. Attached is screenshots and proof. I need my $167.76 back please help me. Depop customer service is very unprofessional for ignoring me when I was told they would get me my money back either way. I have waited a week for them to reply, and nothing is working.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, 2025, Depop permanently banned my account for allegedly violating their policy on third-party imagery (I used a Dolls Kill product image from their public website to show how the garment fits). This would be understandableif that rule were actually enforced. Instead, dozens of other active sellers are using identical brand images right now, and I provided screenshots and links to prove it.Their response? Silence. My account was wiped without a final warning, without a strike, and without any explanation as to why others continue to operate under the same violation. Depop enforces its policies selectively, inconsistently, and without transparency.Whats worse is that Depop is now withholding over $200 in legitimate, completed sales earnings. Funds I earned through real transactions are now locked behind an account I cannot access. Theres no appeal process, no payout option, no resolution pathjust a ban and a vague thanks for your feedback.This is not just a customer service issue. This is financial misconduct and a serious breach of platform trust. I have:- Filed a formal complaint with the California Attorney General - Filed a complaint with the ************************ - Saved all documentation: emails, screenshots, listings, and account data ********************** is operating with zero accountability. They are withholding money from users, banning sellers without due process, and applying policies arbitrarily. Their support people ***** * **** deflect and avoid all accountability.I am demanding the following:1. Full reinstatement of my account 2. Release of my earned funds If this is not addressed promptly, I will continue escalating this publicly and legally. Depops actions are unethical, unjustifiable, and unacceptable.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sold $124 worth of clothes on depop. For almost a year they have said I will receive my pay out and I have yet to receive it. I have tried multiple different bank accounts and cards to link to my account and I still have not received my money. They do not have any way to contact them other than by email and have not responded to any emails I have sent

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seller on depop for over a decade with every review being 5 stars. I mistakenly posted 2-3 items over a span of a few months not allowed on depop and was permanently banned. They block the entire phone so the only way you can open a new account is with a new device. I reached out several times to apologize and indicate my status/wonderful buyer response on depop several times. Each time a new person responded with the same canned response. I dont feel this is right as someone who was loyal and earned them money when they were still charging a 10% fee for every order. Im asking again, is there any way to reinstate the account? There are so many items you cant post. How are OF creators and scammers allowed to have their shops remain open but mine cant because I mistakenly post harmless items? My old account was ********.

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Depop regarding the sudden and unexplained suspension of my account, along with an unacceptable delay in a pending payout.On April 24th, my Depop account was suspended without any prior warning or notice. I did not receive any email or message from Depop explaining the reason for the suspension or providing me with an opportunity to resolve the issue. This lack of communication is both unprofessional and distressing, especially considering I have complied with all platform guidelines to the best of my knowledge.Additionally, I was expecting a payout of $493.78 from a recent sale that was scheduled to be released to me on April 25, 2025, as clearly indicated in the Depop system. However, due to the sudden account suspension, I have been informed (or have discovered) that this payout will now be withheld for 30 days, without any formal explanation or justification. This delay in releasing funds I rightfully earned is not only inconvenient but raises serious concerns about transparency and fair treatment of sellers.I have attempted to contact Depop support but have not received a satisfactory explanation or resolution. I am requesting the following:A detailed explanation for the suspension of my account.Immediate reinstatement of my account if no clear violation has occurred.Prompt release of my pending payout, which is currently being unjustly delayed beyond the promised date of April 25, 2025.This situation has caused undue stress and financial inconvenience. I urge Depop to address this matter urgently and uphold fair business practices in accordance with BBB standards.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment details Item(s) price :$800.00 Shipping :$4.99 Subtotal :$864.19 Your Depop fee (?):$0.00 What youll receive :$771.03 Buyer paid $59.20 sales tax. This was facilitated by Depop (?). Account wrongly suspended after sale for customer, contacted support stated I had violated terms of service however explaining I never sold or opened a account with this company, they showed no proof, as stated the item was shipped out and my account still have my balance of 700+ in my account.

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a shirt from Depop. The seller shipped the wrong order to me. Depop told me that if I sent the order back to the seller, I would receive a refund. They also told me that they would cover up to $20 of return shipping costs. Depop provided me with an address to send the package to for my refund. When I went to ship the order back to the seller, the **** worker told me to write the address on the poly mailer before I paid for shipping costs. Of course, I didnt think that the address that Depop provided me with would be missing information, so I did as the usps worker told me to do. I wrote the address on the poly mailer and went to the cash register to pay for it. When the usps worker typed in the address, she said it was missing an apartment number. Depop doesnt have a number to call, so I had to email them to say that they didnt give me all of the address information. I had no other choice but to pay for the polymailer, and leave the post office, to ship the package when I received all of the address information. I emailed Depop 5 minutes after I paid for the polymailer, telling them about the issue. When they finally sent me the apartment number, I shipped the package out. I then sent Depop an email showing the receipts from the polymailer, and the tracking information. These showed that I had to pay for a mailer, and that I shipped the package. Depop wont refund me for the polymailer, claiming that theres no proof that the receipts are connected. I clearly emailed Depop about the issue 5 minutes after I paid for the mailer. Depop gave me an address that didnt have all of the information needed, which is why this is ridiculous to me. I had no choice but to pay for the polymailer and ship the package at different times. I emailed Depop about this issue, saying that I should be refunded for the polymailer, but they are unreasonable. This is very unprofessional to me. I just want my refund

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******