Business Profile
Online Retailer
1stDibs.com, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Online Retailer.
Reviews
Customer Review Ratings
1.3/5 stars
Average of 27 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromQuanda F
Date: 03/19/2024
1 starQuanda F
Date: 03/19/2024
I brought a pair of blue and white porcelain vases and they arrived with chips large and small in the lids and under the vase ;I reported to 1st dibs and sent pictures of the damaged vases and even the shipping box,t1st Dibs did an investigation by ***** (customer service representative)and said I was approved for my full refund and as of today 3/19/24 , 9 days later I still have no label to return this damaged vases1stDibs.com, Inc.
Date: 08/08/2024
Hello,I am sorry to hear about the delay processing your return shipment; while it can sometimes take a few days to coordinate the return details between the customer, *******, and the original seller---we do try to bring a resolution quickly. In this case, we were able to confirm the full refund, but needed some extra time to arrange the return shipment details. We thank you for your patience and we're happy that our protection policy allowed you to collect a full refund for an item that arrived with the unexpected damage.Review fromEd B
Date: 12/17/2023
1 starEd B
Date: 12/17/2023
I purchased a light fixture that took a very long time to be delivered. It could only be tested to work after it was installed by an electrician. By the time I could have someone install it and it didnt work, it was past there limited 7 day window to file a claim. They were not at all interested in understanding why I could not file a claim within 7 days and just hid behind their policy. Very very disappointing service and customer experience. I left a negative but fair review because of my experience and they deleted it.1stDibs.com, Inc.
Date: 01/02/2024
Hi There *** ****** for reaching out - happy to help! Please forward your order number so I may took a look at this order. Warmly,May 1stdibsReview fromDavid R
Date: 12/03/2023
1 starDavid R
Date: 12/03/2023
I've had kidney stones and I've purchased with 1st Dibs. Kidney stones were better. Item described wrong, not working, difficulty trying to get a refund, multiple people involved, none of whom knew what the other was doing. The seller was CLUELESS, 1st Dibbs was evasive and shady.1stDibs.com, Inc.
Date: 01/02/2024
Hi There *****, Thanks for reaching out - happy to help! Please respond with your order number so I may take a look. Warmly,May 1stdibsReview fromJohn B
Date: 09/12/2023
5 starsJohn B
Date: 09/12/2023
Our gallery, Photorealism of **********, has been a seller on 1stdibs for over five years, and as such, we would like to address the sellers comments posted here. We have had significant success on 1stdibs. We sell several pieces per month, and these sales are to people who most likely would not have found us just doing an online search. Many become regular customers who give our pieces to others as gifts. Many sellers here are complaining that belonging to 1stdibs is not worth it; we just wanted people to know that there are sellers, us for example, who are happy with the expenditure and experience.1stDibs.com, Inc.
Date: 10/26/2023
We're so glad you enjoyed your experience at 1stDibs and shared your feedback. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.Kind regards,1stDibs1stDibs.com, Inc.
Date: 11/07/2023
Hi There ****, Thank You For Your Review! We're so glad you enjoy selling on 1stDibs and shared your experience on the BBB Site. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next order.Kind regards,CS TeamReview fromJohn B
Date: 08/03/2023
1 starJohn B
Date: 08/03/2023
This is the single worst company I have ever dealt with. If I could give less than zero stars I would. This company practices fraudulent activities, bordering on illegal. They have no interest in satisfying their customers; rather they are only interested in using your money and do nothing but delay in returning funds they take from your account. After months of trying I still have not received the money they drafted for an item I did not order and do not want. I am retired with no work income and need the money they have taken from me. Instead, they keep delaying the situation and continue to use my $1800 they drafted from my account for their own benefit. This company is a scam, does not deliver on their customer service promises, and operates on the borderline of fraud. Their shipping charges are ridiculously high and probably are associated with a sister company. Their systems do not provide notification of bid acceptance, and they advise only when an item is shipped. You never have a chance to verify confirmation of an order, so by definition this indicates a meeting of the minds never takes place; therefore no constitution of a purchase. You are only notified of a purchase when the item ships. When I went through the process of looking at the total cost of the item I was interested in, the total cost was multiple times greater than the advertised price. I simply turned my phone off immediately, never placed an order, but they drafted my account. I have been told multiple times over the past few weeks that customer service is reaching out to the appropriate review team and will advise if they will make a refund. I believe this company is fraudulent and a scam.1stDibs.com, Inc.
Date: 10/26/2023
Thank you for leaving a review. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible.Kind regards,1stDibs1stDibs.com, Inc.
Date: 10/26/2023
Hi There ****, I'm really sorry to hear you had such a poor experience with your first 1stdibs purchase. I pulled up your account from email and see you were refunded on Thursday, Aug 10th, 2023. I'm so sorry it took a while to get your funds back to you! I see we sent you a confirmation email on July 12th letting you know your order was placed. I think where the order confirmation confusion came in is when you submitted your offer. This was submitted with a 1stdibs pre-quote which allows you to check out with a fixed price for shipping, so the only additional step was for the seller to approve the offer. To clarify your point on shipping, we feel your quote price pain as well! The state has shipping has changed so much since the pandemic, we are actively working on ways to make shipping with 1stdibs better. We do not contract out with one carrier, we reach out to as many carriers in the seller and buyer's area that can handle your shipment for the best quote. Reach back out to us with your review ID before placing your next order to see if we can help out. We'll walk you through the ways we make checking out flexible for buyers. Thank you so much!Warmly,May 1stdibs ****** ServicesReview fromKeith S
Date: 07/24/2023
1 starKeith S
Date: 07/24/2023
1st Dibs.com borders on a ****** bureaucratic high-brow experience in slow-motion responses to a winning auction experience. A sub-contractor/seller did not honor a winning bid for auction item.1st Dibs offered a sloppy accounting for refund due to negligent seller not honoring winning auction bid. They did not refund the full amount.Ist Dibs continues to port the sub-contractor/seller as a Platinum Seller a expertly vetted seller. 1stDibs most experienced seller and rated highest by customers".This purchase does not appear under my Orders or Canceled Orders, thus I was not able to post comment regarding the sellers conduct on the 1stDibs.com website. Thus, it is posted here.Further, seller appears to have re-listed item almost immediately after auction close for sale on eBay.Above first purchase experience with 1st Dibs has been disturbing and completely disappointing.1stDibs.com, Inc.
Date: 10/26/2023
Thank you for leaving a review, we're sorry to hear your experience did not meet expectations. We have the highest standards for the quality of our listings and sellers and will use your input to improve 1stDibs in the future. We want to help you resolve this issue, so we invite you to contact us if you wish to speak to a specialist.Kind regards,1stDibs1stDibs.com, Inc.
Date: 10/26/2023
Hi There *****, Thanks for leaving us a review - happy to review your situation! Unfortunately, that seller listed your item as not available. I see we then refunded you separately for the item price and the shipping. I'm really sorry that was messy from your end, and the seller did not carry through with their promises. Please reach out to us with those **** listings if you still have them, we'd love to take a look. For your next purchase, we'd love to help walk you through auctions and keep an extra eye on things - just reach out to us. Warmly,May 1stdibs ****** ServicesReview fromAndrea R
Date: 07/07/2023
1 starAndrea R
Date: 07/07/2023
A complete scam, do not buy!!I purchased a bag for *****, and although the seller stated free shipping, I was asked to pay import tax of 600. I refused and initiated a return. The seller never accepted the return and despite my appeals to 1st Dibs - and despite 1st Dibs pledges on their website - I received no support and the money was never refunded.1stDibs.com, Inc.
Date: 07/10/2023
To Whom it may concern We currently have an open case relating to this sales order and my colleagues is in dialogue with you in reference to the return.We do advise the responsibility for these charges is stated on our website in the shipping and returns information and is outlined in the terms and conditions of the 1stdibs user agreement. Please keep in mind that the fees are not collected by 1stdibs and are set by your destination country, based on the type of item, as well as its price, country of origin and size. I am sorry that this may have come as a surprise to you.I have attached the link to the relevant article from our ************** **************************************************************************************************************************** We are on correspondence with the seller in terms of co-ordinating the return as per the sellers Return Policy and we will continue to monitor.Kind Regards 1stdibs SupportReview fromKathy P
Date: 05/15/2023
1 starKathy P
Date: 05/15/2023
They do not honor the 3 day return policy. The ring arrived with a small chip on it. It came late at night so I didn't notice it. I contacted 1st Dibs within 48 hours (as they advertise 3 day return policy). They said because it was worn the return policy was not valid. There was no evidence of wear, no tag on the ring. It was not in condition advertised. First and last time purchasing on 1st Dibs, I do not recommend.1st Dibs is absolutely incorrect as they tried to say that I wore the ring. My message did not say I had worn the ring. I said I said I "went to wear it to dinner" when we saw the chip on the stone. I sent my return request before dinner and never wore it. I even followed up but they didnt care. The 3 day warranty simply doesn't. exist.1stDibs.com, Inc.
Date: 11/07/2023
Hi There *****, We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible. Kind regards,CS TeamReview fromDebra S
Date: 04/14/2023
1 starDebra S
Date: 04/14/2023
BUYER BEWARE!!! I purchased a ****s ***** Art **** Blue Lapis Glass Etched Brass Sautoir Pendant Necklace from 1stDibs. The pictures portrayed a piece that was in good condition but it was not. The rope chain broke when I tried the necklace on making the piece unusable. I took the piece to a local antique dealer who pointed out that the necklace had actually been pieced together from two pieces of jewelry and was not in its original condition as advertised. 1stDibs did not follow their own policy guidelines. They were unresponsive and unconcerned. Don't make the same mistake I did. I feel like the stole from me.1stDibs.com, Inc.
Date: 11/07/2023
Hi There *****,We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible. Kind regards,CS TeamReview fromAllison E
Date: 02/20/2023
1 starAllison E
Date: 02/20/2023
1st Dibs is not only enabling bad business practices by their sellers but is complicit in them. Last month I ordered 2 pillows worth a total of $1115.00. The pillows were no longer in stock and instead of alerting me, the seller chose to send a similar set and included a note for me to reach out to them directly if I had a problem. Three weeks later, endless phone calls to 1st Dibs, futile texts/phonecalls back and forth with seller, and an unwanted trip to UPS...I am still down $116 and forced to open a credit card dispute. Insult to injury, after reading through the 1st Dibs customer reviews of this seller, I learned I'm not the first customer who received a similar "bait and switch."This leads to the most egregious part: When I attempted to write a review on the 1st Dibs website, I found there was no longer a "review" button option for this seller. I reached out to 1st Dibs and received the following response from ********, of 1st Dibs customer service:"After discussing with the relevant team, they let ** know that the orders that have been returned, do not have the review option on the 1stDibs system. We apologize for the inconvenience caused. Unfortunately, you cannot leave a review for this order."The WORST customer service to date. Please, BUYER BEWARE.1stDibs.com, Inc.
Date: 11/07/2023
Hi There *******,We Appreciate Your Feedback! Thank you for leaving a review on BBB. We're sorry to hear your experience did not meet expectations. To better help you, we ask that you include your order number, and a specialist will contact you as soon as possible. Kind regards,CS Team
1stDibs.com, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.